by twochickswithasidehustle | Aug 1, 2022 | Uncategorized
Employer: Firstsource
Description
- The Data Entry Operator enters data from images into the data capture system.
- Inputs Appropriate data in prescribed format, utilizing basic knowledge of computer software or system.
- Cross References data to ensure accuracy and completeness; scans and edits for errors during entry.
Qualifications
- Posting payments
- Preparation of deposits
- NSF processing
- Credit card processing
- Daily activity balancing
- Maintenance of incoming and outgoing mail
- Entering new business as time permits
Primary Location
: United States-Remote-Remote
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by twochickswithasidehustle | Aug 1, 2022 | Uncategorized
Employer: MultiPlan
JOB SNAPSHOT
- Employee Type: Full-Time
- Location: Work From Home
JOB DESCRIPTION
- Remote positions available – temporary
- $17.00 per hour
Founded in 1980, MultiPlan is the industry’s most comprehensive provider of healthcare cost management solutions. We provide the most comprehensive portfolio of cost management solutions; helping payers manage the cost of care.
We are seeking multiple temporary associates for an Intake position.
- This is a temporary position which is expected to last 60 to 120 days.
- The expected start date is August 16, 2022.
- A training class is provided during the first week of employment. New employees will need to work 8:00 to 4:30 pm CT during the training.
- After training, there is flexibility in the work schedule
Responsibilities:
- Intake and create cases in all applicable systems.
- Perform timely data entry of necessary information
- Research appropriate systems to identify data needed to complete cases.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company’s Core Competencies and values held within
- Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB REQUIREMENTS
- High School diploma or equivalent.
- Ability to efficiently use a keyboard and quickly navigate software applications.
- High speed internet access.
- Quiet work area without distractions.
- Regular and consistent attendance and adherence to work schedule.
- Knowledge of medical insurance terminology preferred.
- Communication skills (verbal, written, listening).
- Ability to work without frequent supervision.
- Ability to maintain confidentiality in all required situations.
- Ability to use software, hardware, and peripherals related to job responsibilities.
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by twochickswithasidehustle | Aug 1, 2022 | Uncategorized
Employer: Aflac
Job Summary
Responsible for providing expertise and critical escalation support to the call center teams, members, customers, and/or providers; intake escalated cases via: phone, email, system ticket, and in person requests from Aflac Dental and Vision Leadership; work any assigned case through to conclusion and ensure that all concerned parties are kept informed of the status and resolution of the case; responsible for routing complaints that are unable to resolved within the prescribed time frames into the grievance process
Principal Duties & Responsibilities
- Intake/triage escalation cases from the call center team. Determine priority and assign case to an ES team member
- Research escalated cases and work inter-departmentally to resolve the member’s complaint
- Data Entry Update member eligibility data as received by the Health Plan and internal Argus customers
- Research member account history, plan, payment options, complaints and other discrepancies; and correct as needed
- Research and respond to all escalated inquiries with a strong sense of urgency
- Special Projects Audit retrieve and assemble universes, Call Selections retrieve and analyze, Procedure audit assemble and review documents and P&P’s that support statues and Health Plan requirements
- Utilizes customer service strategies such as active listening, expressing empathy, problem solving, courtesy, and other skills deemed necessary
- Documents, tracks, and communicates issues appropriately using and accurately to deliver high quality customer service
- Serves as floor resource to support Customer Care Representatives
- Provide back-up to other units within the division as needed
- Other related duties as assigned
Education & Experience Required
- Minimum Required High School Diploma or Equivalent Qualification Level Experience
- Minimum Required Two or more years of customer service experience
Or an equivalent combination of education and experience.
Job Knowledge & Skills
- Ability to multi-task Ability to multi-task
- Ability to effectively perform in high volume environment
- Demonstrated interpersonal/verbal communication skills
- Written communication skills Strong verbal and written communication skills
- Ability to work independently and in a team setting
- Ability to handle distressed callers with patience and professionalism
- Expanded Word, Excel, Outlook
Competencies
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
Working Conditions
The statements below describe the general nature and level of the work and are not an exhaustive list of all responsibilities, duties, and skills required.
Normal office environment (virtual or in-person)
Travel
None Required
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by twochickswithasidehustle | Aug 1, 2022 | Uncategorized
Employer: North American Bancard
The Data Entry-Quality Assurance Specialist in our Customer Boarding Department is responsible for reviewing merchant customer data in multiple databases to identify any inconsistencies that need to be corrected for newly boarded accounts. Success in this role requires a strong attention to detail while working in a fast paced environment.
A Quality Assurance Specialist in our Customer Boarding Department is responsible for maintaining data integrity while adhering to company policies and practices. This position is accountable for completing detailed data analysis of newly boarded customer accounts and identifying inconsistencies in company CRM that need to be corrected. Success in this role requires an energetic, solution solving individual with strong attention to detail while consistently meeting service levels. This position is key in building customer loyalty and ensuring revenue integrity.
What You’ll do:
- Review newly approved merchant account details to ensure and maintain data integrity within NAB systems, Global systems and/or First Data systems
- Verify that key data information is accurate in all systems matching the merchant application
- Identify and execute corrections for inaccurate information timely and accurately
- Daily support of the Customer Boarding call queue
- At a high level, manage and organize productivity through the effective use of all available resources including database systems and query reports
- Provide positive customer experiences while maintaining a high degree of ethical behavior in all aspects of daily busines
- Build and maintain strong working relationships with all NAB and TMS employees and departments by keeping a positive attitude and a collaborative focus in all interactions
- Adhere to company policies as defined
- Accept and complete assignment with open, cooperative, positive, and team oriented attitudes
- Perform special projects as assigned
What we Need from you:
- High School Diploma or G.E.D.
- Payment industry experience preferred
- Strong attention to detail
- Ability to communicate feedback, information, and directions both verbally and written
- The ability to work at speed and with accuracy
- Excellent organizational skills, multi-tasking and prioritization in a fast-paced work environment
- Thorough understanding of rates and fees preferred
- Strong customer service skills
- Flexibility in work schedule to accommodate business needs
- Ability to problem solve and de-escalate upset customers
- Inspiring and positive attitude
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by twochickswithasidehustle | Jul 31, 2022 | Uncategorized
Employer: PETA
Position Objective:
To assist with the input, hygiene, segmentation, and distribution of all of supported organizations’ membership data at the general and major donor levels
Primary Responsibilities and Duties:
In consultation and verified compliance with the objectives, standards, and requirements communicated by PETA:
Complete requests for donor data and information from staff of PETA Foundation and its supported organizations
Assist in implementing necessary changes in data processing, coding, and analysis for new fundraising efforts
Facilitate the entry and processing of donor data, as well as coordinating the import and export of data to and from external suppliers
Assist with training department staff members in data systems and usage
Identify and propose data processing improvements, as well as perform routine hygiene processes to ensure best available data
Troubleshoot supported organization donor file segmentation and coding
Assist with statistical analysis of supported organizations’ donor programs and individual campaigns
Perform any other duties assigned by the supervisor
Requirements
Bachelor’s degree or equivalent experience
Experience working with relational database systems
High proficiency in using Microsoft Excel
Proven ability to solve problems and manage complex projects
Excellent organizational skills and attention to detail
Demonstrated ability to work independently
Proven ability to collate, analyze, and present data methodically and accurately
Proven ability to work well under pressure and meet deadlines
Commitment to the objectives of the organization
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