by twochickswithasidehustle | Aug 7, 2022 | Uncategorized
Pay Rate: $100,000.00 CAD annually
Job Description:
We are looking for the world’s first and only Chief Candy Officer! This opportunity is work-from-home with the option to work out of either Toronto, Canada (Canadian Residents) or Newark, New Jersey (American Residents), paying up to $100,000 annually to lead the “FUNhouse” Candy Strategy. This includes approving all candy in inventory and deciding whether or not to award each treat with the official “CCO (Chief Candy Officer) Stamp of Approval”.
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by twochickswithasidehustle | Aug 7, 2022 | Uncategorized
Job Description
Auditor – (22003691)
Description
The primary purpose of this position is to identify, analyze and improve quality, to ensure delivery of SLA quality metrics per our client contract. This includes but is not limited to auditing, creating & reviewing quality reports, trending and analyzing audit findings, answering examiner questions, client communications, training, continuing education programs assisting in the development of employees so they can keep pace with the changing needs of the organization, and to ensure that processes are in place to meet the goals and objectives of the client and the organization. Position may also include work as needed to assist on other accounts.
This position works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. This individual works as a team member in determining departmental needs and serves as a resource for the representatives and management. Provide quality reviews and individual feedback for the further development of each employee. Must be able to work well with a variety of individuals and be able to resolve issues professionally. This individual is a leader who interfaces with various operations management personnel.
Required Skills:
Ability to communicate effectively, both orally and in writing.
Ability to document quality and training results.
Ability to develop individual feedback plans.
Ability to function independently as well as part of a team.
Must have effective coaching skills.
Ability to implement effective process improvements
Ability to effectively use MS Word, Excel, & PowerPoint
Qualifications
•High school diploma or equivalent is required
•Prefer previous customer service/call center experience
Primary Location: United States-Remote-Remote
Job: Executive
Organization: HPHS – Onshore Operations
Job Posting: Aug 2, 2022, 6:53:51 AM
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by twochickswithasidehustle | Aug 7, 2022 | Uncategorized
Pearl Interactive Network is seeking to hire Customer Service Representatives – Remote.
The Customer Service Representative (CSR), is responsible for responding to caller questions and providing general information about the Ticket to Work Help Line.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.
Pearl offers a Competitive Compensation and Benefits package to include:
Rate: $14 per hour + $4.54 towards Health and Wellness
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours: Monday – Friday with available shifts between 8 am – 8 pm EST, Mon. – Fri.
Preferred Location(s): TX, MS, KY, GA, LA, OK
Technical/Equipment Requirements:
Broadband internet connection with the minimum upload/download speed of 20mbps/5mbps. No Satellite Connections. Test your network at speedtest.net to verify before you apply.
Ethernet cable access. Wi-Fi-only connectivity, prohibited.
Private and secure workspace within your home. Away from noise and distractions.
Computer and audio headset provided. Must be able to pick up equipment on location.
Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.
Job Duties:
Respond to questions and provide general information about the Ticket Program.
Provide baseline benefits awareness and information available through the Ticket Program.
Respond to general inquiries relating to the Ticket Program and other resources and incentives for beneficiaries who are considering work.
Provide as needed, referral of eligible and appropriate beneficiaries to a WIPA using the National WIPA Database, or process to be provided by the client.
Take appropriate and immediate action to allow beneficiaries to opt-out of further Ticket communication.
Take appropriate and immediate action on questions from beneficiaries about Ticket status and Ticket assignments, including beneficiaries who are directed to the HelpLine through an IVR call.
During downtime between calls, provide additional program support by processing payments or assisting on other special projects.
Record case notes for all beneficiaries, including information on the county of residence, Ticket assignment status, notes related to contacting the beneficiary, and any specific concerns or support needs with which the beneficiary requested assistance.
Differentiate between calls related to the Ticket Program, employment, and rehabilitation, and calls requiring referrals to other support organizations (such as State VR agencies, WIPA projects, PABSS organizations).
Provide referrals to organizations responsible for subsidized housing, Supplemental Nutrition Assistance Program (SNAP), food banks, energy assistance, Medicaid, and other benefits resources.
Document a referral of a beneficiary to a WIPA by completing all required fields in the I&R sections of the program’s electronic system or process working collaboratively and cooperatively with the NTDC on all aspects of the referral process.
Respond to other call types as directed.
Job Responsibilities:
High school diploma, GED, or equivalent education required.
Minimum six (6) month’s previous customer service experience required.
Customer service experience and ability to handle inquiries and requests in a courteous and professional manner, including calls, received in crisis situations, and/or from abusive callers
General knowledge of government programs.
Receive inquiries from the hearing, speech, and visibly impaired, as well as other physically impaired callers.
Familiarity with CRC or CRM contractor computer systems
Must be able to type a minimum of 20 WPM, 30 WPM preferred
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation or DoD Clearance, Suitability and Skills Assessments Required
Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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by twochickswithasidehustle | Aug 7, 2022 | Uncategorized
Who We Are:
About Grow Therapy
We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving in-network private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $15M from top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Oscar, Nurx, Quartet, and Blackstone.
Role Overview
We’re looking for an experienced Claim Specialist who is passionate about improving
the landscape for mental healthcare. This position will help directly improve our Billing operations.
You will be responsible for all aspects of billing related to claim denials and resolutions.
You will report directly to a Team Lead on our Billing team to identify denial trends and
investigate affected claims. You will also work closely with our Customer Support teams
to assist with provider or client questions related to billing. From day one, you’ll get
exposure to what it’s like to build a business from the ground-up and you’ll be able to
drive real impact.
What You’ll Do
As one of our first Claim Specialists, your responsibilities might evolve over time as we scale. Your initial responsibilities will include:
Research and find solutions to denied claims
Complete outbound calls to insurance carrier supervisors to investigate denial reasons
Resubmit claims with errors, utilizing knowledge of CMS 1500 forms and a broad understanding of data, coding, and policy errors
Draft appeals for relevant claim denials, adhering to medical policies for all insurance carriers
Ensure patient data in billing system is correct and most up to date, contacting the appropriate person for any inconsistencies
Prioritize workflows based on age of claims
Who You are
Process-Driven: Highly organized, operational thinker, rarely leaving questions unanswered.
Adaptable: You are comfortable in a fast-paced environment, with priorities changing weekly.
Healthcare Experienced: Strong understanding of healthcare claims, plan benefits, and patient responsibilities. At least 2 years of experience in Medical Billing or Healthcare setting.
Team Player: You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues or direct reports as a steadfast partner & source of encouragement
Tech-Savvy: Adept in chat, email, & phone communications.
Benefits
The chance to transform the mental healthcare landscape and drive impact from day one
Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!
Comprehensive health insurance plans, including dental and vision
Flexible working (hybrid of in-person & remote), relaxed dress code, office pets
Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops
Strong ownership of your work, mentorship, and unbounded leadership opportunities. You’ll have the opportunity to help build a rapidly scaling organization
Competitive salary
LI-Remote #Bl-Remote
APPLY HERE
by twochickswithasidehustle | Aug 7, 2022 | Uncategorized
The Organization: Merit America
Merit America is a non-profit that has been named by the New York Times as “a glimpse of the hybrid future of training programs for the disadvantaged.” Our fast and flexible programs are designed to work for underemployed and unemployed adults – who can learn while they balance work, family, and in current times, social distancing. We combine on-demand online learning with coaching and peer support (delivered in-person or virtually) to create the most effective, scalable model in the field. Our goal is to build the most effective, large-scale education-to-employment program in the country, and we have the ambitious goal of reaching 10,000 learners annually and driving $1B in aggregate wage gains by 2024.
In the past several months, more than 40 million Americans have filed for unemployment benefits. Today’s challenge is about more than getting Americans back to work: it is about creating pathways to higher-paying, more resilient careers in order to build a more equitable future as the economy recovers. Now, more than ever, we must rally behind the tens of millions of American adults who are unemployed or stuck in low-wage jobs in pursuit of family-sustaining, recession-resilient careers.
At Merit America, we believe that when our learners are engaged and motivated, possess resumes, LinkedIn profiles, and cover letters that are professional and well-developed, and are equipped with strong, effective communication and employer navigation skills, they are set up to be successful in a career of their choice.
To that end, Merit America is looking for a Learner Support Associate (LSA) to help us on our mission.
The Opportunity
The primary mission of the Learner Support Associate is to provide ongoing support and feedback to learners enrolled in the Merit America program. Tasks mainly consist of learner assignment review (i.e. resume review, one-way interview feedback, etc.) and learner support via emails and Slack, as well as career coaching and Program Success Manager/Job Success Specialist support as needed in large groups, small groups, and 1:1 settings. It is an ideal fit for those seeking flexible, remote work to make a meaningful, direct impact on the lives of underserved members of our country and to help build a fast-growing nonprofit startup.
The Learner Support Associate will report directly to the Program Director and works primarily with the Program Team across Merit America.
Job Responsibilities
The responsibilities of the Learner Support Associate will include but are not limited to, the following:
Assignment Review & Learner Support (70%):
Provide individualized coaching and feedback to set learners up for success in their new career
Monitor learners’ progress in online courses through an online portal and proactively reach out to offer support when learners are struggling
Remain equipped to refer learners to appropriate resources
Learner Coaching (20%):
Meet with learners as needed to provide personalized support, in partnership with or in lieu of, a Program Success Manager or Job Success Specialist by occasionally facilitating small group, office hour, and/or 1:1 coaching sessions; this involves understanding learners’ post-program career goals and coaching them so that they stay on track, develop/hone professional skills aligned to their field of choice, and graduate job-ready
Guide breakout room discussions and activities with learners, providing Program Success Managers with additional insight into learners’ strengths and areas for growth
Source, share, and promote quality entry-level jobs for learners.
Program Management (10%):
Build a positive and supportive cohort culture
Continually improve the program and learner experience
Host learner events to inform and engage learners
Preferred Skills and Competencies
At Merit America, we believe that if you can excel in the job, you should get the job – so we hire for skills, instead of specific experience or education requirements. Below are the skills that are relevant for thriving in this role:
Required
Strong knowledge of professional skills such as resume & cover letter writing, interviewing, communicating professionally, etc.,
Proven interest and previous experience with career coaching, tutoring, education, counseling, youth development, non-profits, or other mission-driven work
Strong interpersonal and communication skills
A mindset of growth and continuous improvement
Proven commitment to provide personalized support to meet individual learner needs
Demonstrated passion and commitment to understanding and empathizing with people of diverse backgrounds
Ability to take initiative and move autonomously in ambiguous, quickly changing environments
Exceptional operational and organizational skills, and the ability to manage your own schedule and balance multiple demands
Preferred
Experience with Salesforce or other CRM platforms
Proficient with Google Workspace (Google sheets, docs, etc)
Commitment to lifelong learning and ongoing personal and professional development
Ability to work collectively and independently while delivering pertinent feedback to colleagues and direct manager
Prior experience in workforce development, edTech, or equivalent training programs
Ability to communicate effectively with peers and direct manager to improve processes and procedures.
Compensation, Benefits and Start Date
Start Date: August 29th 2022
This position is full time: 4 days/week
Starting Salary: $55,000
Location: Remote
Career Development Opportunities: You’ll have an annual personal development stipend and education reimbursement plan to use towards workshops, books, or traditional classes.
Benefits: You’ll enjoy best-in-class benefits.
4-day work week
Unlimited vacation time
Flexible remote work policy
Office closure during 10 federally recognized holidays
Two-week office closure at the end of the year / start of the new year, inclusive of the Christmas and New Year’s holidays
Health, dental, vision, life, short-term and long-term disability
4 months paid parental leave
401(k) retirement plan
Flexible Spending Account – pre-tax health & dependent care
Health Reimbursement Account employer-funded Benefit Card
To apply
To learn more and apply, visit https://www.meritamerica.org/join-our-team. Include a thoughtful cover letter with your application.
What to expect in the process:
WePow Interview or phone screen
Job Simulation & Panel Interview
Virtual Meeting with Co-CEO
Reference checks (we will not check references until we are ready to move forward)
Offer Letter
Building for Equity
Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal opportunity employer.
This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.
We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply.
Still excited about our work? You can learn more about our work in this video we made with our founding partner, Google.
APPLY HERE
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