by twochickswithasidehustle | Aug 13, 2022 | Uncategorized
These two questions will help you decide if you want to keep reading about the Part-Time Call Center QA Trainer position at Fertility Bridge:
Do other people describe you as data-driven?
Can you motivate and improve others to achieve a business outcome?
PART-TIME CALL CENTER QA TRAINER JOB DESCRIPTION
Position Type: Part-Time
Location: Remote
Salary Range: $20/hr-$30/hr
Mission: To measurably improve the satisfaction of our clients’ fertility patients. To increase our clients’ conversion of new patient inquiries to initial consultation. To increase our clients’ conversion of new patients to treatment. To systemize strategies that delight patients who have had successful clinical outcomes and support those who did not. To help to further develop these strategies and train our clients on how to implement them. You don’t have to own account management, project management, creative, or digital. You have a different team member to back you up for each of those areas. You own Fertility Bridge’s systems for what happens inside of our clients’ offices.
Outcomes:
Monitor, evaluate and score inbound calls against established quality assurance instruments and standards
Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards
Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
Supports and communicates business goals, quality standards, processes and procedures and policies
Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures
Conduct / Lead training sessions (as needed)
Areas of Responsibility:
Fertility Bridge focuses on eight to twelve business strategies, and then applies the proven strategies to our clients. Each strategy usually includes only a piece of some, not all, of the digital segments. You are in charge of continuously improving the calls of our clients and their employees. You will also direct how they are applied to the unique situations of each client.
Monitor calls to provide feedback regarding telephone etiquette, product information given and procedures
Provides performance expectations, action plans and development plans to improve call quality
Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined
Conducts mock call training for new associates after they complete classroom training
Conducts side-by-side and listening feedback sessions with associates on a regular basis
What Comes Next
Our Hiring Process
You’re going to have a lot of autonomy and decision-making authority at Fertility Bridge. You are the queen or king of your seat and we follow your lead in your space. Because you have so much control, we really want to get to know you and we really want you to get to know us.
All interviews take place over Zoom, except the first, which is sometimes done over the phone. At the end of each interview, we give you the opportunity to ask us any questions you please. If we think we are going to offer you the position, we will ask you to make the introductions for certain references.
Most positions involve a paid assignment, so that we both get the opportunity to see what it is like to work together.
How to Apply
If you feel you can contribute to a dynamic, growing company, please begin your application process by applying through Hireology. After you submit your application on Hireology, you’ll be sent a pre-screen survey via email. If you don’t see the email in your inbox, please check your spam folder – sometimes Hireology emails end up there. You will also receive instructions on next steps via email after your application and survey have been reviewed. As a remote company, we rely on remote working technologies to serve our clients. In evaluating new employees, we put a premium on a candidate’s ability to shine through these same technologies: video, email correspondence, and web-based conferencing.
About Fertility Bridge:
We hire for our values
Learn more about what it’s like to work at Fertility Bridge here
Why you should join the team
Meet our team
Some of what we do for some of our clients
APPLY HERE
by twochickswithasidehustle | Aug 13, 2022 | Uncategorized
Description
Whisker, formerly known as AutoPets, is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.
As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.
Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 350+ passionate team members.
This full time role is scheduled Monday – Friday 9:00am – 5:30pm EST.
What You’ll Do:
The Whisker Chat Specialist is empowered to provide a phenomenal customer experience via chat to pet parents worldwide. The Product Specialist will answer customer questions and troubleshoot technical product inquires. You will leave a lasting impression by providing solutions in a quick, thoughtful and memorable way.
The Chat Specialist provides “top notch” service to our Whisker customers, utilizing knowledge of products, processes and commonly used customer service concepts. The Chat Specialist communicates with Whisker customers via internet-based chat technologies.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.
Provides best in class customer service, solutions, and product information to our customers via chat
Manages inbound chats and customer communication within the outlined KPI’s
Specializes in assisting customers troubleshoot their Litter-Robot and Feeder-Robot
Offers customers technical support with our mobile app including on-boarding, and connectivity concerns
Responsible for multiple concurrent chats while maintaining an average response time of 40 seconds.
Active participate in the weekly team meetings
Internal Feedback: We look to our support team for insight into how customers feel about our products, what troubleshooting issues are trending, etc.
Product improvements: You may be selected to work with our marketing and engineering teams to provide feedback on beta testing and product developments
Team Collaboration: You will participate in devising unique solutions based on customer experience with how our products are used in their home environment all over the world
Will perform additional responsibilities when required
Requirements
What You’ll Bring:
HS Diploma
3+ years of customer service experience
2+ years of help-desk, chat or customer service experience
Experience with data entry and order entry
Experience in a metrics based work environment
Excellent verbal, written, and interpersonal communication skills
Responsive to feedback and action oriented
Ability to respond to communication in a timely manner
Ability to maintain a calm and professional demeanor under pressure
Team player – flexibility, adaptability and a desire to succeed are a must!
Ability to multitask and prioritize
Strong computer skills including experience with Google Doc and Google Sheets or similar programs
Maintains confidentiality of proprietary information
High degree of initiative, self-motivation and ability to motivate others
Ability to establish and maintain cooperative working relationships with team members and colleagues
Flexibility to work hours outside of shift and overtime when necessary
Benefits & Purrks:
Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:
Premium Medical/Dental/Vision insurance
Life Insurance
PTO
14 Paid Holidays
Paid Parental Leave
401K with 4% Match
Flexible Work Arrangements
Top of the line equipment
Statement of Inclusivity:
We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.
APPLY HERE
by twochickswithasidehustle | Aug 13, 2022 | Uncategorized
Security Clearance required:
No clearance required
Job Summary
We are searching for individuals with Customer Service and Data Processing experience to assist individuals who are applying for small business loans. This is a work from home position.
In this position, your chief goal will be to assist eligible applicants process loan applications in a timely and professional manner. The successful candidate will demonstrate excellent customer services and communication skills. You should also have strong attention to detail and interpersonal abilities.
Key Responsibilities:
Collect necessary information to complete application
Experience meeting high production and quality standards
Educate clients on rules and requirements
Maintain good customer relations while gathering information and educating customers
Ensure you comply with the established regulations and law requirements
Experience navigating multiple computer systems and applications
Required Qualifications:
Data entry experience
Customer service experience
Good understanding of MS Office
Excellent interpersonal and communication skills
Good multitasking abilities with outstanding time management skills
Cognosante is an Equal Opportunity Employer
Minorities/Women/Disabled/Veterans/Disabled and other protected classes
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 unless prohibited by federal, state, or local laws. Cognosante will consider requests for reasonable accommodations due to disability or a sincerely held religious belief or otherwise in accordance with any federal, state, or local laws.
Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
APPLY HERE
by twochickswithasidehustle | Aug 13, 2022 | Uncategorized
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The e-Fulfilment Specialist reviews and files legal documents utilizing online platforms and tools developed by ABC Legal. This role works closely with the e-Fulfillment and e-Filing team to collaborate on projects, resolve issues as they arise and meet common goals.
Key Responsibilities:
- Review and file legal documents using internal systems and email
- Participate in ongoing training to expand knowledge of industry and process
- Investigate discrepancies as they arise
- Complete additional projects as assigned
Qualifications:
- No experience necessary; data entry experience a plus
- High school diploma or GED required
- Ability to perform repetitive tasks with accuracy
- Exceptional attention to detail
- Desire and ability to be a team player
- Experience and basic proficiency with Microsoft Office
- Typing speed of at least 60 wpm
Typing speed minimum doesn’t need to be 60wpm
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
- Comprehensive Medical, Dental, and Vision coverage
- Competitive salary package
- 401(k) retirement plan with 5% matching
- Orca Card / Transit Stipend
- 10 paid holidays per year
- Referral program
- Work from home flexibility
APPLY HERE
by twochickswithasidehustle | Aug 13, 2022 | Uncategorized
Overview
Who we are…
Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.
What we need…
The EMR Remote Processor serves as a key member of the EMR Remote team. This position is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter, ensuring accuracy and individual metrics are met. Verifying and analyzing data to affect the efficient and effective retrieval of charts in accordance with the core business function of Ciox Health. Associate must always safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Come be a part of a team where we win together, deliver awesome and make a difference in not only the lives of our employees but by transforming the exchange of clinical data using the most advance technology available.
We are looking to fill a remote, work from home position.
•Full-Time: Monday-Thursday 6:00am-5:00pm (Voluntary and Mandatory Hours)
•Comfortable working in a high-volume production environment.
•Processing medical record requests by taking calls from patients, insurance
companies and attorneys to provide medical record status
•Documenting information in multiple platforms using two computer monitors.
•Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Responsibilities
Enter accurate data when assigned by team lead/coordinators
Remote processing of electronic medical records through various EMR systems as directed
Ability to work with minimum supervision responding to changing priorities and role needs
Report any technical difficulties that you may experience as soon as they occur.
Meet required metrics for your role (CPH – Charts Per Hour), Attendance.
Actively participate in all training that is assigned to you by your supervisor
Maintain high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations
Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
Immediately report to team lead/coordinator/supervisor or management any security breaches, unsafe behavior witnessed or any site difficulties.
Support a service environment that focuses on quality processes
Ensure that deadlines are met and respond to emails and other requests for information timely
Qualifications
Six months data entry experience required
High School Diploma/GED required
Adhere to company policies
Experience in a healthcare environment or office setting is strongly preferred.
Work effectively with co-workers in a constructive and positive manner
Listen to and objectively consider ideas and suggestions for improvement
Address problems constructively to find acceptable solutions
Demonstrate accuracy and attention to detail
Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
Excellent organizational skills
Adaptable to changing business environment
Demonstrated ability to work within a diverse group of individuals
Perform other duties as assigned
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
APPLY HERE
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