by twochickswithasidehustle | Sep 14, 2022 | Uncategorized
Employer: HealthMark Group
HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group’s innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology and service, we help hospitals, health systems and clinics concentrate on what they do best, patient care.
HealthMark Group is growing and looking for bright, energetic and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company.
Our Data Entry role involves entering data from various sources into the company computer system for processing and management. A candidate working in data entry will need to efficiently manage a large amount of information that is often sensitive or confidential.
Location: Can work remotely
Entry level job duties include but not limited to:
- Preparing and sorting documents for data entry.
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
- Resolving discrepancies in information and obtaining further information for incomplete documents.
- Reports directly to Quality Control/Data Entry Manager
- Completes Data Entry of all requests
- Records any relevant notes on specific requests for further/proper handling throughout the request life cycle
- Identify and accurately classify each request
- Uphold HealthMark Group’s values by following our C.R.A.F.T.
- Work quickly to meet the high-volume demand
Requirements:
- Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
- Attention to detail
- Knowledge of grammar and punctuation
- Ability to work to time constraints
When applying, it would be greatly appreciated if you would complete the assessment screening process. This helps us to set candidates apart and make more informed decisions.
Job Type: Full-time $14.00 to 16.00 per hour DOE
APPLY HERE
by twochickswithasidehustle | Sep 14, 2022 | Uncategorized
Company Description
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. You’ll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.
For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.
Job Description
Purpose overview
Assist the Quality and Knowledge Manager in ensuring consistency of quality reviews across the Turnitin Assessment Technical support team, nearshore and offshore business partners, as well as helping to coach individuals to meet the required quality pass rate.
Key Responsibilities and Outputs
- Accurately measuring and recording individual and team quality performance using current QA Scorecard and Key Performance Indicators (KPIs)
- Assist in staff inductions, setting quality expectations within the Triage team and nearshore and offshore business partners
- Provide feedback of quality reviews and for identifying training and coaching needs to the Quality and Knowledge Manager and Technical Quality & Knowledge Specialist
- Identify trends in individual and Triage team quality over time as well as trending with nearshore and offshore Business Partners.
- Assist to coach individuals who are displaying a poor level of quality performance to help improve their performance over time
- Assist with quality calibration sessions within the Turnitin Assessment Technical support teams
- Document processes and procedures and proactively identify improvements
- Identify opportunities for improvements in quality and overall support experience across the Turnitin Assessment Technical support team and with nearshore and offshore business partners
- Carry out an agreed number of quality reviews on a monthly basis for the Turnitin Assessment Technical support team and nearshore and offshore business partners
- Assist in projects within the Turnitin Assessment Technical support team to improve quality results
- Assist Quality and Knowledge Manager on delivery of OKRs set for the Quality and Knowledge team
- Assist in the upkeep of the case quality review form ensuring that this evolves in line with the needs of the team.
- Monitor quality performance at team and individual level – share with Quality and Knowledge Manager
Qualifications
Essential
- Have an excellent level of quality review scores, passing no less than 4 months since July 2021 at 95% or higher
- Bachelor’s degree or relevant experience
- Experience in building customer relationships
- 2+ years in a successful customer care role
- User experience of CRM systems, preferably Salesforce
- Excellent written and verbal communication skills
- Strong organizational and analytical skills
- Understanding of SaaS
- Familiarity with Learning Management Systems
- Historical background in delivering exemplary case quality
- Familiarity with reporting
- Show discretion when handling sensitive data
- Awareness and understanding of the education sector
- Commercial knowledge of the education sector
Personal Attributes
- Attention to Detail
- Collaboration
- Customer Orientation
- Integrity
- Adaptability
- Presenting
- Problem Analysis
- Quality Focus
- Written/Verbal Communication
- Action-oriented mindset
- Passion for excellent customer and user experience
- Ability to work in a fast-paced environment, manage multiple priorities
- Ability to work independently and perform under pressure
- Ability to work with a global mindset, being aware of how Triage support impacts the wider support team and customer experience
- Broad knowledge of online software and relevant technologies
- Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners
- Operate with a high level of Authenticity
- Ability to provide impartial feedback in a structured manner
- Strong leadership skills
Additional Information
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric – We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
- Passion for Learning – We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
- Integrity – We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership – We have a bias toward action and empower teammates to make decisions.
- One Team – We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
- Global Mindset – We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
APPLY HERE
by twochickswithasidehustle | Sep 14, 2022 | Uncategorized
We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.
Job Purpose: The Texting Specialist is responsible for communicating with current customers, with the objective of getting them on the phone with a member of our Collections Department.
Pay: $16.50
Schedule is: 10:00AM-6:30PM Monday-Friday CST
Key Accountabilities:
- Communicate, through Intoxalock’s texting platform, with current customers.
- Communicate important Intoxalock information, as needed to transition customers from texting conversation to live call.
- Texting specialist will provide customer service to our current customers to resolve issues with customer accounts.
- Provide feedback to supervisor on customer issues and other aspects of texting platform to drive continuous improvement.
- Texting Specialist will be responsible for additional tasks to further company goals.
- Texting Specialist will be responsible for the inbound phone line attached to the texting line.
- Provide support to handling of both inbound and outbound calls as necessary due to the texting inbound line.
- All other duties as assigned that may include some outbound calling.
Job Requirements:
- High School Diploma or GED; Bachelor’s degree preferred.
- 1+ year of direct-to-consumer Collections experience strongly preferred.
- Strong written communication skills, computer skills, typing skills, including Microsoft Office programs and adaptability.
- Demonstrated ability to communicate professionally and persuasively through written text.
- Ability to type 40+ WPM
Does Intoxalock sound like a great fit for you? Apply today!
APPLY HERE
by twochickswithasidehustle | Sep 14, 2022 | Uncategorized
Alpine enjoys a nationwide reputation for quality products and for providing genuinely helpful service. Alpine designs HVAC solutions for our customers nationwide. We ship heating and cooling equipment to our customers’ homes or businesses and help them find local installers. We have a strong following and many repeat customers. Alpine experiences double-digit growth year over year. We are the largest and most tenured e-commerce retailer of heating and air conditioning equipment. Our customers give Alpine the highest ratings in our industry with an average score of 4.8 out of 5 across tens of thousands of reviews.
Job Description
In this position, you will help our teams achieve consistent service that wows our customers by reviewing customer interactions and holding the team accountable to high performance standards. You will grade interactions with customers to determine if customers received genuinely helpful service. These call and chat reviews help our team to improve through feedback and accountability. Your assessments and helpful comments will allow team members to grow and thrive within their roles and will help give our customers great experiences.
1. Review inbound and outbound calls for teams for quality assurance according to our metrics
2. Research account activity to ensure proper completion, follow up, and communication.
3. Review chat logs for team members for quality assurance.
4. Audit data and system reports for discrepancies, identifying and reporting anomalies
This is a fully remote position. This is not a flex-time position – it is consistent dedicated work during scheduled hours.
Requirements
- Ability to make thoughtful decisions
- Active listening skills
- Appreciation for research
- A good balance of left and right-brained thinking
- Can hold people accountable to high standards
- Strong attention to detail with a precision-mindset
- Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
Benefits
- Competitive compensation
- Group health insurance including health savings account; dental and vision insurance
- 401k with company match
- Paid time off
- Work-from-home position
- All computer equipment provided
APPLY HERE
by twochickswithasidehustle | Sep 14, 2022 | Uncategorized
Piper Companies is actively seeking a Document Quality Reviewer to join a Vaccines Clinical Research & Development group. The Document Quality Reviewer will work remotely and work a traditional work schedule, and must be able to work East Coast hours.
Responsibilities for the Document Quality Reviewer:
- Complete data checking and clinical editing on components of assigned documents such as: protocols, clinical study reports, investigator brochures, regulatory responses, etc.
- Document quality review findings appropriately and escalate significant findings as needed.
- Partner with document authors, clinicians and other team members on resolution of findings as necessary
Qualifications for the Document Quality Reviewer:
- BS/BA degree in a related field. Advanced degree is a plus, but not necessary.
- 4+ years of experience in clinical/medical editing or quality review of clinical documents
- Knowledge of Microsoft Office and ability work independently
Compensation for the Document Quality Reviewer:
- Hourly Rate: $50-$60/hr, based on previous experience
- Benefits: medical, dental, vision, 401K
APPLY HERE
Recent Comments