Document Control Specialist (Remote)

Requisition id: 169888

Department: 500709 Appeals and Grievance

Facility: Hometown Health Management

Schedule: Full Time

Shift: Varies

Category: Clerical & Administrative Support

Location: Reno, NV

Position Purpose

Under the guidance of Department Leadership, the Document Control Specialist is responsible for providing professional and efficient clerical support to their assigned department.

Nature and Scope

The Document Control Specialist is responsible for:

Receive and process all department inbound communications which may include medical or other types ofcharts/files, claims, faxes, Emails,phone calls, standard mail or other related system communications either hard copy, voice or electronic.
Distribute all outbound communications which may including medical or other types of charts/files, claims, faxes, Emails, phone calls, standard mail or other related system communications either hard copy, voice or electronic.
Ensuring accurate data population in the health maintenance record. This data will be used by providers to determine future treatment plans and ensure accurate data population in credentialing and quality files. These files are used by the health system to maintain information about providers at Renown.
Maintain a good working knowledge of applicable business systems which may include electronic document control systems, electronic medical record systems (EPIC), electronic credentialing systems, claims reimbursement systems, billing systems, scanning/faxing/emailing systems.
Provide data entry as needed by the department.
Depending on specific department needs, may be responsible for supply inventories and order department supplies as required.
Work directly with third party vendors as needed in regards to office equipment and maintenance.
Provide internal and external customer service as needed. This may include speaking directly with clinical and non-clinical staff.
Track and report all documenting control steps to meet compliance and regulations standards.
Adhere to all expectations in regards to HIPAA regulations, policies and quality measures.
Provide additional clerical duties as assigned and on an as needed basis per departmental needs. This may include assignments specific to the department such as auditing consultation reports.
This position is challenged with a high volume of inbound documents and will be held to daily productivity metrics.The incumbent will thus be measured on quality and quantity goals as needed per department.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications
Requirements – Required and/or Preferred

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English.

Experience:

Excellent written/oral communication skills required. Applicant must be able to work effectively with diverse groups of individuals as well as possess the ability to work well under pressure. Prefer one-year office experience. Applicants with experience in a healthcare setting will be given preference.

License(s):

None

Certification(s):

None

Computer / Typing:

Must possess, or be able to obtain within 90 days,the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment,etc.

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Care Coordinator

The Care Coordinator is responsible for supporting patient and doctors enrollments and/or communication channels during their drug reimbursement journey.  Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success.

Accountabilities in this role

  • Responsible for efficiently processing inbound faxes and accurately entering data in designated CRM
  • Responsible for handling all patient and doctors communication channels including both inbound and outbound calls, emails, text, and portal inquiries with ability to determine needs and provide resolution
  • Responsible for reporting Adverse Events within the required timeframe
  • Create and complete accurate referrals and applications and keep updated on policy or procedural changes
  • Investigate and resolve patient/doctors inquiries and concerns in a timely manner
  • Communicate via patient and/or doctor preferred method of communication for follow ups or confirmations
  • Demonstrate superior customer support talents
  • Interact with the patient referral sources to process new applicants
  • Prioritize multiple, concurrent assignments and work with a sense of urgency
  • Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Qualifications

  • High School diploma or equivalent, preferred
  • Previous customer service experience, preferred
  • Previous healthcare experience, preferred
  • Must have strong attention to details
  • Good communication skills both verbally and written

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. 

This position is full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

  • Download speed of 15Mbps (megabyte per second)
  • Upload speed of 5Mbps (megabyte per second)
  • Ping Rate Maximum of 30ms (milliseconds)
  • Hardwired to the router
  • Surge protector with Network Line Protection for CAH issued equipment

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Content Update Editor, PEOPLE

About The Role:

Dotdash Meredith is looking for a contract writer-editor for our entertainment and lifestyle content with PEOPLE. As an update editor, you will join our Quality Team, a team of remote editors, producers, and fact checkers who work on our sizable library of existing articles to improve the reader experience, drive additional traffic, and ensure the accuracy of all of our content. Update editors may write content, revise outdated information, polish dull or error-ridden copy, and expand text to ensure content is detailed and comprehensive.

As a digital publisher that reaches millions per month, Dotdash Meredith has the power and responsibility to create positive change. We are focusing our hiring efforts on diversity, equity, and inclusion to build a team that reflects our mission for racial equity in everything we do.

We are looking for editors who can commit to 20-40 hours a week of work. Applicants must live in the United States or Canada.

About Your Contributions:

Research, write, and perform revisions, updates, and rewrites to content as needed according to specific project instructions and brand guidelines
Fact check and copy edit on top of any larger revisions and updates
About You:

At least 2 years experience writing or editing entertainment, pop culture, or celebrity-focused content
Strong writing and editing skills and familiarity with writing in AP Style.
Familiar with the PEOPLE brand and voice and entertainment/celebrity pop culture in general
Strong research skills. You know what news sources are trustworthy and reliable and also know how to source information on the internet.
Comfortable with content management systems
Detail-oriented and able to work efficiently, independently, and accurately
You are comfortable working remotely
You have access to a smartphone, computer (not a tablet), and a secure internet connection
About Us:

Dotdash Meredith is the largest digital and print publisher in America. From mobile to magazines, nearly 200 million people trust us to help them make decisions, take action, and find inspiration. Dotdash Meredith’s over 40 iconic brands include PEOPLE, Better Homes & Gardens, Verywell, Food & Wine, The Spruce, Allrecipes, Byrdie, REAL SIMPLE, Investopedia, and Southern Living.
Dotdash Meredith embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

APPLY HERE

Remote Data Entry

About the Remote Data Entry Position.
The Remote Data Entry position will be responsible for transferring data from one source to another through data entry equipment, word processing, or verbal recordings. The ability to accurately type and at a fast speed is highly desired.

Responsibilities:

Entering data into appropriate fields; databases, records, and files

Must possess excellent typing, writing and verbal communication skills

Summarizing data for standardized reports

Typing data directly and accurately

Verifying data by correctly checking and comparing source documentation

Organizing paper formats, paper backups, and material source files as needed

Requirements:

Strong written and verbal communication skills

Able to speak confidently, clearly, and professionally for voice recording data

Prior experience handling data entry responsibilities or equivalent experience in a related field

Self-directed and able to work without supervision

Extensive knowledge of Microsoft Office Suite, particularly of Excel spreadsheets

High School Diploma or equivalent.

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Retirement plan
• Paid time off
• Disability insurance

Schedule:
• 8 hour shift
• Monday to Friday

Work Location: Remote

APPLY HERE

Data Entry Associate

Overview

Are you detail-oriented and love being at a computer? AMR is looking for a Data Entry Associate position that you may be the perfect fit for!

The Data Entry Associate is responsible to gather, prepare and enter alphabetic and numeric data from various source documents into the appropriate computer system for storage, processing and data management purposes.

This position is 100% REMOTE. The hours will be Monday – Friday from 9am – 6pm PST.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Gathers, organizes and prepares source documents for data entry into the appropriate system database.
  • Reviews data for discrepancies, missing pages or information and resolves discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters both alphabetic and numeric data from source documents into the proper system database.
  • Reviews data entered against the original source documents for accuracy and corrects any data entry errors or duplications.
  • Follows data program security practices and procedures at all times.
  • Routinely secures information by completing database backup daily.
  • Performs other varies clerical duties such as sorting, filing, emailing and proofreading as required.
  • Maintains confidentiality of all personal and financial information at all times and in accordance with HIPPA regulations.
  • Perform other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE 

  • High school diploma or equivalent required
  • A minimum of 6 months related experience; or equivalent combination of training and experience
  • Experience in a medical office preferred but not required
  • MUST be tech-savvy and be detail-oriented

QUALIFICATIONS 

  • Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
  • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
  • Must be a qualified typist with a minimum of 40 W.P.M.
  • Demonstrates accuracy and thoroughness
  • Looks for ways to improve and promote quality and monitors own work to ensure quality is met
  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
  • Must be able to maintain confidentiality
  • Must be able to demonstrate and promote a positive team -oriented environment

APPLY HERE