by twochickswithasidehustle | Sep 24, 2022 | Uncategorized
Alpine enjoys a nationwide reputation for quality products and for providing genuinely helpful service. Alpine designs HVAC solutions for our customers nationwide. We ship heating and cooling equipment to our customers’ homes or businesses and help them find local installers. We have a strong following and many repeat customers. Alpine experiences double-digit growth year over year. We are the largest and most tenured e-commerce retailer of heating and air conditioning equipment. Our customers give Alpine the highest ratings in our industry with an average score of 4.8 out of 5 across tens of thousands of reviews.
Job Description
In this position, you will help our teams achieve consistent service that wows our customers by reviewing customer interactions and holding the team accountable to high performance standards. You will grade interactions with customers to determine if customers received genuinely helpful service. These call and chat reviews help our team to improve through feedback and accountability. Your assessments and helpful comments will allow team members to grow and thrive within their roles and will help give our customers great experiences.
1. Review inbound and outbound calls for teams for quality assurance according to our metrics
2. Research account activity to ensure proper completion, follow up, and communication.
3. Review chat logs for team members for quality assurance.
4. Audit data and system reports for discrepancies, identifying and reporting anomalies
This is a fully remote position. This is not a flex-time position – it is consistent dedicated work during scheduled hours.
Requirements
- Ability to make thoughtful decisions
- Active listening skills
- Appreciation for research
- A good balance of left and right-brained thinking
- Can hold people accountable to high standards
- Strong attention to detail with a precision-mindset
- Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
Benefits
- Competitive compensation
- Group health insurance including health savings account; dental and vision insurance
- 401k with company match
- Paid time off
- Work-from-home position
- All computer equipment provided
About Us
We are future-minded innovators working to provide intelligent heating and cooling solutions to everyday homeowners. Started in 2002, we are the first ecommerce company to sell HVAC equipment to homeowners online and by phone. We have helped hundreds of thousands of customers while maintaining the strongest reputation in our industry.
We seek to create great experiences for our customers, vendors and employees. At Alpine, our primary value is that everyone wins.
APPLY HERE
by twochickswithasidehustle | Sep 24, 2022 | Uncategorized
The Cash Posting position is being offered as a remote opportunity.
Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. The Company provides clinicians with resources and clinically actionable information to support improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, substance use disorders, and other health conditions. The Company also conducts real-time tracking of emerging drug use trends to help researchers, public health officials, and policymakers address the significant increase in drug overdose deaths.
Cash Posting Specialist is responsible for posting and managing account payments.
Processes payments from insurance companies to patient accounts in TELCOR (medical billing software system).
Review all remittance advices for accuracy to identify errors or questionable data.
Research and resolve unapplied/unidentified cash receipts.
Reconciles payments and shortages for both paper and electronic EOB’s.
Accurately prepare Deposit Summary Sheet for each batch and balances to daily deposits.
Assists with monthly close functions.
Ability to meet individual and team goals with minimal errors as assigned by the Billing Manager Uphold Medicare, Medicaid, and HIPAA compliance guidelines in relation to billing, collections, and PHI information.
Participates in educational activities and attends weekly staff meetings.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Required Experience
High School Diploma or GED
1+ years of experience posting medical insurance payments required.
Required Skills
Excel: create and maintain spreadsheets.
Word.
Proficient in 10 key.
Ability to communicate clear and concise information.
Typing speed of 40 wpm
Organized and detail-oriented
Millennium Health offers a competitive, comprehensive benefits package.
Millennium Health is an Equal Opportunity/Affirmative Action employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status
APPLY HERE
by twochickswithasidehustle | Sep 24, 2022 | Uncategorized
REMOTE /
MEMBER CARE – MEMBER CARE /
FULL-TIME
APPLY FOR THIS JOB
Role Overview:
Medical Records Collection is an essential part of our success providing a valuable service to our patients and enabling the best expert specialist opinions and doctor office visit outcomes.
Records Specialists are the backbone of the Care Team. They are excellent communicators who represent the mission of Included Health by relentlessly representing our patients by tracking down vital medical records. If you are a highly driven and organized professional, with a strong interest in making a real difference to people, we want to hear from you.
In Your First 30 Days:
- Onboard with the Included Health team and engage in internal learning
- Demonstrate knowledge of proprietary software and other required technology (Google apps, etc)
- Collect records for our Office Visit cases
- Immediately make an impact on our patients by collecting records for Office Visit cases.
- Get to know your team members – catch up over lunch, shadow, go to trivia…!
In Your First 60 Days:
- Continue to make an impact on patients by collecting records on Expert Opinion cases
- Show proficiency in uploading records and working with copy services.
- Engage in learning trimming, bookmarking and indexing.
- Set personal short term and long term goals (>1 year and 2-3 years)
In Your First 90 Days:
- Demonstrate proficiency in trimming and indexing
- Demonstrate creative strategies for collecting on difficult locations
- Demonstrate your proficiency with collecting on both Expert Opinions and Office Visits within the agreed SLAs and at the target quality standard
- Be a vocal and active contributor during team meetings; we want to hear your perspective!
- Demonstrate an ability to skillfully and effectively work with team members across Patient Care, Engineering and Product
Responsibilities:
- Your primary objective is to obtain medical records from various provider locations
- Communicate with medical offices, hospitals, laboratories, etc… in an effort to promptly obtain relevant records for the patient’s case
- Organize the collection of medical records in specific categories as they are received
- Speak clearly, confidently and have a friendly phone demeanor while demonstrating persuasion in overcoming objections
- Be extremely detail oriented, identifying missing records and imaging
- Have great problem solving skills, identifying doctors and locations the patient has been to with minimal lead information
- Be able to handle a fast-paced dynamic environment with competing priorities
- Demonstrate good judgment to appropriately manage all scenarios
- Have a focus on continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc…
- Collaborate with peers within the Care, Medical, and Expert Engagement teams
Qualifications:
- Excellent attention to detail
- Ability to manage through influence (when lacking direct authority)
- A sense of humor. We work hard. So we like to laugh a lot too.
- Comfort with Google Apps platform, Adobe Pro, and CRM systems a plus
- Ability to troubleshoot basic technical issues
- Experience with medical records or business to business collections a plus
- College degree preferred (Experience in lieu of college degree will be considered)
Training: Monday – Friday from 8:00am – 5:00pm Pacific time for two weeks.
Pay rate: $19/hr
Start Date: October 10th
Available shifts (PST): Monday-Friday: 8:00am-5:00pm
This role is remote.
APPLY HERE
by twochickswithasidehustle | Sep 24, 2022 | Uncategorized
The Chat Shop – A Little About Us.
Our expertise is built on years of experience. We’ve been at the forefront of the chat industry since 2012, during this time we’ve completed over 3 million chats across 20+ industries, including major global firms.
What sets us apart? Over the years we’ve constantly evolved our offering, helping our clients to drive ROI by developing innovative new solutions. From billion-dollar PLCs to fast growth start-ups, we’ve supported the rapid growth of some of the biggest and best brands worldwide.
Still today, our fully-remote team from the UK and US come together to provide exceptional, high-quality service and solutions that can’t be beaten, and we have the ratings to back that up. As a company, we can offer you the ability to work from the comfort of your own home, a workplace culture that prides itself on diversity, inclusion and employee wellness, and a place for you to really shine.
Are you ready to take it to the next level?
We’re looking for a skilled, resourceful, and resilient live chat agent to provide top-notch service to some of our clients. Lead generation, driving to sales and customer service are all important parts of this role, so if you have a confident and outgoing demeanor with a passion for exceptional service, then you’ll thrive with us!
Our ideal candidate is able to stay calm and focused in high-pressure situations. You will interact directly with customers to answer questions, solve problems, generate sales and leads, and maintain our company’s and client’s reputation for high-quality service. So, you must be resourceful, confident and take initiative!
You’ll be handling multiple concurrent chats while maintaining an average response time of 40 seconds.
You may view the full job description here.
*Please note that The Chat Shop is NOT a recruitment agency. Learn about what services we offer and if we’re a good fit for you at www.thechatshop.com.
Please note that this role is remote, home-based – UK only. We cannot accept applications from outside the UK
About You
You are fluent or Native English Speaking – able to speak English at an idiomatic level with outstanding sentence structure, spelling and grammar.
You can type at least 65 words per minute, with above 97% accuracy.
You have previous experience in customer service, sales and/or lead generation.
You have previous experience in working towards KPIs.
You are open to constructive feedback and are able to take action.
You are timely and responsive.
You are able to multi-task and keep everything organised.
You are resourceful, reliable and adaptable.
You are calm and professional under pressure.
You are open to direct, constructive feedback and are able to take action. You don’t take feedback personally!
You adopt our company values and can adapt to change easily.
You are based in the UK and can demonstrate your eligibility to work in the UK.
You are a team player – flexibility, adaptability and a desire to succeed are a must!
APPLY HERE
by twochickswithasidehustle | Sep 24, 2022 | Uncategorized
The Chat Shop – A Little About Us.
Our expertise is built on years of experience. We’ve been at the forefront of the chat industry since 2012, during this time we’ve completed over 3 million chats across 20+ industries, including major global firms.
What sets us apart? Over the years we’ve constantly evolved our offering, helping our clients to drive ROI by developing innovative new solutions. From billion-dollar PLCs to fast growth start-ups, we’ve supported the rapid growth of some of the biggest and best brands worldwide.
Still today, our fully-remote team from the UK and US come together to provide exceptional, high-quality service and solutions that can’t be beaten, and we have the ratings to back that up. As a company, we can offer you the ability to work from the comfort of your own home, a workplace culture that prides itself on diversity, inclusion and employee wellness, and a place for you to really shine.
Are you ready to take it to the next level?
We’re looking for a skilled, resourceful, and resilient live chat agent to provide top-notch service to some of our clients. Lead generation, driving to sales and customer service are all important parts of this role, so if you have a confident and outgoing demeanor with a passion for exceptional service, then you’ll thrive with us!
Our ideal candidate is able to stay calm and focused in high-pressure situations. You will interact directly with customers to answer questions, solve problems, generate sales and leads, and maintain our company’s and client’s reputation for high-quality service. So, you must be resourceful, confident and take initiative!
You’ll be handling multiple concurrent chats while maintaining an average response time of 40 seconds.
You may view the full job description here.
*Please note that The Chat Shop is NOT a recruitment agency. Learn about what services we offer and if we’re a good fit for you at www.thechatshop.com.
**Please note that this role is remote, home-based – US, and we can only consider applications from our hireable states: Georgia, Texas, Florida or Tennessee.
About You
You are fluent or Native English Speaking – able to speak English at an idiomatic level with outstanding sentence structure, spelling and grammar.
You can type at least 65 words per minute, with above 97% accuracy.
You have previous experience in customer service, sales and/or lead generation.
You have previous experience in working towards KPIs.
You are open to constructive feedback and are able to take action.
You are timely and responsive.
You are able to multi-task and keep everything organised.
You are resourceful, reliable and adaptable.
You are calm and professional under pressure.
You are open to direct, constructive feedback and are able to take action. You don’t take feedback personally!
You adopt our company values and can adapt to change easily.
You are based in the US and can demonstrate your residency in one of our hireable states: Georgia, Texas, Florida or Tennessee.
You are a team player – flexibility, adaptability and a desire to succeed are a must!
APPLY HERE
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