by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
Health Advocate
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company.
Summary of Role
Our Benefits Specialists play an important role in providing guidance, direction, and supporting our valued members to navigate their benefit plans. If you are someone who thrives in making a difference by helping others, have health benefit service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. We have training classes starting soon to help you build the successful career that you want – apply today!
Your Success
As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Hours/Shift
This position is full-time (40 hours/week) Monday – Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime.
Job Summary:
- Professionally answer incoming calls and respond to client inquiries
- Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options
- Provides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment periods
Minimum Requirements:
- High School Degree or GED required
- Associate’s degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field is preferred
- Time spent in pursuit of a Bachelor’s degree (e.g. Junior and Senior year) may be substituted in lieu of experience requirement. Minimum of two years customer service, healthcare, or benefits experience required
- Basic Knowledge of MS Word and Excel required
- Previous benefits experience preferred
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Awards
2021:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
- Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19), Bronze Winner
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
- National Customer Service Association All–Stars Award: Organizations of 100 or Greater, Runner-Up
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium category (Silver)
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
APPLY HERE
by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
National General Insurance
Job Summary
The Talent Acquisition Operation Service Analyst II performs operational and customer services for the entire TA department. The role includes troubleshooting and providing solutions to hiring processes, compliance monitoring, managing customer inquiries, and assisting in special projects.
The Operation Service Sr Analyst serves as a liaison between candidates, TA, technical support, and various HR departments. The role works closely with certain key vendors to integrate and manage the flow of work.
Key Responsibilities
Vendor Management
- Manages day-to-day vendor relations with Kelly Services vendor (enterprise’s clerical and non-professional contingent labor solution) and Sterling (enterprise drug and background solution)
- Reviews, analyzes, and recommends improvements on vendor performance against service level metrics and agreements to ensure quality and efficiency attend weekly vendor calls to address performance issues
- Manages Tier 2 customer services issues relating to Sterling and Kelly Services and serve as escalation for the Talent Acquisition team; responsible for solving issues
Compliance and Process Improvement
- Reviews and assists with compliance auditing (i.e. hire file, salary analysis, I-9)
- Tracks and monitors weekly new hire welcome correspondence process for home office hires to ensure candidates are getting accurate onboarding data while working closely with the recruiters
- Monitors background process and issues through our background vendor (HireRight)
- Conducts ongoing assessments of processes and make recommendations for improvements
- Participates in TA department and team level projects focused on processes and technology improvements (i.e. HireRight and Workday performance, resolving compliance issues that do not impact provisioning and onboarding, and timeframe of disposition notification of rejected candidates)
- Identifies system or technology tool issues and efficiency gaps and recommend improvements
- Secures and runs business reports to capture key staffing metrics and trends to identify process changes and recruiting practices
Customer Service and Department Inquiries
- Based on daily customer inquiry tracker report, investigates, triages, resolves and develops reports to analyze business practice improvement opportunities
- Serves as a liaison between AskHR and TA and manage escalated customer service issues while exercising independent judgment on viable solutions
- Maintains excellent client relationships with the ability to communicate proactively and consistently with client groups, such as, AskHR, TA employees, and leadership
- Displays a strong consultative approach and ability to establish effective partnerships internally and externally, and at all organizational levels across teams
- Works directly with candidates; as well as , internal relationships with all HRBPs, HRCOE’s, hiring managers and their teams, requires exceptional communication and interpersonal skills
- Possesses advanced knowledge of recruiting functions within an HR organization
- Prepares, coordinates and administers DDI Manager Ready Assessments for candidates
Technology Troubleshooting
- Provides technical, operational, and customer service support to TA members on Workday flow and errors
- Provides consultation on HireRight platform system issues
- Partners with TA and other HR departments, technology organizations, and IBM to build, maintain, redesign, troubleshoot system issues, and recommend improvements
- Manages all TA SharePoint sites by granting permission, editing pages, publishing content, tracking and developing content
- Maintains data integrity of applicant tracking system, Workday and resolve data issues
Projects/Taskforces
- Participates as a key role in projects that result in process improvements Talent Acquisition
- Serves as a Lean Onboarding Core Team member
- Plays a key role in projects, taskforces and COP’s including but not limited to the Core TA Taskforce, Customer Value Proposition project, TA Technology Task Force, Rehabilitation of Correspondences Core Team, and the Hiring Manager Portal Project
- Independently leads projects and/or makes recommendations that result in process improvements for the recruiting function, the client, and/or best practice
- Talent Acquisition IVR Solution co-owner
- Cross-trained on Compliance
Knowledge/Skills/Abilities/Experience
- Bachelor’s Degree
- 0-2 years of related experience
- Experience with balancing routine and non-routine tasks along with ad hoc requests in a deadline sensitive environment
- Intermediate working knowledge of Microsoft Word, Power Point, and Excel
- Ability to troubleshoot and analyze complex data issues to determine root cause
- Strong organizational and time management skills including the ability to complete concurrent tasks in a timely fashion; thrive in a fast paced environment
- Strong interpersonal, written and verbal communication skills
- Excellent client relationship skills to communicate proactively and partner effectively with team leaders, recruiters and others in the organization, and across functional areas
- Time and project management skills
- Detail oriented, creative thinker and strong problem solver
APPLY HERE
by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
Affirm
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
BEGIN JOB DESCRIPTION HERE
The Workforce Management (WFM) team works to ensure best in class customer service delivery through the optimized deployment of our servicing network balanced with cost guardrails and agent experience. In order to successfully achieve these mandates the WFM team is responsible for the day to day management of both internal and external contact center associates – including forecast execution, schedule management, the real-time monitoring and management of queues, skills, and agents to ensure compliance to internal and regulatory Service Level Agreements, and comprehensive reporting. This role provides in-the-moment data to our cross-functional partners. Workforce Management Assocates are at the forefront of agent interactions/performance and also provide insights on ways to improve and streamline processes using data as the basis for change each day.
What you’ll do
- Real-time monitoring of agent’s performance from all teams across all sites
- Answering team scheduling requests, maintaining an accurate schedule when last-minute changes arise (call-outs, late arrivals, meetings, team training), & coordinating events around peak call volume times
- Schedule segment entry for all vendor and operations agents
- Intraday real-time monitoring of service levels for all queues at all sites
- Drive real-time adherence to achieve service levels and efficiency metric goals
- Communicate and call out changes of incoming contact patterns to operations and the broader WFM team
- Have real-time communication with the Affirm and Vendor WFM teams when schedule/staffing changes need to be made
- Update and send reports related to the performance of Operations and vendors
- Provide assistance to the WFM Analysts as needed
What we look for
- Experience working with Excel, Google Sheets, and analytics tools
- Ability to multitask
- Strong organizational skills
- Ability to work independently with minimal supervision
- Open to learning and practicing new processes, freely communicating ideas, and committed to the best end result
- A well-developed sense of urgency and follow-through
- Attention to detail and accuracy
- Must be flexible with work schedules to accommodate different time zones
Location – Remote U.S.
Grade – USA64
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
[Colorado Candidates] In accordance with Colorado’s Equal Pay for Equal Work Act, the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here.
If you got this far, we hope you’re feeling excited about this role. Even if you don’t feel you meet every single requirement, we still encourage you to apply. We’re eager to meet people who believe in Affirm’s mission and can contribute to our team in a variety of ways not just candidates who check all the boxes.
APPLY HERE
by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
Elation Health
Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to the highest quality of care.
We are looking for a talented and motivated Junior Human Resource Generalist to join our team! The ideal candidate will maintain effective relationships and provide outstanding service to all employees at Elation and our subsidiaries. The ideal candidate is organized, detail-oriented, and has a can-do attitude.
Responsibilities:
- Develop and implement personnel policies and procedures
- Manage employee benefits related to plan renewal and open enrollment, benefits enrollment and termination, troubleshooting employee benefits issues, and customer service aspect of benefits oversight
- Process and reconcile payroll, 401k, health benefits, and commuter benefit regularly
- Ensure confidentiality of all information
- Ensure the quality work of HR vendors supporting our organization through meetings, training, evaluation, ongoing supervision, and consistent communications
- Responsible for setting work unit and/or project deadlines
- Other duties may be assigned
Qualifications:
- Bachelor’s Degree
- Excellent oral and written communication skills
- Proficient in Excel, Word, Google Drive, and Slack comfortable with technology and continuing to learn as technology evolves
- Positive, can do attitude and approach
- Strong project management skills including the ability to plan, track and control projects
- Experience changing payroll systems or benefits providers strongly preferred
- Exhibit the ability to successfully manage numerous independent projects concurrently, yet able to maintain high quality standards
- Strong analytical and problem solving skills
- Ability to prioritize duties, delegate responsibilities, and evaluate the work of others
- Ability to maintain confidentiality and professionalism
APPLY HERE
by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
Change Healthcare
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Work Location: Fully Remote – US
Position: As a Data Entry Operator, you will provide analytical and specialized administrative support.
Core Responsibilities:
- Perform administrative task as assigned.
- Analyzes problems, determines approach, compiles, and analyzes data, and prepares reports/recommendations.
- Identify any issues or trends and bring them to the attention of management team
- Work is generally of a critical or confidential nature. Assignments may be found in various functional areas
- Work on special projects as assigned
- Other duties as assigned
Requirements:
- High School diploma, vocational training, or equivalent experience
- 1+ years of administrative support experience
- Experience working with clinical hospital systems or medical billing is an asset.
- Ability to meet position performance goals
- Strong written and verbal communication skills
- Knowledge of Adobe Pro & Microsoft Excel spreadsheets
- Working in a virtual environment.
Working Conditions / Physical Requirements:
Unique Benefits:
- Flexible work arrangements
- Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Your choice of four medical plans & My Healthy Changes well-being program
APPLY HERE
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