by twochickswithasidehustle | Oct 9, 2022 | Uncategorized
GetSetUp is the largest and fastest-growing online community of older adults who want to learn, connect and do wonderful things. Since our founding, we have grown to more than 4.6 million members around the world. The platform offers live classes taught by peers who are experts in their field, social hours hosted by community members, and special events with speakers who directly address areas of interest to older adults. We’ve grown to over 100 team members spread across the world with core teams in the U.S., Australia, India, and more sites coming soon. We partner with organizations that have a mission and focus on helping older adults thrive. This includes state and local government agencies, health plan providers, community organizations, care providers, and health systems.
The Community Specialist will be a key team member ensuring that the older adults that use our site receive a high-quality experience before, during, and after each class session. In this Part-Time role (20-28 hours/week), you will support live classes and replay classes to ensure that every learner in a class has the ideal GetSetUp experience. This will involve engaging with community members in chat to expand their class experience, answering questions and solving their technical problems, and stepping in to solve quality and tech issues in the classes. Your work will drive community satisfaction, engagement, and retention. You will execute experiments and process changes to improve the overall classroom experience for our community.
The ideal candidate is someone who has a passion for building a vibrant, growing community of learners and is excited to constantly learn and advance within a fast-growing team and company.
Responsibilities:
- Engage with our community in live classes, replays, and VOD classes
- Quickly and effectively respond to incoming learner questions, comments, and concerns
- Moderate classroom and other interactive spaces to ensure everyone is following our Community Guidelines
- Respond to technical and critical issues in our Zoom virtual learning environment at the moment, ensuring successful learner experiences even in the case of challenges
- Work with the Head of Community Operations to execute new projects and campaigns that drive growth, retention, and engagement
- Identify and execute opportunities to increase efficiency, satisfaction, and engagement in the program
- Work on a set schedule of 4-6-hour shifts, including some weekend shifts, for a total of between 20-28 hours per week
- This role will report directly to the Head of Community Operations
Experience and Requirements:
- Experience: You have 3+ years of relevant work experience, ideally with teaching, hospitality, or customer service background. Bonus points if you’ve taught older adults how to learn new tech skills.
- Communicator: You have excellent verbal and written communication skills and can effectively communicate with our unique community of older adults. You are comfortable communicating on video, audio, and in written channels. You can enforce community guidelines in a way that supports and uplifts while controlling conduct.
- Doer: You multi-task and make quick decisions. You meet deadlines and thrive in a fast-paced environment.
- Thinker: You can successfully execute both prescribed procedures and responsibilities based on guidelines and guidance. When faced with a new situation, you can apply company values and guidelines to make sound decisions in the moment.
- Empowering: You love helping others learn, do, and accomplish new things.
APPLY HERE
by twochickswithasidehustle | Oct 9, 2022 | Uncategorized
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There’s a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.
- Incentives – Quarterly bonuses up to $1600/year (we succeed together!) based on hotel results
- Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
- Career growth – Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Health and well-being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Retirement – Company-matched 401(k)
- Award-winning – Ranked among Forbes’ Best Midsize Employers (2022) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 17 years in a row (that’s a record!)
Summary:
Primary focus is administrative support to ensure maximum selling time for sales team. Provides support to Groups, Meetings, and Business Development.
Job Duties:
- Assists in the entry, revision, and organization of sales leads and rooming lists
- Notifies appropriate team member with any potential problems with accounts, leads, rooming lists or hotel availability and assists in finding a solution
- Assists hotel and sales team with establishing proper billing
- Assists with entering bookings and sales leads into Libra and Delphi
- Assists with various data entry functions, such as revenue reporting, administration of software, group pick-up reports and commissions/rebates
- Manages content on third party platforms
- Complies with office’s safety/security rules and instructions in performing work efficiently and protecting self, fellow workers and the company
- Performs other duties as required or assigned
Supervisory Duties:
This position does not have any supervisory duties.
General Knowledge, Skill and Ability:
Requires the ability to clearly communicate, both orally and in writing. Requires proficiency in data entry and computer skills to include typing at 55 w.p.m. Requires a strong attention to detail, organizational skills and a basic understanding of Microsoft Outlook.
Requires the ability to provide an approved work at home space, desk, chair, and Internet provider. Requires that all eligibility requirements and expectations are met per the virtual program and agreement.
Education and/or Experience:
Requires knowledge and skills equivalent to completion of 4 years of high school. College degree and/or college courses related to job duties preferred.
Requires a minimum of 6 months experience in customer service and/or sales environment.
Physical Demands:
Requires ability to work in a seated position for a period of eight hours. Ability to read a computer screen and operate a computer for an extended period of time.
Working Relationships:
- Reports to the Manager or Assistant Manager of Groups, Meeting, and Business Development
- Cooperates with Groups, Meetings, and Business Development as well as other corporate departments and hotels as needed.
APPLY HERE
by twochickswithasidehustle | Oct 9, 2022 | Uncategorized
Company Story:
Seek Now is a technology enabled services business. Our mission is to bring you quality “ground truth data” quickly, professionally, and seamlessly into your workflows.
Utilizing our proprietary technology – Maestro – we are able to help you make quality decisions faster than ever before. Maestro enables us to give our customers the technology and quality service experience from that first contact to the delivered result. This real-time scheduling & smart routing app ensure a consistent and reliable experience that meets the need of our client, our client’s customer (the property owner), as well as our #TeamGreen SEEKer.
We launched our business in 2012 as Ladder Now, initially with a focused service offering; we have evolved into much more. We have expanded well beyond that initial service offering and continue to successfully meet the needs of our insurance clients. In early 2020, we acquired HouseLens, a visual marketing services platform for the real estate industry located in Nashville, Tennessee. The company offers professional photo, video, drone, and Zillow 3D tour creation. HouseLens has been serving realtors since 2008 and is now available in 32 metropolitan markets and growing.
Our new brand, Seek Now, better represents the range of services we offer today as well as our aspirations to further expand our capabilities within insurance, real estate and beyond.
WHO WE ARE
Seek Now is creating and leveraging technology to revolutionize multiple property-related industries. Founded in 2012, our foundationally innovative mindset, combined with years of experience, has propelled us to sustained, accelerated growth. While we have the entrepreneurial spirit of a startup, we have the discernment and direction of the established mid-market company we are.
CATALYZING TECHNOLOGY
Our platform deploys a professional gig-economy workforce of Seekers to capture, translate, and transmit hi-definition data faster and more efficiently than ever before. Leveraging current and emerging capture technologies — machine learning, AI, AR/VR, autonomous flight, and more — we deliver detailed, property-specific, ground truth data verging on real-time.
SELF-MOTIVATED CULTURE
But our technology is only as good as our people, and our people are great. We are self-motivated high-performers, challenging and supporting each other to grow while delivering for our customers. Our family-orientation balances our drive upwards and forwards. We serve all stakeholders with gratitude, whether they are teammates, vendors, customers, or community members.
VISION
The combination of our culture and technology allows us to deliver more consistent and detailed data, faster. This combination gives new insights that result in better financial outcomes, better customer experience, better industry standards and better opportunities for our people.
Position Summary:
Seek Now is searching for a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and overall quality in accordance with established company standards prior to submittal to our customers. Additionally, the QA Associate will schedule appointments with our customers and resolve daily issues with our field inspectors.
The ideal candidate is very detailed-oriented, loves analyzing reports, reports quality trends to the appropriate internal leaders, and has experience in property and casualty insurance. The QA Associate learns quickly and retains the standards required by Seek Now as well as customer-specific requirements.
Whom You Are:
- Detail Dynamo – you not only love the nitty-gritty details, you can also spot missing or incorrect data points more quickly than most people
- Rule Follower – you were the hall monitor in high school (or maybe not but you could have been), you know the rules, and you help other follow the rules because the rules are there for a reason
- Perfectionist – you strive for perfection, you expect high quality from your work and the work of others, and you take personal ownership of all reports, emails, and calls that come across your desk
- Humble Servant – you know how communicate with insurance adjusters and take direction from them, as they are the ones that make the final call
- Calm During the Storm – you literally are the calm during the storm – when there is a hurricane, tornado, or other weather catastrophe, you remain calm to ensure our customers and service providers have what they need to be successful
- Dependable – you understand how critical your role is to the success of our business, so you show up to work on time and on schedule consistently; you don’t want to let your team or our customers down
- Empathetic – you truly connect with customers and want to make every customer a Seek Now brand advocate
- Enthusiastic – you love helping our customers and motivate others around you to bring their best every day, especially when talking to customers that are upset or frustrated
- Accountable – you want to solve our customers’ problems, so you do whatever it takes to give them what they need the first time
- Computer Savvy – you know the basics of using a computer – typing, navigating to different screens, working in Microsoft Outlook, Word, Excel, etc.
- Continuous Learner – you love learning new systems, new processes, and have the patience to learn so that you can be the best at your role
Essential Functions and Duties:
- Review and make necessary corrections on completed proprietary inspection reports (i.e. files) to ensure company and customer standards are met or exceeded
- Identify quality issue trends, and close out job orders
- Answer and resolve inbound calls from field inspectors, homeowners, and customers
- Schedule outbound appointments as needed
- Monitor emails and all scheduling requests
- Partner with internal team to complete daily tasks
- Escalate customer issues when appropriate
- Perform other duties as assigned
Supervisory Responsibilities:
This position has no supervisory responsibilities at this time.
Knowledge, Skills, and Abilities:
- Skilled in both verbal and written communication
- Ability to switch between tasks effectively
- Skilled in organization and prioritization
- Skilled in using computers
- Ability to be a self-starter and a quick learner
- Ability to stay calm in stressful, busy environment
- Ability to quickly adjust to updates and changes in standards, role requirements, and customer expectations
Education and Experience Requirements:
- High school diploma required; Bachelor’s degree preferred
- Minimum of three (3) years of experience in the customer service industry required
- Previous experience with quality assurance related to documentation, standards, and processes preferred
- Previous experience in the property and casualty insurance industry a plus
- Insurance certification(s) preferred
- Experience with Microsoft Outlook, Word, and Excel required
- Experience with Skype or Zoom a plus
Work Environment:
- Professional office environment
- Mostly sedentary role
Physical Demands:
- Must be able to lift files, open filing cabinets, and bend or stand on a stool as necessary.
- Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type and Hours:
- Full-Time
- Willing to work 4 PM- 12 AM
Travel:
- 0% of travel time expected
Benefits and Perks:
Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!
EEO Statement:
Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Other Duties Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.
APPLY HERE
by twochickswithasidehustle | Oct 9, 2022 | Uncategorized
Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Remote Data Entry Associate
Equipment Provided
Temp with chance to convert to full time
Salary: $15/HR.
Hours: 8:00 am to 4:30 pm EST, M-F
Would you enjoy being part of a team that makes a difference in people’s lives
Do you love helping people solve complex problems and delivering solutions?
About the Role:
As a member of the team, you will be processing FSA and HSA claims. You will review and research the claim and process them on a web-based application. It is essential to have a good understanding of EOBs, FSAs, how to read receipts, doctor bills, and basic medical paperwork.We have 3 different classes with the 1st one starting in early October.
A successful candidate will be computer literate, maintain good attendance, and have the right attitude and discipline to work from home. You will take pride in being a contributing member of a busy team. Meet your quality and volume requirements consistently.
This starts as temporary position. You will receive fully paid training of 4-6 weeks. Based on performance and attendance you may be converted to a permanent employee with benefits.
What you will be doing:
- Review and research claims
- Determine if the claim is valid to approve
- Process claims on a web-based application
- Completes assignments using multiple source documents to verify data or use additional information to do the work.
- Follows up on pending documents involving analysis.
Requirements
- Be computer literate – able to set up equipment and operate with ease
- Have own highspeed internet connection: 25 download and 5 upload
- Must be at least 18 years of age or older.
- Must have a high school diploma or general education degree (GED).
- Must be eligible to work in the United States.
- Must be able to clear a criminal background check and drug test.
APPLY HERE
by twochickswithasidehustle | Oct 9, 2022 | Uncategorized
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Specialist – Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise. The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.
Job Requirements:
• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company
Qualifications:
• High school diploma or equivalent required. Some college preferred
• At least 1 year customer service and/or sales experience, preferably in a call center environment
• Proficiency in Microsoft Office applications, especially MS Word and Excel
• Excellent oral and written communication skills
• Detailed-oriented
• Analytical skills
• Exceptional motivational and interpersonal skills
• Able to work independently
• Flexible Schedule
• Dependability regarding completion of assignments and attendance
• Ability to pass a background check and/or drug screen
APPLY HERE
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