by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
National General Insurance
Job Summary
The Talent Acquisition Operation Service Analyst II performs operational and customer services for the entire TA department. The role includes troubleshooting and providing solutions to hiring processes, compliance monitoring, managing customer inquiries, and assisting in special projects.
The Operation Service Sr Analyst serves as a liaison between candidates, TA, technical support, and various HR departments. The role works closely with certain key vendors to integrate and manage the flow of work.
Key Responsibilities
Vendor Management
- Manages day-to-day vendor relations with Kelly Services vendor (enterprise’s clerical and non-professional contingent labor solution) and Sterling (enterprise drug and background solution)
- Reviews, analyzes, and recommends improvements on vendor performance against service level metrics and agreements to ensure quality and efficiency attend weekly vendor calls to address performance issues
- Manages Tier 2 customer services issues relating to Sterling and Kelly Services and serve as escalation for the Talent Acquisition team; responsible for solving issues
Compliance and Process Improvement
- Reviews and assists with compliance auditing (i.e. hire file, salary analysis, I-9)
- Tracks and monitors weekly new hire welcome correspondence process for home office hires to ensure candidates are getting accurate onboarding data while working closely with the recruiters
- Monitors background process and issues through our background vendor (HireRight)
- Conducts ongoing assessments of processes and make recommendations for improvements
- Participates in TA department and team level projects focused on processes and technology improvements (i.e. HireRight and Workday performance, resolving compliance issues that do not impact provisioning and onboarding, and timeframe of disposition notification of rejected candidates)
- Identifies system or technology tool issues and efficiency gaps and recommend improvements
- Secures and runs business reports to capture key staffing metrics and trends to identify process changes and recruiting practices
Customer Service and Department Inquiries
- Based on daily customer inquiry tracker report, investigates, triages, resolves and develops reports to analyze business practice improvement opportunities
- Serves as a liaison between AskHR and TA and manage escalated customer service issues while exercising independent judgment on viable solutions
- Maintains excellent client relationships with the ability to communicate proactively and consistently with client groups, such as, AskHR, TA employees, and leadership
- Displays a strong consultative approach and ability to establish effective partnerships internally and externally, and at all organizational levels across teams
- Works directly with candidates; as well as , internal relationships with all HRBPs, HRCOE’s, hiring managers and their teams, requires exceptional communication and interpersonal skills
- Possesses advanced knowledge of recruiting functions within an HR organization
- Prepares, coordinates and administers DDI Manager Ready Assessments for candidates
Technology Troubleshooting
- Provides technical, operational, and customer service support to TA members on Workday flow and errors
- Provides consultation on HireRight platform system issues
- Partners with TA and other HR departments, technology organizations, and IBM to build, maintain, redesign, troubleshoot system issues, and recommend improvements
- Manages all TA SharePoint sites by granting permission, editing pages, publishing content, tracking and developing content
- Maintains data integrity of applicant tracking system, Workday and resolve data issues
Projects/Taskforces
- Participates as a key role in projects that result in process improvements Talent Acquisition
- Serves as a Lean Onboarding Core Team member
- Plays a key role in projects, taskforces and COP’s including but not limited to the Core TA Taskforce, Customer Value Proposition project, TA Technology Task Force, Rehabilitation of Correspondences Core Team, and the Hiring Manager Portal Project
- Independently leads projects and/or makes recommendations that result in process improvements for the recruiting function, the client, and/or best practice
- Talent Acquisition IVR Solution co-owner
- Cross-trained on Compliance
Knowledge/Skills/Abilities/Experience
- Bachelor’s Degree
- 0-2 years of related experience
- Experience with balancing routine and non-routine tasks along with ad hoc requests in a deadline sensitive environment
- Intermediate working knowledge of Microsoft Word, Power Point, and Excel
- Ability to troubleshoot and analyze complex data issues to determine root cause
- Strong organizational and time management skills including the ability to complete concurrent tasks in a timely fashion; thrive in a fast paced environment
- Strong interpersonal, written and verbal communication skills
- Excellent client relationship skills to communicate proactively and partner effectively with team leaders, recruiters and others in the organization, and across functional areas
- Time and project management skills
- Detail oriented, creative thinker and strong problem solver
APPLY HERE
by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
Affirm
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
BEGIN JOB DESCRIPTION HERE
The Workforce Management (WFM) team works to ensure best in class customer service delivery through the optimized deployment of our servicing network balanced with cost guardrails and agent experience. In order to successfully achieve these mandates the WFM team is responsible for the day to day management of both internal and external contact center associates – including forecast execution, schedule management, the real-time monitoring and management of queues, skills, and agents to ensure compliance to internal and regulatory Service Level Agreements, and comprehensive reporting. This role provides in-the-moment data to our cross-functional partners. Workforce Management Assocates are at the forefront of agent interactions/performance and also provide insights on ways to improve and streamline processes using data as the basis for change each day.
What you’ll do
- Real-time monitoring of agent’s performance from all teams across all sites
- Answering team scheduling requests, maintaining an accurate schedule when last-minute changes arise (call-outs, late arrivals, meetings, team training), & coordinating events around peak call volume times
- Schedule segment entry for all vendor and operations agents
- Intraday real-time monitoring of service levels for all queues at all sites
- Drive real-time adherence to achieve service levels and efficiency metric goals
- Communicate and call out changes of incoming contact patterns to operations and the broader WFM team
- Have real-time communication with the Affirm and Vendor WFM teams when schedule/staffing changes need to be made
- Update and send reports related to the performance of Operations and vendors
- Provide assistance to the WFM Analysts as needed
What we look for
- Experience working with Excel, Google Sheets, and analytics tools
- Ability to multitask
- Strong organizational skills
- Ability to work independently with minimal supervision
- Open to learning and practicing new processes, freely communicating ideas, and committed to the best end result
- A well-developed sense of urgency and follow-through
- Attention to detail and accuracy
- Must be flexible with work schedules to accommodate different time zones
Location – Remote U.S.
Grade – USA64
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
[Colorado Candidates] In accordance with Colorado’s Equal Pay for Equal Work Act, the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here.
If you got this far, we hope you’re feeling excited about this role. Even if you don’t feel you meet every single requirement, we still encourage you to apply. We’re eager to meet people who believe in Affirm’s mission and can contribute to our team in a variety of ways not just candidates who check all the boxes.
APPLY HERE
by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
Elation Health
Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to the highest quality of care.
We are looking for a talented and motivated Junior Human Resource Generalist to join our team! The ideal candidate will maintain effective relationships and provide outstanding service to all employees at Elation and our subsidiaries. The ideal candidate is organized, detail-oriented, and has a can-do attitude.
Responsibilities:
- Develop and implement personnel policies and procedures
- Manage employee benefits related to plan renewal and open enrollment, benefits enrollment and termination, troubleshooting employee benefits issues, and customer service aspect of benefits oversight
- Process and reconcile payroll, 401k, health benefits, and commuter benefit regularly
- Ensure confidentiality of all information
- Ensure the quality work of HR vendors supporting our organization through meetings, training, evaluation, ongoing supervision, and consistent communications
- Responsible for setting work unit and/or project deadlines
- Other duties may be assigned
Qualifications:
- Bachelor’s Degree
- Excellent oral and written communication skills
- Proficient in Excel, Word, Google Drive, and Slack comfortable with technology and continuing to learn as technology evolves
- Positive, can do attitude and approach
- Strong project management skills including the ability to plan, track and control projects
- Experience changing payroll systems or benefits providers strongly preferred
- Exhibit the ability to successfully manage numerous independent projects concurrently, yet able to maintain high quality standards
- Strong analytical and problem solving skills
- Ability to prioritize duties, delegate responsibilities, and evaluate the work of others
- Ability to maintain confidentiality and professionalism
APPLY HERE
by twochickswithasidehustle | Oct 11, 2022 | Uncategorized
Change Healthcare
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Work Location: Fully Remote – US
Position: As a Data Entry Operator, you will provide analytical and specialized administrative support.
Core Responsibilities:
- Perform administrative task as assigned.
- Analyzes problems, determines approach, compiles, and analyzes data, and prepares reports/recommendations.
- Identify any issues or trends and bring them to the attention of management team
- Work is generally of a critical or confidential nature. Assignments may be found in various functional areas
- Work on special projects as assigned
- Other duties as assigned
Requirements:
- High School diploma, vocational training, or equivalent experience
- 1+ years of administrative support experience
- Experience working with clinical hospital systems or medical billing is an asset.
- Ability to meet position performance goals
- Strong written and verbal communication skills
- Knowledge of Adobe Pro & Microsoft Excel spreadsheets
- Working in a virtual environment.
Working Conditions / Physical Requirements:
Unique Benefits:
- Flexible work arrangements
- Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Your choice of four medical plans & My Healthy Changes well-being program
APPLY HERE
by twochickswithasidehustle | Oct 10, 2022 | Uncategorized
Truckstop.com
At Truckstop.com, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike.
We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher.
Join a team of brilliant minds and generous hearts who care deeply about other’s success.
Position Summary:
The Verification Specialist is responsible for verifying all information included in original truckload carrier paperwork and receipts submitted for funding.
Essential Job Functions:
- Provide information to customers by verifying their request; answering questions; and offering assistance. Communicate with customers using established phone and email etiquette.
- Verifies that all required original paperwork and receipts have been received
- Contacts the Brokers/Shippers by telephone to confirm truckload rates
- Confirms with the Brokers/Shippers that there are no advances, claims or issues against payment
- Confirms that the Bill of Lading is clean without any other problems
- Verifies the Truckload Carrier’s Authority status
- Verifies credit information
- Verifies that a current Letter of Assignment is on file
- Assists with tasks in other departments as needed
Position Requirements:
- High school diploma or equivalent
- Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
- Expert knowledge of team members roles and responsibilities
- Ability to communicate effectively verbally and in writing, maintain cooperative effective working relationships within company, and support a team environment
- Ability to accurately enter data with a strong attention to detail
- Must possess strong organizational and time management skills to meet department goals and deadlines
- Must be punctual and have excellent attendance
- Bilingual preferred
The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.
Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
APPLY HERE
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