Process Specialist (Contract)

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. 

As a Process Specialist, you will work with the Sales team to address questions regarding account assignments and reconcile any misalignments. This work touches a significant portion of our revenue and is growing rapidly. You will also ensure the data integrity of our internal sales systems. You will partner with the Operational Excellence team to identify process and tooling improvements to ensure a seamless user experience. 

What you’ll do:

  • Execute daily account creation and account assignment work across all Sales channels
  • Ensure timely and accurate lead routing and assignment
  • Understand Pinterest account ownership principles and guidelines to resolve account ownership inquiries and escalations
  • Improve data hygiene in our CRM system through daily maintenance, proactive cleanup efforts, and implementation of data validation rules
  • Identify and implement process improvements across account ownership, account creation and lead routing workflow

What we’re looking for:

  • Experience in operational or support role experience
  • Experience handling and completing ad hoc tasks in a timely manner
  • Clear, concise, communication to stakeholders at all levels
  • Ability to build trusted relationships 
  • Ability to use sound business judgment in nuanced situations to keep projects moving forward 
  • Experience working with Salesforce

More about contract roles at Pinterest:

APPLY HERE

Email Specialist (Klaviyo Expert)

Description

About Trafilea

Trafilea is a global company that builds communities and transformative brands. We own the brands and take care of the entire customer journey, to deliver wow-worthy experiences that influence and empower millions of people globally.

Our culture is fast-paced and dynamic. We are data-driven enthusiasts, passionate about marketing, exponential technologies, and innovation.

We have over 300 hundred employees working around the world, connected by the same purpose and core values. Our support for this new way of working has led to being featured in Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers.

We are looking for dynamic, dedicated, and committed individuals with a strong desire to grow, that can drive the brand forward on its truly exciting journey.

Do you want to know more about our Brands? Shapermint & Truekind.

We’re looking for a data driven and result-oriented Email Specialist to focus on executing and optimizing email strategy & practices. You’ll manage the day-to-day execution of email marketing campaigns. You’ll also work directly with the Growth Marketers ad Email Marketing Manager to build new campaigns and optimize current campaigns.

Work collaboratively across functions with IT, growth, data science, acquisition, creative and product and engineering teams to create a true life-cycle marketing experience.

Expected outcomes & responsibilities

  • Implement the approved email mockup into Klaviyo & test the email with all the correct links: HTML and image-based email templates. Making use of third-party tools to spot opportunities to improve email content and templates.
  • Database segmentation and implementation of specific campaigns based on cluster, communication and objective.
  • Setup and run simpler and more complex AB tests through the tools and services we use, ensuring scalable set up and right targeting for a successful test.
  • Supervise marketing content production. Your duties also include collaborating with the creative team (designers, copywriters) and other internal stakeholders that impact content.
  • QA tested emails to guarantee a nice display across various environments (desktop, mobile). Participate in the template creation process by bridging the know-how that comes during the implementation & broadcasting.
  • Deploy emails as planned for marketing purposes and also supporting other teams, such as Customer Support related communications.
  • Active role in bringing innovation to the email channel, such as implementing Email Automation Tool, Segmentation Tool, Personalization Tool
  • Track & report the results of marketing campaigns. Execute strategies to ensure we sustain a proper deliverability to broadcast to our 7+ million list.
  • Optimize the customer journey to nurture and retain customers.

Requirements

  • Hands-on experience with CRM, automation and personalization tools for ecommerce.
  • Tech savvy and find solutions through tools, apps etc
  • Strong project management and organizational skills.
  • Strong analytical skills with proven ability to transform data into insights and turn it into actionable initiatives (including both quantitative and qualitative data).
  • A/B testing experience and growth mindset
  • Passion for marketing, psychology and sales.
  • Creative and relentless problem-solver.

What We Have to Offer

  • Proximity doesn’t influence productivity. As a globally distributed team, you can live and work wherever you want.
  • A rich experience including the opportunity to collaborate with world-class talents. Encouraging transparency and open communication to all.
  • A data-driven, dynamic, energetic work environment, full of talented, goal-oriented, and empathetic people working together to grow and develop both as professionals and human beings.
  • A safe space to be who you truly are. We embrace and support diversity, equity and work hard every day to keep becoming more inclusive.
  • Openness to new ideas and initiatives: You can always join a squad, tribe, or committee, start new ones. Bring your hobbies and passions and transform them into projects!

APPLY HERE

Remote Data Entry Operator (Work from Home)

Job Description:

Remote Data Entry Operator (Work from Home)

Primary Duties & Responsibilities

Data Entry Operators are responsible for inputting a high volume of data from multiple sources into a Company database.  A Data Entry Operator’s role is to ensure that all necessary data is being entered accurately for timely claims and application processing.

Primary Duties & Responsibilities

  • Enter customer and account data from various sources into corresponding fields within Company database software
  • Identify and correct errors using appropriate quality control methods
  • Review data for discrepancies in information and obtain further information for incomplete documents
  • Notify applicable department leadership if the system is not accepting information
  • Maintaining a daily production log to ensure all time and work is accurately documented.
  • Performs other duties as assigned

Required Skills

  • Must have excellent alpha and number recognition skills.
  • Must be able to work quickly and accurately.
  • Ability to key 10,0000 keystrokes per hour (equivalent to 45-50 wpm)
  • Two years of experience in a full Data Entry capacity is preferred.
  • Excellent oral and written communication
  • Ability to work both independently and as part of a group.
  • Ability to work with minimal supervision
  • Reliable and predictable attendance of your assigned shift
  • Ability to work Full-Time and/or Part-Time based on the specific position for which you’re applying

Required Knowledge & Experience

  • High school diploma or equivalent.
  • Two years of experience in a full Data Entry capacity is preferred

APPLY HERE

Document Review Analyst

Job Description

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking law school graduates/law students/entry-level paralegals candidates for temporary, project-based remote opportunities in Georgia.

This position is project-based and successful candidates will be considered temporary contingent employees. Durations may vary. 

The ideal candidate will have experience working remotely and in an office environment as well as using Microsoft Office, specifically Microsoft Excel. This position does not require any license or certification to be considered. We welcome all interested qualified candidates to apply, including recent college graduates. This is an excellent entry into the legal field and the world of Cybersecurity breach response!

Entry-level candidates are encouraged to apply.

Position Details

  • KLDiscovery has a pipeline of upcoming remote projects in Georgia
  • Duration depends on the project; opportunities varies from 1 week to 6 months; possibly longer
  • Flexible scheduling; must be able to commit to a minimum of 40-hours per week with 7 AM to 7 PM Monday through Thursday; 7AM to 5PM Friday
  • Pay rate: $20/hour non-JDs; $22/hour JDs
  • Overtime is available as necessary

Qualifications & Requirements

  • Bachelor’s Degree required.  JD/LLB desired.
  • High speed internet access at home office and either a Mac or PC with Windows 7 or newer operating system is required for remote work
  • Proficient in the use of modern technology, especially computers and related remote, work from home office equipment
  • Prior experience in computer-based data entry preferred but not required
  • Experience utilizing Microsoft Office; specifically, Microsoft Excel. 
  • Prior experience with Relativity is desired
  • Strong attention to detail/ability to prioritize tasks
  • Critical thinking skills and ability to retain complex work direction
  • Excellent verbal and written communication skills

What We Offer

  • A friendly and welcoming team-oriented environment
  • Opportunities for career advancement and growth
  • Paid sick and safe leave 

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

  • Humble – No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
  • Hungry – We all are driven internally to be successful and to continually expand our contribution and impact
  • Smart – We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers. 

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. With offices in 40+ locations across 18 countries, we deliver best-in-class eDiscovery, information governance, and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management in the US and around the globe. We are the pioneers of many tools and techniques used in the data recovery industry today.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler was recognized as a 2014 Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

APPLY HERE

TEAM LEAD, SELF HARM (SAFETY OPERATIONS)

Discord is your place to talk. Whether you’re part of a school club, gaming group, worldwide art community, or just a handful of friends that want to spend time together, millions of people use Discord every day to find community, hang out, and talk.

At the heart of Discord’s communities is Safety. The Safety team at Discord ensures users find belonging by minimizing exposure to spam and other forms of platform abuse. We are excited to find others passionate about making sure Discord is a safe and welcoming place for our users and hope you can join us on this mission.

As a Self Harm Lead, you will have a meaningful understanding of the abuse space while leading a team of dedicated specialists and cross-functional partners. You will report directly to the Senior Director of Specialized Intelligence Operations. 

 
What You’ll Do:
  • Protect and serve our communities by managing and scaling our Self Harm operations team
  • Utilize deep subject matter expertise as well as quantitative and qualitative methods to identify gaps across teams, develop root cause analyses, and enact continuous improvements in response to changing circumstances
  • Own sensitive initiatives from initial conception through implementation across multiple focus areas
  • Work closely with Policy, Product, Engineering, and Trust & Safety teams in the development of operational policies, tools, and solutions
  • Collaborate with external partners to represent the Trust & Safety organization
  • Regularly communicate and present to leadership on key initiatives and metrics for your team
Basic Qualifications:
  • Bachelor’s degree
  • 5+ years work experience building and leading teams, as well as experience in the self harm, at-risk youth, and/or online child safety space
  • Strong people management skills––you’re passionate and knowledgeable when it comes to developing your direct reports, and are excited to grow a world-class organization
  • Analytical backbone––you eagerly gather and present data for sound decision-making and the ongoing tracking of success metrics
  • Proactive problem solving––you’re excited to find opportunities for improvement, and you’re motivated to lead initiatives from start to finish
  • Excellent communication skills––whether to your team, company leaders, or external partners, you can efficiently and eloquently present ideas, updates and results with ease
  • Strong stakeholder management skills––you know how to leverage the skills of multiple disparate teams, including improving processes you don’t directly own
  • Comfort with ambiguity––in ever-changing situations, you approach initiatives with positivity and lead your team successfully through their completion

New York City residents only: Minimum salary of $130,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $104,000 /year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20). 

Benefits and Perks
  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups 
  • Plus commuter contributions and other perks for office-based employees

APPLY HERE