by twochickswithasidehustle | Nov 3, 2022 | Uncategorized
Lincoln Financial Group
The Role at a Glance
We are excited to bring on Claims Initiation Service Representative to join our claimant excellence team supporting Workplace Solutions. This is a Work From Home opportunity..
Background Details
The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.
As a Claims Initiation Service Representative, you will be responsible for handling the initiation of life and Waiver of Premium claims. As a member of the team, you will act as the point of contact for our retiree line, and you will educate the customer on the purpose of their call. You will also be responsible for helping to manage inboxes, reviewing pertinent claim information, and assisting in the processing of benefit checks. This opportunity will provide insight into the world of group life insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!
What you’ll be doing
- You will be responsible for assisting with approximately 12-20 premium checks per day and creating and processing Life & WOP (wavier of premium) claims within our 24-48 turn around time.
- You will be responsible for assisting with our retiree line (a line set up for retiree’s who have questions regarding their coverage) and answering questions as they come in.
- You will provide education to the customer/employer regarding the product while having a strong focus on attention to detail to ensure the claim is created appropriately.
- You will communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.
- You will identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality.
What we’re looking for
Must-have experience (Required):
- High School Diploma or GED
- 0-1+ years of administrative support, customer service and/or data entry that directly with the specific responsibilities for this position
- Ability to communicate effectively (verbal/written)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Nice-to have Experience (Preferred):
- Data entry and research experience in a fast-paced environment
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
- A clearly defined career framework to help you successfully manage your career
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
- Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.
Lincoln will evaluate the following when setting the successful candidate’s wage rate:
- Prior work or industry experience.
- Education level to the extent education is relevant to the position.
- Unique skills
Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona)
APPLY HERE
by twochickswithasidehustle | Nov 3, 2022 | Uncategorized
Job Description
Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey – don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of every day. BroadPath is currently hiring a Quality Analyst. The Quality Analyst is responsible for evaluating, identifying, and analyzing with the goal of improving quality, and ensuring delivery of SLA quality metrics.
Responsibilities
Day to Day
Evaluate recorded calls to identify areas of service delivery that did not meet performance standards
Provide timely feedback to Quality Manager, Call Center Operations, Call Center Leadership and assigned Agents
Provide timely coaching to agents in conjunction with Supervisor to ensure continuous improvement
Collaborate with Quality team to maintain quality standards and ensure proper evaluation methodology
Ensure compliance with BroadPath, Client, and HIPAA Regulations
Basic Qualifications
1-3 Years provider enrollment/ credentialing experience
Minimum of one year of recent experience as a call center Quality Analyst
Experience measuring employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Excellent verbal and written communication skills
Ability to remain focused and productive each day though tasks may be repetitive
Requires Experience with PECOS and MCS Systems
Money &Perks
Competitive Salary
Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
Uncapped Employee Referral Program & Weekly Pay Days!
Preferred Qualifications
1 year quality analyst experience or equivalent
1 year experience in client facing role
APPLY HERE
by twochickswithasidehustle | Nov 3, 2022 | Uncategorized
Job Details
Description
Are you ready for a career you can BELIEVE in?
Do you have a strong belief in the 2nd Amendment?
Do you support the natural-born right to armed self-defense?
Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe.
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.
Why YOU should Work at Delta Defense!
We are a fun, fast-paced, and rewarding place to work and grow!
Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
Named on Inc. 5000 “Fastest Growing Private Companies” list 11 years in a row!
Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
Top Workplaces USA award in 2022!
Position Summary:
Live Sales Chat Representatives on our Digital Team provide world-class customer service through every written outlet including email, chat, SMS and social media direct contact such as private messages (PMs) and direct messages (DMs). This position is responsible for interacting through all platforms to engage, educate, and sell USCCA Memberships. Build deep connections while helping others be the very best protectors of self and family. When you sign up a new member, you are expanding the mission of the USCCA, and contributing to the growth of Delta Defense. If you want a job that can make a true difference in someone’s life, every day, then this role is for you! Join a super fun team that delights in crushing goals and creating raving fans.
Worried about training? Don’t be! Delta Defense provides comprehensive, 8-week PAID training so you will be knowledgeable and confident when engaging with our members.Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.
Responsibilities:
Respond to emails, chats, SMS and all reasonable social media interactions.
Respond to customer inquiries with knowledgeable, well thought out answers.
Maintain up-to-date knowledge of our products, services, and promotions.
Operate with a “find needs, fill needs” mindset. Provide solutions, offers, and information to match customer needs.
Handle and resolve customer concerns with empathy and attention to detail.
Follow up with customers as needed to ensure the best possible service experience.
Consistently meet and exceed key performance indicators established for this position.
Provide an awesome customer experience each and every time. Ensure every prospect and customer understands the powerful benefits and resources available to them as a USCCA member.
Collaborate with your team members and help one another learn and grow.
Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.
Required Skills/Experience:
High School diploma or equivalent. Associate’s degree or higher preferred.
Prior work history in a Customer Service role. Experience in digital modes of communication is a plus.
Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
Excellent interpersonal skills; strong written and verbal communication abilities.
Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
Computer fluency; working knowledge of software applications and advanced internet functions.
Passionate about delighting customers and communicating with them through writing.
Able to work equally as well in a team environment, or remotely.
Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
Demonstrates the Core Values of Delta Defense, LLC.
** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire.**
Starting hourly wage is $18.00 per hour. Up to $3.00/hour in premiums are provided based on days and hours worked. This role is eligible for commission and also bonus-eligible for company incentive plan.
APPLY HERE
by twochickswithasidehustle | Nov 3, 2022 | Uncategorized
REMOTE, US BASED /TRANSLATION, LOCALIZATION, INTERPRETATION, QA TESTING – GLOBAL FREELANCE & AGENCY OPPORTUNITIES /PART TIME
Ads Quality Rater
Are you a search engine guru? Can you find what you’re looking for with just a few keywords?
We have a unique opportunity for you to put your skills to the test!
Welocalize needs English speakers in the United States to help support our client’s project as an Ads Quality Rater.
You will use a unique, web-based tool to evaluate search engine advertisements based on project guidelines.
Apply today and start shaping the future of the internet!
Project Details
Job Title: Ads Quality Rater
Location: Remote (Must be based in the United States)
Hours: Minimum 5 hours per week, up to 20 hours per week; set your own schedule (Expect occasional peaks and dips in work)
Start date: ASAP
Employment Type: W2 Part Time Employee
Please note that this work is based on project need. Due to this, weekly hours may vary and flexibility with change is expected.
Requirements
Fluency in English
Strong understanding of popular culture in the United States
Web-savvy and able to work in a fast-paced environment
Excellent online research skills
Reliable computer system and internet connection
Reliable anti-virus software (as you will be surfing the web as part of the work)
Ability to follow instructions in English and comply with the project conventions and rules expected by the client
Must sign a Non-Disclosure Agreement to protect client confidentiality
Must pass a learning program and a rigorous quality test designed by our client before starting work
APPLY HERE
by twochickswithasidehustle | Nov 2, 2022 | Uncategorized
Rethink First
Rethink Behavioral Health is in search of a detail-oriented, tech-savvy, resourceful, and fast-learner to join our growing Enrollment and Credentialing team. We are a passionate group of individuals who take pride in knowing the services we provide allow our customers to focus on providing services to children and their families.
Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (https://RethinkBH.com) provides clinical, staff training, and practice management tools for private ABA and other therapy based service providers in addition to full-cycle Billing Services.
We support mission-oriented companies that impact the lives of thousands of individuals with autism and their families. Our Kokomo office specializes in Revenue Cycle Management, as well as Enrollment and Credentialing Services. We are looking for professionals that are customer-focused and enjoy a fast-paced environment.
Remote opportunities are available only in the following states: CA, CO, FL, GA, IL, IN, MO, NE, NY, NC, PA & TX
Main Responsibilities:
- Ensure strict HIPAA-compliant confidentiality with all client-related data
- Review enrollment onboarding documentation for missing information
- Follow all set policies and procedures for assigned tasks
- Electronically file provider documents received
- Set up new providers in credentialing database
- Verify and obtain provider NPIs
- Communicate new provider onboarding completion with Rethink Enrollment and Credentialing team
- Verify provider license and certification renewals and update in database
- Manage and distribute faxes received
- Manage all provider CAQH updates and attestations
- Use new provider information to create CAQHs
- Report information to client assigned Enrollment Specialists
- Maintain contact with team throughout projects assigned to ensure timeliness of completion
- Conduct OIG Searches
- Alert team members on paid invoices so they can begin enrollment
Requirements:
- Ability to prioritize tasks according to timelines
- Strong verbal and interpersonal skills
- Willing to learn
- Positive attitude and love a good challenge
- Highly detail oriented and extremely organized
- Be a team player and willing to ask questions
- Self-motivated
- Ability to multitask
Preferred Qualifications:
- Minimum 1 year of experience working in an office setting
- Proficient using Microsoft Suite (Excel, Outlook, Word)
- Proficient using Google Drive
- Proficient using Adobe Acrobat
Education:
Benefits:
- PTO and Vacation Days after a 90-day introductory period
- Paid Holidays
- Generous Health, Denial & Vision benefits package 401k + Matching
Job Type: Full-time, Monday-Friday (8-5 PM)
Hourly
APPLY HERE
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