Content Management Specialist – HE&CS – Remote

Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Content Management Specialist is responsible for the daily production of content to fulfill publishing plans and to meet the highest quality standards. Accountable for accurate and timely production of assigned content. Responsibilities include converting text to HTML or XML as dictated by publishing tools and inserting all associated assets (images, video, hyperlinks, tables, etc.). Proofreads all published content to ensure visually and grammatically correct publication as part of daily quality assurance of assigned content. Manages time and sets priorities to meet publishing plans. Troubleshoots issues. Participates in continuous process improvement. Provides ongoing monitoring of processes and technologies and recommend improvements in support of this goal: Providing technical solutions that allow for the efficient and quality production/processing of published materials. Performs other duties as needed.

Qualifications
The Content Management Specialist requires a 2 Year AA (Associates Degree) in web design, computer science, or related field and a minimum of 3 years work experience in a production/publishing related field or 7 years work experience in a production/media-related field.
Incumbents must demonstrate good technical production skills, efficiency and a thorough knowledge of the publishing software within their work unit.

Additional qualifications
Associate’s degree or certificate that includes courses in Web publishing or design, strongly preferred.
Strong working knowledge of computers, HTML editors, software applications (e.g. MS Word, Outlook, Excel, Dreamweaver, and similar tools), Web browsers, use of multimedia on the Web, content management systems and database reporting tools is required.
Must demonstrate initiative and accountability for assigned tasks yet take direction well.
Ability to adapt to a dynamic work environment.
Must possess excellent communication skills, attention to detail, spelling and grammar, and organizational skills.
Ability to thrive in a collaborative team environment.
Background in health or science-related information, or understanding of medical terminology is helpful. Project management experience, especially in a fast-paced environment, is helpful.

License or certification
List any specialty-specific certifications of licensures on an addendum and attach to job description. Complete the Job Requirements-Physical/Environmental Factors(MC0061)form and attach it to any new job description.

Exemption status
Non-exempt

Compensation Detail
$27.67 – $41.55 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
Monday-Friday daytime hours. This position is 100% remote; can work from anywhere in the U.S.

Weekend schedule
N/A

Remote
Yes

International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Stephanie Brackey

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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Quality Documentation Specialist

Job Description:
The Quality Documentation Specialist’s (QDS) main function is to deliver high-quality medical documentation and/or transcription services to ScribeAmerica’s partner providers. The QDS role is limited to remote documentation via a secure network. The QDS listens to audio recordings of patient encounters and transcribes the medical record based on that encounter. The QDS may use a variety of platforms to complete documentation including partner software and hospital electronic medical records. All documentation is reviewed and/or edited by the provider. It is signed with an attestation by the provider that the transcribed chart accurately reflects all work provided by the provider. Remote documentation performed by the QDS may be held to certain asynchronous turnaround times as directed by the client. This is a work from home position.

Duties and Responsibilities

Listen to audio files recording a medical encounter and transcribe proper elements of the patient’s chart including, but not limited to, past history, chief complaint, review of systems, physical exam findings, lab and imaging results, and assessment and plan.

Transcribe any provider dictated diagnoses, prescriptions, and/or instructions for patient follow up.

When applicable, import or transcribe results and/or interpretations from lab and imaging studies into the patient’s record.

Follow documentation standards within the provider preference sheet as directed.

Comply with all governing laws and Company policies including, but not limited to, privacy laws and policies.

Comply with all company and partner policies and procedures.

Ensure documentation productivity meets targets for charts per hour and charts completed per shift.

Properly utilize all software platforms in order to complete documentation.

Attend calls and/or meetings with the respective manager as directed.

Engage in ongoing learning to maintain competency.

Required Education and Pre-requisites

High School Diploma or GRE required

Scribe, typist, transcription or data entry experience is preferred but not required

A typing speed of 60+ WPM is necessary.

Knowledge of medical terminology is preferred.

Ability to work remotely by meeting all hardware and wifi requirements for the position.

Ability to work independently and hold oneself accountable to productivity targets.

Communicate and interface effectively at all levels of the organization.

Demonstrate exemplary work ethic and professionalism.

Possess excellent written communication skills.

Possess strong computer skills – technologically savvy.

Training

Upon hire, the remote scribe is expected to successfully complete a multi-phase training program lasting approximately four weeks, consisting of modular, self-led, and trainer-led coursework. Trainees must meet minimum performance requirements during training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to sit, use hands.

Required to use a keyboard and personal computer regularly.

Specific vision abilities are required, including that required to perform extensive computer-related work.

Must be able to verbally communicate with others and exchange accurate information.

Ability to receive detailed information through oral communication, and to distinguish sound and perceive the nature of sounds at normal speaking levels with or without correction.

Work Environment

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Must be able to perform all of the essential duties of the job with or without reasonable accommodation

ScribeAmerica provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, ScribeAmerica complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ScribeAmerica expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of ScribeAmerica’s employees to perform their job duties may result in discipline up to and including discharge.

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Fax Processor

Datavant

Overview

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer…

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Services Team is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need…

The primary role of the Fax Processor is to provide a supportive office administrative function to CDAI, ensuring that computerized records are processed and captured accurately and are maintained in the correct manner.

Responsibilities

What You Will Do…..

  • Accurately processes incoming electronic faxed medical records within the processing application
  • Ensures the confidentiality of all data within the records is maintained
  • Maintains accurate and up-to-date data as indicated in the systems
  • Reports issues to supervisor in a timely manner
  • Other duties as assigned by supervisor

Qualifications

What Helps You Stand Out…

  • Six months of data entry experience
  • Ability to adhere to company policies
  • Work effectively with co-workers in a constructive and positive manner
  • Listen to and objectively consider ideas and suggestions for improvement
  • Keep others informed of work progress, deadlines, or other pertinent issues
  • Address problems constructively to find acceptable solutions
  • Demonstrate accuracy and attention detail
  • Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
  • Excellent organizational skills
  • Adaptable to changing business environment
  • Demonstrated ability to work within a diverse work group environment
  • High School Diploma/GED
  • Perform other duties as assigned

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

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Data Entry Transcription

PeopleShare

Location: United States

Work from Home/Remote Full-Time

$15.00 – $16.00/Hour

Job Details

Now hiring for remote data entry transcription! Take advantage of this great opportunity with a strong and growing company with potential room for growth!

Remote work opportunity!

Job Details for data entry transcription:

  • Schedule: Remote Training 8:00am-4:30pm. Flexible 40 hour remote schedule after training.
  • Pay Rate: $16

Job Responsibilities & Description for data entry transcription:

  • Transcribe calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member information
  • Transcribe recorded audio from phone-based interaction
  • Escalate or transfer calls as needed

Job Requirements for data entry transcription:

  • Able to type at least 50 wpm accurately
  • Ability to work independently with minimal supervision
  • Proficient with Microsoft Word, Excel, Outlook, Internet Explorer
  • Bilingual is a plus

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Support Specialist

User Interviews

Why Join Us

User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot.

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.

About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

What you’ll do

As a Support Specialist, you’ll be the true advocate for our users. You’ll answer all support questions that come through our ticketing system, which will include topics such as how to use our product, how to participate, where to locate participant incentive payments, research study participation issues, etc. You’ll be the expert in the user experience and be able to identify where any gaps are in that experience.

PRIMARY RESPONSIBILITIES:

  • Manage all support tickets
  • Collaborate with Project Coordinators on escalated support issues
  • Track insights, digest feedback, and identify potential improvements to our users experience
  • Own and develop processes for customer satisfaction
  • Manage incentive payments
  • Manage account reviews, helping to keep our participant & researcher base healthy
  • Update support pages according to new product updates/processes that are released
  • Assist with live chat support when necessary

WORKING SCHEDULE:

  • Monday through Friday 9AM-5PM (in your timezone)

LOOKING FOR SOMEONE WHO IS:

  • Self-starter with a positive attitude
  • Always a team player
  • Likes people and has a heart for support
  • Empathy for our users and desire to go above and beyond
  • Thrives in a fast-paced, always changing startup environment
  • Organized and thoughtful
  • Enjoys problem-solving

REQUIREMENTS:

  • 1 year of experience in a customer-facing support role
  • Experience providing support in a written format (email, live chat, etc.)
  • Experience responding to customer support tickets & chats with a high volume
  • Experience/working knowledge of Zendesk is a plus!
  • Excited about the prospect of owning a role within a growing company
  • Strong problem-solving skills and comfortable with ambiguity
  • Bachelor’s Degree Preferred but not required.
  • Candidates must have a United States address and be authorized to work without any Visa sponsorship.

Benefits

  • Competitive base salary
  • Annual performance based bonus compensation
  • Equity options
  • 100% premium covered medical & dental employee coverage
  • Annual membership to One Medical Group & Talkspace
  • 4 weeks of PTO to start + accrue an additional day each year
  • Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
  • Flexible, paid parental leave
  • 401k with $200/month employer contribution
  • $250 office setup stipend (in addition to computer provided)
  • $500 annual learning & development stipend
  • $50/month work from home stipend
  • Awards for 360-degree recognition, work anniversaries, & birthdays
  • 1-2 team retreats per year (virtual and in-person options)

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