by twochickswithasidehustle | Dec 22, 2022 | Uncategorized
Overview
We are currently looking to hire several Full-Time Temporary Transcribers to transcribe portions of health plan member responses to IVR (interactive voice response) calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information. This role may convert to a regular full-time role in 2023 as business needs evolve. The rate for this role is $17.00/Hr.
Responsibilities
Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
Complete strategic transcription/marking projects as requested
Report member DNC requests to Transcription Manager
Escalate member reports of Adverse Events to the appropriate PM/SC as necessary
Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary
Complete all responsibilities as outlined on annual Performance Plan.
Complete all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Qualifications
Excellent written and oral communication skills
Able to type at least 50 wpm accurately
Excellent listening skills
Ability to work independently with minimal supervision
Ability to work under pressure with time constraints
Proficient with Microsoft Word, Excel, Outlook, Internet Explorer
Bachelor’s degree preferred
Knowledge of Spanish a plus
Healthcare experience a plus
LI-Remote
LI-EW
APPLY HERE
by twochickswithasidehustle | Dec 22, 2022 | Uncategorized
Talkiatry transforms psychiatry with accessible, human, and responsible care.
We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.
We are seeking a Performance Coach for our Quality Assurance Team who is hands-on, process and results oriented, and has a passion for people. In this exciting role you will motivate and coach our Patient Care Coordination teams to provide unparalleled support for our patients and providers.
As a QA Performance Coach, your primary responsibility is to monitor and measure the quality of inbound/outbound calls, workflows, emails, and texts of the PCC agents. You will motivate and coach agents to improve performance, while tracking and documenting quality sessions and performance trends.
You will:
COACH, INSPIRE and MOTIVATE team members through feedback that adds value to their personal and professional development.
MONITOR AND MEASURE the quality and process adherence of inbound/outbound calls, workflows, emails, texts and any other method of patient and provider interactions.
DEVELOP and maintain a call library with quality resources available to all Agents and Managers that can be accessed anytime.
REPORT weekly and monthly quality score results. Coach outcomes to QA Management and PCC Managers and Leads.
PROVIDE DETAILED FEEDBACK to leaders and make performance-related recommendations. Identify concerns and trends necessary to ensure quality performance.
FACILITATE and document coaching sessions with agents on overall performance.
EMBRACE changing processes and procedures while supporting PCC’s to be successful in an environment of constant change and evolution designed to improve the patient experience.
MAINTAIN CONFIDENTIAL patient and employee records.
PERFORM miscellaneous job-related duties as assigned.
You have:
Two+ years of experience in Quality Assurance related to monitoring and coaching for performance in a call center environment.
Experience with detailed auditing across multiple channels and workflows.
Previous experience with providing feedback to leaders, identifying trends, and making recommendations.
Comfortable motivating and developing top performers while holding agents to minimum performance and process standards.
Demonstrate ability in organizing and creating resources.
Previous experience working in a fast paced or start-up environment is a plus.
Exceptional written and oral communication skills.
Why Talkiatry:
Top-notch team: we’re a diverse, experienced group motivated to make a difference in mental health care
Collaborative environment: be part of building something from the ground up at a fast-paced startup
Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC
Excellent benefits: health insurance 100% coverage on day one, 401k with match, generous PTO plus paid holidays, paid parental leave, and more!
Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Compensation range for this position is between $50K and $55K annually, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.
APPLY HERE
by twochickswithasidehustle | Dec 22, 2022 | Uncategorized
Ready to grow your career as an executive assistant? Does an organized inbox make your heart skip a beat? Does a color-coded calendar make you grin from ear to ear? You may be in the right place.
Apply to join the largest community of assistants in the industry and get the gold standard support you deserve. Base EAs have the freedom and flexibility to work from home, make their own schedule, and choose who they work with. Base is where modern assistants meet, connect and grow through a community that helps to answer their most pressing questions, nurtures their growth and celebrates their success.
Matched with a high-caliber Executive, a Base EA’s role is coordinating chaos: being their client’s gatekeeper, sounding board, cheerleader, detective, and they aren’t afraid to provide recommendations and accountability. They speak up in order to make their clients’ work better.
Upon receiving an offer, we will recommend a starting rate between $20 and $24/hour based on the skills candidate’s demonstrated during the application process. Base EA’s may be eligible for an increased rate if exceptional, positive feedback is received after their first 30 days with a client.
APPLY HERE
by twochickswithasidehustle | Dec 22, 2022 | Uncategorized
Job Details
Description
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Researches potential missing utility bills by reviewing payment history account posting and status of check clearing to determine whether further action is required on notices.
Contacts utility vendors via telephone to acquire copy of bill that is missing. Verifies address and those payments have been applied to proper account.
Negotiates a date extension for receipt of payment or arranges alternative solutions to avoid the shut off of a client’s utility service. Negotiates with the vendor regarding removal of late fees and penalties assessed to the account.
Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility.
Interacts with vendors and other internal research departments to answer questions and to resolve account and billing discrepancies.
Operates within the research and resolution databases on a daily basis. Organizes daily work within the termination research and missing bill databases utilizing department standards and procedures in prioritizing and identifying the most critical research items.
Provides and maintains concise documentation of research as per department guidelines.
Provides and maintains accurate production task time sheets and updated departmental standards and procedures.
Attends periodic in-house training sessions.
Performs utility termination notice research and vendor address corrections.
Other duties as assigned.
SKILLS, ABILITIES AND MINIMUM REQUIREMENTS:
Ability to effectively communicate and maintain a positive composure.
Possess good interpersonal skills.
Well-developed organizational skills in order to handle multiple tasks simultaneously and prioritize work.
Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines.
Good analytical and problem solving skills.
General knowledge of various Microsoft applications.
High school diploma or equivalent required.
6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
General knowledge of the principles and practices of the utility billing process.
APPLY HERE
by twochickswithasidehustle | Dec 22, 2022 | Uncategorized
Overview
Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. We are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth. If you want to make a difference and contribute to the improvement of healthcare payment integrity, consider an opportunity to join our healthcare recovery team as a Payment Accuracy Specialist.
What does it mean to be a Payment Accuracy Specialist?
Our healthcare recovery specialists are passionate about what they do. They are experts at reviewing, discovering, validating large amounts of data and delivering results and insights for our clients. Our audit teams recover billions of dollars in incorrect payments for our clients each year. This position is a key role where you will learn from an elite team of recovery professionals, expand your skills, discover your strengths, and begin an exciting career.
What does this role offer in regards to career development?
“For someone who is looking to learn an industry quickly, and be given opportunities to advance and grow rapidly, there is no better place than Cotiviti Healthcare. This role is really is a springboard; you learn our business and are coached on how to make more impact each year, with opportunities for advancement constantly available.”
“The more dedication and passion you put into your work, the more you will be rewarded in return.”
“I really like being a part of a team that encourages collaboration, but also really gives me the room to work independently.”
“I enjoy seeing how much money I am responsible for recovering for our clients. I get to put my naturally competitive nature to the test.”
Responsibilities
Solve problems by identifying errors and overpayments for our healthcare clients
Use your creativity to help generate new ideas for claim concepts and recovery opportunities
Learn and use multiple computer software, systems and technology
Achieve excellence by meeting and exceeding audit team goals and quality measures
Serve clients by responding to questions or inquiries.
Qualifications
Bachelor’s degree preferred OR at least 1 year of relevant experience (healthcare billing, claims, auditing, reimbursement or data analysis)
Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
Strong interest in working with large data sets and various databases
Healthcare industry experience desired
Excellent verbal and written communication skills
Self-motivated and driven to succeed
APPLY HERE
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