by twochickswithasidehustle | Dec 2, 2025 | Uncategorized
Remote
$19 Hourly
We are seeking an experienced Quality Assurance Coach to support and enhance the performance of our Customer Service Representatives (CSRs). In this role, you will be responsible for evaluating customer interactions, ensuring compliance with company standards, and driving continuous improvement in service delivery. The ideal candidate will have a strong background in QA within a contact center or BPO environment, with excellent coaching and feedback skills to help representatives provide exceptional customer experiences.
Key Responsibilities
- Monitor and evaluate CSR calls, chats, and emails for quality, accuracy, professionalism, and adherence to company policies.
- Provide constructive feedback and one-on-one coaching to representatives to strengthen their communication, problem-solving, and customer service skills.
- Collaborate with team leads and management to identify trends, gaps, and training opportunities.
- Develop and maintain QA scorecards, performance metrics, and tracking systems to ensure consistent evaluation standards.
- Conduct calibration sessions with leadership and QA peers to ensure consistency in scoring and feedback delivery.
- Partner with Training and Operations to improve onboarding, refreshers, and process updates.
- Perform regular audits to ensure compliance with service standards, policies, and regulatory requirements.
- Stay current on customer service best practices and emerging QA methodologies to drive continuous improvement.
Requirements
- Previous experience in a Quality Assurance role within customer service, call center, or BPO environments.
- Strong knowledge of QA evaluation methods, call monitoring processes, and customer service metrics.
- Proven experience providing feedback and coaching to employees to improve performance.
- Excellent communication skills with the ability to deliver constructive and actionable feedback.
- Detail-oriented, with strong organizational and analytical skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency in Excel, Google Sheets, or other data analysis/reporting tools.
- You will need high speed internet access that is hardwired, and meets the minimum speeds of 20 mbps upload and 20 mbps download.
- You will need to use your own desktop or laptop computer with either windows 11 or the newest MacOS, minimum 4GB RAM, 2GHZ processing speed, and dual monitors.
- You will need a webcam and wired USB headset for this role.
- You will need a mobile device to use for 2FA.
Preferred Qualifications
- Experience developing QA scorecards, rubrics, and reporting dashboards.
- Familiarity with CRM systems, call recording/QA tools, and workforce management platforms.
- Background in training or leadership roles in a contact center environment.
- Knowledge of compliance and regulatory requirements in customer service industries (e.g., financial, healthcare, telecom).
What We Offer
- A collaborative, growth-focused environment with supportive leadership.
- Opportunities for professional development in QA, training, and operations.
- The chance to directly impact the quality of customer service and overall client satisfaction.
by twochickswithasidehustle | Nov 25, 2025 | Uncategorized
Remote
Operations /
Full-time /
Remote
Sana’s vision is simple yet bold: make healthcare easy.
We all know navigating healthcare in the U.S. is confusing, costly, and frustrating — and our members are used to feeling that pain. That’s why we’re building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them.
Whether it’s a quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we’ve built intuitive tools to make managing health benefits just as seamless.
If you love solving hard problems that make people’s lives easier, come build with us.
We’re currently seeking a Claims Processor who will be responsible for processing insurance claims in a timely and accurate manner. This includes gathering and verifying claim information, researching and resolving claim issues, and communicating with claimants to ensure their satisfaction.
We are building a distributed team and encourage all applicants to apply, regardless of location.
What you will do:
- Ensure the timely and accurate adjudication and payment of medical claims, following health plan policies and procedures, consulting with team members, care partners and advisors as necessary. Maintain accurate and up-to-date notes of all claims processed.
- Process appeals and disputes by gathering and verifying claim information, researching and resolving claim issues, and communicating outcomes to appropriate parties.
- Become an in-house expert on all claims-related matters and provide answers and support to Customer Success and Customer Support teams.
- Identify operational issues and escalate them to the appropriate internal team.
- Contribute to teamwide goals to improve claims processes and integrate additional functions into our daily operations.
- Work independently and as part of a team to meet deadlines and daily processing quotas. Your success will be measured on your ability to complete daily and weekly targets.
What you will do:
- Two-year degree and/or two years of claims adjudication and processing experience
- Unparalleled attention to detail. You love getting into the weeds to get things done.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Fast learner. Entrepreneurial. Self-directed.
- Ability to meet deadlines and work under pressure.
- Experience in claims processing, knowledge of insurance principles and procedures is a plus.
Benefits:
- Remote company with a fully distributed team – no return-to-office mandates
- Flexible vacation policy (and a culture of using it)
- Medical, dental, and vision insurance with 100% company-paid employee coverage
- 401(k), FSA, and HSA plans
- Paid parental leave
- Short and long-term disability, as well as life insurance
- Competitive stock options are offered to all employees
- Transparent compensation & formal career development programs
- Paid one-month sabbatical after 5 years
- Stipends for setting up your home office and an ongoing learning budget
- Direct positive impact on members’ lives – wait until you see the positive feedback members share every day
$24 – $26.44 an hour
Our cash compensation amount for this role is targeted at $24.00/hr – $26.44/hr (40 hours/week) for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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