Document Processing Agent

Join TriumphPay!

At TriumphPay, we believe our team members make a difference. They make a difference in the lives of their customers, their communities and with our organization as a whole. That’s why we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients and the insurance companies we represent. Because at the end of the day our goal is to help our partners businesses run better.

Position Summary: The Document Processing Agent will enter data from various data points from the necessary documents into the TriumphPay solution for real-time assignment or release of factoring companies. This person will be responsible for processing documents from two queues in the order they were received based on internal procedures.

Essential Duties & Responsibilities

Verifies data and makes corrections where necessary.
Demonstrates the ability to read and comprehend written and verbal instructions.
Enters data points from documents in the TriumphPay solution.
Compares the document to what has been entered for accuracy.
Reviews and ensures the proper documentation is categorized correctly in database.
Analyzes information to identify document types of Notice of Assignments and Letters of Release.
Effectively communicates with team members and management.
At minimum, assigns 150 documents per hour.
Identifies errors, makes the necessary corrections, and escalates to supervisors when necessary.
Maintains confidentiality of information.
Performs other duties as assigned.
Experience & Education

High school diploma or equivalent is required. Associate degree or some college courses is strongly preferred.
Minimum of (1) year of customer service experience in a fast-paced work environment.
Freight, transportation or general factoring, or logistics industry experience is preferred.
Must demonstrate a flexible, professional and proactive attitude.
Skills & Abilities Required

Proficient in Microsoft Office suites.
Ability to multi-task and stay focused at high levels of productivity.
Ability to provide excellent quality service, while meeting strict deadlines.
Outstanding communication skills, both written and verbal.
Ability to understand and follow written and verbal instructions.
Detailed oriented and well organized.
Self-starter with excellent time management skills with ability to manage priorities.
Must be able to work at a fast pace with a high degree of accuracy.
Work Environment

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Regular, predictable attendance is required.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

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Client Services Specialist

SUMMARY:

The Client Services Specialist is accountable for providing a positive client experience through daily email correspondence and management of data entry requirements. Client Services Specialist receives emails from new and existing customers. This position is responsible for the onboarding of new clients into the various systems and introducing new clients and their users to our online portal. This position will also engage with current clients on IT/login issues, specific job requests, and the coordination of job fulfillment across departments. This position will receive and submit client orders and confirmations, update customer preferences, enter new client/firm details in database, upload order and liaise with other departments as assigned.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accountable for providing clients with service excellence through hyper-responsive replies to client emails and accurately capturing job details that include, but are not limited to, direct/specific billing details, preferred service and product requirements, additional parties associated with case or job.
Manage data entry requirements; including entering notices, new attorneys/firms, resources, locations and client preferences.
Responsible for timely send out of daily job entries.
Assist with coordinating and scheduling locations for deposition services.
Monitor resource back log and jobs in progress, update with status notes and provide updates as directed.
Assist sales team by providing information pertaining to new leads and/or potential client concerns.
Correct and modify inaccurate information as requested.
Runs, monitors, and distributes reports pertaining to job execution for clients.
Ensures billing is accurate and sent to management for approval of specific, outlying jobs.
Assists with call Que when needed.
Actively demonstrate company values of SPIRIT.
May participate in on-call duty after hours and on weekends.
Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
Other duties as assigned.

COMPETENCIES, SKILLS AND ABILITIES

Strong attention to details, efficient and highly organized.
Demonstrate a strong attitude with the ability to adjust to changing priorities
Able to quickly and accurately type and enter data.
Ability to work with deadlines and work well under pressure.
Knowledge of touch-typing system preferred.
Must have strong written and verbal communication.
Familiarity with deposition notices a plus.
Flexible schedule and availability to work occasional overtime as required.
Excellent Customer Service skills, with an upbeat and positive attitude.
Take ownership and accountability, as well as manage internal and external expectations.
Adheres to compliance policies.
Constantly strives to achieve excellence in day-to-day operations of respective department.
Strong sense of integrity, initiative and extraordinary teamwork aptitude.
Exhibits company’s values of SPIRIT on a consistent basis.
Ability to multi-task.
Accepts direction well.
Works collaboratively with all members of management to resolve departmental and organizational challenges. expeditiously, economically, professionally and with minimum disruption to the practice.
Excellent attendance and punctuality.
General computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer, Windows.)

EDUCATION / EXPERIENCE
High school diploma or equivalent required.
Legal terminology preferred, but not required.
A minimum of 1-year experience in the litigation service or customer service fields
Adheres to compliance policies.
Constantly strives to achieve excellence in day-to-day operations of respective department.
Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally and with minimum disruption to the practice.
Team player approach

SUPERVISORY RESPONSIBILITIES

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

No travel is expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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Documentation Specialist

Job Type
Full-time
Description
AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

Documentation Specialist

Documentation Specialists creates and generates electronic forms requesting patient documents from physicians and insurances, as well as collect and manage patient eligibility documents. Additionally, responsible for maintaining a timely revenue cycle for all the goods and services provided by AdaptHealth.

Job Duties:

Create and generate electronic forms requesting patient documents from physicians.
Collect and manage patient eligibility documents such as prescriptions, certificates of medical necessity, letters of medical necessity and prior authorizations.
Contact doctor offices as necessary to collect prescriptions, certificates of medical necessity, letters of medical necessity, clinical notes, and lab results.
Contact insurance companies to collect approved prior-authorization requests.
Escalate recurring problem accounts or physician groups or other trends to the management appropriately and in a timely manner.
Maintain regular, predictable, consistent attendance and flexibility to meet the needs of the department.
Understand and follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
Plan and organize work effectively and ensure its completion.
Meet all productivity requirements.
Demonstrate team behavior and promote a team-oriented environment.
Actively participate in continuous quality improvement.
Always represent the organization professionally.
Serve as backup to Customer Service department for customer concerns, issues, complaints, or questions.
Analyze documentation required for billing services and ensure compliance to payer requirements.
Resolve pending revenue by reconciling received documentation and pending charges.
Collaborates with physician offices, AdaptHealth sales and support staff to ensure timely receipt of documentation.
Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided.
Requests authorization from state Medicaid programs.
Maintains and updates physician databases to ensure accurate delivery of billing documentation and communications with physician offices.

Competency, Skills and Abilities:

Decision Making
Analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office
Ability to prioritize and manage multiple tasks
Reports To: Department Manager Approved by: Human Resources
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Requirements
Minimum Job Qualifications:

High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.

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Medical Transcriptionist | Home Based | USA and India

Come Join Us And Be Part Of A Great Team.

Job : Medical Transcriptionist

Responsibilities and Duties

Transcribes medical reports using all available technology accurately and in a timely fashion.
Reviews reports for completeness against voice files and corrects errors in transcription, grammar, punctuation, and spelling.
Corrects omissions or inconsistencies found.
Consults reference books and material including the Internet to verify the information before the report is sent with a blank.
Achieves and maintains a 99% QA Score.
Keeps apprised of any changes in Account Specifics for accounts worked.
Job Features
Job Category
Medical Transcription

Experience
5+ Years

Location
Work form home remote position

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Database Specialist

Job Details
Level
Entry
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Day
Job Category
Other
Description
Database Specialists are responsible for loading and maintaining content in our database using in-house software. The role requires working closely with Product Development and other departments in a fast-paced environment, to create and maintain accurate and consistent supplier service records, products, package webpages, and additional areas of content.

Roles & Responsibilities:

Review content submitted by Product Specialist for consistency and maintaining database standards and policies
Load content including supplier services, dates and costs, products, and package webpages
Enter data with a high level of accuracy and consistency
Provide timely completion of work in order to meet deadlines
Respond in a timely matter to user reported issues
Suggest changes and improvements for database loading & maintenance

Skills/Qualifications/Experience
High school diploma or GED
Travel industry/ data entry experience a plus
Excellent attention to detail
Strong organization skills and ability to multitask
Strong computer skills including Microsoft Outlook, Excel
Basic knowledge of HTML and photo-editing software a plus
Ability to work independently in a fast-paced environment

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