Customer Support Specialist (Contractor)

REMOTE, US /

CUSTOMER EXPERIENCE /

CONTRACTOR

/ REMOTE

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*Please note: This is a temporary contract position*

Training begins May 1st, 2023 through June 2nd, 2023 and will be 30 hours a week.

-Contractors must be available 40 hours a week from June 5th, 2023 through the end of September 2023.

-The hourly rate for this position is $20/hour.

Our Growth Mindset (The Mission): Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best.  Can you remember one? If you’re like us, there are some projects we remember decades later — those times when we were so engaged in what we were doing that we couldn’t help but learn.

Seesaw is a learning platform that brings educators, students, and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.

The Curriculum (Your Role): We want every teacher and school to be successful with Seesaw and are looking for thoughtful, compassionate problem-solvers to join our Support Team. At Seesaw, we believe that incredible customer support is the best marketing tool we have and that every customer who interacts with us should feel excited to use Seesaw in their classroom and empowered with the information or tools they need to do just that.

Subject Matter (Your Responsibilities):

  • Quickly and effectively solve customer issues (through email) from teachers, schools, and parents to ensure that they are successful in using Seesaw
  • Identify and escalate software challenges or bugs to the team
  • Learn the ins and outs of our product to become a Seesaw expert

Prerequisites (The Requirements):

  • Deep empathy and patience for teachers, schools, and parents
  • Thrives in a fast-paced working environment
  • 2+ years of customer support experience, preferably in education or education technology
  • Excellent writing and communication skills
  • A desire to become an expert on our product (previous experience with Seesaw a plus)
  • Ability to investigate and resolve technical issues quickly
  • Highly organized and detail-oriented
  • Zendesk or similar support tool experience is a plus

A little about us:

We are well-funded and have an experienced team. Work with the creators & leads of Google Calendar, Picasa, Maps, Facebook Platform, and Twitter.

We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K12 users.

We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our friends and family.  We encourage everyone to work at a sustainable pace and have an unlimited vacation policy that people actually use.

For full-time employees, we offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, and charitable donation match.  

Don’t let the confidence gap get in the way of applying! We’d love to hear from you.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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REMOTE Call Center/Medical Records Associates

Description
RemX is seeking Call Center/Medical Records reviewers for a fully Remote position. Will need to have worked remotely and have at least 1 year call center experience within the last 3 years.

Company: Change Healthcare
Position Title: P21 Specialist
Pay Rate: $15/hr
Training: 9am-5:30pm EST M-F for 2 weeks
Hours After Training:

Shift 1

Workdays: Monday, Tuesday, Wednesday, Thursday, Friday Off: Saturday & Sunday 8:00am to 4:30pm EST Shift Pay: $15


Shift 2

Workdays: Monday, Tuesday, Friday, Saturday Sunday Off: Wednesday & Thursday 8:00am to 4:30pm EST Shift Pay: $15 first 90 days Shift Pay Increase: If reaching production after 90 days move to $16


Shift 3

Workdays: Monday, Tuesday, Wednesday, Thursday, Sunday Off Days: Friday & Saturday 3:00pm to 11:30pm EST Shift Pay: $15 first 90 days Shift Pay Increase: If reaching production after 90 days move to $17


Shift 4

Workdays: Monday, Tuesday, Friday, Saturday, Sunday Off Days: Wednesday & Thursday 3:00pm to 11:30pm EST Shift Pay: $15 first 90 days Shift Pay Increase: If reaching production after 90 days move to $17 Lunch Break: 1:00pm-1:30pm EST (this is not flexible; break MUST be taken at this time)

Employment Type: Long Term Contract

Job Responsibilities:

Perform quality review over documents
Ensure applications are within compliance of Change Healthcare policies as well as State and Federal regulations
Review applications for accuracy and missing information
Experience in Microsoft Excel is required

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Experienced Medical Scribe – Part Time

About the Role
The Experienced Medical Scribe position is a project-based contractor role with both full-time and part-time project options

Our Mission
At DeepScribe, everything we do is focused on our mission: to bring the joy of care back to medicine. Our goal is to empower physicians with the tools they need to improve both efficiency and efficacy, and to improve patient outcomes by increasing the trust and understanding they have with their physician.

What You’ll Gain
Clinical experience in an environment that is flexible, remote, and adjusts to your schedule. Our Medical Scribes contribute high-quality, comprehensive patient charts and oversee AI produced language in a remote and flexible setting. Work how you want, when you want within agreed-upon parameters.

Why DeepScribe?
100% remote position with flexible scheduling
Comprehensive in-house scribe training provided
Gain exposure to 17+ multiple medical specialties and subspecialties
Opportunities for advancement to Lead Scribe positions
Evaluation for wage increase after 6 months

Your Impact
Gain valuable industry experience in a flexible, remote environment!
As a Medical Scribe you will produce high-quality, detailed medical notes based on established standards within the medical industry.
We seek to develop our Medical Scribes into valued technical experts who can deliver quality work on a consistent basis, and offer in-house training and professional development opportunities.
Scribe competency will be built through interactive training and one-on-one coaching from trainers. Key measures of job performance success are utilization, efficiency and content quality, which will be evaluated on a regular, recurring basis by our QA team.
The virtual scribing environment is stable and promotes steady, methodical work output so that patient charts can be turned back to medical providers on time and error-free.

Education/Experience
Minimum 1 year prior scribing experience with successful completion of a medical scribe training program.
High school diploma required
Pre-health career track preferred
Demonstrated knowledge of medical terminology and human anatomy strongly preferred
GPA > 3.5 preferred

Requirements
Typing speed 40+ WPM
Excellent English language listening, writing, and speaking
Must be able to pass SOAP Test
Available to work up to 40 hours per week (Monday through Friday, NO weekend shifts). Business hours 8a-8p PST/10a-10p CST/ 11a-11p EST
Shifts must be at least 3 hours long
Must have a private space to work to maintain privacy of sensitive patient information
Must have wired or wifi connectivity with download speed minimum of 5.0 Mbps and upload speed minimum of 3.0 Mbps

Who you are
Thrive in an independent work environment
Detail oriented, leave nothing to chance
Achieve goals consistently and efficiently
Hold yourself accountable for work completed
Strong fundamentals in biology or medically-related discipline
Compensation:
Competitive compensation ranging from $12.00 – $16.00 per hour based on location, experience, and time commitment.
Minimum 15-hour per week commitment for part-time employment.
Training bonus: 15-hour equivalent stipend. Must meet deadlines to qualify.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.

At DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated to promoting diversity and equity in the workforce through inclusive hiring practices. Candidates with backgrounds that are underrepresented in the technology industry are encouraged to apply.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire.

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Offsite Invoice Payment Specialist-Data Entry-Part-Time/Remote Training/$13 Hour

Job Details
Description
LOOKING FOR A DATA ENTRY POSITION? THIS MAY BE THE RIGHT ONE FOR YOU.

100% REMOTE – 100% FLEXIBLE after in-person training
Work 20-25 hours per week, when it fits into your life
Must complete the 5+ week paid online training program
STARTING PAY is $13 per hour, with production bonuses
Ideal for stay-at-home parents, caregivers, homeschool parents, etc.
Position operates and maintains a personal computer entering data to pay freight invoices and report information
PRINCIPAL RESPONSIBILITIES AND DUTIES:

Operates a personal computer by:
Entering required customer data by accurately interpreting a variety of source documents and coded information.
Performing required steps dictated by on-line programs and procedures.
Handling exception items per procedures.
Understands the basic utilities industry concepts and terms necessary for proper data entry.
Understands the fundamentals of the billing/payment process.
Has a complete understanding of Cass generic procedures and customer specific requirements.
Logically plans work day by understanding and following all priorities.
Performs duties in accordance with proper time/quality standard routine.
Uses organizational skills to ensure no lost or missing bills.
SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:

Type 9,000 keystrokes per hour with accuracy.
Ability to grasp and retain instructions.
Ability to maintain a high level of concentration.
Self-motivated.
Good analytical, organizational, and time management skills.
Ability to work independently with minimal supervision.
Positive work attitude.
Consistently work scheduled hours.
Willing to work extra hours, learn new accounts, etc.
Flexibility in adjusting schedules and/or account assignments as necessary.
Ability to attend on-site training for 4+ weeks, Monday-Friday, 9:00 a.m.-2:00 p.m.
High school diploma or equivalent required.
Specialized training in keyboarding or prior keyboarding experience.

APPLICATION PROCESS:

Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

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Math Grading Assistant

Job Summary:

Grading Service Assistants grade digital math worksheets completed by Kumon students
This role is virtual
Grading Service hours of operation are 10:00am to 3:00pm Eastern Time, 7 days/week; however, each grader will be asked to work 5 of the 7 days each week
The hourly rate for this role is $13.00 per hour
You must have access to a privately-owned computer, web camera and stable internet access through the duration of your employment to use for business purposes
Job Description:
Grade Kumon students’ math homework and corrections using provided answer keys
Flag student work as necessary following pre-determined criteria
Use judgment in reading students’ handwriting, and recognizing alternate math formats/solutions that are correct
Skills/Requirements:

Basic –
Analytical Skills
Computer/Technical Skills
Time Management
Communication
Intermediate –
Clerical/Administrative
Math proficiency
Advanced-
Attention to detail
Customer Service

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