by twochickswithasidehustle | Feb 14, 2023 | Uncategorized
Maven Clinic
Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company’s #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission Maven Clinic is a recipient of over 20 workplace and innovation awards, including:
- Fast Company Best Workplaces for Innovators (2022)
- Fortune Best Workplaces NY (2020, 2021, 2022)
- Great Place to Work certified (2020, 2021, 2022)
- Inc. Best Workplaces (2022)
- CNBC Disruptor 50 List (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
- Built Best Places to Work (2023)
Maven is looking for a high energy, passionate, detailed-oriented and experienced Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven’s largest strategic clients with a high level of responsibility and visibility across the team. You will support the Client Success Managers and Directors of the Client Success team through a client’s entire lifecycle (implementation, launch and ongoing relationship management) and develop expertise in client management, reporting, and performance goal management as Maven seeks to build its strategic accounts over time.
As a Client Success Associate at Maven, you will:
- Support the Client Success leads on maintaining high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores, enrollment targets, and book of business growth
- Manage monthly and quarterly account reporting, ensuring accuracy of data and working with Client Success leads to develop data-driven strategic insights
- Assist in project managing of contracting for upsells and contract amendments
- Help foster relationships and ensure deeper integration with client’s internal benefits partners and third-party vendors
- Facilitate day-to-day cross-functional coordination of client activities, including but not limited to eligibility verification, meeting coordination, billing inquiries, client marketing requests, and business operation deliverables
- Fully understand Maven platform and lead product overview trainings to various client stakeholders, as needed
- Help identify common strategic team roadblocks and propose solutions for better team efficiency
- Assist addressing client risks internally based on engagement trends and member feedback
- Aggregate top client priorities, deliverables, and timelines for strategic clients
- Track and organize best-in-class client materials and templates produced and share with broader Client Success department
We’re looking for you to bring:
- 1-3 years of experience in client success, account management, sales, project management and/or operations
- Passion for healthcare, telehealth, and/or start ups
- Strong interpersonal, verbal, written, and presentation skills; ability to communicate clearly, persuade, and influence internal and external stakeholders
- Ability to prioritize and manage multiple tasks
Helpful experiences and skills (if you don’t have them, you can learn them with us!):
- Experience using tools including Salesforce, Looker (or other data visualization tools); attention to detail and CRM data entry hygiene
- Project management experience including experience with tools like Asana
- Background in a healthcare-related field
- Background in communications or marketing
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
- Udemy, annual professional development stipend, and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
At Maven, creating a safe and inclusive environment for all is our top priority. If you’ll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
APPLY HERE
by twochickswithasidehustle | Feb 14, 2023 | Uncategorized
Trustmark Benefits
Summary: Under minimal supervision, effectively services newly on-boarded clients and clients with re-enrollments of Trustmark and other Voluntary products by coordinating a seamless transfer from the Sales Implementation team. In this role, you will service National Account cases with Trustmark and large cases with consolidated billing and multiple carriers/vendors. These cases may include newly developed agent/broker relationships and/or complex cases with multiple locations. A focus on accurate billing data, timely remittance of premium and superior client service is paramount to strengthening and maintaining our clients’ loyalty.
Additional focus area will be around servicing client’s (employer, broker, enrollment company, etc.) and inner company’s request for information and issue resolution leading to an assessment of the “health” of the client.
Please note this position is remote and can be performed anywhere within the U.S.
Responsibilities include:
- Coordinates information with Client Payroll Deduction Specialists for a seamless transition from implementation to post-implementation maintenance.
- Maintains a consistent level of contact with Clients throughout the post-implementation process to ensure change reports, list bills and payment reconciliation summary reports are accurate.
- Generates out-bound phone calls to internal and external clients for pro-active service
- Receives in-bound phone calls and handles or transfers to internal departments as necessary
- Participates in payroll deduction issue resolution.
- Responds to email, fax, mail and verbal inquiries from internal and external clients based on research and analysis.
- Researches complex billing inquiries with a focus on timely and optimal resolution.
- Analyzes data and collaborates with others to obtain necessary information for completing requests from internal and external customers (bills, check requests, change reports, reconciliation summaries, etc.)
- Problem solves discrepancies in information form carriers, TPA’s, employers or other data sources to ensure timely payment and policyholder payment.
- Schedules on-line tours and demonstrates the on-line inquiry system to external clients.
- Acts as a subject matter expert for processing.
- Presents billing overviews for various audiences, including VIP’s or internal staff.
- Follows up on initial premium for new or re-enrolled cases ensuring appropriate steps are taken to enable employee deductions.
- Participates in process improvement or other event(s) as a project resource.
- Assists with client suspense account reconciliation.
- Processes change requests from external customers.
- Other duties as assigned.
Qualifications:
- High school diploma or GED, and 2 – 4 years Customer Service experience or Associate Degree
- Excellent phone skills required.
- Strong Collaboration skills required.
- Experience in leading and providing direction to new or lower-level employees.
- Keyboarding & data entry skills
- Excellent Business Communication Skills (verbal and written)
- Proficient Use of Word, Excel, Outlook and PowerPoint required.
- Detail Oriented with multi-tasking abilities.
Preferred but not required experience:
- Worksite Insurance experience
- Payroll deduction experience
- Associate or Bachelor’s Degree
- Experience in researching difficult customer issues
- Experience in collaborating with other Third Party Administrators (TPAs), Carriers, Vendors
- Negotiation skills
Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
APPLY HERE
by twochickswithasidehustle | Feb 14, 2023 | Uncategorized
Job Title
Dealer Chat – Sales Coordinator REMOTE
Job ID
27693676
Location
Plymouth, MI 48170
Other Location
Description
Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.
The position responsibilities include a broad scope of tasks including communicating via phone and email with dealers, maintaining program files, reviewing program data, working with vendors to troubleshoot and correct any technical issues. The position requires strong attention to detail, good organization, critical thinking skills and the ability to handle all responsibilities in an efficient manner.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
Daily:
• Monitor and respond to emails through program email boxes
• Answer Dealer questions via phone
• Complete daily email reporting
• Complete dealer onboarding and template review
• Send dealer welcome emails
• Dealer program updates/ personalization
• Maintain program master files
Weekly
• Monitor Dealer Reporting- Identify trends/issues
• Proactively reach out to dealers to discuss any data outliers
• Process Enrollments/Cancellations (Email, DMN, Canada)
• Provision Canadian dealers in CAO portal
• Weekly Dealer Chat Reporting
• Weekly Sales Email Lead Reporting
• Weekly DMN Lead Response Reporting
REQUIRED
• Bachelor’s degree in relevant field (marketing, communications or journalism degrees preferred)
• Minimum 1 year of customer service or sales experience
• Computer proficiency, including Microsoft office
• Strong reading comprehension and written communication skills
• Able to participate in any required training/industry-specific certifications to maintain the required knowledge and stay current with trends
LI-ST1
APPLY HERE
by twochickswithasidehustle | Feb 14, 2023 | Uncategorized
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
This exciting gaming project can be a good fit for you!
Do you enjoy multiplayer online role-playing games?
Do you have game ticket support experience?
Do you enjoy information searching and have great attention to detail?
Do you love chatting with fellow gamers?
Mods on this project will help players with any issues that they encounter concerning gameplay and tech support issues. This will be done via tickets and the client’s specific tools.
Project Hours (All Times Pacific):
24/7
Hourly Rate:
To be discussed in the interview phase
Language:
English
Commitment:
10 hours per week
90 days (as needed)
What We Are Looking For:
Strong critical reading and thinking skills
Attention to detail
Logical deduction skills
Creativity
Patience
Communication skills
Adaptability for a quick-paced environment
Ability to research
Comfortable asking questions
Gaming experience
Good understanding of basic technical support
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
PRO TIP: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
APPLY HERE
by twochickswithasidehustle | Feb 14, 2023 | Uncategorized
As a Content Moderator you will be moderating user generated content from AI chat bot queries. Rating the value of responses received, and reviewing for inappropriate responses or content.
You will receive transcripts of completed queries, checking for proper spelling/grammar/punctuation, and reviewing for inappropriate content.
What you will do
Moderating Text, Images, and Video queries and responses from an AI Chat Bot.
Follow posted policies, processes, and guidelines in regards to content.
This position will involve reviewing user posted content, which may include content of an egregious or offensive nature, flagging, and removing that content as necessary. You will come into contact with egregious content as part of this job, and a strong sense of maturity and resilience is a must.
Experience and Qualifications:
Ability to remain neutral on content as defined by company policies and procedures, while keeping personal opinions outside of the decision-making process.
Recognize trends and patterns, raising issues in a timely manner
STRONG written communication skills
Strong verbal communication skills
Strong knowledge of internet culture, familiarity with common acronyms etc.
Ability to adapt quickly, with a strong technical sense to pick up new trends, tools, and processes easily.
To qualify
⦁ You must have a high school diploma or equivalent.
⦁ Prior Content Moderation or Public Forum Moderation of some type is required (6 months – 1 year)
⦁ Be willing to work under an immediate supervisor. Accept and learn from feedback – we are all in this together and growth is guaranteed!
⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
⦁ Be able to complete and pass a background check
TECHNICAL REQUIREMENTS
⦁ Activus Connect will provide a computer for you to use.
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY – (no Wi-Fi or satellite-based service) No VPN’s are permitted while working.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is required for the computer we provide.
The Details
⦁ The pay rate is $15.00 per hour, this is a W2 position.
⦁ This is a Full-Time position, part time hours are not available
⦁ Training is paid
⦁ Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
⦁ This is a fully remote position, 100% work from home
APPLY HERE
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