Collections Representative III

Harley-Davidson

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent – wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.

Job Summary

Under minimal supervision the Collections Representative III is responsible for collection of delinquent accounts by phone or correspondence and handles the most complex customer cases that may require Collection Representative III to deviate from standard routines and procedures. The Collections Representative III is expected to be a leader either through individual contribution, mentorship with other associates or both.

Job Responsibilities

  • Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
  • Assigns accounts to agencies for repossession, skip tracing, or in-person collection activity when approved by appropriate authority level.
  • Based on authority levels, possesses the ability to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers if applicable.
  • Carries the responsibility for resolving the most complex/difficult collection situations and responding to supervisor line calls.
  • Serves as a mentor to other associates through development and supervisor capabilities and/or serves as a subject matter expert as an individual contributor.
  • Must maintain knowledge of specialty collection queue strategy and uses effective time management to ensure customer service experience is satisfactory and meets expectations.
  • Collaborates with Senior Consumer Collections Analysts and Collections Managers to make recommendations to enhance the Consumer Collections process to support Continuous Improvement.
  • Ensure that all steps necessary are taken to protect the interest of HDFS by understanding and adhering to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
  • Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone’s responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Education Requirements

Degree Not Required

Education Specifications

N/A

Experience Requirements

Required

  • Typically requires a minimum of 5 years of related experience.
  • High School diploma.
  • Adherence to high ethical standards of truthfulness, honesty and fairness.
  • Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally.
  • Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy.
  • Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates.
  • Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change.
  • Self-motivated, professional with strong organizational and problem-solving skills.
  • Ability to work in a fast paced, time-sensitive environment.

Preferred

  • Consumer Automotive Collection experience.
  • College degree.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.

APPLY HERE

Data Entry Associate

ExamWorks

Overview

Preference will be given to those who have experience with medical bills, ICD’s and CPT’s.

Joining ExamWorks as a Data Entry Associate may be the best decision you ever make.

We are seeking a medical billing-savvy professional who is keen to pick up on important details and looking to thrive in a fast-paced, growing environment.

This position is 100% remote. Candidate must be available to work 8:00am-5:00pm PST; Monday through Friday. Office equipment (office phone, screen, keyboard, mouse and virtual desktop) will be provided.

If you’re ready for a change, let’s hear from you!

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Gathers, organizes and prepares source documents for data entry into the appropriate system database.
  • Reviews data for discrepancies, missing pages or information and resolves discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters both alphabetic and numeric data from source documents into the proper system database.
  • Reviews data entered against the original source documents for accuracy and corrects any data entry errors or duplications.
  • Follows data program security practices and procedures at all times.
  • Routinely secures information by completing database backup daily.
  • Performs other varies clerical duties such as sorting, filing, emailing and proofreading as required.
  • Maintains confidentiality of all personal and financial information at all times and in accordance with HIPPA regulations.
  • Perform other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

  • High school diploma or equivalent required. A minimum of 6 months related experience; or equivalent combination of training and experience. Experience in a medical office preferred.

QUALIFICATIONS

  • Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
  • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
  • Must have a full understanding of HIPAA regulations and compliance.
  • Must be a qualified typist with a minimum of 40 W.P.M.
  • Ability to follow instructions and respond to managements’ directions accurately.
  • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
  • Must be able to work independently, prioritize work activities and use time efficiently.
  • Must be able to maintain confidentiality.
  • Must be able to demonstrate and promote a positive team -oriented environment.
  • Must be able to stay focused and concentrate under normal or heavy distractions.
  • Must be able to work well under pressure and or stressful conditions.
  • Must possess the ability to manage change, delays, or unexpected events appropriately.
  • Demonstrates reliability and abides by the company attendance policy.
  • Must maintain a professional and clean appearance at all times consistent with company standards.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services.

Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers’ compensation insurance coverages.

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k

APPLY HERE

Billing Associate

Callen-Lorde Community Health Center

Job Details

Level: Experienced

Remote Type: Fully Remote

Position Type: Full Time

Education Level: High School

Salary Range: $24.50 – $24.50 Hourly

Travel Percentage: None

Job Shift: Day

Job Category:Admin – Clerical

Description

Callen-Lorde is seeking a friendly and organized individual with billing experience in medical settings to join our staff as a Billing Associate (BA). The BA is responsible for maintaining an efficient flow and accurate accounting of patients through the various medical, behavioral health and oral health services within Callen-Lorde. The BA must be courteous, patient, and professional at all times. Daily responsibilities will include patient accounts management, insurance verification, claims submission, re-billing/corrections, transaction adjustments, payment entry and reconciliation.

Work Schedule/Salary/Benefits

Callen-Lordes main site in Chelsea is open Monday through Saturday. This is a full-time position with normal business hours (Monday-Friday, 8:00-5:00pm). Occasional evenings may be required. Salary will be based on experience and accompanied by an excellent benefits package including an exceptional no cost medical plan option for you and your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Accounts, Tuition Assistance, TransitChek, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

  • High school diploma or equivalent required, additional education preferred.
  • 6+ months’ experience in a medical services environment, specifically with Medicaid billing preferred.
  • 6+ months’ experience of performing extensive data entry preferred
  • Knowledge of Federal & NY State patient privacy regulations/laws.
  • Proficiency in Microsoft applications (i.e. Outlook, Word, Excel and PowerPoint)

Personal Characteristics, Skills, and Abilities

  • Ability to remain calm, focused, and helpful under stress.
  • Ability to handle multiple, simultaneous tasks.
  • Strong work ethic and excellent attention to detail.
  • Strong interpersonal skills and relationship-building skills
  • Ability to work effectively with diverse populations, including lesbian, gay, bisexual, and transgender communities.
  • Commitment to the mission of Callen-Lorde.

APPLY HERE

Deal Entry Specialist

Warner Music Group

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

  • Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
  • Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
  • Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
  • Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

Warner Music Group’s Global Data Operations (GDO) oversees the collection, processing, visualization and strategy for data throughout the company. GDO’s scope includes product metadata, digital and physical revenue recognition, consumer, legal and rights data, as well as other key information sources that are critical to the effective operation of the organization.

Establishing proper governance, procedures, and systems to handle the exponentially increasing volumes and sources of this data are the most significant technical and operational challenges faced by the music industry in the coming decade.

By bringing together a diverse team of individuals with decades of experience in various aspects of the technology and media industries, GDO is uniquely positioned to address these challenges and empower WMG with the business knowledge it needs to support a highly strategic enterprise model.

Your role:

The Deal Entry Specialist will play a critical role in ensuring the accuracy of our data for our labels’ recording, merchandise, distribution and licensing agreements upon which all of our departments rely. You’ll work directly with Business Affairs and the GDO to clarify key terms and help answer questions from all levels around the company.

Here you’ll get to:

  • Key all pertinent the data in the new rights administration database which will flow into several downstream systems.
  • Interface directly with the attorneys to obtain clarification of contract language and business practices.
  • Submit deals to Business and Legal Affairs for review which includes making any necessary changes and resubmitting for approval.
  • You will bring a sense of urgency and excitement to the role.

About you:

  • 1-3 years’ experience in legal and/or contract administration
  • Rights management or recording agreement experience.
  • Music industry experience.
  • Firsthand experience interpreting and summarizing various types of entertainment contracts including recording, license agreements, fan club, merchandise and 360 deals.
  • Demonstrate multitasking abilities without getting easily ruffled when priorities shift.
  • Strong interpersonal skills and entertainment industry knowledge.

We’d love it if you also had:

  • A passion for the intersection of music, business law, and technology.
  • Familiar with the recorded music and music publishing industries as well as related legal issues.

Job Posting Range

  • $25.00 to $35.00 Hourly

Job Posting Ranges are included for all New York and California job postings and 100% remote roles where talent can be located in NYC and CA. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

APPLY HERE

Enrollment Specialist

Sparks Group

Job Description:

Our client, a leading provider of cloud-based solutions to address financial process automation, is seeking an Enrollment Specialist supporting Accounts Receivable services. If you are seeking a remote opportunity, have experience in customer service and are seeking a great opportunity to grow within an organization, please apply today! Experience in Accounts Payable/Accounts Receivable and fluency in French are a big plus for this role, so please make sure to highlight them on your resume!

This position is available for remote work from the following states: DC, MD, VA, NC, FL, MA, OH, TN, OK, TX, MO

Duties and Responsibilities:

· Manage the enrollment process for potential new buyers and sellers
· Review contracts and enrollment forms for accuracy
· Enter buyer and seller enrollment information via a user interface or portal
· Conclude the enrollment process by ensuring system entry accurately represents the application information
· Provide formal and informal program training to end users
· Update the accounting team on new setup details
· Resolve setup issues in a timely manner
· Track all enrollment activity on a daily basis
· Provide input on better ways to handle enrollment process wherever necessary
· Track purchase volume for new customers (buyers) and dealers (sellers):

  • Contact customers if there are no purchases within 30 days
  • Contact customers after initial discrepancy and/or invoice
  • Reach out to inquire about their initial experiences and gather feedback at specific points during the first 12 months
  • Continue to be the primary contact for new customers and dealers for all issues or change requests for 12 months after enrollment
  • Review reporting on all customer activity to identify slowing purchase trends and work with CSM on customer retention efforts

Report enrollment and customer volume details to Customer Success Managers and participate in planning meetings to determine next steps
Participate in staff meetings and training

Required Qualifications:

· Associates degree or the equivalent combination of training, education and experience

· 2+ years of administrative/clerical and customer service experience

· Data entry experience and ability to type 80 WPM

· Proficient PC skills including an intermediate to advance level in Excel, Word, and Outlook

· Ability to effectively communicate with all organizational levels, both orally and in writing

  • Solid team player with a positive attitude and a record of consistently meeting commitments and assigned tasks with attention to detail
  • Strong collaboration skills and the ability to work effectively with cross functional teams and subject matter experts to take ideas from concept through implementation

· Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems to maximize performance, creativity, problem solving and achieve results.

· Resourceful, diplomatic and professional; deliver outstanding customer service while managing relationships; a can-do attitude and work style that supports teamwork, collaboration and positive relationships. Knowledge of purchasing and invoicing concepts and processes.

Desired Qualifications

· DocuSign or similar electronic digital transaction and signature technology knowledge

· Bi-Lingual – English and French

Qualified candidates should apply below AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.

APPLY HERE