by twochickswithasidehustle | Mar 4, 2023 | Uncategorized
EMOTE /CUSTOMER SUCCESS – TRAINING & IMPLEMENTATION /FULL TIME/ REMOTE
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
*Please note, this position can be based in Irvine, CA, Austin, TX, or remote
The Data Import Specialist is responsible for working directly with customers and supporting the Implementation Managers and Customer Success Managers to extract and import client historical data from legacy systems. This position requires that you are a wiz at working in Excel and love data.
How you’ll add value:
Manage client data files.
Configure, import, and crosswalk historical client data.
Partner with Implementation and Customer Success Managers to ensure a smooth and complete project.
Contribute to ongoing process documentation.
Create macros and process improvements to drive efficiency.
Other duties as assigned.
What you’ll need to be successful in this role:
Advanced Excel knowledge including the ability to sequence and restructure large spreadsheets.
Proficient in Microsoft Office Suite
Experience gathering, interpreting, and formatting complex data.
Understanding of the standard operations, functions, and metrics of Customer Success, including managing multiple projects at a time
DESIRED QUALIFICATIONS
General restaurant experience preferred.
Payroll and/or accounting experience
Experience working with payroll platforms.
A love of all things data
R365 Team Member Benefits & Perks
Competitive compensation package
Hourly Role: Range $26.45-$31/hour
Ability to work remote or hybrid
Comprehensive medical benefits
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
Philanthropy events
Why join our amazing team?
We’re a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we’ve created is causal, collaborative, and cultivates communication
BI-Remote
APPLY HERE
by twochickswithasidehustle | Mar 4, 2023 | Uncategorized
Description
Sinch Email is looking for a Billing Support Specialist to join our Billing team! This role will work primarily with customers handling incoming ticket requests and billing questions. This person will need to have strong written communication skills to clearly answer and service customers via email.
Responsibilities
Review invoices for accuracy and respond to customer questions regarding billing or payments, resolving any discrepancies
Process customer payments and/or refunds in accordance with the Company’s Policies
Works independently to self-serve (assign to self) from our billing queues daily without monitoring or reminding, taking request through to completion
Provide thorough and timely support to Sales, Customer Care and Collections on customer account and billing inquiries or collections issues
Communicate effectively with a high degree of professionalism with both internal and external customers
Keep updated records of customer accounts
Work with Revenue Managers and Billing Team on special projects
Requirements
Excellent data entry and computer skills, with the ability to spend the majority of the day at the computer processing accurately complex repetitive tasks
High degree of attention to detail and trustworthiness
High level of organization with the ability to multitask
Adherence to laws and standard processes in regards to dealing with customers and data
Comfortable dealing with numbers and the processing of financial information
High school diploma/GED
May be requested to work additional hours, especially at the end of month/quarter/year and during other critical peak times.
Must be able to interact with teams across multiple time zones
Flexibility to conduct business remotely, as well as periodically attending in-person business functions when required
Preferred
Previous billing, customer service or collection experience a plus
Experience with various software tools such as Salesforce, Zendesk and Google Suite
Benefits
STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.
(Colorado Only) Minimum salary of $38,300 + benefits.
APPLY HERE
by twochickswithasidehustle | Mar 3, 2023 | Uncategorized
Social Factor is always looking for great moderation talent. We’d love to hear from you if you have interest in working with us on a project or part-time basis. Our client needs are constantly changing and growing so we’d love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you!
If you are a US based, Social Media Community Moderator or are interested in learning moderation, we’d love to hear from you. We are looking for project based or part-time work moderators working in English and other languages such as German, French, Spanish, Portuguese, Korean and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world’s most well-known brands as work becomes available.
All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time.
Those who complete and excel during the training period will be added to our roster of trained moderators and will have the opportunity to be matched to future work.
Community Moderator Requirements:
Native-level understanding of language
Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
Exceptional organizational and multitasking abilities
Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (skills test will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: FB, Twitter, Instagram, etc.
Ability to analyze social media metrics
Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus
Minimum of Windows 10 and macOS 12.X
Internet speed requirement of a minimum of 50 mbps
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor’s growth, we have opportunities working with Fortune 100 and Fortune 500 companies.
APPLY HERE
by twochickswithasidehustle | Mar 3, 2023 | Uncategorized
Remote
Key Responsibilities
Process purchase orders
Main customer contact for purchase orders
Main contact with Order Entry team about purchase orders
Train to help in any other order support areas as needed
Minimum Requirements
Able to type 55+ words per minute
Must be able to read and write fluently in English
High school diploma or GED equivalent
Work is currently remote, but may move back to the office when executive team chooses. Remote work will require the following:
Equipment
Employees must provide at their own cost: computer, monitor(s), 2 computer screens, mouse, headset, and internet connection, which meet the minimum requirements specified by the company’s IT department:
Internet plan that has 5Mbps up / 1Mbps down.
Stable personal network at home.
Windows 10 or Mac OS 10.15
Active anti‐virus software
4 GB of RAM
Snugzusa LLC is an equal opportunity employer and is a supporter of diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
APPLY HERE
by twochickswithasidehustle | Mar 3, 2023 | Uncategorized
Grammarly is excited to offer a remote-first hybrid working model. Team members can work primarily remotely in the United States, Canada, Ukraine, Germany, Poland, or Portugal. Conditions permitting, teams will meet in person a few weeks every quarter at one of Grammarly’s hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków.
We believe this balanced, flexible approach gives our team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust, unlocks creativity, and further fuels innovation.
Please note our Kyiv hub is currently closed, and we hope the time comes soon when our team can meet again there. We continue to provide support to our Ukraine team members displaced within and outside of Ukraine.
Grammarly team members in this role must be based in Ukraine, Poland or Portugal.
The opportunity
Every day, tens of millions of people and 50,000 professional teams rely on Grammarly’s AI-enabled communication assistance to help them communicate confidently and achieve their goals. Our team members have the autonomy to take on exciting challenges in pursuit of our mission to improve lives by improving communication. Together, we’re building on more than a decade of steady growth and profitability. We’re defining the communication assistance category for individuals, enterprises, and developers with tailored service offerings: Grammarly Premium, Grammarly Business, Grammarly for Education, and Grammarly for Developers. All of this begins with our team collaborating in an inclusive, values-driven, and learning-oriented environment.
To achieve our ambitious goals, we’re looking for a Chat Sales Representative to join our Sales team. The Chat Sales Representative will be the first point of contact for prospects visiting the Grammarly Business website. This role will participate in new, innovative online sales practices to provide learnings for Grammarly Business and to optimize our B2B strategy.
Your impact
As a Chat Sales Representative, you will work alongside a team of chat agents to drive self-serve revenue through the website and build a fun, high-energy environment in the Sales team and across the organization.
By month one, you’ll learn our tech stack and have an in-depth understanding of Grammarly’s product, features, and narratives.
By month three, you’ll take chats independently and answer leads’ pre-sale questions when they visit the Grammarly Business website.
By month nine, you’ll engage with 500 conversations/month and create 85+ chat-qualified leads/month. In addition, you’ll give meaningful feedback on our products, systems, and processes.
By one year, you will independently run tests within chat and give meaningful feedback on the product. In addition, you’ll be the go-to person for the chat team when the manager is out of the office.
Beyond year one, you will consistently exceed your quota and have the potential for leadership as the Chat team continues to grow.
We’re looking for someone who
Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based. Please note that our Kyiv hub is currently closed, and we hope the time comes soon when our team can meet again there. In the meantime, we will not require anyone living in Ukraine to travel for in-person time until it’s safe.
Has previous chat experience and understands the importance of providing correct answers to prospects’ questions promptly.
Has excellent written and spoken English.
Is responsible and understands that they are prospects’ first interaction with Grammarly.
Is innovative thinks outside the box and can be creative with new ideas to improve chat’s reach and effectiveness.
Is analytical and can quickly identify patterns and trends.
Is emotionally intelligent, with the ability to gauge and manage their own emotions and those of others.
Has experience working in a fast-paced environment that is constantly evolving.
Is a quick learner and can adapt to always-changing processes and systems.
Support for you, professionally and personally
Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more. Note that benefits may differ by location.
We encourage you to apply
At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.
For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.
Please note that Grammarly’s COVID-19 vaccination policy requires that all team members in North America be vaccinated against COVID-19 to meet in person for Grammarly business or to work from a North America hub location. It is expected that this will be a requirement for this role. Qualified candidates in North America who cannot be vaccinated for medical reasons or because of a sincerely held religious belief may request a reasonable accommodation to this policy. For Europe, this policy requires team members to be vaccinated or produce a daily negative COVID-19 test administered on-site to work from the hub or attend in-person meetings.
APPLY HERE
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