by twochickswithasidehustle | Mar 4, 2023 | Uncategorized
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company.
Summary of Role
Our Claims Associates are responsible for handling assigned cases in a timely manner to identify opportunities to resolve the issue by working with plan documents, carriers, providers, and members; research billing issues to determine the possible cause of the error and assist with claims resubmission when needed to correct the issues; assist members with setting up payment arrangements which may include reaching out to healthcare providers to determine payment options and discussing options with supervisor; exercise exceptional customer services skills in an effort to optimize each contact with the member; play an important role in assisting members in understanding their healthcare claims status and resolve adjudication issues with health plans and third party administrators. It is an integral role to help our members get the most of their healthcare benefits.
If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the benefits administration industry this is the job for you. We have training classes starting soon to help you build the successful career that you want – apply today!
Your Success (training and equipment information)
As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you (benefits)
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay Rate
Hourly rate starting at $19.00.
Hours/Shift
This position is full-time (40 hours/week) Monday – Friday. It may be necessary, given the business need, to work occasional overtime.
Job Summary
Handle assigned cases in a timely manner to identify opportunities to resolve the issue by working with plan documents, carriers, providers, and members
Research plan information and identify where there may be conflicting information which may include escalating to supervisor or other levels of management for clarification and assistance
Research billing issues to determine the possible cause of the error and assist with claims resubmission when needed to correct the issue
Assist members with setting up payment arrangements which may include reaching out to healthcare providers to determine payment options and discussing options with supervisor
Utilize a variety of resources to research and resolve billing issues (e.g., plan documents, summary plan documents, benefits summaries, open enrollment material interpretation of benefits, understanding of medical, dental vision and behavioral health coverage, etc.)
Remain current on knowledge of Flexible Spending Accounts (FSA), Health Reimbursement Accounts (HRA), Health Spending Accounts (HSA), and benefits Summary Plan Descriptions (SPD) to resolve billing issues
Exercise exceptional customer service skills in an effort to optimize each contact with the member
Ensure that claims are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
Know and support approved departmental and corporate policies and procedures relating to claims issues
Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Cooperate with team members to meet goals or complete tasks
Provide quality customer service that exceeds customer expectations and improves level of service being provided
Treat all internal/external customers, team members and department contacts with dignity/respect
Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
Related Duties as Assigned
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
Please contact your local Employee Relations representative to request a review of any such accommodations
Minimum Requirements
Education
High School Degree or GED required
Associate degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field is preferred.
Experience
Minimum of one year customer service, healthcare, or claims experience required.
Basic Knowledge of MS Word and Excel required
Knowledge of the following is preferred:
Group Benefits (Fully Insured vs. Self-Insured)
Affordable Care Act (ACA) (Marketplace Navigation and Exchange plan review and comparison)
APPLY HERE
by twochickswithasidehustle | Mar 4, 2023 | Uncategorized
EMOTE /CUSTOMER SUCCESS – TRAINING & IMPLEMENTATION /FULL TIME/ REMOTE
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
*Please note, this position can be based in Irvine, CA, Austin, TX, or remote
The Data Import Specialist is responsible for working directly with customers and supporting the Implementation Managers and Customer Success Managers to extract and import client historical data from legacy systems. This position requires that you are a wiz at working in Excel and love data.
How you’ll add value:
Manage client data files.
Configure, import, and crosswalk historical client data.
Partner with Implementation and Customer Success Managers to ensure a smooth and complete project.
Contribute to ongoing process documentation.
Create macros and process improvements to drive efficiency.
Other duties as assigned.
What you’ll need to be successful in this role:
Advanced Excel knowledge including the ability to sequence and restructure large spreadsheets.
Proficient in Microsoft Office Suite
Experience gathering, interpreting, and formatting complex data.
Understanding of the standard operations, functions, and metrics of Customer Success, including managing multiple projects at a time
DESIRED QUALIFICATIONS
General restaurant experience preferred.
Payroll and/or accounting experience
Experience working with payroll platforms.
A love of all things data
R365 Team Member Benefits & Perks
Competitive compensation package
Hourly Role: Range $26.45-$31/hour
Ability to work remote or hybrid
Comprehensive medical benefits
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
Philanthropy events
Why join our amazing team?
We’re a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we’ve created is causal, collaborative, and cultivates communication
BI-Remote
APPLY HERE
by twochickswithasidehustle | Mar 4, 2023 | Uncategorized
Description
Sinch Email is looking for a Billing Support Specialist to join our Billing team! This role will work primarily with customers handling incoming ticket requests and billing questions. This person will need to have strong written communication skills to clearly answer and service customers via email.
Responsibilities
Review invoices for accuracy and respond to customer questions regarding billing or payments, resolving any discrepancies
Process customer payments and/or refunds in accordance with the Company’s Policies
Works independently to self-serve (assign to self) from our billing queues daily without monitoring or reminding, taking request through to completion
Provide thorough and timely support to Sales, Customer Care and Collections on customer account and billing inquiries or collections issues
Communicate effectively with a high degree of professionalism with both internal and external customers
Keep updated records of customer accounts
Work with Revenue Managers and Billing Team on special projects
Requirements
Excellent data entry and computer skills, with the ability to spend the majority of the day at the computer processing accurately complex repetitive tasks
High degree of attention to detail and trustworthiness
High level of organization with the ability to multitask
Adherence to laws and standard processes in regards to dealing with customers and data
Comfortable dealing with numbers and the processing of financial information
High school diploma/GED
May be requested to work additional hours, especially at the end of month/quarter/year and during other critical peak times.
Must be able to interact with teams across multiple time zones
Flexibility to conduct business remotely, as well as periodically attending in-person business functions when required
Preferred
Previous billing, customer service or collection experience a plus
Experience with various software tools such as Salesforce, Zendesk and Google Suite
Benefits
STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.
(Colorado Only) Minimum salary of $38,300 + benefits.
APPLY HERE
by twochickswithasidehustle | Mar 3, 2023 | Uncategorized
Social Factor is always looking for great moderation talent. We’d love to hear from you if you have interest in working with us on a project or part-time basis. Our client needs are constantly changing and growing so we’d love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you!
If you are a US based, Social Media Community Moderator or are interested in learning moderation, we’d love to hear from you. We are looking for project based or part-time work moderators working in English and other languages such as German, French, Spanish, Portuguese, Korean and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world’s most well-known brands as work becomes available.
All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time.
Those who complete and excel during the training period will be added to our roster of trained moderators and will have the opportunity to be matched to future work.
Community Moderator Requirements:
Native-level understanding of language
Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
Exceptional organizational and multitasking abilities
Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (skills test will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: FB, Twitter, Instagram, etc.
Ability to analyze social media metrics
Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus
Minimum of Windows 10 and macOS 12.X
Internet speed requirement of a minimum of 50 mbps
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor’s growth, we have opportunities working with Fortune 100 and Fortune 500 companies.
APPLY HERE
by twochickswithasidehustle | Mar 3, 2023 | Uncategorized
Remote
Key Responsibilities
Process purchase orders
Main customer contact for purchase orders
Main contact with Order Entry team about purchase orders
Train to help in any other order support areas as needed
Minimum Requirements
Able to type 55+ words per minute
Must be able to read and write fluently in English
High school diploma or GED equivalent
Work is currently remote, but may move back to the office when executive team chooses. Remote work will require the following:
Equipment
Employees must provide at their own cost: computer, monitor(s), 2 computer screens, mouse, headset, and internet connection, which meet the minimum requirements specified by the company’s IT department:
Internet plan that has 5Mbps up / 1Mbps down.
Stable personal network at home.
Windows 10 or Mac OS 10.15
Active anti‐virus software
4 GB of RAM
Snugzusa LLC is an equal opportunity employer and is a supporter of diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
APPLY HERE
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