by twochickswithasidehustle | Mar 25, 2023 | Uncategorized
Job Summary: Create exceptional customer experiences. Create relationships with customers. Join a high-performing team. The Customer Service Advocate is an integral member of the Cigna Group Service Operations (CSO) muliti-disciplinary care team supporting complex customer inquiries in the Chat space. This role provides professional, courteous and friendly assistance to our customers and collaborates with internal business partners around the organization to resolve issues.
About The Cigna Group: Let us tell you a little more. We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton, and share in changing the way people think about healthcare.
What You’ll Do
Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them the first time, every time.
Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you’re successful here (and enjoy your job too!)
Interviews for this role will take place between April 10th-April 21st.
Training begins 05/15/2023 and will last approximately 13 weeks. Training is Mon-Fri from 10:00a-6:30p EST.
Work schedules post training will be determined by the hiring manager during training.
NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor.
What You Need to Do the Job:
High School Diploma or equivalent required, Associates or Bachelor’s degree preferred.
1+ years of customer service experience analyzing and solving customer problems required.
Intermediate proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) required; high level capacity to multitask independently on a computer.
Excellent written and oral communication skills. Ability to convey information to customers in a warm, clear, concise manner.
Exceptional organizational and time-management skills.
Demonstrate positive customer service behaviors.
Medical Terminology knowledge preferred.
Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment.
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to enter a Cigna facility.
APPLY HERE
by twochickswithasidehustle | Mar 24, 2023 | Uncategorized
Description
Position at Everyday Health – Pregnancy & Parenting
Everyday Health Group’s Pregnancy & Parenting division operates What to Expect and BabyCenter, the world’s most-recognized pregnancy and parenting brands. We reach millions of families worldwide every month through our global websites, mobile apps, online communities, email, and social platforms, guiding parents through every step of the parenting journey – from preconception and pregnancy to the baby years and beyond.
The Opportunity
What to Expect and BabyCenter seek an enterprising Social Media Assistant to create, schedule, and post content on various social media platforms (Instagram, Pinterest, TikTok, etc.). The Social Media Assistant will also collect and record data from our platforms and play a role in delivering actionable insights to the rest of the social team. This is a remote, entry-level position that reports to the Director of Social Content.
Key Responsibilities
Collaborate with social team to brainstorm content ideas that drive engagement and audience growth
Manage scheduling and posting of social content to multiple platforms using Emplifi and SocialPilot
Foster a sense of community by curating other creators’ content for resharing
Collect and organize the data that helps us analyze performance; partner with internal teams to implement learnings back into social content and creative strategies
Research and test emerging social networks or underserved tactics on established platforms
Monitor and surface social media and influencer trends internally
Partner internally to help streamline social creative across company’s International markets
Job Qualifications
Proven success managing multiple projects at once, working quickly and meeting deadlines
Undergraduate degree
Hands-on experience creating and managing social media content on networks including Facebook, Instagram, TikTok, Pinterest, Twitter and YouTube (through internships, as part of student organizations, or on personal accounts)
Working understanding of social media reporting and measurement.
Excellent social media writing and communication skills
Graphic design and video production skills a plus
APPLY HERE
by twochickswithasidehustle | Mar 24, 2023 | Uncategorized
The Lead Community Moderator will be solely focused on ensuring the success of the daily Social Care that has been scoped. They will ensure best-in-class service and maintain a watchful eye on all flags and escalations from the Community Moderator (CM) level. They are experts in the Sprinklr/workflow of the client and are able to flex upward to provide managerial coverage to CM’s on off-hours/weekends, and can also be flexed downward to the CM level to cover shift needs.
Responsibilities:
Consistent, daily support for CM’s on shift.
The first line of defense for missed shifts/chat greeting “clock-ins”
Gatekeepers of potential client escalations to SCM/Team Lead
Owners of daily client/Sprinklr workflow
Manage CM’s on-off hours/weekends where no SCM/Team Lead is present.
Give quarterly feedback to SCM/Lead on CM progress and effectiveness.
Lead hands-on CM Training.
Owns approval of CM moderation if Approval Path is active
In general, has fulfilled Lattice Grow track requirements for the role
Collaborate with Team Lead on determining tone and workflows.
Provide guidance to moderators on tone, and language.
Escalation point for CMs to assign problematic/questionable response opportunities.
Provide real-time updates to the Team Lead about the health of the account.
Aid Team Leads in creating and updating training and or moderation materials.
Responsible for welcoming and helping new Community Moderators plug in to the team.
Ensure that the team works and prioritizes the appropriate channels in line with client expectations.
Shares qualitative insights about moderation team members with the Team Leads
Qualifications:
Part-time availability (weekend & weekdays)
Team leader with a positive and energetic attitude
Has shown an advanced understanding of Sprinklr workflows
Bachelor’s degree preferred
Success in facilitating collaboration of a remote team to accomplish daily goals and deliverables.
2-3 years of enterprise-level moderator experience.
Experienced user of Khoros and/or Sprinklr a plus
High comfort level collaborating virtually with team and colleagues.
Social Factor Culture
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, to reach, and to respond. Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency. Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer. If this describes you, we’d love to hear from you!
APPLY HERE
by twochickswithasidehustle | Mar 24, 2023 | Uncategorized
About the Team
DoorDash is scaling at an unprecedented rate, and we are hiring an Executive Assistant to partner with leaders of our organization. You’ll be an essential part of the team, responsible for keeping our executives efficient and allowing them to make a difference while building and scaling new ways to delight our customers using the DoorDash platform. We aim to be one step ahead. We value going into each day making the impossible possible.
About the Role
You will support our People Team leaders and their teams. You will be their “go-to” person for calendar management, team-building activities, and project management. You will report to the Executive Business Partner on our Administrative Team.
You’re excited about this opportunity because you will…
Help keep our teams organized and efficient by proactively moving conflicts and enabling our leaders to make an impact
Promote team culture and cohesion
Plan and execute meetings & events for our team
Manage multiple projects simultaneously
Handle highly confidential information
Be an integral part of our team
What We’re Looking For…
You have 4-6+ years of experience in an administrative support role
Excellent written/verbal communications
You enjoy diagnosing issues and implementing creative solutions to solve challenges
You are flexible to shifting priorities
You are able to manage your time effectively
You have excellent attention to detail
You feel comfortable working autonomously
Why You’ll Love Working at DoorDash…
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are doers – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do — on every project, every day.
We are learners – Everyone here is learning on the job, no matter if we’ve been in a role for one year or one minute.
We are customer-obsessed – Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
We are all DoorDash – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants.
California Pay Range:
$78,000—$124,000 USD
Colorado Pay Range:
$78,000—$111,500 USD
New Jersey Pay Range:
$78,000—$124,000 USD
New York Pay Range:
$78,000—$124,000 USD
Washington Pay Range:
$78,000—$118,000 USD
APPLY HERE
by twochickswithasidehustle | Mar 24, 2023 | Uncategorized
Ashfield Engage
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
- Competitive environment with company wide recognition, contests and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
What will you be doing?
- Maintain excellent quality standards for all client programs; adhere to program guidelines. Accurately transcribe and data enter information required by individual programs and correctly capture in specific program databases.
- Adhere to all company policies and Standard Operating Procedures.
- Display flexibility within department to maximize utilization.
- Exhibit highly effective transcription and data entry skills meeting or exceeding productivity expectations.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
- Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Fax, Chat, eMail, etc.
- Perform intake of cases and capture all relevant information in the Case Management system
- Ensure all support requested is captured within the Case Management system and routed to appropriate next step using decision tools and reference guides
- Ensure timely and accurate processing of requests including reviewing source documentation
- Escalate complex cases, when appropriate
- Maintain excellent quality standards for all client programs; adhere to program requirements and guidelines.
- Accurately transcribe and document information received via form into client databases
What do you need for this position?
- High School Diploma required
- Bachelor’s degree or equivalent work-related experience preferred.
- Excellent verbal, written and listening communication skills.
- Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes preferred.
- Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.
- Proficiency with Word and Excel
- Analytical thinking, problem solving and decision making.
- Ability to multitask and manage multiple parallel projects with strong time management skills
About Ashfield Engage
Ashfield Engage, part of Inizio, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Commercial, Patient Solutions, Medical Affairs, Market Access, and Event Experiences to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Ashfield Engage, visit us at: https://ashfieldengage.com/
Ashfield Engage is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.
Ashfield Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.
APPLY HERE
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