Services Administrative Support

Daktronics

Responsibilities

Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.

Learn more About Daktronics!

Position is located within a home office.

What you will do Essential Responsibilities:

When you join our team as a Services Admin you will be handling requests from our customers as well as our employees. You will connect with customers online to answer questions, process orders, and update data in our service system. In this role your goal is to offer an effortless experience for customer as we strive to have customers for life’.

  • Handling a subset of customer queries and questions through the service system.
  • Process basic customer request and data entry and following established process for quoting, case closure, accounts receivable, customer contact clean up, and other high-volume activity.
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
  • Follow established processes and procedures and follow company policies.
  • You will work in a fast-paced team environment and work with many people across the business.

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to help customers. We will provide the tools needed to be successful in this role. You will handle a wide range of customer service interactions, understand the customer’s needs, and make sure everything goes smoothly. We will work and learn as a team.

Qualifications

  • Applicants must be 18 years of age or older.
  • Prefer Associate degree or higher, will consider HS Diploma with related experience.
  • Exceptional customer service and multitasking skills.
  • Attentive and fast learner with high organizational skills and exceptional written and oral communication skills.
  • Able to work remotely with internet access.
  • Ability to successfully participate as a member of a team.
  • Ability to work with minimum supervision.
  • Regularly and reliably work the scheduled hours. Ability to work overtime when workload requires.
  • Highly competent computer skills, advanced knowledge of Microsoft Office Suite.
  • Fluent in English, written and verbal.
  • Ability to meet all workplace safety requirements, which includes following safety protocols related to COVID-19.
  • Daktronics does not sponsor, renew, or extend immigration visas for this position.

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Transcriptionist

Position Description

Since 1996 Allegis has provided premiere transcription services to legal and insurance industry giants through large, long-term contracts. This combination of volume and stability allows us the opportunity to provide work to a large and growing team of transcriptionists across the country. Integrity, care, and connections with our transcriptionists are integral to our success and set us apart as a contract of choice.

Our transcriptionists work remotely as independent contractors providing high-quality legal and insurance transcription. Contract work is available for a wide range of experience types including options to begin transcription work for the first time.

Working with Us

We offer fair market per-page pay rates as well as access to an abundance of work with the expectation of significant growth for the foreseeable future. We also offer:

• A quality development program to introduce standards and processes

• A transcription community network with discussion forum and resource library

• A transparent QA feedback program

• An accessible support team

Skill Requirements

We requires the ability to consistently and independently transcribe multi-speaker audio recordings completely, accurately, and in adherence to formatting standards and quality requirements. This also includes:

• Fast and accurate typing and word processing

• Excellent spelling, grammar and punctuation skills

• Proofreading and editing skills

• Aptitude for discerning challenging audio and accented speech

• Processing and responding well to quality feedback

• Reliably meeting established deadlines

Contract Requirements

• Available and willing to commit time to an initial quality development program

• Availability to meet per-week production minimums

• Up-to-date PC with Microsoft operating system (10+), anti-virus protection, and Word (2016+)

• High-speed internet connection

• Foot pedal and headset (and audio player for legal work)

• Proficient, self-sufficient hardware and software use and maintenance

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Accounts Receivable Payment Application Specialist (Part-time)

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs.
Key achievements of M3 Inc.
Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives
M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Due to our continued growth, we are hiring for an Accounts Receivable Payment Application Specialist at Wake Research, an M3 company. This is a part-time remote position. Work hours can vary between 15-25 hours per week.
About the Business Division:
M3 Wake Research, Inc. is one of the largest independent clinical research site services companies in North America. M3 Wake Research is an integrated network of premier investigational sites working closely with and meeting the needs of the global biopharmaceutical, biotechnology, medical device, pharmaceutical industry, and clinical research organizations. M3 Wake Research has its proprietary patient database of potential clinical trial participants—men and women, children and adults, across all ethnicities—for all kinds of adaptive and other types of trial designs. Conducting studies since 1984, we have a combined subject database of more than 2 million.
M3 Wake Research has 26 owned and managed research sites across 9 states in the US and continues to grow. As of today, our board-certified physicians have completed more than 7,000 successful clinical trials. Clinical trials at our site are always completed on time and with accuracy; we consistently exceed sponsor expectations for integrity, subject enrollment, human protection, and expeditious delivery of accurate evaluable data.
Our approach is uncompromising – each study conducted at our site is carefully planned and executed according to regulations with superior quality.
Job Description
Mission of the Role:
The Accounts Receivable Payment Application Specialist will focus on supporting the organization by performing financial activities to ensure all financial items are captured accurately and timely. The Accounts Receivable Payment Application Specialist will input and process payments within the CTMS.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Post payments in Clinical Trial Management System (CTMS)
Apply payments in NetSuite
Apply payments to invoices in CTMS
Perform other duties and responsibilities as assigned.
Qualifications
Requirements:
2+ years of experience in finance, healthcare administration, business administration, or clinical research
Bachelor’s degree in finance, accounting, business or healthcare administration preferred.
Ability to work independently and as part of a team, while under pressure without supervision.
Proficiency in Microsoft Office.
Experience with CTMS systems, ERM, or other patient revenue management software.
Additional Information
*M3 reserves the right to change this job description to meet the business needs of the organization

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Air Chargeback Specialist

ROLE SUMMARY
Hopper is growing rapidly and the chargeback team is as well. Using your chargeback experience, you’ll evaluate each dispute to research and resolve it based on bank regulations and rules for both US & international transactions. You’ll be responsible for daily processing of chargeback claims, assisting with researching fraud and chargeback trends, and resolving disputes for all card brands.

The ideal candidate(s) will demonstrate a clear understanding of payments, including fraud prevention & chargebacks to help develop and drive strategies for the future. You’ll be able to assist in projects to implement new processes which can help to reduce fraud and chargeback exposure. Advise supervisor and management on credit card fraud prevention related problems, programs, and concerns and make recommendations to improve operations, anti-fraud processes and system enhancements. Work with peers and leadership by communicating the fraud trends and sharing ideas and information.

This role is a dynamic position with the opportunity to take on and learn new things in the broader finance world. This position requires a highly analytical and self-driven individual who thrives under pressure. You will be juggling multiple deadlines and will be expected to document your work meticulously and often.
Responsibilities

Proactively and effectively work disputed transactions via chargeback process to minimize revenue loss by providing support documentation
Effectively use all available tools, both internal and external platforms, as it relates to payment processors
Ensure accurate and appropriate responses to disputes
Perform necessary research and look up transaction details that need to be included with each dispute
Resolves issues in accordance with approved policies and procedures
Frequently interact with various teams and departments on researching transactions and status of events
Preserve confidentiality of sensitive information
Review, enter and update database information timely while ensuring the accuracy of data entry, notation and order status information.
Monitor #cs-chargebacks and action as needed
Create process and documentation for the products that you are responsible for and communicate to relevant stakeholders
Conduct weekly reporting and review regularly to ensure production support features continue performing as expected and to detect anomalous behavior
Document all progress in JIRA
Maintain a deep understanding of technical systems, capabilities, planned improvements and new product features
Minimum Expectations

A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth
Excellent judgment; ability to ask smart questions and make quick, impactful decisions
Resilient attitude, ability to stay on your toes and move with any changes that may come your way
Take initiative to research and analyze autonomously to find the most in-depth data/solution and document/communicate
Highly effective communicator with technical depth to enable productive, cross-functional collaboration with world-class engineers, data scientists, business development, finance and customer service
A passionate commitment to find opportunities to improve Hopper’s revenue and decrease areas for loss
Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company.
Exceptional ability to grasp, manage, and articulate complex systems
Ability to determine impact and prioritize issues. Not everything is a fire!
Strong organizational skills in order to manage our internal software tools like Confluence, Jira and Amplitude
Ability to work effectively and autonomously in a remote environment
Be in the know – keep yourself informed and up to date.
Preferred Qualifications

Exceptional written and verbal communication skills in English
Minimum 2 years experience in chargebacks / fraud review environment
Experience and working knowledge of credit card and chargeback processing as well as Visa/MasterCard regulations
A minimum of 2 year experience in a ticketing or schedule change role
Excellent computer skills (PC) and eagerness to become efficient in Trava, Excel, Google/Word
Deep domain knowledge in our air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP)

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