Quality Analyst (J.Lodge)

time type
Part time
posted on
Posted 13 Days Ago
job requisition id
R0005848
Security Clearance required:
No clearance required
Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!

Job Description

The role of the Quality Analyst is to perform quality assurance audits on phone calls, emails, and chats. The analyst will review and grade customer contact events for technical accuracy, compliance to policies and procedures, and observable soft skills. The analyst may also provide measurements to help gauge the customers overall level of satisfaction with the contact event.

Schedule, Reporting and Training:

PART TIME Employees: A typical workweek will consist of 4-hour shifts per day, Monday- Friday, between the hours of 8am – 5pm EST. Two shifts are available, 8am – 12pm and 1pm – 5pm (all times based on Eastern Time Zone). All employees are required to commit to at least 20 hours per week.

Training will include 2- 3 weeks of remote web based training and 9 – 10 weeks of additional on the job training. Classes will run 4-5 hours per day, Monday- Friday, between the hours of 8am – 5pm EST. Breaks will be administered.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements:

Must have a safe and secluded at-home office that is free of normal household distractions

Typing speed of 35wpm with at least 85% accuracy

Must have a home PC equipped with MS Word and MS Excel

Must be proficient with MS Word and Excel

Must have basic computer skills

Strong customer service skills required

Strong verbal and written skills (excellent grammar, punctuation and spelling required)

High school diploma or GED required. College degree preferred.

Competencies

To perform this job successfully, the individual should demonstrate the following competencies:

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Quality Management– Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

Language Skills

Must have strong written and verbal communication skills.

Computer Skills

To perform this job successfully, an individual should have knowledge of database software, spreadsheet software and word processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Quick tips on virtual hiring success:

Test your tech—make sure your internet connection and video conferencing program are both working prior to your interview.

Dress appropriately—dress for success and ensure your surroundings are tidy.

Be prepared—do your homework, rehearse your responses to key interview questions, and prepare your own questions.

Be personable—make eye-contact, smile often, and demonstrate enthusiasm for the role.

Remove distractions—engage with the interviewer by removing all distractions, including your smartphone.

Compensation

$10.62 – $15.92

APPLY HERE

Revenue Cycle Management Cash Poster

Sign up on Day 1 of employment to get immediate access to your earnings and never wait for payday again!

Looking to do meaningful work helping others in the community as a Revenue Cycle Management Cash Poster?

Pathways – one of the largest national providers of accessible, outcome-based behavioral and mental health services, is in search of a compassionate, caring, growth-minded Revenue Cycle Management Cash Poster.

For your passion and dedication as a Revenue Cycle Management Cash Poster, we offer paid training, career advancement opportunities, medical/dental/vision, PTO, paid holidays, and much, much more (read below)! We realize that your growth is paramount to our continued reputation of quality and service excellence, so we are ready to invest in YOU from day one!

About Your Role…

Pathways is seeking a dynamic Cash Poster to join our team. This position is responsible for the application of cash receipts and re-coding daily deposits. The ideal candidate will be familiar with Electronic Health Records (EHR) and MS Office Suite to include Excel. The candidate will have general mathematical, excellent computer, and phone skills. We are looking for a reliable and detail-oriented individual.

Knowledge and Requirements:

Timely and accurately applies cash receipts
Effectively communicates with our payers
Able to work un-applied cash spreadsheets
Prepare/manage month-end reconciliation report with high level of accuracy
Excel-proficient user with experience utilizing formulas/functions
Able to handle deadlines and potentially stressful situations
Attention to detail
Able to take direction and provide direction as necessary
Positive attitude
Ability to work in a team environment and be a team player
Ability to multi-task
Time management skills are essential

Qualifications:

High School Diploma, and preferably some college (preferably in business or accounting)
Medical insurance experience preferred

Perks of Working Full-Time at Pathways:

401 K Plan, Medical, Dental, Vision plans
Paid Vacation days that increase with tenure after the first year!
Separate Paid Sick leave that rolls over each year
Paid Holidays
Opportunities for advancement in our national company! As we grow, you grow with us!
Employee Assistance Program
Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)

APPLY HERE

(REMOTE) DATA ENTRY POSITION

Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description
(REMOTE) DATA ENTRY POSITION

M-F 3PM TO 11:30 PM MUST WORK WEEKENS AND HOLIDAYS IF NEEDED

MUST BE ABLE TO TYPE 40 WPM OR BETTER

$14.50 PLUS BENIFITS

Job Track Description:

Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile

Ability to perform analytical and operational processes.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge

Has basic skills in a range of processes, procedures and systems.
Business Expertise

Understanding of how best teams integrate and work together to achieve company goals.
Impacts a team, by example, through the quality service and information provided.
Follows standardized procedures and practices.
Receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Leadership

Has no supervisory responsibilities.
Problem Solving

Ability to problem solve, self-guided.
Has limited opportunity to exercise discretion.
Interpersonal Skills

Exchanges information and ideas effectively.
Responsibility Statements

Receives, processes, and ensures document classification are completed and transmitted to clients.
May require outbound correspondence from the client to be processed.
Receives documents from both electronic and hard copy forms for processing.
Sorts, images, documents, files, and archives by form type.
Identifies documents and their purpose; creating a database of information.
Classifies documents based on contract requirements.
Captures information based on client requirements.
Verifies data from automated data extraction tools.
Ensures transmission of processed data to the appropriate next level.
Performs other duties as assigned.
Complies with all policies and standards.

APPLY HERE

Gift Processing Associate (Remote)

GIFT PROCESSING ASSOCIATE
Main Areas of Focus: Donation tracking, Data entry, CRM Records Maintenance
Location: Remote – U.S. only.
Eligibility: charity: water is fully remote and hires from all 50 U.S. states. At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.

JOB HIGHLIGHT
You’ll be an essential part of our Development Operations team that supports our accounting and fundraising teams. You will help charity: water track every dollar raised by processing and reviewing donations and ensuring completeness and accuracy of donor records.

JOB SUMMARY
Reporting to the Head of Development Operations, you will assist in maintaining a best-in-class operations function to support our fundraising and accounting teams. You will be responsible for the timely, efficient, and accurate processing of donations across our systems. Additionally, you’ll collaborate closely with our fundraisers and across the organization to design, implement, and maintain the systems and processes needed to build a gift processing infrastructure for scale.

YOU’LL BE RESPONSIBLE FOR…
● Entering donations into our CRM (Salesforce) and GL (Netsuite) to ensure accurate and reconciled donor records across all systems
● Managing matching gift platforms to ensure donations are properly received, matched and distributed according to donor intentions
● Preparing and distributing IRS compliant and timely tax receipts to donors
● Facilitating mailing list creation and ad-hoc reports for external communications
● Building and maintaining a reconciliation process across systems with the finance department
● Serving as a key player in month close, ensuring offline donations and pledges are recorded and reconciled between the general ledger and CRM
● Communicating and responding in a timely manner externally with donors and internally with team members regarding donations and campaigns
● Initiating and documenting process changes to increase efficiency by working closely with key stakeholders in fundraising, systems, data and accounting
● Advising the engineering team on opportunities for automation and system integration

YOU MUST HAVE…
● A bachelor’s degree
● 1 year of related work experience in Accounting or Data Entry
● Proficient Excel skills
● Strong attention to detail – you care about the “little things” and make sure they get completed on time and in a professional manner
● Exceptional communication and cross-collaboration skills

IT’S AN ADDED PLUS IF YOU HAVE…
● Experience working with Salesforce and/or NetSuite
● Experience in a fundraising environment
● Formal training in Excel software

YOU’LL BE SUCCESSFUL IF…
You’re obsessed with accuracy
You double and triple-check your work because you know that accurate data is crucial to operating successfully. You pay strong attention to detail, have excellent grammar, spelling, and proofreading skills. You care about the numbers being right and take the time to make sure everything reconciles or is set up to be error-proof.

You’re so organized, it’s embarrassing and extremely detail-oriented
You can handle and prioritize multiple projects of various origins at once. You can turn any meeting or email thread into actionable and prioritized items for multiple people.

You’re a strategic thinker
You have the strategic prowess and social intelligence required to help build scalable models that leverage charity: water’s brand, assets, relationships, and opportunities to meet aggressive growth goals. You read between the lines and think a couple of steps ahead to manage expectations and be prepared for your team.

You’re action-oriented
You see something that needs improvement and you take action. You love to find opportunities and are not afraid to roll up your sleeves and dive into complex revenue challenges.

You’re very adaptable
You’re unfazed by the constant change of a fast-growing organization. You’re able to develop and structure projects, manage expectations, and work autonomously.

You’re a team player
You can coordinate efforts with many different departments — both internal and external — to get the job done right. You use sound judgment and intuitive analysis to interpret requests from your team and turn it into a solution that makes sense for charity: water. And you know to follow up to make sure everyone’s on the same page.

TEAM OVERVIEW
The Development Operations team is at the core of charity: water’s business model and works to ensure we make good on our donor promise at scale. The team works diligently to bring all teams into alignment around our data infrastructure and donor operations. They are constantly looking for efficiencies and ways to systematize an optimal end-to-end major donor journey, from donation processing to final donor reporting.

APPLY HERE

Insurance Verification Specialist – Part Time

Position: Insurance Verification Specialist – Part Time

Department: Patient Access Services

Schedule: Part Time

POSITION SUMMARY:

The Inpatient Verification Specialist role belongs to the Revenue Cycle Patient Access team and is responsible for coordinating all financial clearance activities by navigating all referral, precertification, and/or authorization requirements as outlined in payer-specific guidelines and regulations. The role plays an important dual role by helping to coordinate patient access to care while maximizing BMC hospital reimbursement. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations. This position reports to the Patient Access Supervisor and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, Boston Medical Center (BMC) practice staff, case management and inpatient financial counselors.

JOB REQUIREMENTS

EDUCATION:
High School Diploma or equivalent required, Associates degree or higher preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Case manager and/or coding certification desirable

EXPERIENCE:
4-5 years medical billing/denials/coding/and/or inpatient admitting experience desirable

KNOWLEDGE AND SKILLS:
General knowledge of healthcare terminology and CPT-ICD10 codes.
Complete understanding of insurance is preferred.
Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
Knowledge of and experience within Epic is preferred.
Demonstrates technical proficiency within assigned Epic workqueues and applicable ancillary systems, including but not limited to: ADT/Prelude/Grand Central, HB & PB Resolute.
Demonstrates proficiency in Microsoft Suite applications, specifically Excel, Word, and Outlook.
Displays a thorough knowledge of various sections within the work unit in order to provide assistance and back-up coverage as directed.
Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management. IND123

APPLY HERE