Chatroom Operator

Job Summary:

We are looking to expand our work from home Conversion Improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn’t enough, and Artificial Intelligence (“A.I.”) isn’t perfect. We hold the highest industry high standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer’s response, respond contextually, and categorize it appropriately.

Example:
A user says, “Cant now, werkin”. This would be categorized and handled by clicking the “I’m at work.” button.

You must be able to maintain a 95%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefor your accuracy is of the utmost importance.

Who are we?

We are Drips.com. The founders of conversational texting ® and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers.

In a world where no one answers calls anymore, Drips is answering a real need in the market for companies and their consumers. Learn more about Drips and the problems we are solving in the news below: 

Forbes – https://www.forbes.com/sites/c… 
Inc – https://www.inc.com/dakota-sha…
Crain’s Cleveland - http://www.crainscleveland.com…

Duties/Responsibilities:

Compensation: $10.10, part-time (up to 28hours/week)
Training: Training is conducted through Zoom, audio and video is required.
Hours: We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 3-5 days/week (Monday-Sunday).

Schedules available:

Shifts:

2pm-8pm EST

4pm-10pm EST

6pm-12am EST

Specific Duties, Activities, and Responsibilities:

Quickly and accurately (in less than 60 seconds) respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
Add relevancy to canned responses. Example: if someone says they are sick you might add in “Sorry to hear that. Should we try you in a week or two? Hope you feel better!”
Maintain 95% or above accuracy in response handling
Required Skills/Abilities:

Exceptional attention to detail, high standard of excellence/perfection
Comfortability on a computer, proficient typing skills (can’t hunt and peck)
Proficient in emojis (this isn’t a joke, our users use emojis 💩)
Good grammatical, spelling, and logic skills.
Exceptional verbal, communication, and written skills.
Reliable and responsible to a designated schedule (unreliability will not be tolerated)
Must have reliable internet/wifi and a computer with up-to-date software.
** Must be currently living in the U.S. / are authorized to work in the U.S.

APPLY HERE

PRN Chart Auditor

Responsible for reviewing OASIS and/or coding for home health and hospice agencies.

Responsibilities

  • Review OASIS and document recommended changes in in approved system
  • Review ICD-10 coding and sequencing from documentation in the patient chart.
  • Complete documentation of results review; ensure workflow processes are timely and accurate
  • Document reason for change and recommended reimbursement impact.
  • Review Plan of Care and make recommended changes 
  • Consistently meet chart equivalent targets and quality metrics.

Qualifications

Required

  • Associate’s degree or above in clinical discipline
  • At least 1 year of experience in coding, OASIS, and Plan of Care reviews
  • HCS-D certification
  • HCS-O OR COS-C certification
  • Proven ability to consistently meet deadlines
  • High attention to detail with excellent organization skills
  • Demonstrates learning agility; seeks out opportunities for teaching, support, and professional growth

Preferred

  • Quality assurance (QA) work experience in a post-acute setting

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

APPLY HERE

Virtual Medical Scribe

Job Details
Description
Virtual Medical Scribes make a difference by…

Reducing physician burnout and turnover!
Improving accuracy of clinical documentation!
Allowing physicians to focus more on their patients!
Virtual Medical Scribes document physician-patient encounters by…

Actively listening to live conversations between physicians and patients.
Communicating and verifying patient information with physicians.
Utilizing EHR/EMR programs like Epic, Athena, Cerner, etc.
Why work with AQuity?

Work from the comfort of your own home! Our scribe teams are 100% remote.
Opportunities for growth and leadership experience!
Company equipment is provided! (Upon successful completion of training program.)
Great benefits including insurance options, 401k, holiday and paid time off.
What skills do YOU need to be successful as a Virtual Medical Scribe?

Working knowledge of medical terms through:
Recent clinical experience as a medical assistant, medical transcriptionist, etc.
OR college-level courses in medical terminology, anatomy, and physiology.
Successful completion of AQuity’s scribe training program.
Strong computer and typing skills. (Typing test required.)
Strong communication skills including:
Ability to hear and understand all information provided by patient or healthcare provider in a remote environment and transcribe into clear written records.
Excellent listening skills and ability to understand diverse accents and dialects of physicians, their staff, and patients.
Bilingual scribes needed (Spanish). (Not required.)
Other position requirements…

Availability to work full, uninterrupted 8-to-10 hour shifts during normal business hours (Monday through Friday, 7am to 7pm).
18 years of age or older.
Currently live and authorized to work in the borders of the United States.
HIPAA compliant and noise-free workspace.
Secure, high-speed internet connection. (Satellite internet not acceptable.)
Personal computer compatible with Microsoft programs used for training. (Company equipment is provided after training.)
Company Description:

Headquartered in Cary, NC, a suburb of Raleigh, AQuity Solutions employs more than 7,000 clinical documentation production staff throughout the U.S., India, Canada, and Australia. With over 40 years of experience and recognized by both KLAS and Black Book as the top outsourced transcription service vendor, AQuity Solutions is focused on delivering superior business results. AQuity Solutions provides healthcare professionals with key services including Medical Scribing, Interim HIM Services, Medical Coding and Medical Transcription.

Keywords: ED Med Scribe, Remote Scribe, WFH healthcare worker, Chief Scribe, Urgent Care Scribe, Medical Transcriptionist
Compensation and Benefits: The pay range for this position is $9.00 – $12.00 per hour (unless dictated by state/local minimum wage). Pay is based on several factors including but not limited to current market conditions, location, education, work experience, certifications, etc. Aquity Solutions offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). Aquity Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Qualifications
Behaviors
Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations
Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

APPLY HERE

HR Operations Specialist

Now is the time to join us! 

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.   

Who are you?

You are a people and HR professional! You know our employees and teammates are our customers, and your priority is getting it right for them. You’re an approachable, proactive, and empathetic partner; when questions are asked or problems pop up, you find the answers and lead the resolution. You prioritize the support work of the Virgin Pulse People Team, and are the organization’s go-to for supporting our company’s HR process & policies.

You don’t take problems at face value – you dig in and involve all the relevant parties, making sure you’re recommending the absolute best solutions for our business and our colleagues. Organization is your secret power – you genuinely like to be part of the solution, you could write a book on process and process improvement, creating and tracking relevant forms and reports is like breathing to you, and being responsive is your passion! You must be comfortable providing administrative and project management support for the People time function. Primary emphasis is on personnel data processing, and collection, maintenance, organization, and communication of human resources data to ensure that employee data is up-to-date and correct in our HRIS Systems. The position requires the creation and practice of sound human resource policies for the development of the organization.

In this role you will wear many hats, but your knowledge will be essential in the following:  

  • The HR operations specialist will work closely with the people leadership team to consistently seeking to standardize, centralize and automate HR processes across the entire company.
  • Work with the Managers of HRIS & Payroll to focus on identifying, standardizing, centralizing, and automating HR tasks throughout the organization.
  • Be the liaison between HRBP’s & VP colleagues in resolving employee issues.
  • Partnership with HRBP’s to ensure compliance with payroll and benefits processes and procedures.
  • Takes ownership of all assigned tasks, initiatives, inquiries, and escalations within the Global HR Shared Services functional area(s) of specialization and makes sure that they are resolved and completed efficiently and with a superior level of quality.
  • Follows up and provides continuous feedback, guidance, and information to customers, key stakeholders, and peers within the HR functional area team.
  • Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility.
  • Work closely with individual managers and supervisors to train and maintain our time & attendance data with integrity and accuracy.
  • Ensure compliance, quality, efficiency and accuracy of information, data and HR system reporting.
  • Assists with preparation and compliance for internal and external audits as required. Assists training sessions with the HR community on related topics, such as services and updates.
  • Provides HR assistance for Employee situations such as benefits, payroll, retirement plans, FMLA etc. Responds to questions and concerns from Employees globally.
  • Complete special projects as assigned. Effectively prioritize tasks and manage time.
  • Manage all aspects of new hire onboarding & orientation for employees globally. Work with managers/supervisors in the solution of employee relations problems, recommending action as required. A Perform all other duties, as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Virgin Pulse team

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

  • 5+ years of professional HR experience BA degree in human resources management, or related field preferred
  • High School Diploma or GED and 3 or more years’ experience in an administrative role OR a Bachelor’s Degree and years’ experience in an administrative role
  • Completed HS diploma is required
  • Knowledge of human resources policies and practices and federal and state employment laws
  • Ability to work both proactively and independently and in a highly collaborative environment

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

  • MS Office Suite skills
  • Experience ADP will be an added advantage
  • Microsoft Office Programs and excellent interpersonal and communication skills are also necessary
  • Experience working in a HR Shared Services environment
  • Privacy laws and applicable benefits and payroll regulations
  • Excel

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

#LI-REMOTE 

APPLY HERE

Online Research & Data Entry Assistant (Contract)

Research and Data Entry Assistants support Study.com’s scaled email outreach effort to get out the word about our resources and product offerings. Our ideal data entry assistants are self-motivated and thoughtful with excellent research and critical thinking skills.

Project Description:

Research and Data Entry Assistants evaluate a variety of websites and find the best contacts for approved sites. Working on multiple, simultaneous projects, you would assess the content of a project’s resource, evaluate provided websites as potential linkbuilding partners, and determine whether they fit with the project resource. You would also be responsible for finding the best contact for each approved website.

This is strictly a research role; this position does not require communication with external sites.

Required Qualifications:

Successful candidates for this role will have the following experience or abilities:

  • Online research
  • Content evaluation and website vetting
  • Access to U.S.-based websites
  • Critical thinking and evaluation
  • Detail oriented
  • English language fluency
  • Able to work independently
  • Responsive to project changes and feedback

Preferred Qualifications:

The following experience or abilities are helpful to have but not required:

  • BuzzStream, Smartsheet, and Microsoft Office
  • Data entry
  • Link building

We Offer:

  • Reliable Payments: Timely, reliable payments twice a month via PayPal. Work is paid hourly.
  • Independence: No waiting, no assignments, and a large library of projects for you to select from and work on.
  • Flexibility: Work from anywhere, at any time, completely online.
  • Supportive Staff: Access to a supportive in-house team to answer your questions.

Even if you don’t meet all the requirements for an Online Research and Data Entry Assistant at Study.com, we encourage you to apply anyway. Click “Apply Now” at the bottom to complete an application and submit your resume!

Our pay range for this role is paid on a per project basis which can slightly fluctuate based on the type of preparation required.

APPLY HERE