Customer support agent (12pm-8pm MST)

About Sticker Mule

Sticker Mule is the internet’s most “kick-ass” brand. We’re a remote team spread all over the world. From top to bottom, our team makes growth a top priority, and it’s ingrained in our company culture. But most importantly, we enjoy making customers happy and having fun while doing so.


Why you’ll like working here:
1. Customers love our service and tell us all the time!
2. We offer flexibility in your work day.
3. We work at a sustainable pace to foster a non-stressful work environment.


Job description
You’ll be responsible for providing Sticker Mule customers with world-class customer support. We deliver fast, reliable, and efficient service. We only offer support via email and social media, so you must have outstanding writing skills. You’ll respond to customer inquiries in a clear, concise, and comprehensive manner.


Responsibilities
1. Respond to customers via email using a conversational and helpful tone.
2. Propose edits and additions to FAQs and internal knowledge base.
3. Suggest opportunities for our product team to make our customers happy.
4. Offer ideas to improve the quality and efficiency of our customer service operation.


Requirements
1. 1+ years experience in a Customer Support role
2. Exceptional writing skills
3. Experience working remotely


Hours
12pm-8pm MST
Monday – Friday


Pay & benefits
1. $23.54/hr
2. 401k plan with 4% employer match
3. Health & dental insurance
4. 4 weeks paid vacation
5. $500 signing bonus
6. Work from home

APPLY HERE

SR EXAMINER, CLAIMS

JOB DESCRIPTION

Job Summary

Responsible for administering claims payments, maintaining claim records.  Monitors and controls backlog and workflow of claims. Ensures that claims are settled in a timely fashion and in accordance with cost control standards.

KNOWLEDGE/SKILLS/ABILITIES

  • Meets and consistently maintains production standards for Claims Adjudication.
  • Supports all department initiatives in improving overall efficiency.
  • Identifies and recommends solutions for error issues as it relates to pre-payment of claims.
  • Oversees the reduction of defects by identifying error issues as they relate to pre-payment of claims through adjudication and recommending solutions to resolve these issues.
  • Monitors the medical treatment of claimants.  Keeps meticulous notes and records for each claim.
  • Manages a caseload of various types of complex claims. Procures all medical records and statements that support the claim.
  • Meets department quality and production standards.
  • Meet State and Federal regulatory Compliance Regulations on turnaround times and claims payment for multiple lines of business.

JOB QUALIFICATIONS

Required Education

High School or GED

Required Experience

3-5 years claims processing required

Preferred Education

Bachelor’s Degree or equivalent combination of education and experience

Preferred Experience

5-7 years claims processing preferred

Pay Range: $14.90 – $29.06 hourly*

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.Job Type: Full TimePosting Date: 05/25/2023

APPLY HERE

EXAMINER, CLAIMS

JOB DESCRIPTION

Job Summary

Responsible for administering claims payments, maintaining claim records. Monitors and controls backlog and workflow of claims. Ensures that claims are settled in a timely fashion and in accordance with cost control standards.

KNOWLEDGE/SKILLS/ABILITIES

  • Evaluates the adjudication of claims using standard principles and state specific policies and regulations in order to identify incorrect coding, abuse and fraudulent billing practices, waste, overpayments, and processing errors of claims.
  • Manages a caseload of claims. Procures all medical records and statements that support the claim.
  • Makes recommendations for further investigation or resolution.
  • Reduces defects via pro-active identification of error issues as it relates to pre-payment of claims through adjudication and trends and recommending solutions to resolve these issues.
  • Supports all department initiatives in improving overall efficiency.
  • Meets department quality and production standards.

JOB QUALIFICATIONS

Required Education

HS Diploma or GED

Required Experience

1-3 years

Preferred Education

Associate degree or equivalent combination of education and experience

Preferred Experience

3-5 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

APPLY HERE

ASSOC ANALYST, CLINICAL INFORMATICS- LEVEL 1 HELP DESK

Job Description
Job Summary
Provides application, hardware and software technical support for the Care Connections and Clinical Informatics teams. 
Knowledge/Skills/Abilities

  • Assists in the hardware and software support of clinical, practice management and operational workflows.
  • Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
  • Assists in problem/issue resolution related to hardware and software applications.
  • Minimum 2 years of experience
  • Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
  • Empathy/passion for working with senior, disabled, low income populations
  • Experience diagnosing hardware and software issues
  • Adept with configuring smartphones, iPhone and Android
  • Strong phone, verbal and written communications skills
  • Attention to detail and problem-solving skills
  • Experience coordinating with multiple departments
  • Ability to work in a fast-paced environment
  • Ability to multi-task, set priorities and manage time effectively
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

Job Qualifications

REQUIRED EDUCATION:

HS Diploma or GED

PREFERRED EDUCATION:

Associate Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE:

  • 4+ years of experience
  • Preferred Clinical IT background
  • Experience with EHR applications, a plus
  • Bilingual (English/Spanish), a plus

PHYSICAL DEMANDS:

Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Pay Range:  $34,103 – $66,500  a year*

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

APPLY HERE

Renal Services Coordinator (Remote)

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! 

The Renal Service Coordinator (RSC) plays a key role in our members’ kidney care journey. While coordinating care through each stage of Chronic Kidney Disease (CKD), the Renal Service Coordinators demonstrate compassion and empathy, providing support and encouragement to navigate the healthcare system.  Renal Service Coordinators partner with the patient to improve their health outcomes, such as by reducing hospitalization. The Renal Service Coordinators work in collaboration with the Nurse Case Managers, as they are assigned a variety of care coordination tasks.

The work you will do:

  • In collaboration with the Nurse Case Manager, the RSC telephonically coordinates the care and follow-up for late-stage Chronic Kidney Disease (CKD) patients to ensure a planned transition into Renal Replacement Therapy (RRT)
  • The RSC will provide assistance with scheduling resources and care coordination services needed to provide specialized care.
  • The RSC coordinates late-stage CKD education, vascular access management, and treatment option initiatives that improve patient outcomes and reduce patient hospitalizations.

The skills and qualifications you need:

  • One to two years of related experience in clinical patient care or case management required.
  • A combination of hemodialysis, PD, transplantation, CKD education, case management, and Transplant nutritional training is highly valued.
  • Excellent written and verbal communication skills.
  • Ability to communicate and maintain effective interpersonal relationships at various levels of the organization.
  • Must be highly self-motivated, dependable, organized with basic computer skills, and have a secure private office area that allows for protection of PHI.
  • Must have adequate internet service allowing for a minimum of 20 MBPS Upload speed

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

– We care deeply about the people we serve. 

– We are better when we work together. 

– Humility is a source of our strength.  

– We bring joy to our work. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone’s unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

APPLY HERE