by twochickswithasidehustle | Jul 9, 2023 | Uncategorized
About Attentive:
Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 8,000 leading brands like CB2, Urban Outfitters, Crocs, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100all thanks to the hard work from our global employees!
Who we are
We are looking for a driven candidate to join our team as a Client Support Specialist. You will be the first-responder for Attentive’s entire client base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our clients and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry.
This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. You will interface directly with our clients on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be communicating with Attentive clients via email and live chat to provide fast and accurate resolutions for any issues they might encounter.
Note: This role is supporting our clients and teams between 9am-6pm EST time zones. Applicants should be located within EST/CST time zones.
Why Attentive needs you
- Respond to Attentive client needs via email and live chat, owning that interaction from inception to resolution
- Troubleshoot technical platform issues
- Advise our clients on best-practices with the Attentive platform and its use cases
- Assist clients with urgent needs and help usher them to the best solutions and across our platform and the business
- Act as first line of defense for triaging & debugging platform health issues
- Exceed client expectations on response quality, timeliness of responses and overall customer experience
- Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product requirements
About you
- 0-1 year of experience
- 4-year Bachelor’s Degree
- Keen interest in startups, software, and entrepreneurism
- Loves working in fast-paced environments
- Ability to navigate through ambiguity
- Extremely detail oriented and organized
- Experience navigating complex work processes, tight timelines, and changing teams
- Comfortable learning new software (for design, data management, and internal tools)
- A strong growth mindset
- Prior experience in customer support preferred
You’ll get competitive perks and benefits from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
– The standard base salary range for this position is $48,000 – $60,000 annually
– This position is eligible for equity in the form of RSUs
#LI-LC1
Attentive Company Values
Default to Action – Speed is our best offense and defense
Never Settle – Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems – Success requires grit and resilience
Be Attentive – Work together as a team to drive greatness for our company and our customers
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation
APPLY HERE
by twochickswithasidehustle | Jul 9, 2023 | Uncategorized
Take surveys. Get PAID. Be an influencer. Share your opinion to help brands deliver better products & services. Site is free to join for all users aged 16 and over.
APPLY HERE
by twochickswithasidehustle | Jul 5, 2023 | Uncategorized
ABOUT FANDUEL GROUP
There are more ways to win, here at FanDuel. We’re willing to bet on it.
THE ROSTER…
At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
WHO WE ARE…
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.
Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.
THE POSITION:
Our roster has an opening with your name on it
The Workforce Management Coordinator will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams.
THE GAME PLAN:
Everyone on our team has a part to play
- Intraday real time monitoring of service levels for all queues at all sites
- Real time monitoring of agent’s performance from all teams at all sites
- Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
- Communicate and call out changes to incoming contact patterns to operations and the broader WFM team
- Have a real time communication with the WFM team and operations when call outs or changes need to be done
- Update and send reports related to the performance for all teams
- Build and maintain strong relationships with key stakeholders from all teams to ensure shared objectives are met
- Review and process vacation time off and overtime requests in real-time
- Handle various contacts types including Chat, Email, Inbound and Outbound voice calls with our Customers
- Maintain composure in critical situations and communicate clearly with both internal and external stakeholders
- Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions
- Provide assistance to the WFM team as needed
THE STATS:
What we’re looking for in our next teammate
- Minimum of 1 year of experience in a contact center environment
- Minimum of 1 year of previous experience in a Workforce Management role as a Real Time Analyst preferred
- Prior experience working with a WFM software solution
- Functional knowledge of Agyle Time or similar call management system(s)
- Proven experience with Aspect or other WFM platform
- Intermediate level proficiency in Excel
- Demonstrates high degree of ability to analyze data and use the data to drive decision making and implement effective resolutions
- Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
- Functional knowledge of Call Center agent workflow/routing (skilling and leveling) preferred
- Ability to work nontraditional work hours if needed
PLAYER CONTRACT:
We treat our team right
- From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Flexible vacation allowance to let you refuel
- Hall of Fame benefit programs and platforms
APPLY HERE
by twochickswithasidehustle | Jul 5, 2023 | Uncategorized
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Recruiter will call you from A 770 area code from Georgia
REMOTE DATA ENTRY POSITIONS AVAILABLE
6 Month Contract
$13.50 – $14.00 per hour & Great Benefits
Conduent is hiring immediately for Data Entry positions. These are remote positions to start during COVID but will plan to move back on-site at a later time. MUST be able to Type at least 50 WPM or more.
What you will be doing:
Captures and validates more complex data.
Pre-adjudicates documents and corrects data as required.
Researches and analyzes issues and ensures sufficient information is available to make decisions on next steps. Conducts additional searches to extract accurate data and inputs the same.
Completes assignments using multiple source documents to verify data or use additional information to do the work.
Follows up on pending documents involving analysis.
Return erroneous electronic data forms to the customer for additional information
Hours is a normal 8 hour shift until overtime is called for 10 hrs
What you get:
Full Time Employment
Pay rate starting at $13.50 – $14.00 per hour
Career Growth
Full Benefit Options
Great Work Environment
Working for a fortune 500 company
People who succeed in this role have:
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Requirements
Must be at least 18 years of age or older.
Must have a high school diploma or general education degree (GED).
Must be eligible to work in the United States.
Must be able to clear any necessary criminal background checks or drug screenings.
Join a rapidly growing customer service organization that can support your career goals and Apply Today!
Recruiter will call you from A 770 area code from Georgia
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
APPLY HERE
by twochickswithasidehustle | Jul 5, 2023 | Uncategorized
Join Our Team as a Driver Onboarding Specialist/Data Entry Clerk
Job Description:
Enjoy working from home or working from our downtown San Diego office, while making an impact with a growing new company! (Currently, all team members are remote because of the pandemic.)
We are hiring a driver support specialist to communicate with our delivery professionals and help them get from sign up to activation as quickly as possible. The ideal candidate will have 2+ years of experience in a business environment. Related experience includes data entry, human resource (HR), receptionist, administrative assistant, or customer service.
Looking for candidates that are tech-savvy and detail-oriented. Should have a strong desire to help people. You will need access to a quiet work environment, a smartphone, and a computer with reliable internet access. We are looking for someone who can work full-time. Shifts may include nights and weekends.
Responsibilities:
Review applications as well as insurance and vehicle registration documents for accuracy and eligibility
Conduct virtual vehicle safety inspections with qualified driver-applicants (training provided)
Communicate with delivery professionals via text, chat, and email about the status of their applications
Order driver applicants’ pre-employment background checks using company software
Required Experience:
Associate’s degree or above (preferred, not required)
1-2 years of experience in recruiting/onboarding gig app workers or working in data entry, HR, or customer service (preferred, not required)
Skills/Qualifications:
Strong attention to detail
Self-motivated, able to work independently
Excellent communication skills
Ability to handle and prioritize multiple tasks
Comfortable with smartphone applications and web-based applications
APPLY HERE
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