Overview

Thomas Edison South (74051), United States of America, St Cloud, MinnesotaFraud Specialist III – (WFH)

The Fraud Specialist III is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Fraud Specialist Senior Coordinator will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses.

Responsibilities

• Undertake special project of researching, investigating, and decisioning fraud type on back book of historical fraud cases
• Determination of 1st or 3rd Party fraud implications, to detect and mitigate losses
• Analyze multiple banking systems to gather statistical data on accounts
• Detailed spreadsheet management
• Respond promptly and professionally to internal and external customers regarding resolution of issues
• Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks
• Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
• Participate in special projects as needed
• Undertake other projects/duties as assigned by Management

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Financial Services  
• At least 1 year of experience in Microsoft office and Google Suites 

Preferred Qualifications:

• Bachelor’s Degree 

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied by use cellular data (hot spot)

  • Cable or fiber connections are preferred 
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be foundhere. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. 
  • Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

  • A private network is password protected where you have ownership or line of site to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate 
• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. 

If you are unable to attain the required Capital One Work from Home compatible internet access, Capital One reserves the right to rescind this offer.

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Work From Home:

$49,774 – $49,774 for Fraud Specialist III

Who we are

Come and join us at Redis, where our success and diverse global culture make us the ideal choice for your next career move. When you join us, you’ll begin a new and exciting career journey on which you’ll enjoy professional success, learn valuable new skills, and make lifelong friends.

Why Redis?

Data is the lifeline of every business, and Redis helps organizations reimagine how fast they can process, analyze, make predictions, and take action on the data they generate. Redis provides a competitive edge to more than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud.

Why would you love this job?

This contract role will partner on strategic campaign operations initiatives for the marketing team. You will partner closely with our demand generation, events, and lifecycle marketing teams to coordinate and improve our audience definitions, campaign execution process, database activation. This role specifically reports to the Sr. Marketing Operations Manager.

We are looking for someone looking to be a part of a high-performing team that gets excited about having a big impact on the team’s success. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged. You will ideally be strong in communication, project management, and building comprehensive solutions in Marketo. Having a background in marketing operations, lifecycle marketing, or demand generation will help you be more successful in this role.

What you’ll do:

Enable campaign operations for the global marketing team with execution support from an external agency.
Recommend and help implement improvements pertaining to all things campaign operations including but not limited to program templates, email templates, campaign execution process, and stakeholder management.
Partner with marketing team members to build, activate, and optimize marketing campaigns.
Work in tandem with our project managers to ensure accurate and timely delivery of marketing campaigns.
Improve database integrity and segmentations, and ensure campaign audiences and targets match business needs and objectives.
Document key campaign execution processes as they develop and evolve.
Help ramp up, train, and support marketing team members around the globe.

What will you need to have?

2-4 years of experience in a marketing automation, lifecycle marketing, or marketing operations role, ideally at a B2B company or agency.
Can easily juggle multiple initiatives at the same time
Strong collaborator with excellent interpersonal skills to be able to connect and communicate with a range of people.
Demonstrated leadership in optimizing marketing campaign performance with a strong process orientation
Have a creative and curious mind, with a desire to hit the ground running.
Excellent attention to detail and project management skills.
Extra great if you have:

Marketo certification is preferred.
Experience managing an external agency is a big plus.
The estimated hourly pay range for this role is $35 – $45 per hour in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.
Job Description
Cash App is looking for a Customer Success Advocate to join the Cash Direct Customer Support team. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with our users. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, an excellent multi-tasker, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:

You will provide empathetic Customer Support via in-app chat/messaging and email using a CRM tool
Hold a high bar for Support when owning customer interactions
Ability to utilize technology effectively and engage with customers and your team to meet goals
Identify, document and follow up with engineers on product bugs and features
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and draft improvements to content in the external Support Center and internal documentation
Collaborate with members of other teams to root out answers and be a resource to teammates
Take on responsibilities as requested
Additional Information:

Schedules will be listed as Monday – Friday, 9:00 AM – 6:00 PM CST
16 Spots for Customer Success Advocate, Cash App – Messaging
Qualifications
2+ years of relevant work experience in a high volume contact center environment (previous experience in chat a plus!)
High school diploma or equivalent
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management and multitasking skills
A desire to help people and improve the customer experience
A passion for Cash App
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate’s work location and may be may be modified in the future.

Zone A: USD $28.47
Zone B: USD $26.21
Zone C: USD $23.08
Zone D: USD $21.35

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Position description:
This is a remote opportunity.

Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.

RESPONSIBILITIES:

• Handle a wide variety of customer inquiries via online chat
• Provide accurate information about the products and services via online chat
• Narrow down on appointment information to schedule appointments
• Capture customer contact information for lead generation and client review
• Summarize interactions based on customer needs for client review
• Develop and maintain a knowledge base of the evolving products and services

QUALIFICATIONS:

• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Have a handle on basic internet and window based computer skills
• Strong ability to multitask is preferred, gaming experience is helpful
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick paced work environment

Job Description

We’re looking for an amazing Onboard Experience Support Specialist to fill this role. You’ll be responsible for providing elevated support to our onboard Guest Experience teams before, during and after the cruise. This position is heavily focused on supporting the onboard resolution of any issues or concerns raised by our guests, ranging from highly escalated issues and complex decision consultation to transactional administrative tasks. This requires outside of the box thinking, sound judgement and the ability to find creative solutions. In addition, the Specialist will also support any issues that require post-cruise follow-up by the ship via coordinated handoff and addressing any contacts received directly from guests or travel partners following the completion of the cruise. They will identify and share opportunities with leadership to foster the continuous improvement of our brand. The Specialist will do whatever is necessary to support our onboard teams in the delivery of an exceptional guest experience.

Here’s a summary of what Princess is looking for in its Onboard Experience Support Specialist. Is this you?

Responsibilities

• Provides elevated support to our shipboard staff before, during and after the cruise. Assists with handling sensitive and highly escalated situations as they require support. Actively listens to create understanding, researches using a variety of available tools and techniques, and then partners with the shipboard team on the appropriate course of action for the situation. Responds to inquiries and assists with requests for administrative support. Uses empowerment and judgement to drive timely and effective resolutions, up to the full value of the booking where deemed necessary.
• Liaises with appropriate business units to ensure all relevant information has been processed as needed. Actively communicates and partners with shipboard teams at all phases to ensure alignment. Interfaces with the Accessible Experience team on issues requiring ADA expertise to drive resolution.
• Research guest and travel professional letters, e-mail, and phone calls regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues.
• Manages customer interactions by utilizing the Siebel system.  Creates Service Requests (SRs), Activities, and monitors files to ensure that no issue is left unresolved.
• Follows up with guests to communicate the resolution of identified concerns and ensures their satisfaction with the handling of their expressed concern. Composes, edit, and prepares follow-up letters and emails for guests.
• Identifies opportunities to improve processes and our overall guest experience. Researches inquiries not addressed in applicable systems and ensures findings are communicated and documented appropriately.
• Provides support to onboard teams during shipboard incidents, including elevated communication, the processing of cruise fare refunds, and handling of out-of-pocket expenses.
• Performs additional duties and special projects as assigned.

Requirements

• High School diploma or equivalent.
• 2+ years of hospitality or customer service experience, including two years handling escalated issues.
• Excellent interpersonal skills and communication skills (verbal and written) with guests, travel agents, employees, other departments, and management.
• Strong listening skills and the ability to empathize and connect with customers.
• Ability to assess situations and determine the best course of action within scope of role
• Time management and organizational skills
• Strong knowledge and proficiency in relevant systems to access and update guest information.
• Proficient in Microsoft office suite.
• Must be legally authorized to work in the United States.  Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this position can be 100% fully remote, US Only (please note that Princess is not setup to hire in the following states: AL, AR, CT, DE, HI, IA, KY, LA, ME, MI, MT, MS, ND, NE, NH, OK, SD, VT, WV, WI, WY)

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base hourly rate is directly related to each candidates’ qualifications and experience uniquely.