Marketplace Quality Specialist

by | Sep 4, 2023 | Uncategorized

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Marketplace Quality Assurance Specialist

As a Quality Specialist within the Customer Operations Department at Clipboard Health, you will hold a vital role in upholding the quality and excellence of our customer and marketplace operations processes. Your meticulous attention to detail, analytical prowess, and dedication to maintaining uncomfortably high standards will be instrumental in ensuring that our customers receive exceptional service. Join us in our mission to revolutionize healthcare staffing through your contributions to the customer experience. This role sits within our Customer Operations team and reports to the Head of Customer Operations. 

Responsibilities

  1. Quality Monitoring: Regularly assess customer interactions with support representatives, including calls and emails, to ensure representative adherence to established quality standards.
  2. Performance Evaluation: Collaborate with management to evaluate the performance of customer operations representatives, identifying areas for improvement and providing feedback that meets our standards.
  3. Process Enhancement: Continuously review and refine customer operations processes to enhance efficiency, accuracy, and overall quality of service.
  4. Reporting and Analysis: Compile and analyze quality data to identify trends, issues, and opportunities for improvement.
  5. Training and Development: Contribute to the development of training materials and participate in training sessions to onboard new customer support team members, emphasizing quality benchmarks.
  6. Quality Advocacy: Serve as a champion of quality within the department, promoting a culture of excellence and encouraging continuous improvement initiatives.
  7. Collaboration: Work closely with customer operations managers, team leads, and other departments to address quality-related concerns and align strategies for exceptional customer experiences. 

Must haves

  • Experience: Minimum of 3 experience in quality assurance, preferably within a customer support or contact center environment.
  • Analytical Skills: Proficient in data analysis for actionable operational insights.
  • Uncomfortably high standards: Keen eye for detail and an unwavering commitment to maintaining high standards of accuracy and professionalism.
  • Communication: Excellent written and verbal communication skills to provide clear feedback, collaborate effectively, and communicate quality-related findings.
  • Problem-Solving: Proven ability to identify root causes, develop solutions, and adapt.
  • Adaptability: Flourishes in dynamic, fast-paced settings, managing multiple priorities.
  • Tech Proficiency: Familiarity with relevant software tools and platforms used in customer support and quality assurance activities.
  • Quality Mindset: Innately driven by excellence.

APPLY HERE!

Quality Control Associate (remote)

by | Sep 4, 2023 | Uncategorized

Remote From Anywhere, LATAM, US – Remote OK Full-Time Operations $10k – $20k

About us

Launched in 2018, kea is changing the way restaurants operate. We’ve built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We’ve raised $26m to date and we’re building an amazing team to drive the world’s restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we’re building for them.

About the Role

kea is looking for a passionate and humble Quality Control Associate to join our ever-growing Operations team. In this fully-remote role, you will be partnering with nearly every company department and will be actively suggesting to new QC ideas and ways to increase our revenue, call conversion, and overall value as a company.

The Quality Control team is all about ingenuity and vision. We aspire to dig in deep and then take that information to think outside the box to find solutions to call and conversion issues. Our culture stems from understanding and kindness, with a go-getter mentality!

What your day-to-day looks like

Assess each call from agent, tech, and customer perspectives.
Partner with the larger Operations team to provide important insights and crucial findings that will make the company successful.
Partner with Sales and Accounts team to report customer-related challenges and issues to ensure strong restaurant/kea relationships.
Own multiple report updates.
What sets you up for success

1+ years of call center/customer service experience is a plus.
Flexible/open availability. (Must be able to work between the hours of 8am pst-8pm pst when necessary)
Thrive in a super fast-changing environment and enjoy juggling multiple tasks within tight deadlines.
Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
Tech-savvy: you’re computer-savvy. Strong Google Sheets / Excel knowledge is a plus.
Bilingual (English/Spanish) is a plus, but not necessary to be considered for the role.
Experience with BPOs is a plus.
Experience in a startup company is a plus.
What’s in it for YOU

Flexible hours
Generous stock option plan
Unlimited PTO
100% remote work
Opportunity to “wear lots of hats” and accelerate your career
Ownership, responsibility, and empowerment in what you do
Incredible teammates and a caring workplace culture

APPLY HERE!

Billing Specialist

by | Sep 3, 2023 | Uncategorized

About this role

Petvisor is the holding company for several subsidiaries, including PetDesk, WhiskerCloud, Vetstoria, Kontak, and Groomer.io. This is an exciting employment opportunity to work at the Petvisor level, with responsibilities spanning the entire portfolio of companies. We seek a motivated and detail-oriented Billing Specialist to join our team. As the Billing Specialist, you will support the daily Order-to-Cash operation across Petvisor entities. The ideal candidate will have SaaS experience in billing and collections and excellent customer service skills. As a Billing Specialist, you will be critical in managing billing processes and addressing customer inquiries related to billing and collections. You will be essential in maintaining data integrity – ensuring all customer, opportunity, and subscription information is accurate and reportable.

Apply if you’re excited to:

  • Generate and review invoices accurately and on time, following our opportunity closing process. Ensure all billing information is complete and up to date, including pricing, discounts, and payment terms
  • Monitor and manage accounts receivable to ensure timely payment of outstanding invoices. Initiate collection activities, such as sending reminders and making follow-up calls, to resolve any payment issues or discrepancies
  • Act as the primary point of contact for customers regarding billing-related inquiries. Address and resolve customer concerns and questions promptly and professionally, providing exceptional customer service at all times
  • Maintain accurate and organized billing records, including customer information, payment details, and billing history. Update and reconcile any discrepancies in billing data to ensure data integrity
  • Prepare regular reports on billing activities, including collections status, outstanding balances, and payment trends. Analyze data to identify any patterns or issues that may impact billing processes or customer satisfaction
  • Identify opportunities to streamline billing processes, improve efficiency, and enhance customer experience. Collaborate with cross-functional teams to implement process improvements and recommend system enhancements if necessary

About You

  • 2-3 years of relevant experience in SaaS billing, collections, or a related field
  • Strong understanding of billing processes, invoicing, and collections practices
  • Ability to maintain a high level of accuracy in data entry and billing documentation
  • Strong organizational skills and attention to detail to ensure billing is complete and error-free
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Able to develop great rapport with PetVisor customers and ensure financial stewardship while avoiding customer friction
  • Ability to identify and resolve billing discrepancies and customer concerns
  • Comfortable working in quote to cash systems and capable of operating within Zuora, Chargebee, Salesforce, Hubspot, Stripe, Avalara, and other integrated financial tools

Benefits and perks:

Petvisor is a remote organization, focused on a culture, infrastructure, and ecosystem that supports team members’ participation in critical decisions and information sharing, regardless of location. Benefits and perks include:

  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5% 
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available 
  • Basic Life and AD&D Insurance

  • Short and Long Term Disability
  • 13 Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development

Remote Pay Range

$26—$30 USD

About UsPetDesk, an industry leader in Veterinary client communication software, has helped over 3,700 veterinary practices streamline business with simple software solutions that help pet parents stay current, and pet care providers stay connected. CLICK HERE to learn more about the company and why over 5 million users trust our app!

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. 

As a culture, we value curiosity, vulnerability, joy, and fulfillment – which drive us in our mission to engage pet parents in their pet’s health through a deeper relationship with their pet care providers – ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at PetDesk. We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment among our gender-balanced workforce. The more inclusive we are, the better our work will be.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants’ data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.

APPLY HERE!

Care Support Representative

by | Sep 3, 2023 | Uncategorized

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company’s #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
TIME 100 Most Influential Companies (2023)
CNBC Disruptor 50 List (2022, 2023)
Fast Company Most Innovative Companies (2020, 2023)
Built In Best Places to Work (2023)
Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
Great Place to Work certified (2020, 2021, 2022, 2023)
Fast Company Best Workplaces for Innovators (2022)
Built In LGBTQIA+ Advocacy Award (2022)
Maven is looking for full-time Care Support Representatives to join our Care team and support our members and providers. Our Care team is the voice of Maven, helping both providers and members navigate the world of digital care. As a Care Support Representative, you will help people in their times of need! You will learn the ins and outs of the product, operations, and the needs of our members.

We support Maven members 24/7/365. To ensure excellent service, at any time, all Care Support Representatives start out on a schedule. The Care Support class of November 2023 will begin on Tuesday, November 28th 2023. Each Care Support Representative has a set schedule and must feel comfortable committing to it.

Our Care Support team works remotely. We are looking for Care Support Representatives who reside in any of the following states: Arizona, Delaware, Florida, Georgia, Hawaii, Illinois, Kansas, Maryland, Maine, Michigan, Massachusetts, Minnesota, New Jersey, New York, North Carolina, New Mexico, Nevada, Ohio, Oregon, Pennsylvania, Tennessee, South Carolina, Virginia

We are currently looking for Care Support Representatives who can work either of the following shifts:

3:00pm to 11:30pm EST, Tuesday – Saturday (Sunday, Monday off)

11:00pm to 7:30am EST, Tuesday – Saturday (Sunday, Monday off)

As a Care Support Coordinator at Maven, you will:

Be a first point of contact and deliver exemplary service to our members and providers primarily through email and in-app messaging via Zendesk
Share information about Maven with our members – everything from product functionality to the range of our provider services and beyond
Provide personalized appointment booking support
Provide first-line technical support and escalate technical issues as appropriate
Collaborate with your teammates to provide the best possible solutions for Maven members and providers, within target response times and with high member satisfaction
Keep clear and thorough documentation of your work
Collaborate as a team with the Care Advocates at Maven who are responsible for member case management
Relay member insights to management to improve product development, team processes, and workflows
Other duties as assigned
We’re looking for you to bring:

Demonstrable ability to get things done, exceptional attention to detail, and great research skills
Commitment, flexibility, and willingness to take ownership in delivering excellent customer service
Ability to work both independently and collaboratively
Ability to develop creative solutions to solve customer problems, to stay calm under pressure, and to put customers at ease
Ability to communicate with empathy and clarity, both with customers and your teammates
Desire to make a positive impact on the care our members receive
Desire to make a major contribution to an exciting organization that is improving the health of the world– one woman, one family at a time
Helpful experiences and skills (if you don’t have them, you can learn them with us!):

Experience in high volume customer service settings
Experience working with Zendesk
Healthcare experience
Experience working at a fast-paced start-up
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

For candidates in NYC, CO, or CA, the base salary range for this role is $20.00-$22.00 per hour. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
Whole-self care through wellness partnerships
Weekly breakfast, lunch, and get-togethers
16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
Udemy, annual professional development stipend, and access to a personal career coach through Maven
401K matching for US-based employees (immediately vesting)
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Click Me!