by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
Who We Are
HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com.
Job Overview
At HungerRush, our commitment is to revolutionize restaurant services. One of our products, OrderAI, is growing rapidly and as a result, the OrderAI team is also expanding. With this growth comes added complexity. The OrderAI Call Recording Full-time Auditor plays a vital role in ensuring the accuracy, quality, and compliance of recorded calls within the OrderAI system. Attention to detail, analytical skills, and understanding of call center operations will contribute to maintaining high standards of service and enhancing customer experiences. The position will be responsible for reviewing and evaluating recorded calls, identifying areas of improvement, and providing actionable feedback to optimize performance and operational efficiency.
This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Ohio, Pennsylvania, Washington D.C, or Washington. Access to an office space is available in Overland Park, KS and Houston, TX.
Essential Responsibilities and Duties
Growth Mindset: OrderAI is an ever-evolving product within HungerRush. A growth mindset and flexibility is essential to success.
Call Quality Evaluation: Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and procedures.
Data Accuracy: Verify that information provided during customer interactions is accurate and complete, highlighting any discrepancies or errors.
Performance Metrics: Analyze call metrics, such as call handling time, call disposition, order conversion rates, and customer satisfaction scores, to identify trends and opportunities for enhancement.
Feedback and Coaching: Provide constructive feedback to agents and supervisors based on evaluation results, offering guidance on improving communication skills, product knowledge, and customer interactions.
Documentation: Maintain accurate records of call evaluations, highlighting key observations, recommendations, and areas of concern.
Reporting: Generate regular reports summarizing audit findings, performance trends, and areas requiring further attention.
Experience Improvement: Provide constructive feedback to help enhance the customer experience and the product functionality.
Training Support: Collaborate with training teams to develop training materials and resources based on common trends and improvement areas identified during audits.
Continuous Improvement: Contribute to the continuous improvement of call center processes by sharing insights, best practices, and suggestions for enhancing customer interactions.
Qualifications
Minimum Qualifications:
High school diploma or equivalent.
2 years of experience in call center operations or service-related fields.
Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with call recording systems and quality evaluation tools.
Strong interpersonal skills for effective communication and collaboration.
Preferred Qualifications:
Certification in call quality evaluation or related field.
Experience with OrderAI or similar AI-driven call center systems.
Previous experience as a call center agent or supervisor.
What you need for this position
Knowledge of the Restaurant/Hospitality Industry: A strong understanding of restaurant operations, customer interactions, and order-taking processes.
Knowledge of Call Center Dynamics: A strong understanding of call center operations, customer interactions, and call handling processes.
Attention to Detail: Meticulous attention to detail to accurately assess calls and detect inconsistencies or errors.
Passion for Success: As the product grows and assignments shift, the team will be relying on your expertise to help make other ventures successful.
Analytical Skills: Proficiency in analyzing call data and metrics to identify patterns, trends, and opportunities for improvement.
Communication Skills: Excellent written and verbal communication skills to provide clear and constructive feedback to agents and teams.
Time Management: Strong organizational skills to manage and prioritize multiple tasks and evaluations within set timeframes.
Adaptability: Ability to adapt to changing priorities and evolving call center requirements.
Problem-Solving: Effective problem-solving skills to address challenges and recommend solutions for enhancing call quality.
Team Collaboration: A collaborative approach to work with cross-functional teams, including agents, supervisors, and training teams.
Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR – REMOTE
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 51st year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
Must maintain a general understanding of policies and procedures
Possess strong interpersonal skills using tact, patience and courtesy
Maintain the ability to collect, research, organize and analyze data
Possess the ability to work as a team member, but also independently at times with limited direction
Successful at working in a fast-paced environment
Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and time lines
Required Experience:
High School Diploma or equivalent required
At least one-year prior experience in the areas of data entry or other related field. Will accept an equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
Must be proficient in data entry skills including keyboard, mouse, 10 keypad
Basic knowledge of Microsoft Office
Successful candidate must be able to work the following schedule:
Monday: Starting time 2:30 am
Tuesday – Friday: Starting time 4:30 am
Must reside in one of the following states for consideration:
AL, FL, GA, MO, NC, OH, TN, TX WV
Must have a Private area to work and space to set up equipment and High-Speed Internet connection.
Contingent on passing background check and drug test.
Payrate: $14.25
Perks:
Work From Home!!!
Paid Training
$$$ Bi-annual Bonuses to those Who Qualify*! $$$
Health Club Reimbursements
Career Growth Opportunities
Wear Your PJs, Holiday Gifts, Drive-Thru Lunches
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family; We celebrate you!
by twochickswithasidehustle | Sep 28, 2023 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR – REMOTE
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 51st year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
Must maintain a general understanding of policies and procedures
Possess strong interpersonal skills using tact, patience and courtesy
Maintain the ability to collect, research, organize and analyze data
Possess the ability to work as a team member, but also independently at times with limited direction
Successful at working in a fast-paced environment
Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and time lines
Required Experience:
High School Diploma or equivalent required
At least one-year prior experience in the areas of data entry or other related field. Will accept an equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
Must be proficient in data entry skills including keyboard, mouse, 10 keypad
Basic knowledge of Microsoft Office
Successful candidate must be able to work the following schedule:
Monday: Starting time 2:30 am
Tuesday – Friday: Starting time 4:30 am
Must reside in one of the following states for consideration:
AL, FL, GA, MO, NC, OH, TN, TX WV
Must have a Private area to work and space to set up equipment and High-Speed Internet connection.
Contingent on passing background check and drug test.
Payrate: $14.25
Perks:
Work From Home!!!
Paid Training
$$$ Bi-annual Bonuses to those Who Qualify*! $$$
Health Club Reimbursements
Career Growth Opportunities
Wear Your PJs, Holiday Gifts, Drive-Thru Lunches
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family; We celebrate you!
by twochickswithasidehustle | Sep 28, 2023 | Uncategorized
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
Cash Customer Operations Quality Assurance is growing, and we’re looking for a dedicated Quality Assurance Specialist to join our expanding Risk Operations team. In this role, you’ll play a pivotal part in maintaining the highest standards of customer support interactions while driving continuous improvement within the Risk Operations channels. Your primary responsibility will be to conduct Quality Assurance evaluations in the Risk Operations channels, providing constructive feedback to support agent growth and operational excellence.
Responsibilities:
Conduct Quality Assurance evaluations for customer support interactions with a specific focus on Risk Operations channels.
Deliver concise, yet comprehensive, constructive feedback following a structured format to enable continuous improvement for agents.
Host shadow sessions to educate agents on evaluation processes through live demonstrations.
Conduct one-on-one consulting sessions with agents, focusing on enhancing their individual performance.
Participate in calibration sessions, sharing your evaluation decisions and reasoning with the team to ensure consistency.
Regularly engage in one-on-one meetings with Risk Operations Team Leads to review agent performance and identify trends.
Monitor and report on compliance and policy adherence within the Risk Operations team.
Collaborate effectively within the team to achieve shared goals.
Assist in establishing, enhancing, and maintaining Quality Assurance programs tailored to Risk Operations channels as required.
Qualifications
1+ years experience in a risk operations environment.
Investigative skills, including familiarity with public record research and database tools
Exceptional communication skills, both written and verbal, to excel in interpersonal interactions, feedback delivery, and assessing agent performance and trends.
Strong problem-solving aptitude, enabling you to systematically approach common and uncommon issues using established Quality Assurance practices to deliver effective solutions.
Strong attention to detail, enabling you to meticulously follow workflows and pinpoint disparities between documented guidance and agent behavior during interactions. Subsequently, providing logical and constructive guidance through feedback.
Results-driven mindset, with the ability to work efficiently and accurately within tight deadlines.
Adaptability to meet the evolving needs of the team and business partners.
Innovative thinking that encourages pioneering approaches and impactful contributions that advance the program and support individual, team, and channel growth.
Demonstrated accountability for your work and an unwavering commitment to maintaining exceptional standards of accuracy and performance.
Even Better:
1+ years of experience working in a quality control or quality assurance role
Relevant industry certifications
Project Management Experience
Experience with utilizing and/or writing SQL Queries and Snowflake
A self-starter who can manage projects and tasks end to end with minimal supervision, providing regular updates to management
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate’s work location and may be may be modified in the future.
Zone A: USD $37.89
Zone B: USD $35.25
Zone C: USD $32.22
Zone D: USD $28.42
In addition to the regular hourly rates listed above, this role may be eligible for a shift differential for employees who are scheduled to work weekend (Saturday/Sunday) shifts.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
by twochickswithasidehustle | Sep 28, 2023 | Uncategorized
What is Teachable?
Teachable is a no-code platform for creators who want to build a more impactful business through courses, coaching, downloadable content, and community. With Teachable, creators can engage their online audiences and get paid—on their own terms. Today, tens of thousands of creators use Teachable to share their knowledge and, to date, have reached more than 46 million students around the world.
Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!
What is the role?
As a Product Support Associate, you will delight our Creators by providing solutions to customer issues, and acting as a liaison between internal teams and customers. You’ll be part of a best-in-class support organization that has a unique position in being able to work directly with our Creators and help scaffold their online businesses to new heights.
This is a work-from-home position based in the United States.
What You’ll Do:
Provide a world-class customer experience by efficiently and enthusiastically delivering solutions to creators, and empowering them to get the most out of the Teachable platform
Become an expert on the functionality and capabilities of the Teachable platform, and stay up to date on our rapidly evolving product offering
Drive business goals by consistently meeting/exceeding individual and team KPIs, and demonstrating a sense of urgency in communicating with our creators
Collaborate cross-departmentally by reporting customer feedback and insights to our marketing, product and engineering teams
Iterate on our internal team processes as the Teachable product continues to evolve
What We’re Looking For:
2+ years providing high-volume email/live chat support, preferably in SaaS
Effective written and verbal communication skills: you are comfortable translating complex concepts to non-technical audiences
Emotional intelligence and an empathetic inclination to understand what the customer is saying versus what they mean
Curiosity for learning – you enjoy taking on new challenges and are able to quickly distill learnings in a fast-paced environment to best support our Creators and teams.
High level of technical aptitude; the ability to pick up new technologies quickly and explain complex concepts simply
Extra Credit:
Working knowledge and experience using helpdesk tools such as Zendesk, Salesforce, Intercom or similar
Prior experience with technical troubleshooting
Passionate about both teaching and learning
Results driven: If you see something that can be done differently, you take action, and advocate on behalf of our creators
Additional Details:
At Teachable, we are committed to providing fair and competitive pay (using market data to inform our pay bands), rewarding high performance, and ensuring all employees have the opportunity and ability to impact Teachable’s overall company value. Base salaries will be reviewed at regular intervals throughout the year, typically following performance review cycles currently conducted bi-annually or in conjunction with a promotion.
This role is open to remote candidates in the U.S.
Applicants must be currently authorized to work in the United States on a full-time basis.
This is a full time, non-exempt position.
Our product support team operates seven days a week, 365 days a year, from 8 a.m. to 9 p.m. EST.
Evening, weekend and holiday availability is required. You’ll be assigned a specific shift. (8 hours per day / 40 hours per week).
For this role, the hourly range is $23.00 to 25.50. Total compensation also includes a competitive benefits package and Restricted Stock Units (RSUs). A salary offer will be determined by a number of factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all teammate pay and compensation programs regularly to ensure competitive and fair pay.
While Teachable maintains our NY office for local employees to use, we operate as a remote-first culture in order to give our employees added flexibility. In order to maintain connection and create a community beyond the screen, Teachable holds in-person events throughout the year, where employees and teams can come together for bonding, strategic alignment, goal-setting, and celebrations!
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