Admin 2- Assessments
Job Description Summary
Job Summary
Essential Duties and Responsibilities:
- Review and submit applications for federal financial or disability benefits for children/adults in custody of government social services agencies.
- Review applications denied and gather documentation to determine if a reconsideration appeal is appropriate.
- Ensure case notes are updated with project timelines and with a high level of accuracy.
- Recognize operational improvements and make suggestions to management.
- Perform timely and regular follow up with the appropriate government program.
Minimum Requirements:
- High School diploma or equivalent with 2 – 4 years of experience.
- Proficient with MS Office.
- Ability to communicate effectively and professionally, verbally and in writing, to all segments of the population.
- Excellent organizational skills.
- Ability to self-start and take ownership of processes.
- Ability to work independently as well as with community groups, social workers and the public.
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Posted Max
USD $20.00/Hr.
Posted Min
USD $11.68/Hr.
Customer Support Specialist
Description
We’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting
Responsibilities
You’re a superhero, but with a computer instead of a cape. Respond to inquiries and issues via online chat, email, and phone calls to help SimpleTexting customers.
You’ll clarify the customer’s needs, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.
You’ll be a compliance expert – making sure our customers are responsible texters.
Participate in writing excellent help documentation—both for internal use and for our customers
Escalate bugs to our customer technical support team
Work on specialized projects, as you become more comfortable in the role
Become a SimpleTexting power user—before you can support others, you must know the product yourself
Requirements
English is your primary language. Secondary languages are a plus.
At least one year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
You can translate technical ideas for non-technical audiences
Demonstrable critical thinking, communication, and creative problem-solving skills
Ability to learn new software platforms quickly
Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
Highly organized. You can manage and prioritize several different projects.
Familiarity chat and CRM platforms
Preferred
Bachelor’s degree, preferably in a related field of study
2+ years in customer support role
Benefits
Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be. In addition, we offer the following benefits:
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $36,500 – $45,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.
Work From Home Payment Posting Jobs
Quality Assurance Supervisor
Quality Assurance Supervisor – Remote
What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.
What will you do?
Responsible for coordinating and conducting all client calibration calls.
Oversee and monitor the overall quality performance of the contact center.
Identify, develop, certify, and monitor the contracted QA team.
Audit various contacts handled by QA team and provide feedback to the team and to Contact
Center Management.
Responsible for monitoring Skype QA chat rooms and producing QA reports.
Monitor and audit QA team billable hours and invoicing to ensure accuracy and that quality
expectations are met.
Responsible for updating client logs and coordinating training for Quality Assurance team and
ensuring compliance for weekly QA feedbacks.
Respond to QA issues via ticket and/or emails with urgency and immediacy.
Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume
times or as needed by CRMs and CC Management.
Available to handle escalated customer/member calls from support staff (escalated Supervisor
calls) for resolution.
Cross-train in the day-to-day contact center skills, tasks, and projects.
Serve as a Subject Matter Expert (SME) for QA operating policies and procedures.
Perform any additional duties assigned to them.
Use Microsoft Excel to analyze data and report on the status of the operation’s quality assurance.
What does it take?
Schedule is best M-F from 9am EST to 5pm EST, but time can be flexible as long as daily work is consistently completed with accuracy and client sessions are attended.
1+ year experience working in a virtual contact center environment OR 6+ months service contract with ACD Direct.
Knowledgeable in Microsoft Office products (Excel, Word, Outlook).
Time management and customer service skills
Proficient coaching skills
Familiar with the 1099 agent model
Must be able to work evening and weekends (Friday, Saturday and Sunday) if needed.
How we will support you?
- Salary:
$40,000/yr
- Remote Work – No commute time to the office
- Equipment Provided:
Laptop
Headset
Monthly Cell Phone Stipend
Monthly Internet Stipend
- Benefits:
Medical/Vision and Dental Insurance
Flexible Spending Account / Health Savings Account
Personal Accident Insurance
401(k)/Roth with matching
Tiered PTO based upon length of employment
Discounts & Life Services offered through Optum EAP
- Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 18 years!)
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