by twochickswithasidehustle | Oct 4, 2023 | Uncategorized
Job Details
Description
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 51st year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Key Functions/ Basic Duties:
Make and answer calls from numerous sources, to include the call center, to gather and verify information and assist with resolving customer related issues.
Research, analyze and input data.
Report daily and/or weekly updates on special/on-going projects.
Possess strong oral and written communication skills.
Possess the ability to work as a team, but also independently at times with limited direction.
Maintain flexibility and/or the ability to work overtime, as needed, in order to meet stringent schedules and time lines.
Must be proficient in data entry skills including keyboard, mouse, 10 key pad.
Additional Duties:
Knowledge Of:
Policies and procedures involved in SDU payment processing
Thorough working knowledge of both the State Child Support System (CAMS) and the SMI system
Modern office practices, procedures and equipment
Interpersonal skills using tact, patience, and courtesy
Ability To:
Collect, research, and analyze data
Plan and organize work
Work independently
Work as a team member
Computer Skills:
Must be proficient in data entry skills including keyboard, mouse, 10 key pad.
Experience and knowledge of software such as Microsoft Word, Excel and other Windows products.
Education and/ or Experience:
High school diploma or equivalent and at least one year of prior experience in the areas of data entry, or other related fields.
OR
An equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the work Preference will be given to those individuals who are experienced in SDU applications.
Must have a Private area to work and space to set-up equipment and High-Speed Internet connection
Hours: 6am – 3:30pm
Must reside in one of the following states for consideration:
AL, FL, GA, MO, NC, OH, TN, TX WV
Perks:
Work From Home!!!
Paid Training
$$$ Bi-annual Bonuses to CSRs Who Qualify*! $$$
Health Club Reimbursements
Career Growth Opportunities
Wear Your PJs, Holiday Gifts, Drive-Thru Lunch
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family; We celebrate you!
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
by twochickswithasidehustle | Oct 4, 2023 | Uncategorized
Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay – a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.
PrimePay is the leading provider of work-tech solutions and services in the United States and we are seeking our next Tier 1 Payroll Support Specialist. The Tier 1 Payroll Support Specialist is responsible for building and solidifying relationships with our clients. Because our clients aren’t just a number, they’re family.
At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!
A day in the life of a Tier 1 Payroll Support Specialist may vary, but you can always count on:
- Being the primary contact for assigned client payrolls and doing your best to ensure the highest level of client satisfaction
- Guaranteeing payrolls are processed timely and accurately
- Processing new hires, changes, deductions, etc. for your clients
- Completing adjustments, as needed, to help with tax compliance
- Assisting with quarterly and annual reporting requirements
If this sounds like you, then you probably have these qualities we’re looking for too. We need someone who:
- Is a great problem solver and has proven customer service skills
- Has a shining attitude and is optimistic
- Knows their way around a computer
- Isn’t afraid to jump into a new software program (must be tech-savvy)
- Finds multi-tasking second nature
- Can’t wait for the next level of their career
PrimePay Offers:
- A competitive salary in the $17 – $25/hour range based on experience
- Access to personal, group training and career advancement
- Leadership development through individualized support and career mentoring
- Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD
#LI-REMOTE
by twochickswithasidehustle | Oct 4, 2023 | Uncategorized
Note: While this is a fully remote position, we can only consider those whose legal residence is in Texas, Colorado, Missouri, Virginia, Maryland, and Illinois.
*All correspondence related to this position will come from a Juristat hiring manager or authorized recruiter. Protect yourself against scammers who imitate company job listings. Read more about how to protect yourself against these scams here.
This is an entry-level position with a salary range of $30-$35k/year, plus overtime (not required). There is room for potential growth into leadership, training/development, technical, or revenue positions. We at Juristat pride ourselves on our positive work culture and DEI initiatives. See our career page and our DEI page for more. We offer a fully remote work environment, flexible work times, unlimited PTO, multiple health insurance plan choices, a 401k, and company-funded equipment.
We actively work to develop and maintain fully inclusive workspaces. We recognize that career gaps, career changes, personal hardship, or experiences with workplace discrimination can discourage some spectacular candidates from applying. Please do not hesitate to apply — we’d love to hear from you.
Juristat seeks a highly motivated and organized individual to join our data team as an entry-level Data Entry Specialist. This group provides a personalized human level of input to our AI software and is a critical component of our team.
This particular team member will be responsible for editing incoming legal documents in real-time to detect and correct errors in our processing, enter data from the source documents into templates, annotate legal documents, and provide feedback to others to improve our proprietary artificial intelligence.
This role is 100% remote, forever, with optional office space for in-person meetings/gatherings at the St. Louis, MO headquarters and may be available in additional locations as Juristat grows. If you possess high attention to detail and self-motivation, this job is for you!
SKILLS:
Necessary skills for this position include:
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
- Monitoring — Monitoring/Assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Writing — Communicating effectively in writing as appropriate for the needs of the audience
- Reviewing — Most similar to line editing, scrutinizing text line-by-line, ensuring accuracy from one document to the next
- Time Management — Self-pacing your workday to keep up with a steady influx of projects
ABOUT YOU:
Several qualities make you stand out as the right person to fill this position. In particular:
- You are extremely organized and possess high attention to detail
- You have a strong work ethic
- You are trustworthy and can maintain confidentiality
- You are skilled at typing and using digital word processors, such as Microsoft Word and Google Documents, as well as other similar computer applications; Microsoft Excel is a plus
- You are knowledgeable of correct spelling, grammar, and punctuation
- You can quickly adapt to new processes and procedures as our team grows and our processes rapidly improve
- You are excited to learn about our current processes and infrastructure and willing to provide creative suggestions to improve our workflow as you grow in your role
ABOUT THE POSITION:
Your responsibilities will include the following:
- Collecting and analyzing digital documents and related data
- Reviewing data and documents for errors
- Entering, correcting, and formatting data from source documents
- Working cooperatively with other Juristat team members
- Consistently meeting individual and team performance objectives
- Becoming familiar with Juristat’s tools and systems to understand all team-related internal systems, processes, and procedures
- There is potential to grow into a larger role based on performance, skills, and experience.
WHAT WE OFFER
We enjoy working in a safe, welcoming, and inclusive environment. We all agree to follow a code of conduct. Additionally, we show our team members that we value them by offering the following:
- Remote position with no pressure to ever come back to the office
- Unlimited personal leave policy
- Competitive salary
- Medical, dental, and vision coverage
- 401k with up to 4% company match
- Professional development funding
- Fun and flexible work environment
Juristat is an equal-opportunity employer. We’re excited to work with people no matter their race, color, creed, religion, veteran status, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, marital status, pregnancy status, or mental or physical disability. See our DEI page of our website for more.
ABOUT JURISTAT
We believe the key to that success is building a team of self-motivated, curious people who get things done.
We don’t care what you wear to work, what you look like, or if you prefer to work remotely forever. All we care about is that you have an unflinching drive to do your best.
“In 2012, a lawyer, a data scientist, and a software developer walked into a startup event…”
Yes, our beginnings read like the start of a joke. But in bridging the gap between the legal industry and the technology worlds, we built a suite of tools unlike any other on the market.
Obtaining a U.S. patent is a springboard to innovation. But the process can be time-consuming and expensive. We aim to remove as much guesswork as possible from the patent application process. And since 2012, law firms and corporate legal teams have trusted Juristat’s data analytics and workflow automation solutions to do just that.
Here at Juristat, we continue to work towards that bold vision for the future of the legal industry. With each new product iteration, we’re one step closer to realizing our mission – to bring more transparency, predictability, and equity to patent prosecution.
We’re obsessed with improvement – in our products, our processes, and ourselves.
As an organization, we thrive in small teams that allow us to be fast and flexible and avoid the bureaucracy that slows growth. We are driven by opportunity and our passion for creating change.
by twochickswithasidehustle | Oct 4, 2023 | Uncategorized
Part-Time Virtual Tech Assistant (Remote)
Part-time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity
Steno is actively looking for Virtual Tech Assistants (AKA Video Specialists) to join our Winning Team!
Who are you?
If you’re passionate about technology, tech-savvy, have live Zoom and video conferencing troubling shooting experience and enjoy working directly with clients, this is the job for you!
Our Video Specialists provide live technical support and excellent customer service for our Clients on deposition day using our Steno Connect platform. Operating with a hospitality mindset, sometimes under pressure, is critical to ensuring all of our clients have everything they need to have a successful deposition.
All Video Specialists get comprehensive, on-the-job training to become familiar with the deposition process and Steno’s unique service processes.
On a regular basis, you’ll be:
Providing face-to-face, on-camera technical, video, and audio support during remote depositions, troubleshooting audio and video issues for our clients in real time.
Organizing all documents needed for virtual depositions.
Ensuring that clients are comfortable using the platform (StenoConnect) and answering any technical questions as they arise.
Speaking to clients and being assertive, professional, and courteous.
Quickly learning multiple online platforms and keeping up to date with processes (and sometimes, dealing with ambiguity). Flexibility is key!
Providing exceptional and hospitable customer service before, during, and after depositions to ensure our clients are receiving white-glove service anytime they need it.
Our Team
Our team (AKA, the “Vid-Squad”) includes people from a variety of backgrounds, ranging from film and television production, IT, retail, and the restaurant industry. The Vid-Squad is a highly reliable team, with senior teammates who help make sure the metaphorical “ship” (known as “Space Yachty”) runs smoothly.
Employees that shine in this role are people who are patient and perform well under pressure, are multi-taskers and comfortable wearing multiple hats, and overall good communicators. If you’re not comfortable commanding a (virtual) room, this job is not for you.
You’re gonna crush it if:
You have 2+ years of Customer Service experience.
You have 1+ years of experience with video/audio conferencing. Previous Zoom experience is a requirement. You will be tested on Zoom proficiency during your interview process, so you should feel very comfortable with Zoom and are proficient in navigating and troubleshooting within the platform’s features and functionalities.
You can coordinate many moving parts comfortably in a high-stress environment.
You are comfortable using multiple technologies and can quickly pick up new skills.
You are highly attentive, detail-oriented, and organized.
You have a minimum of 20 hours of availability Monday – Friday. More specifically, you must have full availability, at least three days a week.
You have the desire to work with a fast-paced and quickly growing tech startup, and you are enthusiastic about the opportunity for growth within the company.
You must be prepared and meet weekly training educational and training requirements.
You have at least 6 months experience working in a remote setting.
If you have experience in the court reporting or legal industry or with a start-up, that is a plus!
Compensation & Benefits:
Salary – $20/hr
Healthcare – You may be looking for part-time work, but your health is always a priority. We offer part-timers a reimbursement to help offset the costs of healthcare!
Options of Equity – we know our success is nothing without our team
A work-supplied computer, a monthly stipend to cover internet costs – And more!
Why Steno, Why Now?
Steno is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond), crazy about redefining the boundaries of an outdated industry. We’re so excited about where we’re headed and want to invite you along for what’s next (something about wearing shades because Steno’s future’s so…bright? Forgive us…we don’t get out much).
Our employees (@futureyou?) are essential to our success and we treat them that way. We offer health benefits, stock options, a 401k, flexible vacation, and several other unique perks to show our team how valued they are. We’re all just here to do our best work, everyday, together.
If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.
About Steno
Founded in 2018; grown from 9 to a fully remote team of over 200 in 5 years
Values: be highly reliable, constantly innovate, operate with a hospitality mindset
Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
We are revolutionizing the litigation and court reporting industry
Flexible litigation financing (e.g., DelayPay)
Cutting-edge technology – unique products and integrations to maximize the output of legal professionals
White glove, concierge customer service that our clients rave about
Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. Applicants needing special assistance or accommodation for interviews or website access may contact us by sending an email to [email protected].
Note: Steno personnel will always have a steno.com email address. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer has been extended.
by twochickswithasidehustle | Oct 4, 2023 | Uncategorized
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Our Team
We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.
Who You Are
Brightwheel is seeking an experienced Quality Specialist to join the Enablement Quality team. The Quality team is responsible for sales enablement through monitoring and grading Sales reps on quality, process adherence, and performance. This includes monitoring Sales calls throughout the lifecycle of a lead, assessing results, and producing actionable intelligence via reporting and coaching. The Quality team partners with Sales and Support leaders to ensure processes and results fit within the scope of our company’s mission and values. This is an important role within the Enablement ecosystem that ensures efficiency, productivity, and effectiveness where customer interactions are most critical.
You are an experienced Quality Specialist who has monitored hundreds or thousands of sales (or client-facing) calls. You have written quality reviews and generated reports that were valuable resources for your sales counterparts. You have a knack for all things Quality, including strategic level understanding and how and why Quality fits into the greater world of Enablement. You are a natural leader, thought leader, and Quality Subject Matter Expert. You are willing to roll up your sleeves and get it done, and lead the charge if called upon. You enjoy and have an aptitude for training and coaching others, and lead by example. You take personal ownership in the team’s missions and SLA, and always strive for perfect accuracy.
What You’ll Do
- Monitor sales cold calls, demos, and additional support calls for quality, process, and performance
- Produce concise, objective reports for each call review
- Identify trends and best practices as takeaways for Sales and CS leadership.
- Produce reporting and maintain system data as needed
- Create and sponsor Quality initiatives and training sessions
- Ensure team and personal KPIs are met or exceeded
- Be available to act as Team Lead or Trainer as needed
- Assist Quality Manager with program-level initiatives
- Review escalated calls as needed
Qualifications, Skills, & Abilities
- High-level ability to understand context and implication with an objective detachment
- Ability to review a high volume of calls each day without sacrificing focus or accuracy
- Demonstrated ability to produce error-free work against demanding deadlines
- Ability to review the work of others, including team members
- Ability to work independently in an isolated environment
- Passion for ownership of work and self-motivated to excel
- Knowledge of inside sales fundamentals (funnel, pipeline, close rate, etc.)
- Leadership experience a plus
- Familiarity with Early Childhood Education a plus
- Familiarity with brightwheel’s product and app is a plus
- 2+ Years of experience in Quality Assurance in a Call Center environment is a plus
$24.04 – $25.96 an hour
Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. In addition, our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.
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