Quality Analyst I

/ Remote
About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry’s most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world’s most innovative artificial intelligence systems and Appen is already trusted by the world’s largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees (PTEs). QAs are responsible for the overall quality of a project and will work collaboratively with an Appen project team to meet all project and client requirements.
Responsibilities
Quality Management:
Meet all quality and accuracy goals for various Appen projects
Execute day-to-day quality process for all assigned projects
Perform ad-hoc quality reviews of crowdsourced tasks to ensure accuracy and alignment to guideline instructions
Provide on-the-spot positive and constructive feedback to contributors regarding metrics-driven performance issues
Identify training opportunities that will drive increased levels of quality through various projects
Virtual Team Management:
Provide Crowd Support in alignment with job roles and responsibilities
Respond to contributor inquiries about the platform, quality metrics and customer audits
Manage a virtual team of proficient contributors that meet or exceed quality targets
Prepare and disseminate project materials based on contributor and/or client feedback to clarify guidelines or task instructions
Solicit and use input and feedback from Appen managers and crowd to help drive efficiencies and improve quality plans
Reporting and Communication:
Analyze and evaluate statistical reports to proactively identify and improve individual contributors and project results to improve client satisfaction.
Provide regular reporting on project quality status, as well as more in-depth analysis.
Communicate service-level expectations and directions to all contributors.
Provide up-to-date information that helps Appen staff and contributors anticipate and solve problems.
Communicate, with all stakeholders, in a timely, clear and concise manner
Participate in program improvements, initiatives, and committee work as assigned
Participate in regular team meetings with program staff
Where necessary, complete additional tasks as assigned
Required Knowledge, Skills and Abilities
Advanced Excel skills required
Driven to focus on quality and service delivery
Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
Flexible & independent; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
Proficient in English. Excellent communication skills, including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others
Demonstrated time management and organizational skills with attention to detail.
Excellent analytical skills, including ability to proactively identify problems, gather information, and set a course of action
Demonstrated understanding and appreciation for a global marketplace and workforce
Innovative thinker who drives the development and implementation of new ideas
Qualifications and Experience
BS or BA degree from an accredited university or equivalent work experience preferred
Minimum 1-2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired.
Experience managing and prioritizing large volumes of email correspondence
Experience with a Windows operating system and both Office suite and G-suite of products
Experience creating computer-based training courses is a plus
Bi-lingual in a second language is preferred but not required

Media Search Analyst (United States)

Basic Information

Country  

United States of America

Job Type  

Freelance

Work Style  

Remote

Description and Requirements

Join Our Team as a Media Search Analyst in United States!

Do you have a passion for Music, Video, and Apple products? We have an exciting remote opportunity for you! As a Media Search Analyst, you’ll play a crucial role in improving Siri, the Music App, Video App Store, and HomePod experiences. With flexible hours and the convenience of working from home, this role offers you the chance to contribute to a global tech giant.

WORK LOCATION: Within United States

WORK HOURS: Flexible hours and schedule

LANGUAGES REQUIRED: English

Key Responsibilities:

  • Evaluate various task types, including Music and Video judgments, within different media domains.
  • Utilize online tools to assess the intent and accuracy of user queries.
  • Apply your market knowledge, following provided guidelines, to determine the relevance and intent of task information for your market.

Requirements: 

  • Full professional fluency in English is required
  • You must be living in United States for at least 1 year
  • Familiarity with Apple products, must currently own an Apple device
  • Must have an email address associated with an Apple ID
  • Strong attention to detail and excellent communication are essential
  • Ability to work independently and flexibility to new techniques/processes
  • A keen interest in Internet research 
  • Access to a broadband internet connection, computer, and necessary software (provided at your expense)
  • Preferred level of education/certification – High School degree or higher (Further opportunities may arise to contribute to other tasks on a freelance basis)
  • Successful completion of online evaluations demonstrating the ability to follow guidelines

Why Join the TELUS International AI Community? 

  • Flexible hours to work around home life
  • Better Work-Life balance
  • Remote work & location independence
  • Positive environmental impact
  • Independent contractor role

What’s Next?

To apply for this exciting project, please follow these steps:

  1. Click “Apply Now” and create an account.
  2. Sign up and complete the required fields. Ensure the email address you use matches your primary Apple ID email.
  3. Confirm your email, set your password, and finalize your account. Check your spam/junk folder for confirmation emails.
  4. Set your country to United States and select English (United States) as your primary language. Please note that you must set up your country and primary language correctly in order to view this project.

Once the application is submitted, we will review your profile. Please give us enough time to evaluate as there is a huge volume of applications. Further updates will be sent to your email.

Audio and Video Data Collection- USA

Basic Information

Country  

United States of America

Job Type  

Freelance

Work Style  

Remote

Description and Requirements

TELUS International is currently looking for participants to complete a simple video and audio collection task.

The task can be completed remotely from the comfort of your own home.

Summary

Task description: Participants will have to take short videos of themselves  according to scenarios that will be provided while saying certain prompts

Each participant will have to take 44 videos.

A device will be shipped to your address, you will have to  complete the task, and need to ship the device back once the task is completed (envelope and shipment label will be included, you will have to ship via USPS)

Project schedule

  • The project is ongoing 
  • Estimated time to complete the task: Up to 1 hour
    Please note each participant can only complete the task once

Requirements

  • 18+ years of age
  • Stable Internet connection for the duration of the task

Payment rate

  • $25 USD for completing the full task
  • This is an independent contractor opportunity and a one-time task
  • Payment will be processed via PayPal or direct bank transfer, based on your preference.
    Bank account details will be requested separately

Internet Ads Evaluator_US 1.1

Basic Information

Ref Number  

Req_00114477

Primary Location  

Home Office – United States

Country  

United States of America

Job Type  

Digital Solutions

Work Style  

Remote

Description and Requirements

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

Learn more at http://www.telusinternational.com

Who is suitable for this work?

We are looking for dynamic people who have strong communication skills and use the Internet daily. You should also be flexible, reliable and have the ability to interpret and follow established guidelines. Payment will be based on completion of the agreed-upon tasks or engagements within the specified time period.

You will have the flexibility and freedom to work from your own home, working your own hours.

What are the main requirements for the opportunity?

  • You must be currently residing in the United States
  • You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
  • Suitable candidate must have full professional proficiency in English Language
  • Experience in use of web browsers to navigate and interact with a variety of content
  • Access to and use of an Android or IOS Smartphone to complete tasks
  • A Barcode Scanner application must be installed on your smartphone to complete certain tasks
  • Active daily user of Gmail and other forms of Social Media

Working on this project will require you to go through a standard recruitment process (including passing an open book assessment). This is a long-term project and your work will be subject to quality assurance checks.  

Why join the TELUS International AI Community?

  • Earn extra income
  • Access to our community wellbeing initiative    
  • Remote work & Location Independence
  • Flexible Hours to work around home life
  • Better Work-Life Balance
  • Be a part of an amazing online community

Additional Job Description 

What does the work involve?

In this opportunity you will be reviewing online advertisements in order to improve their content, quality and layout. You will be required to provide feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used. 

Another aspect of this opportunity will involve reviewing the language used in advertisements by examining grammar, tone and cultural relevance.

Through this work you will be making a valuable contribution to the quality of online advertisements in the United States.To ensure you receive correspondence regarding your application Please add the below 2 emails to your Safe sender List

[email protected] and [email protected]

EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.