by twochickswithasidehustle | Oct 15, 2023 | Uncategorized
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Gusto is looking for a team oriented, experienced Workforce Administrator who loves strategically thinking outside the box to solve complex contact center quandaries. You will report into the Workforce Management (WFM) team and be an integral part of scaling the team to propel Gusto to the next level of success.
The Workforce Management Administrator helps deliver exceptional customer experiences and achieve overall business objectives by maintaining/improving Gusto’s agent-facing solutions, and the productivity/performance reporting workstream. The Administrator will lead the program management for the WFM optimization, telephony, and CRM tools, implementations and upgrades as well as all training needs within the department. Other responsibilities include fulfilling management, operational, procedural, and ad-hoc analysis duties.
Here’s what you’ll do day-to-day:
Coordination of technology issues and reporting improvements
Primary ownership of strategy/program management for IVR/Bliss as it ties into WFM tools/Scheduling Tool and collaborator for development and usage of workload delivering tools
Monitoring IVR use and making recommendations to improve customer and agent experience
Handle reporting requests from the management team including requirements gathering, resolving expected impact, prioritization, process/report development and ensures consistency and relevancy
Prioritization of new functionality and enhancements and deprecating old or unused product functionality
Improving and maintaining routing strategies/in-queue messaging and new media channels [incl. new modalities]
Training on Scheduling tool as well as quality audits
Off hours support for high-severity issues as needed
Other duties and responsibilities as assigned
Stay current on internal policies and procedures
Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests
Respond to management requests to produce “what if” scenarios
Here’s what we’re looking for:
5 years relevant Workforce Management experience working in a contact center environment
Prior experience with workforce optimization software
Experience working in a global environment
Experience leading remote team
Experience working with third party vendors
Strong data analysis experience capturing, storing and reporting historical statistics
Shown NICE IEX, NICE CXOne, and Salesforce knowledge
Strong analytical skills and prioritization skills, as well as a well-developed sense of urgency and follow-through; ability to handle multiple projects under pressure
Excellent written and oral communication skills that can be demonstrated through the use of email, chat and all other forms of media channels
High-caliber interpersonal skills, presentation/facilitation skills and ability to work productively with all levels in an organization while maintaining a positive demeanor
Optimistic leadership: you are passionate about making magic for our community. You realize the vital role that staffing plays in appropriately cultivating positive experiences with our customers, allowing for positive support experiences every time, all the time
Our cash compensation range for this role is $107,000/yr to $141,000/yr in Denver & most major metros. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
by twochickswithasidehustle | Oct 15, 2023 | Uncategorized
Gusto has physical office spaces in Denver, San Francisco, and New York City. All Gusto roles posted in these metro areas come with the expectation of working from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
About the Experienced Payroll Advocate position:
We are looking for payroll experts who are passionate about providing small business owners with the best customer service experience in the world. You will guide our customers through using Gusto for payroll and benefits and act as their advocate internally to influence our product decisions and roadmap. You’ll address real problems and deliver an exceptional customer experience, all while continuing to work in the payroll industry and begin your career in the high growth tech industry.
The Experienced Payroll Care Advocate position sits within Gusto’s Customer Engagement organization, and is the linchpin of our world-class customer experience. With their passion, insight and customer advocacy, this team has helped us maintain a high NPS score while serving hundreds of thousands of businesses.
This position is available Las Vegas and Orlando as a remote opportunity, as well as in Denver as a hybrid opportunity, where you’d be expected to be in office at a minimum of two days per week.
Here’s what you’ll do day-to-day:
You will provide exceptional customer service by interacting with small and medium sized business owners to resolve payroll related questions via email, chat, and live phone shifts, the latter lasting up to 8 hours during periods of high inbound call volume. You may be scheduled anytime during our hours of operation (7am – 6pm MT).
You’ll handle inbound customer inquires about processing payroll, taxes and compliance.
You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
You will be able to perform your duties in a fast-paced environment, being able to adapt to change quickly in order to quickly resolve customer issues.
You will work in close collaboration with other advocates as well as collaborate across the company in order to influence product development.
You will be flexible in order to accommodate annual volume spikes ranging from December through March where we require additional weekend overtime and blackout periods for paid time off in order to provide the best service possible to our customers.
You will be able to deliver exemplary customer service using a “search first” mentality.
Here’s what we’re looking for:
Minimum of 2 years work experience in the payroll or financial industry, with a basic understanding of taxes, compliance, filings and wage laws across multiple states
No less than 2 years of work experience in a customer-facing role (ideally contact center, accounting, payroll, taxes, and/or benefits experience).
Payroll Industry Certifications (FPC or CPP) are a plus!
Tech Savvy: You know your way around GSuite and a Mac. Bonus points for knowing Salesforce, JIRA, and Slack.
Team Player: A consummate teammate, ready to wear multiple hats, inspire those around you, and work collectively while priding yourself in maintaining a professional brand and image.
Self Starter: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction for a minimum of 24 months.
Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment.
Great written and verbal communicator: Loves writing and talking about technical concepts to a wide range of audiences and understands the importance of listening to the customer before delivering service.
by twochickswithasidehustle | Oct 15, 2023 | Uncategorized
Job Details
Description
Driven by our Passion for People, our Scheduler/Dispatch Agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butter—and our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.
Qualifications:
Proven track record of ALL of the following STRIVE values:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications
Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Responsibilities:
Construct daily vehicle routes for safe productive passenger pick-ups and drop-off’s in a transit/paratransit environment.
Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service.
Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.
Communicate effectively with management as it pertains to strategic objectives.
Organize and conduct activities to assure safe, cost-effective, on-time operating performance.
Tracks and reports adherence to run cut structure and communicates issue to management.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
LI-DF1
Qualifications
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Peer Recognition: Inspired to perform well by the praise of coworkers
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Preferred
High School or better.
by twochickswithasidehustle | Oct 15, 2023 | Uncategorized
Job Details
Description
Our Seasonal Contract Recruiters are Independent Contractors for a limited engagement in a given year. They are primarily responsible for non-exempt Customer Service recruiting, although they may help from time to time in recruiting exempt positions.
Responsibilities:
Deliver daily hire targets, established weekly, for all assigned roles by executing full-cycle recruiting efforts to bring in top talent.
Adhere to Inktel’s recruiting processes.
Post open roles, review resumes, screen, assess and interview candidates for Inktel and role-fit.
Coordinate interviews with candidates and Operations leadership.
Create and/or leverage an organic pipeline of great candidates from the area through creative approaches.
Serve as an excellent partner to the Site Director or Hiring Leader.
For W2 hires, ensure background checks and drug tests are completed immediately following the offer and any pending checks are reviewed daily.
Complete UltiPro post-hire verification steps as dictated by Inktel’s recruiting processes.
Deliver excellent candidate experience at every stage of the candidate journey
Qualifications
Driven by delivering results and meeting goals.
Effective at working independently with little supervision.
Organized, planning schedule in an efficient, structured manner. Focuses on key priorities.
Creative, generating new approaches to challenges or innovates best practices.
Amazing combination of nimble thinking, high energy, passion and persistence. Resourceful.
Positive outlook and enthusiastic attitude.
Strong desire to be of service to our clients and internal partners.
Excellent oral and written communication skills.
Naturally curious with an aptitude for learning and understanding quickly.
Ability to multitask and handle stress effectively.
1-3 years of professional recruiting experience, full-cycle preferred.
Equipment
Inktel will create the necessary credentials for access to our job boards, HRIS and other tools necessary to deliver expected results.
Inktel will not be providing any hardware or other equipment. The Seasonal Contract Recruiter will provide their own devices (primarily phone, computer, internet connection, among others) to perform their recruitment services.
Compensation
Inktel will pa
y bi-monthly via direct deposit based upon the compensation rate established in the contractor agreement.
by twochickswithasidehustle | Oct 15, 2023 | Uncategorized
Summary
Yelp is used by millions of small and local businesses to manage their online presence. Local businesses are turning to Yelp because we’re uniquely positioned to help them to grow their business and reach potential customers. Our Product and Engineering teams have partnered with local businesses to identify their needs and build innovative products and features to support them. Our commitment to connecting people with great local businesses has never been stronger.
We are looking for a seasoned product manager to join the Local Business Monetization product team. In this role you will lead the charge for building new products and features for small and local business owners to manage their online presence and to advertise on Yelp. This is a highly visible position with a large associated revenue impact.
If you are looking to own a key part in our mission to help local businesses grow, work in a billion dollar revenue company, and work with a cross functional group of Engineering, Design, Marketing teams, Biz Ops, Data Scientists, and other Product Managers, then this role is for you!
The culture at Yelp is a unique environment combining the best parts of being at a startup with the stability and resources of a successful public company. You’ll have full ownership of the product you’re working on and will be able to make fast decisions in a highly collaborative environment. Your work will have a huge impact on Yelp and the local business community.
This opportunity is fully remote and does not require you to be located in any particular state within the US. We welcome applicants from throughout the US.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
What you’ll do:
Listen to local business wants and needs. Identify, analyze, and prioritize products and solutions to help small and local businesses manage their online presence, advertise and connect to potential customers.
Develop a product roadmap and write functional product requirements in collaboration with marketing, design, analytics, data science, and engineering teams, and other cross-functional partners.
Work with our talented engineering team to implement and roll out new features that drive revenue to our local business.
Manage the cycle of define / build / release / measure end-to-end.
Define long-term roadmaps, prioritize features and evangelize product launches to executives, product managers, sales, business development, go-to-market team, and other stakeholders at Yelp.
What it takes to succeed:
You have 5-8 years of product management experience. Experience working with small business owners is a plus.
Cross-functional: you will work very closely with the Customer Support Team, Marketing team, Go to market team, Engineering team, Marketing team, Design team, Biz Ops team, Data Science, etc. You will drive your projects and influence the roadmap of other cross functional teams.
Strategic thinking: You can think strategically, provide vision and unified roadmap across multiple teams, and lead teams along your vision and roadmap.
Excellent in execution: you make things happen. A balance between strategic thinking and attention to detail.
Customer obsession: you genuinely care for our customers (e.g small and local business) and know their needs the best, and translate customers wants and needs into concrete product features.
Analytical: Solid understanding of metrics and strong analytical skill, with experience in A/B testing is a plus. You are business savvy and metrics driven to make the right product investment decision.
What you’ll get:
Compensation range is $110,000-230,000 annually. You may also be offered restricted stock units and benefits.
This opportunity has the option to be fully remote in all locations across the US.
You can find more information about Yelp’s five star benefits here!
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