Care Coordinator

by | Jun 5, 2025 | Uncategorized

About SonderMind

At  SonderMind,  we  know  that  therapy  works.  SonderMind  provides  accessible, personalized  mental healthcare that produces high-quality outcomes for patients. SonderMind’s individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind’s clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical  outcomes.  To  enable  our  clinicians  to  thrive,  SonderMind  defines  care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

As a Care Coordinator, you will be at the forefront of our mission to make therapy accessible for all.  You will be our customer’s initial contact and provide primary support for clients seeking care. In this role, you will also work with external partners and healthcare systems and utilize various technologies to ensure the client is connected and maintains the required support through an episode of care.

Successful candidates will be able to communicate effectively, think critically to resolve issues, be willing to learn, be open to feedback, and be champions of the SonderMind brand while working in a fully remote environment.   This is an excellent opportunity for those with experience in care coordination and/or recent college graduates or people looking for a career pivot and want to join a high-growth organization where they can advance their careers. Your journey at SonderMind will be about more than just a job; it will be about personal fulfillment, professional growth, and the chance to leave a lasting legacy in the world of mental health.

Essential Functions

  • Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
  • Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
  • Utilize a consultative approach to assist with identifying the correct provider for care.
  • Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
  • Interact with external partners and healthcare systems to ensure access to care.
  • Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
  • Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
  • And other responsibilities and ad-hoc projects from time to time based on business needs.

What does success look like?

  • Within two weeks, fully understand our client journey and be able to support the  client onboarding experience and share the benefits of choosing SonderMind to achieve their mental health goals.
  • Within three weeks, understand SonderMind’s technology platform and how to provide support for SonderMind clients.
  • Within one month, fully support new client requests and inquiries via phone, email, and form submissions. Ongoing ability to effectively answer questions and requests from our new clients and effectively hit defined goals and targets.
  • Ongoing ability to adapt to the change in workflow and job tasks.
  • Ongoing proactive identification of problems and asking questions to clarify and help solve problems.
  • Ongoing communication, both written and verbal, to engage, learn, and take action 

Who You Are

  • Strong desire to assist clients and provide support to those seeking mental health care
  • Ability to work with people in vulnerable situations 
  • Strong communication skills, both written and verbal
  • Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows 
  • Strong problem-solving skills and attention to detail
  • Flexibility to work in a fast-paced, dynamic environment
  • Goal-oriented with a strong drive to achieve results
  • Openness to feedback and a commitment to personal and professional development

Our Benefits 

The hourly rate for this role is $21.64/hr.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

  • A commitment to fostering flexible hybrid work
  • A generous PTO policy with a minimum of three weeks off per year
  • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
  • Employer-paid short-term, long-term disability, life & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
  • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
  • Travel to Denver 1x a year for annual Shift gathering
  • Fourteen (14) company holidays
  • Company Shutdown between Christmas and New Years
  • Supplemental life insurance, pet insurance coverage, commuter benefits and more!
APPLY HERE

Revenue Cycle Specialist

by | Jun 5, 2025 | Uncategorized

Description

MedScope, a division of Medical Guardian, is a rising leader in the medical alarm industry, seeking a seasoned Revenue Cycle Specialist with health insurance claims experience to fill a role in the Revenue Cycle Department. The Revenue Cycle Specialist is responsible for managing an assigned book of business consisting of Medicaid payers to ensure accurate and timely reimbursement for healthcare services. This role focuses on claim follow-up, denial resolution, payer correspondence, and ensuring compliance with payer-specific guidelines. The specialist serves as the primary point of contact for assigned payer accounts and works to resolve outstanding balances through proactive follow-up and problem-solving. Ability to analyze data and think critically is a must.  

This is a full-time, remote position requiring a daily schedule of 9:00am-5:00pm EST. 

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Hourly rate: $22/hour

Key Duties and Responsibilities:

  • Manage a defined book of insurance payers and serve as the subject matter expert for each.  
  • Meet or exceed monthly productivity and resolution objectives, and KPIs centered around collection percentage goals. 
  • Conduct timely follow-up on outstanding claims, ensuring resolution and reimbursement within established payer timelines. 
  • Review, analyze, and appeal denied or underpaid claims in accordance with payer policies and contractual obligations. 
  • Identify trends in denials and underpayments and escalate issues to management. 
  • Communicate with insurance companies via phone, payer portals, or written correspondence to resolve claim issues. 
  • Ensure all claim activity is accurately documented within the billing system for audit and tracking purposes. 
  • Monitor payer-specific timely filing limits and authorization processes to ensure compliance. 
  • Prepare and submit corrected claims or claim reconsiderations as needed. 
  • Stay updated on payer guidelines, filing terms, authorization workflows, and general rules. 
  • Limited phone work exclusively dealing with care managers; minimal to no direct interaction with patients or consumers. 

Requirements

  • Proficiency in the Microsoft Office suite of applications required. 
  • Strong analytical skills. 
  • Strong communication with excellent oral and written communication skills. 
  • Critical thinking – ability to decipher when things are missing or incorrect. 
  • Accurate and organized with the ability to multitask. 
  • Friendly phone demeanor – will be in direct contact with care managers. 
  • Self-starter who can work in a remote environment. Must be able to work both independently and collaboratively on a small team and be accustomed to working with deadlines. 
  • Punctual and reliable with a professional appearance and demeanor. 

Desired Experience:

  • High school diploma or equivalent required; associate or bachelor’s degree preferred. 
  • 2+ years of experience in medical billing or revenue cycle management, with emphasis on insurance follow-up or A/R. 
  • Experience with Medicaid and Managed Care Organization a plus. 
  • Strong understanding of claim lifecycles, payer policies, and denial management. 
  • Familiarity Salesforce and/or Waystar is a plus. 
  • Ability to work independently and manage time effectively within a high-volume environment. 

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation & Public Holidays)
  • Short Term & Long Term Disability
  • Retirement Plan (401k)
APPLY HERE

*Scout Search Quality Rater – English (United States)

by | Jun 3, 2025 | Uncategorized

OVERVIEW 

Do you enjoy researching or know how to find what you’re looking for with just a few keywords? Are you the type of person that already knows what someone is saying before they finish their sentence? If so, we have a unique opportunity for you to put your skills to the test!

Welocalize is seeking Englishspeakers to help support our client’s project as a Search Quality Rater. 

In this position, you will use your unique gifts of understanding people’s intentions to improve the online search engine experience. Our main goal for this project is to develop and augment AI data. To put it more plainly, you will provide subjective and objective ratings based on project rules and conventions. You will complete tasks in American English.

In this position, you will be able to set your own schedule to accomplish the weekly goals and you will receive support from the project management team during business hours, usually Monday to Friday, from 9:00 AM to 5:30 PM (Pacific Time). 

Project Details

Job Title: Search Quality Rater

Location: Remote, US-based

Hours: Minimum 10 hours per week, up to 29 hours per week; set your own schedule

Start date: ASAP

Employment Type: W2 Part-Time Employee, payment every 2 weeks

Longevity of project: 12 months (with possibility of extension). 

This work is based on project needs. Weekly hours may vary.

Benefits

Employee Assistance Program 

Following eligibility requirements

Paid Sick Time

Medical Insurance

Dental Insurance

Vision Insurance

HSA

Voluntary Life Insurance

Accident, Critical Illness, Hospital Indemnity Insurance

401(k) Retirement Plan

Currently hiring in: Alabama, Florida, Georgia, Indiana, Kansas, Kentucky ,Missouri ,Montana, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania ,South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin. 

Applicants must be of at least 18 years of age to apply.

Requirements

  • Fluency in English, both written and spoken;
  • Strong understanding of the popular culture in the United States; 
  • Excellent online research skills; 
  • Web-savvy and able to work in a fast-paced environment; 
  • Reliable computer system and internet connection; 
  • Reliable anti-virus software (as you will be surfing the web as part of the work); 
  • Ability to follow instructions in English and comply with the project conventions and rules expected by the client; 
  • Must be dedicated only to “Search Quality rating program” and not other search or ads rating programs.

Privacy Notice

  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Additionally, we employ anti-fraud checks to ensure all candidates meet program requirements. At Welocalize, we are committed to protecting your privacy. We collect and process personal data responsibly and transparently, ensuring its confidentiality and security. Personal information collected during the hiring process will be used solely for employment eligibility verification and compliance with legal obligations. We do not share your information with third parties without your explicit consent, except as required by law. Our Privacy Policy outlines how we handle your personal data, including the types of information we collect, how we use it, and the measures we take to protect it. We are dedicated to maintaining the accuracy, confidentiality, and security of your personal information. For more details, please review our Privacy Policy, which provides comprehensive information about our data collection, usage, and protection practices.

To be successful in the process, candidates must sign a Non-Disclosure Agreement to protect client confidentiality and pass learning modules and a required quality test designed by our client before starting work.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. In addition, we employ anti-fraud checks to ensure all candidates meet the requirements of the program.

If you are currently working or have previous experience as an “Ads Quality Rater”, unfortunately, you will not be able to work on our Search Quality Rating project.

However, we often have an open Ads Rating job posting. Please check our careers page here to apply: https://jobs.lever.co/welocalize

Please apply with your Gmail address to comply with Client specific requirements.

APPLY HERE

Social Media Content Creator (US based only)

by | Jun 3, 2025 | Uncategorized

Location: Remote (US based only)

Compensation: Paid PER video (minimum expectation of 2-3 videos per week) ($50/pv)  

Duration: position with potential for future employment based on performance

About Us: Creating joy through music is our driving force.

We believe in the power of a song. And that force is what has kept us going for over four decades. Based in the U.S., Singing Machine® is the worldwide leader in consumer karaoke products.

The first to provide karaoke systems for home entertainment in the United States, we offer the industry’s widest line of karaoke products, allowing consumers to find the best machine for them! Singing Machine is the most recognized brand in karaoke and our products incorporate the latest technology for singing practice, music listening, entertainment and social sharing.

Role Overview: We are seeking a dynamic and creative Content Creator to craft engaging video content that highlights our karaoke products in a relatable way with authenticity and rawness. Your main focus will be on creating content that resonates with Gen Z on TikTok and that caters to the needs and audiences of the platform while steering clear of traditional, overly polished approaches.  

Responsibilities:
Content Creation: Develop and film 10 TikTok videos per month that feature our karaoke products in entertaining, relatable scenarios. Shoot content primarily using an iPhone.

Innovative Ideas: Generate creative content concepts that position karaoke as a fun activity for friends and social gatherings, appealing to a broader audience beyond families.

Authentic Filming: Utilize raw and spontaneous filming styles, such as street interviews and candid moments, to engage with the TikTok community.

Trend Awareness: Stay current on TikTok trends and seamlessly incorporate them into your content strategy to maximize engagement and reach.

Requirements:
Experience (preferred not required): 1-2 years of proven experience creating engaging video content specifically for TikTok or similar platforms.

Authenticity: Ability to showcase products in a natural and authentic manner, avoiding overly salesy or polished content.

Creativity: Strong storytelling skills with a knack for connecting with diverse audiences.

When applying, upload an updated resume and portfolio showcasing any previous work (best-performing on pertinent platforms).  Be sure to include relevant social media handles and links to videos in your application to show us your best work.

We look forward to seeing your creativity in action!

APPLY HERE