by twochickswithasidehustle | Nov 3, 2023 | Uncategorized
Location: Remote
Who We Are: Banza reimagines your favorite comfort foods, like pasta, pizza, mac & cheese, and rice using chickpeas. Why? Because we know chickpeas aren’t just delicious, they’re also one of the most nutritious and sustainable foods. Yet 80% of the country isn’t eating enough of them. Our mission is to inspire people to eat more chickpeas and other beans, making a positive impact on human health and the environment. Banza is the fastest-growing pasta brand in the country, and our products are available in over 21,000 stores nationwide. We’ve been named one of TIME Magazine’s Best Inventions of the Year, Adweek’s Best Food Brand, and are proud to have fans at Good Morning America, The New York Times, Food & Wine, Bon Appetit, and more.
Your Mission: Banza is seeking a freelance Customer Experience Associate! This person will play a critical role in the customer journey by engaging with our customers across various platforms, including email, social channels and e-commerce channels.
What You’ll Do
Manage all inquiries to Banza’s info@ email
Resolve all high-priority customer complaints efficiently, empathetically and discreetly
Monitor and respond to customer comments on all social channels, paid ads and e-commerce review listings
Collaborate with key members of Banza’s marketing and product team as needed
Coordinate product replacements, refunds and donation requests
Develop a strong understanding of Banza’s products and benefits
Who You Are
1-2 years of experience in a customer-facing role
Able to commit 15-20 hours per week
Can-do attitude that allows you to turn a negative experience into a positive one!
Excellent communicator and strong writer who can tailor responses to fit the situation
Bonus if you’ve worked with CX tools like Gorgias and Shopify backend; if not, willingness to learn
Details
15-20 hours/week
$25/hour
by twochickswithasidehustle | Oct 31, 2023 | Uncategorized
At MissionWired, we help clients create revolutionary digital strategies that advance their mission, change our country, and have a positive impact on the world.
MissionWired is the only wholly integrated, digital-first direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $3.1 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.
We’re digital-obsessed, tech-savvy do-gooders who care deeply about social change. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Animal Legal Defense Fund, Save the Children, and Friends of the Earth, as well as progressive political organizations, campaigns and candidates. Each cycle is an opportunity for us to support organizations across the country while expanding the Democratic majority in the Senate.
We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin.
We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.
Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.
Overview: We are looking for an Email Production Associate ready to throw their digital skills behind electing Democrats, combating climate change, and other world-changing initiatives. You’ll be adding firepower to our digital production team in coding top-notch emails and webpages, building digital user journeys, and crunching email and advertisement response data – playing a crucial role in online advocacy, fundraising, social media, and list growth strategy. (And you’ll be doing it for some of the biggest names in the progressive movement!) Join us and let’s GO!
You will be responsible for:
- Coding and sending mission-critical emails that raise money and promote social change;
- Building digital user journeys that raise awareness and bring about change for pressing social, environmental, and political issues;
- Working alongside a team to tackle data-analytics projects and crunch numbers that will inform strategy and identify new ways to innovate and push forward our tech tools and approaches; and
- Paying close attention to detail and ensuring strong quality and great user experience for our clients’ audiences.
Must-have qualifications:
- 1-3 years experience, including past internships and part-time work;
- Initiative and good judgment to resolve issues;
- Solid interpersonal communication skills – i.e., a stellar team player!
- Experience coding in HTML and CSS as it pertains to either email or web;
- Experience working with Excel or other spreadsheet or data-processing software; and
- Familiarity with SQL or Python.
Nice-to-have qualifications:
- Experience building and sending emails in multiple mass emailing systems, for example, EveryAction/NGP, Salesforce Marketing Cloud or Pardot, Luminate, Engaging Networks, Mailchimp, ActionKit, Acoustic (FKA: IBM Marketing Cloud or Silverpop), and/or other platforms;
- Experience implementing Google Marketing Platform tools, i.e., Analytics, Optimize, E-Commerce, and Tag Manager;
- Experience implementing digital advertising tracking, e.g., Facebook or Twitter pixels; and
- Experience setting up digital user experience tests, e.g. email A/B tests.
Salary range for this role is $50,000 to $60,000 per year, depending on experience.
This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.
If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!
*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.
Benefits
-100% employer-paid premiums for platinum-level medical plan on a national health care network
-100% employer-paid life insurance and short term disability
-50% employer-paid vision and dental insurance
-401(k) with 3% employer contribution
-17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.
-Paid parental leave at 100% of your salary
-Financial support for reproductive and transgender care
-Flexible telecommute and remote work policies
-Company issued Mac products for home offices
-Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available
Location
We are currently working remotely with no return to office date. Applicants may reside in the following states: CA, CO, CT, DC, FL, GA, IL, IN, LA, MA, MD, MN, MO, NC, NJ, NV, NY, OH, PA, SC, TX, VA, WA, and WI. Due to FL legislation, MissionWired is required to participate in e-verify.
by twochickswithasidehustle | Oct 31, 2023 | Uncategorized
We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
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JOB DESCRIPTION
What does a Fraud Investigator do?
You will be responsible for examining account activity utilizing various proprietary and industry tools to detect and prevent fraudulent activity as well as investigating suspected, alleged or known internal and external fraud perpetrated against Green Dot and its customers.
As a Fraud Investigator, you can look forward to:
- Conducting investigations of suspicious loss or account activity related to straightforward or moderately complex fraud schemes. Investigations involve highly confidential data and communication w/external and internal partners
- Executing SQL data pulls and batch processes related to fraud investigations.
- Presenting findings and recommendations from fraud investigations
- Recommending actions on merchants, accounts and fraud strategy for rules implementation.
- Utilizing and understanding all relevant materials for weekly and monthly reporting and perform ad hoc analytical activities.
- Assisting with minor database administration activities.
- Processing any daily queue work or email referrals as needed to the support the Fraud Operations team
- Communicating with partners related to current research requests
- Using sound judgment to plan and accomplish goals under general supervision.
You might be the right match for this role if:
You have experience working in an analytical role. You have high professional integrity and the ability to handle confidential and proprietary data. You can take initiative and execute tasks. You have strong verbal and written communication skills and the ability to interact professionally with all levels of the corporation including Executive / C-Level. You have strong problem-solving and analytical skills that will allow you understand transactions and accounts.
Ready to join us in our mission? These are the qualifications we are looking for:
Required:
- Minimum 2 years of professional experience in an analytical role, preferably in the financial services industry, or fraud operations.
- High level of proficiency in Excel and SQL or a willingness to further enhance those skillsets.
- Flexibility including willingness to work on weekends, and outside of the normal business hours if necessary.
Preferred:
- Bachelor’s Degree or professional certifications strongly preferred.
POSITION TYPE
Regular
PAY RANGE
The targeted base salary for this position is $30,500 to $46,600 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
by twochickswithasidehustle | Oct 31, 2023 | Uncategorized
About Gaggle:
Gaggle has been supporting student safety and well-being for over 20 years. We’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff. With no out-of-pocket expenses to clients and no billing of insurance, we are able to support students’ mental health needs regardless of their location or ability to pay.
Why Join:
100% remote work
Work from any location you choose
Complete Control Over Your Schedule
Flexible work schedule, including PT or FT hrs (mornings/evenings, weekdays/weekends)
No Billing Insurance
Sessions are funded by the schools so there’s more time to focus on therapy
No Show Protection
Partial reimbursement for no shows & cancellations within 24 hrs
Open Office Hours
We support you the way you support the students
Competitive Compensation
Starting rate is $50/hr dependent on years of experience, state licensure, level of certification, etc.
Receive an annual $200 Contract Stipend
Paid Cross-Licensing Fees
Responsibilities:
Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health
90% clinical / 10% admin
Required Qualifications:
Independent license OR supervised associate license to provide mental health counseling services (LPC, LCSW, LMHC, LPC-A, LSW or similar)
Strong technology skills
Must acquire professional and general liability insurance prior to taking on clients and have Gaggle listed as Additionally Insured
Preferred Qualifications:
2+ years of counseling experience
Bilingual candidates encouraged to apply!
Dual state certification is a plus!
EEO Statement: All qualified applicants will receive consideration for contracting without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
by twochickswithasidehustle | Oct 31, 2023 | Uncategorized
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Tier 2 – Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon.
We are looking for motivated phone mods with a “can do” attitude, willing to go above and beyond and hit the ground running! As a member of the team, you’ll use your passion for digital entertainment & customer service to respond to customers via phone & email!
Project hours (all times Pacific):
From 1 pm to 2 am
Hourly Rate:
To be discussed in the interview phase
Commitment:
10hrs
90days
Language Required:
English
What We Are Looking For:
Has excellent English grammar skills
Accurately addresses any email or chat issue
Is available a minimum of 10 hours per week
Communicates with customers with empathy and understanding
Knows how to utilize open-ended questions to understand any problems and concerns
Understands the importance of maintaining positive customer relationships
Represents our client’s brand
Conducts discussions with eloquence and deep customer concern.
Zendesk experience is a HUGE plus!
T2 experince is a HUGE plus!
IMPORTANT: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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