by twochickswithasidehustle | Dec 4, 2023 | Uncategorized
At GOAT Group, our Fraud team is essential in maintaining trust between our buyers and sellers. Tasked with everything from auditing purchases to verifying credit card information, you will be part of a group dedicated to protecting our customers as well as the integrity of our platforms. In this vital role, you will use best-in-class technology alongside our own proprietary analytical models to ensure superior fraud prevention.
In this role, you will:
Review all orders utilizing fraud tools on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements
Maintain or exceed minimum review volume expectations with minimal errors, complaints, fraud alerts and chargebacks
Review and study various notifications and escalations to identify fraudulent transactions
Provide timely and accurate responses to emails and/or voicemails to ensure that customers are getting the best service especially when being asked for verification, etc
Maintain accurate and thorough records of any and all restrictions placed or refunds processed
Work with fraud leadership to evaluate or develop tools and infrastructure to enhance the ability to detect fraudulent activity proactively
Reporting activity and fraud trends
Work closely with other members of the team to continuously improve internal processes whenever necessary
Maintain effective working relationships across internal and external departments as necessary
Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
Must be able to work weekends and non-traditional shifts. Morning shifts and evening shifts available. Typical operations hours are 8a-8p local time. Holidays may vary
We are looking for:
1+ years of related experience with fraud prevention, fraud data analysis, investigations, or risk management
1+ years reviewing orders, identifying fraud trends and creating fraud rules
Proven skills with Spreadsheets or Excel (Intermediate to Advanced)
Ability to think analytically, logically and make accurate decisions
Excellent attention to detail with consistent accuracy
The ability to take direction and follow stringent processes and regulations
Must be highly organized and have the ability to meet critical deadlines in a fast paced environment
Excellent communication skills, both verbal and written
Self-starter, requires little to no supervision and comfortable taking initiative while quickly grasping concepts, processes and ideas
Must be able to work within a team environment and be a team player
Consistently go the extra mile to provide a positive consumer experience
Strong proficiency working with web browsers and web based tools
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
by twochickswithasidehustle | Dec 4, 2023 | Uncategorized
About the Team
At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.
Responsibilities:
Authenticate listings
Review and authenticate listings before they are available for sale
Remove unsafe listings or listings that don’t meet our marketplace standards
Ensure that listings are accurately described (size, condition) and in the right strata
Respond to community and marketing requests for additional item moderation
Review authentication defect reports to understand the nature of inauthentic items that made it through the authentication process to support the team’s continuous improvement efforts
Train and develop authentication skills
Stay up to date on how to authenticate specialty brands
Attend training or mentorship sessions with team leads to increase brand and authentication knowledge
Host training or conduct mentorship sessions to contribute to team learning
Contribute to company-wide initiatives and OKRS
Understand how authentication work affects defect rate and metrics for the item authentication team overall
Recognize how authentication volume affects SLA and metrics for the item authentication team overall
Other duties as assigned
We are looking for:
Strong knowledge and interest in streetwear, new & vintage fashion
Strong authentication abilities in at least three distinct designers
Enthusiastic about Grailed and/or power user of Grailed platform
Professional: Impeccable judgment when trusted with sensitive, non-public data and information
Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
Your performance will be measured on:
How accurately and efficiently you can authenticate listings
Requirements:
Work eligibility
Background knowledge about the product; you bring expertise to the team
Availability to work weekends and holidays (as scheduled)
The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
Hiring Range:
$20—$20 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
by twochickswithasidehustle | Dec 1, 2023 | Uncategorized
AI Trainers – Domain Experts – Data Collection /Independent Contractor – Project Based/ Remote
About Appen
Appen, a global AI leader, stands at the forefront with a network of over a million skilled contractors spanning 130 countries. We leverage cutting-edge AI-driven data annotation techniques to enhance AI systems for major tech companies and various industries. Our core values include a commitment to ethical AI and fostering a diverse and inclusive environment.
In project Mendota, we are looking for short 3-20 second action shot videos of people (adults and children), such as blowing a candle, kicking a ball, playing in the water, etc. If you can think it and it screams action shot, we want to see it!
You can submit a maximum of 5 action shot videos (1 action shot per video) using our Appen Mobile app.
REQUIREMENTS:
- Adult: 18-64 years old
-Minors: 0-17 years old
-Hardware: iPhone 12 or newer (older models and versions are not acceptable)
-Software: iOS 16 or higher
-Camera resolution is set to 4k, 30fps
-Stable internet connection
PAYMENT:
The pay rate range you see listed in the job post indicates the pay rate per accepted video (lowest rate) and the maximum you can earn if you submit 5 videos and they are all accepted after our quality-checks (highest rate). Amounts listed in USD.
$5 – $25 one-time
by twochickswithasidehustle | Dec 1, 2023 | Uncategorized
About Appen
Appen, a global AI leader, stands at the forefront with a network of over a million skilled contractors spanning 130 countries. We leverage cutting-edge AI-driven data annotation techniques to enhance AI systems for major tech companies and various industries. Our core values include a commitment to ethical AI and fostering a diverse and inclusive environment.
Become a part of the real-world conversations that will transform how chatbots interact. Join Project CHUR to enhance chat agent responses! We need people from the US who can interact with various chatbots on different websites.
Data collected for this project will be used to train machines to enhance customer support platforms. Your input will shape the future of chatbot technology!
If you are selected, you will receive a link to our tool to upload the conversations.
REQUIREMENTS:
-Fluent in English / Can communicate well over chat
-Has experience in using the chatbot feature of a website
-Can submit up to 24 conversations.
-A laptop/desktop computer to do the task
PAYMENT:
The task pay rate is $4. To earn the pay rate, you will need to pass our quality-checking phase according to the instructions. The pay rate is paid for each accepted conversation, which means in total you could earn 24 times this pay rate if you do the whole project according to our requirements.
$4 – $4 one-time
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