by twochickswithasidehustle | Dec 6, 2023 | Uncategorized
Role Summary:
Performs a broad range of complex sales support administration functions for capacity workflow queue, projects and task for the Operation Analyst and lead team. Contributes to processes that improve the operational efficiency for sales renewals. Audits inquiries and requests on client renewals to share status with the retention analyst by market. Contributes workflow process preparation determine distribution (NIGO/IGO). Completes review products details and provides status of missing information from client managers. Works closely with leadership to prioritize work queue, workflow and case assignment based on data received.
Role Responsibilities:
Operations Administration support of high volume triage renewal updates from client management
Analyze scrubbing inventory, case assignments for duplicates requests
Accept and track work requests from sales offices identifying and mitigating risks in the timeline
Auditing Sales Operations emails from the inbox and triaging information to appropriate analyst
Triaging emails Client Renewals and questions from Implementation and routing to appropriate analyst
Scrub all data received – Email Assignment and Client assignment folders
Alerting Sales Operations Analyst/Leadership IGO’s/NIGO’s in Blue Print daily
SFDC audits/updates based on opportunity received from manager
DES spread sheet validated/audited for customer experience and support of markets
Support execution of face sheets and peak periods
Cigna for Employers, VBE, Pre-Enrollment, Face Sheet deployment in peak periods
Provide data to administrative team for open enrollment kits/zip files based on products sold
Maintenance Mailboxes/Share drives/Client Files
Position Requirements
Bachelor/Associate’s degree in a related field preferred or at least one year of related experience.
Strong attention to detail; Audit and/or Quality Assurance experience
Knowledge of systems such as Excel, Word, Outlook, SFDC applications.
Strong attention to detail
Strong analytical and problem solving skills
Prior experience working with matrix partners and external customers is preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 24 – 36 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
by twochickswithasidehustle | Dec 6, 2023 | Uncategorized
Description
Ballotpedia is seeking to hire a full-time, 100% remote Election Data Researcher.
Reporting to the Local Elections Project Manager, the Election Data Researcher will conduct research and monitor public sources, primarily online, to generate and maintain a comprehensive election date calendar, especially at the local level, all the way down to the smallest cities and school districts. This position will also conduct candidate data research and help manage and audit candidate data research workflows for upcoming elections.
As an Election Data Researcher, you will grow to develop a good understanding of local election administration processes and know how to appropriately research, categorize, and summarize varying systems to fit the structure required to generate Ballotpedia’s election calendar.
This is a great position for a skilled researcher who is passionate about the opportunity to help expand fact-based, neutral election coverage in the United States for American voters, especially at the local level.
Responsibilities
As an Election Data Researcher, you will:
Research reliable elections information sources and develop automated election date research protocols.
Monitor and process the results of automated and manual research to generate and maintain Ballotpedia’s election calendar.
Cross-reference election notices and local administrative dates with rules and existing election date data to help determine candidate data research timelines according to a cohesive local election calendar.
Maintain and improve database of sources and research processes to improve Ballotpedia’s local election calendar over time.
Conduct data review and data cleanup activities, including:
Reviewing data for errors and inconsistencies, making corrections based on knowledge of Ballotpedia data standards and awareness of current information in Ballotpedia’s database.
Learning and growing your knowledge of state and local elections administration practices in the various states that you may be assigned to perform data research and data cleanup.
Participate in other election activities supporting Ballotpedia’s elections coverage, including:
Conducting election laws research and research on other pertinent political topics.
Conducting candidate data research for specific local elections.
Helping to manage and audit candidate data research workflows.
Qualifications and Characteristics
An ideal Election Data Researcher will:
Have a passion for elections, election and voter information, and politics, with a commitment to Ballotpedia’s mission to remain neutral in providing fact-based, objective coverage.
Have excellent research skills and the ability to follow general guidelines to locate appropriate online and direct outreach sources and record information in an organized, concise manner to answer detailed questions.
Have exceptional attention to detail and an ability to understand complex processes and consistently follow complex instructions over a large number of iterations.
Be able to accurately and concisely summarize complex concepts, difficult text, and detailed structures.
Have sharp critical thinking skills with the ability to understand the varied structures of a large number of sources and apply more general categories and logical statements to those structures.
Enjoy organizing their own lives and the world around them through elegant structures.
Enjoy receiving and implementing critical feedback for constant improvement.
Be adept at using utilities such as Google Chrome, Docs and Sheets, or similar tools to navigate, find, record, organize, and clean up information gathered from the Internet.
Environment
The Election Data Researcher will work remotely from their home location. All Ballotpedia staff work remotely. To join Ballotpedia, you must have a computer with Internet access.
Ballotpedia has a flexible work environment, BP Flex, in which every employee enjoys unlimited vacation and flexibility in scheduling. Each employee will be oriented to the principles of Ballotpedia’s flexible environment during new employee training.
Compensation
The starting pay range for the Election Data Researcher is $40,000-$50,000/year commensurate with experience.
In addition to salary, Ballotpedia offers an annual benefits stipend equivalent to $8,000 that is paid out in equal increments in each paycheck once an employee becomes benefits eligible. The stipend may be used to pay for a full benefits package, including health, vision, and dental insurance; retirement accounts; and more. If benefits are not elected, the stipend is taxed as regular income and added to salary.
To Apply
To apply, visit the Ballotpedia job opportunities page and fill out the form.
Please attach the following in PDF format:
Résumé
Cover letter detailing your interest in Ballotpedia’s mission, this position and your salary expectations
by twochickswithasidehustle | Dec 6, 2023 | Uncategorized
At C&F Enterprises Inc. we strive to learn, improve, and serve everyday. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit – the foundation of our success! We hope you will decide to join our family of dedicated employees.
Job purpose
To support Shipping and Logistics team members in daily tasks of invoices and administrative tasks to support business demands; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers. The Invoice Department is divided by business focus (i.e. C&F Enterprises, Gallery II, and Napa) therefore; the duties and responsibilities are subject to the assigned area.
Duties and responsibilities
Responsible for routing, shipping and processing invoices for Sales Orders.
Transport shipping documents to and from warehouse and office.
Responsible for the activities of freight bills.
Responsible for the activities of direct billing.
Address issues and concerns with the damage claims processing.
Generate and adhere shipping labels for accurate delivery of product.
Assist Sales team with order printing, processing and inventory control.
Utilizing computing skills and knowledge base to work multiple computer systems.
Supports maintaining a safe working environment and focuses on safe work habits.
Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
Demonstrates a commitment to C&F Enterprises, Inc. core values.
The position responsibilities outlined above are in no way to be construed as all encompassing.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Skills
Exceptional customer service capabilities
Demonstrated high proficiency in Microsoft Office-Excel
Excellent oral and written communication skills
Impeccable time-management, organizational and attention to detail skills
Stress tolerance and ability to diffuse collections situations
Ability to work both independently and in a group setting
Competencies
Positive Energy Level
Customer Relationships
Team Player
Maintain stable performance under pressure
Takes Initiative
Time Management
Sense of Urgency
Problem Analysis
Qualifications
A high school diploma and/or equivalent experience
1-2 years or more years in data entry, preferred
Knowledge of warehouse logistics and shipping, preferred
Must have strong computer and data entry skills
Must have excellent customer service, both written and verbal skills
Must be strongly proficient in Microsoft Windows and Excel
Must have the ability to learn new software programs
Must have the ability to produce significant volume and work independently
Physical requirements
Sitting, Standing and Walking
Lifting: Raising or lowering an object from one level to another (includes upward pulling)
Carrying, Pushing, Pulling boxes and sample orders up to 40 lbs.
Prolonged use of computer involved; use of hands and finger coordination; Specific vision abilities required by this job include close vision, distance vision. Color vision, depth perception and ability to adjust focus.
The successful candidate must be able to pass a pre-employment background check and drug screening.
by twochickswithasidehustle | Dec 6, 2023 | Uncategorized
About Framework
At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.
Our first product is the Framework Laptop, a thin, light, high-performance notebook that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we’ve launched the Framework Marketplace to enable an ecosystem of parts and modules. We’ve seen a fantastic reception to our first product from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and Wirecutter, along with landing on the cover of TIME’s Best Inventions of 2021. As a company, we made #35 on Fast Company’s Most Innovative Companies of 2022.
We come from successful consumer electronics startups including the founding team of Oculus, and we recently closed an $18M Series A fundraising round to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we’re in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!
The Position
We’re looking for a fantastic Community Support Manager to join the Framework Customer Experience Team to foster and provide support to the wonderful community of customers and developers using our products. This includes managing and moderating our rapidly growing community forum, jumping into our Discord server, social feeds, and subreddit, and being the bridge between our internal support and quality teams and the online world. We’re looking for someone who has unstoppable positivity and enthusiasm along with the technical knowledge to engage on complex hardware and software topics.
This is a remote position open to anywhere within the US. #LI-Remote
Responsibilities
Moderating and managing the Framework Community, encouraging positive discussion and debate.
Participating in our social feeds and pages across Facebook, Instagram, Twitter, YouTube, and Reddit to be a voice for the company and our brand.
Contributing to our knowledge base and proactively capturing new issues and solutions identified by community members.
Monitoring trends in potential technical or quality issues and collecting data for internal engineering and operations teams.
Providing support and partnership for our repair shop and hardware developer communities.
Capturing and condensing community sentiment and desires to help inform future product development.
Inventing and kicking off new community initiatives to drive our mission of remaking Consumer Electronics to respect people and the planet.
Requirements
2+ years of experience managing and providing top-quality support to highly-technical communities or social feeds online.
1+ years of providing software compatibility support for Microsoft Windows and various Linux distributions.
Deep familiarity and enthusiasm around PCs, spanning hardware and software.
An incredibly positive approach to providing feedback and support and wrangling challenging people problems.
Previous experience with forum software, social feed moderation, and support ticketing systems.
A love for writing and great technical and creative English communication skills.
An understanding of how to adopt the brand voice of the company.
Nice-to-haves
A passion for environmentalism, repair, DIY, and/or PC gaming.
Expertise at support automation and setting up new community and support systems.
Experience architecting and managing online programs focused on 3rd Party hardware development.
Experience creating and curating photo and video content for communities.
Fluency in languages beyond English and familiarity with working with multi-lingual international communities.
Experience working in a startup environment.
What we offer
Competitive salary and equity
Flexible work hours and locations
Be an early member of Framework’s team and get to shape the strategic direction of our operations
The chance to work at a startup that is fixing the consumer electronics industry
$60,000 – $120,000 a year
by twochickswithasidehustle | Dec 6, 2023 | Uncategorized
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
As the Product Expert for Veeva Compass, you’ll be focused on working closely with our customers to help ensure they are getting the most value out of our products.
Veeva Compass is our suite of data products, including prescription and medical claims record-level data to support more broad de-identified patient analytics and projected prescription and medical claims data to support HCP-level engagement.
Working with the Product Expert team Director, you’ll be the primary point for our customers. You’ll understand the key business problems our commercial customers are trying to solve and how our data can help them achieve their goals. Veeva Compass products are a new suite, and you’ll also spend your time building standard templates, determining the right success metrics to measure engagement, and overall developing best practices.
You’ll be embedded within the Product team to help ensure that feedback and improvement opportunities can be easily acted on.
This is a great opportunity for someone who is passionate about data and excited about working closely with customers to help make them successful on our Compass data products.
What You’ll Do
- Successfully own and manage customer relationships to ensure they are getting the most value out of Compass products, adopting new features & capabilities, and considering broader use cases our products can support
- Understand our customer’s commercial use cases and help them navigate the data to better support the business need
- Own onboarding and training of customers on the Compass Portal & data products
- Work closely with Account Partners to support & engage with our customers
- Drive the resolution of data investigations & data questions by partnering with the analytics team
- Build trust in our data products and help our data become central in customers’ business decisions
- Assist IT teams in setting up data ingest and bringing in the right technical resources when needed
- Work closely with the Product team to influence product roadmap as well as be able to translate design decisions and & product vision to customers
Requirements
- 3+ years of business consulting, engagement management, or customer success experience with life science data and/or analytics industry experience
- Experience as owner of customer relationships in a data-driven area
- Experience working with complex data sets/analyses to support customer use cases in healthcare/life sciences (e.g., patient data analytics, targeting & segmentation, incentive compensation, etc.) and delivering to cross-functional audiences (business, IT, analytics)
- Excellent presentation, communication, and project management skills (e.g., PowerPoint)
- Advanced SQL skills; able to query and manipulate relational databases
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $55,000 – $175,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Recent Comments