by twochickswithasidehustle | Mar 7, 2024 | Uncategorized
DESCRIPTION
Shopbop.com is looking for a Quality Assurance (QA) Specialist to partner with the Customer Service Training Manager to achieve explicit department goals through research and querying internal tools. The successful candidate will understand and use business metrics to summarize quality performance, identify solutions and assist the Training Manager in implementing necessary actions. The position requires a focus on details and prior experience working in a fast-paced, customer service environment.
Key job responsibilities
Monitor and report on quality metrics, deep dive and identify trends/root causes
Assist in the delivery of training and development opportunities that support the growth of the customer service department.
Assist in identifying the levers which will drive improvements and have the ability to execute on solutions proposed
Perform review of contacts from all channels to ensure adherence to quality assurance standards
Identify agent performance improvement opportunities through contact evaluations and provide feedback (observations and trends) to Customer Service Managers and the Training Specialist
Work with Customer Service Managers to drive a continuous improvement culture across the department
Work with the Training Manager to identify performance improvement opportunities by analyzing quality data and coaching documentation
Participate in QA calibrations, and identify process improvement opportunities relating to contacts, agent behavior and internal knowledge base gaps
Assist with QA ad hoc projects and create reports in a timely manner
Assist with coordination of QA efforts at all sites
Support the Shopbop Customer Service department during peak times of customer contacts
We are open to hiring candidates to work out of one of the following locations:
Virtual Location – WI
BASIC QUALIFICATIONS
2+ years’ experience in CS, retail, or service industry
High school diploma or equivalent
Proficient skills in Word, Excel, SharePoint, and Outlook
Exceptional communication skills, including the ability to:
Clearly and concisely communicate in writing and speech
Facilitate delivery of training solutions
Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
Flexibility with full-time schedule including shift assignments on weekends/evenings
High level of understanding of Shopbop Customer Service operations, Shopbop quality assurance and talent development
Performed within the Shopbop Customer Service department for at least 1 year and remained in good standing during that time.
PREFERRED QUALIFICATIONS
Excellent time-management, organizational, and prioritization skills
Keen eye for detail and high level of accuracy
Aptitude to take on and execute special projects
Self-starter, seeks out new tasks when work is complete
Independently handle increasingly difficult tasks with confidence and composure
Thrive in an ambiguous environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,700/year in our lowest geographic market up to $56,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
by twochickswithasidehustle | Mar 7, 2024 | Uncategorized
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Rebate Specialist – Remote
Job Description
- Maintains a clear understanding of rebate client contractual requirements, ensuring compliance with service level agreements.
- Understands and adheres to departmental policies and procedures.
- Processes quarterly manufacturer rebate invoicing for assigned clients or manufacturers.
- Reviews invoicing practices, including pre-invoicing quality reviews and adjustments for fee for service, managed care, diabetic supply and supplemental rebate programs.
- Produces reports, including federal rebate 64.9R.
- Works directly with manufacturers pertaining to dispute resolution.
- Acts as primary contact for manufacturers to answer/resolve rebate questions.
- Conducts quality validation and approval of claim files.
Minimum Qaulifications
- 2+ years of experience in customer support, analysis or business, preferably within a financial environment.
- Associate’s degree required or an additional 2 years of relevant experience in lieu of degree.
- Strong verbal and written communication skills.
- Strong working knowledge of Microsoft Word and Excel.
Potential pay for this position ranges from $18.87 – $28.30 based on experience and skills. Pay range may vary by 8% depending on applicant location.
by twochickswithasidehustle | Mar 7, 2024 | Uncategorized
Collects and inputs domestic theater and studio related data. Identifies and utilizes various methods of reporting to complete data.
Key Activities:
- Monitor theatres normal reporting time and evaluate the need to contact or communicate with the day shift on issues that can be handled during the day.
- Keep track of received data and source documents.
- Prepares and sorts source documents, and identifies and interprets data to be entered.
- Researches and locates theaters to be entered.
- Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.
- Researches pre-release data and contacts originator to confirm.
- Contacts originators of source documents to resolve questions, inconsistencies, or missing data.
- Makes necessary corrections to information entered.
- Successfully performs on job function in the Data Center with minimal mistakes.
- Helps peers as time permits.
- Makes suggestions to improve the processes.
- Trained at and performs three different job functions in the Data Center with minimal errors.
- Takes initiative to float from job function to job function to meet department needs.
- Assists new Data Center Employees.
- Trains new employees as required by Manager.
- Pay rate for CO (excluding Denver) $14.42 Hourly
- Pay rate for WA (excluding Seattle/SeaTac) $16.28 Hourly
Core Qualifications:
- HS Diploma or GED
- 0-1 year of related experience and/or training
- Data entry experience
- Experience using internet search engines in a research capacity
- Demonstrated proficiency with Microsoft Office Suite
- Ability to meet deadlines in a fast-paced environment
- Detail-oriented
- Ability to write simple correspondence
- Possesses solid oral and written communication skills
- Effectively present information in one-on-one and small group situations to customers, clients, and other employee organizations
- This is a part-time casual position scheduled for night shifts only. Night shifts typically begin at 7pm but may begin as early as 6pm. Must be willing to work past midnight (Pacific Time).
- Availability during all nights (week nights, weekend nights, and holiday nights) is required.
by twochickswithasidehustle | Mar 7, 2024 | Uncategorized
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Healthcare is looking for hands-on, passionate, driven candidate who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to modernize the health care industry. This position is with a growing IT team that supports critical Medicare risk adjustment related business processes.
This is an opportunity for someone with AWS cloud experience to help define best practices for technical documentation and QA practices.
· Experience with creating Technical functional Specification documentation within specified time frames to solve most complex problems (multiple interfaces with other systems across multiple business units) considering all impacted components from an end-to end perspective.
· Ensure the quality of one or more applications or technologies within the construct of the application including data, platform, function, and system interfaces.
· Interacts with other areas of the business’ technology organization to effectively develop the test framework to align with the business strategy and goals for the release.
· Responsibilities also include translating business functional requirements into technical requirements, documenting technical specifications, and performing related testing tasks.
· Assess existing healthcare solutions and digital health projects against both internal and external requirements.
Required Qualifications·
- – 2-3 years Knowledge of writing SQL queries.
- · 1 year Exposure to Cloud Based technologies preferably AWS.
- · Strong written and verbal communication skills.
- · Work independently and/or as a part of cross-functional team.
- · General Business/Applying Reasoned Judgment.
- · General Business/Communicating for Impact.
Preferred Qualifications
· Follow industry best practices to ensure compliance to company procedures and requirements.
· Experience in quality engineering practices and execution of the various types of test creation and execution.
· Experience working with Agile software development.
· Selecting and Applying Technology Solutions
· Flexible and positive attitude.
Education
The highest level of education desired for candidates in this position is a Bachelor’s degree in Computer Science or related fields or equivalent experience.
Pay Range
The typical pay range for this role is:
$63,300.00 – $139,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
by twochickswithasidehustle | Mar 7, 2024 | Uncategorized
Workers Compensation Claims Representative | Remote
Remote
Candidates outside of the preferred geographic regions listed above may still be considered based on level of experience.
2 years of Workers Compensation claims management experience
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?
Apply your examiner knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.
Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.
Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.
Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
Enjoy flexibility and autonomy in your daily work, your location, and your career path.
Access diverse and comprehensive benefits to take care of your mental, physical, financial, and professional needs.
ARE YOU AN IDEAL CANDIDATE? To analyze low-level Workers Compensation claims on behalf of our valued clients to determine benefits due, while ensuring ongoing adjudication of claims within service expectations, industry best practices, and specific client service requirements.
PRIMARY PURPOSE OF THE ROLE: We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
ESSENTIAL RESPONSIBILITIES MAY INCLUDE
Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim.
Negotiating settlement of claims within designated authority.
Communicating claim activity and processing with the claimant and the client.
Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.
QUALIFICATIONS
Education & Licensing: 2 years of claims management experience or equivalent combination of education and experience required.
High School Diploma or GED required. Bachelor’s degree from an accredited college or university preferred.
Professional certification as applicable to line of business preferred.
TAKING CARE OF YOU
Flexible work schedule.
Referral incentive program.
Opportunity to work in an agile environment.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
WORK ENVIRONMENT REQUIREMENTS
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.
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