We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.
Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.
Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.
By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.
The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.
As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers. You will then assist, one at a time, with real-time tasks in countless unique scenarios. Please note you will not be on camera during these live video calls.
From assisting with daily personal routines to professional activities to navigating a dream journey around the globe, Visual Interpreters focus on providing live, personalized support for each customer’s unique requirements during live calls. Here is a video to show what the role encompasses and what it’s like to be a part of Aira.
Working as a Visual Interpreter is unlike any other job. We’ve developed our own training and certification process to ensure you’ll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.
Objectives of this Role:
Embody the Aira brand by always being helpful, consistent, creative, and kind.
Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.
Responsibilities:
Clearly and accurately present on-demand visual information to blind and low vision customers.
Consistently answer calls while scheduled.
Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
Maintain strict data privacy standards and confidentiality.
Maintain regular and consistent attendance and punctuality.
Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
Anticipate Explorers’ needs and provide exceptional customer experience.
Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
Set high standards of performance for self and others.
Assume responsibility and accountability for completing assignments and tasks successfully.
Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Follow the Visual Interpreter Code of Professional Conduct
Requirements
Key Skills and Qualifications
The Visual Interpreter:
Is an enthusiastic, eager, and articulate communicator.
Is mission-driven, and has innate problem solving skills.
Adapts well to new technological systems and processes.
Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
Has strong investigative research skills and is tenacious in the pursuit of information.
Utilizes creative problem-solving skills and thrives under pressure.
Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
Has a strong attention to detail.
Qualifications:
A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Right to work in the United States
A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
A computer system that meets our required technical specifications:
Minimum of 8 GB RAM
Windows or Mac computer using Windows 11 or Mac OS High Sierra (no Chromebooks)
Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
A background in customer service, a call center environment, or technical support.
Experience working with people with disabilities or with accessibility technology.
Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
Bilingual in French or Spanish (spoken and written conversational proficiency).
Aira’s Values
We are powered by people
We pursue excellence & hold ourselves accountable for results
We embrace change and agility
We act with integrity, transparency, dignity and respect
We are champions of inclusion, diversity and accessibility
Aira’s Operating Principles
Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.
Benefits
$20 base rate 4:00am – 12:00pm PST
+$1 Swing 12:00pm – 8:00pm PST
+$2 Nights 8:00pm – 4:00am PST
+$3 Weekends 8:00pm Friday – 4:00am Monday PST
Employer supported health insurance
$400 Annual technology stipend
Paid sick leave
Paid training
100% remote work – always was, always will be
Supportive, integrated team environment with ongoing development opportunities
All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, martial status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.
Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers.
QMC is headquartered in Pittsburgh, PA. Remote opportunities may be available for this position.
The Posting Payment Specialist oversees the intake of payments by accepting and processing billing statements and conducting audits for each billing cycle. The Posting Payment Specialist must be able to keep accurate electronic and paper records, maintain accurate billing processes, and demonstrate computer skills, attention to detail, and mathematical ability.
Responsibilities:
Pulls deposits from bank lockbox/website and remits from various websites to post payments
Runs deposit reports to make sure daily deposits are balanced
Posts all payments and denials
Maintains up-to-date knowledge of the accounts being posted, especially schedules and payers
Calls insurance companies when needed to request remits
Acts as a backup to find remits on various websites.
Requirements
Qualifications:
High school diploma or equivalent is required
Basic accounting principles and medical billing experience preferred, but not required
Basic computer knowledge, and experience with Microsoft Office products including Word, Excel, and Outlook
Customer service oriented; attention to detail, accuracy, and data entry skills
Ability to handle multiple tasks and quickly adapt to changing priorities in a fast-paced environment
Where A-Players Thrive. We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,200 team members dedicated to improving the lives of people and their pets, we create best-in-class products that bring health and happiness. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually.
We’re Looking For A: Training & Programs Coordinator to support the Programs Team in organizing & maintaining Learning programs to improve employee performance & ensure organizational productivity. This role will report directly to the Training & Programs Lead. They will gain a deep understanding on how to research, design, build, launch, coordinate, evaluate & evolve Learning Programs, such as New Employee Orientation, the Mentorship Program, and other company-wide People Development Programs. With this foundation, they will coordinate & facilitate many crucial learning initiatives for employees.
Location: Woodland Hills, CA (Remote)
What You’ll Be Doing:
Assist in the organization & maintenance of numerous Learning Programs to onboard & engage employees. Support in the creation & maintenance of training materials, presentations, & E-Learning content Collect & analyze data related to training programs’ effectiveness to identify areas for Learning Programs’ improvement. Coordinate & schedule companywide communications in tandem with different program launches & check-ins. Facilitate workshops and take ownership of certain onboarding programs. Document & create standard operation processes involved with different Learning Programs Conduct thorough research on Learning & Development trends & insights to identify new opportunities to enhance. Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):
A fast learner, self-motivated, and deeply curious about Learning & Development Strong communicator with excellent written, verbal, & visual communication skills Proven organizational skills with exceptional attention to detail. Data-driven and comfortable analyzing & collecting data points. Excellent time management skills with the ability to manage multiple projects & deadlines. Ability to work collaboratively across multiple departments & with team. Proficiency with GSuite & familiarity with Learning Management Systems is a plus (Canva, Slack, Bridge) 2 years of experience in training coordination and program development. Experience with Learning Management Systems (LMS). Familiarity with e-learning platforms and virtual training tools. Familiarity with e-commerce training requirements preferred. Experience in e-learning development and design preferred. Certification in Training and Development (e.g., CPTM, CPLP) preferred. High School Diploma or GED equivalent. Bachelor’s degree in human resources, Education, Business Administration or a related field preferred. Golden Perks & Benefits:
Health and Happiness: Enjoy 100% employer-paid medical, dental, and vision insurance. Get 75% premium coverage for dependents. Become an Owner: Join our Employee Stock Ownership Plan and be a part owner of Golden Hippo. Boost Your Savings: Maximize your retirement with a generous 401K Plan and company matching up to 3.5%. Stand Out, Get Rewarded: Excel and be recognized through our KPI Bonus, Win of the Week, Spot Bonus, and Shoutouts Program. Flexibility at Your Fingertips: Work on your terms with flexible arrangements for most positions. Skyrocket Your Career: Unleash your potential with unlimited room for professional growth. Thrilling Events Await: Exciting virtual and in-person events that redefine fun. The anticipated salary range for this position is $22.02 – $29.38/hour, plus annual & monthly KPI bonus potential. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.
LI-Remote
The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will only contact applicants from our official company e-mail domain, ([email protected]) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will never text you, send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at [email protected] to verify its validity.
The Program Coordinator serves as a liaison to the DSpace governance, service providers, software
developers, and other stakeholders. Key activities of the role include building communication and
outreach plans and coordinating meetings and presentations.
If you are someone who enjoys collaboration and solving interesting problems, you will thrive in this
role. Individuals with excellent communication skills, the ability to interact with a variety of different
stakeholders in a global community, and an interest in developing relationships with current and
potential community members are encouraged to apply.
This is currently a part-time position (16-20 hours per week) with the potential to grow into a full-time
role over time.
Duties/Job Responsibilities
● Serve as liaison to steering group, leadership group, community members, service providers,
developers, and other stakeholders
○ Support will be provided by Technical Lead and others at Lyrasis
● Promote awareness of DSpace software and the community
● Support raising annual funding for program through memberships, grants, and in‐kind
contributions
● Present DSpace talks/webinars, some of which may require occasional travel
● Assist Technical Lead in planning & coordination activities of programs
● Provide support for governance meetings and elections
● Monitor and interact with the DSpace community on mailing lists and Slack
● Create (alone and in collaboration with the community) DSpace news, videos, blog posts,
newsletter, conference/meeting presentations, plan events and webinars)
Supervisory Responsibilities
• None
Skills and Qualifications
Required:
● Excellent interpersonal, verbal, and written communication skills
● Experience formulating, managing, and executing project plans
● Experience working effectively with a cross-functional team to plan and execute technology
projects
● A commitment to fostering a diverse and inclusive environment where differences and
complexities in background, cultures, values, and viewpoints are valued
Preferred Qualifications
● Experience working collaboratively and communicating effectively with stakeholders coming
from a range of backgrounds
● Experience working with institutional and/or digital repositories
● Experience working in international organizations or communities
● Familiarity with GLAM (galleries, libraries, archives, museums) communities
● Familiarity with not-for-profit or open-source software community programs especially DSpace
● Ability to develop relationships with current and potential community members
● Multilingualism
Physical Demands
• Potential for occasional travel for team meetings or visits.
Position Location
• This position is part of a geographically and institutionally distributed team and applications
from candidates interested in telecommuting are welcome.
You should apply even if you do not feel that your credentials are a 100% match with the position description. We are looking for relevant skills and experience, not a checklist that exactly matches the position itself.
Applications will accepted until the position is filled but review of applications will begin on February 6, 2024.
All applications should include a resume and cover letter or brief statement of interest in the position.
At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here.Therefore, the organization is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Apply Nowwith our quick 3 minute Application!
* Fields Are RequiredWhat is your full name?First NameHow can we contact you?EmailPhone NumberNumber Type Home Cell Work What is your preferred method of communication? Email Text Message Please indicate if you agree to isolved Applicant Tracking’s Applicant Communication Policy. Yes, I agree to be contacted by text messages No, I do not agree to receive text messages I agree to isolved Applicant Tracking’s Privacy Policy and Terms of Service.*Apply for this PositionApply for this Position
Sign Up For Job Alerts!
NameEmailLocation (city, state or zip code)Accept Terms of Service I agree to the terms of service and privacy policy.Send Me Jobspowered by Refer.io
Recent Comments