by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
Job Category: Underwriting
Requisition Number: UNDER010423Apply now
Posting Details
- Posted: February 19, 2024
Job Details
Description
Work hours: 8:00am – 4:45pm pst
Position Summary:
Performs various duties in support of the professional underwriting team members.
Essential Job Functions:
Under direct supervision, reviews policy changes, documents and notes on personal lines policies. Ensures correct documentation is obtained from agents/insureds and processes accordingly per established guidelines.
Sends requests for additional data as needed. Responds to inquiries from insureds, Claims, and agency personnel regarding forms, underwriting procedures, policy information, etc.
Participates in projects where goals may include, but are not limited to: premium leakage and expense reduction.
Orders third party reports as needed.
Other duties as assigned by Leader.
Education:
• High School diploma required
Experience:
• At least 1 year of directly related experience required
• Or equivalent combination of education and/or experience
Knowledge and Skills:
• General knowledge of the organization, practices and operations.
• Good verbal communication skills to deal effectively with agents, insureds and claims personnel in verifying file information and providing good customer service.
• Effective listening skills.
• Requires critical attention to detail, organization and accuracy of work.
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
Job Category: Claims
Requisition Number: PAYME010434
Posting Details
Posted: February 22, 2024
Full-Time
Salary Range: $30,803 USD to $53,969 USD
Salary: $17 USD per year
LocationsShowing 1 location
Remote, US
Job Details
Description
Position Summary:
Under immediate supervision, the primary job function of the Payment Specialist is monitors installment payment schedules, collects and records payments on subrogated claims. Contacts and negotiates with delinquent parties to encourage payment of reimbursable monies.
Essential Job Functions:
Monitors installment plans and collection of monies due from subrogated auto, property damage and medical payments claims.
Records payments received and credits appropriate accounts on manual and computerized systems.
Maintains accurate balance of payments.
Maintains reports.
Contacts debtors through telephone and written communication in order to encourage payment on assigned accounts.
Analyzes and determines reasons for nonpayment and negotiates repayment plans with debtors.
May recommend deferral of payment in hardship situations.
Recommends legal action or other means of collection to ensure recovery of debt.
Prepares pertinent file information for transfer to outside collection agencies or legal organizations (i.e. DMV, MVR, police report, photo history, etc.).
Maintains and updates files on diary system in order to ensure an accurate record of reimbursements and compliance with established Company procedures.
Responds to calls from insureds, claimants, attorneys, etc. regarding the status of the file.
May issue payments for supplemental material damage, rental car charges, etc. as necessary.
Sets reserves based on actual supplemental billing.
Reviews uninsured motorist recovery files and prepare for assignment to outside vendors.
Education:
Completion of a general high school education
Experience:
9 – 12 months of collection or related experience
Or equivalent combination of education and/or experience
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
Job Description
Company Description
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholar-practitioners to positively affect social change. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.
Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.
Job Description
Opportunity at a Glance
The Contact Center Analyst is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the department. The Analyst is expected to be a Subject Matter Expert (SME) of processes and technology for at least two of the following system areas: CRM, Workforce Management, telephony/call center systems, reporting and analytics, and/or other relevant systems. A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education, strong communication skills with technical and business colleagues and leaders, knowledge of project management principles and the capacity to learn advanced systems, technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies.
Responsibilities
- As this position supports a wide range of business, systems and process functions, the successful candidate will lead and manage responsibilities as a system and process Subject Matter Expert (SME) and consultant in at least two of the following areas: Customer Relationship Management, Workforce Management, telephony systems and reporting and analytics.
- Providing regularly scheduled and ad hoc reports from assigned business systems and learning how to develop reports and dashboards using advanced reporting tools such as Cognos BI, MS Power BI and other business intelligence analytical tools.
- Performing administrative functions, executing, maintaining and delivering process requests, overseeing deliverables and Service Level Agreements (SLAs) for each of the systems assigned to you. This could include setting up system profiles, Q/A testing, tracking/forecasting call volumes and colleague activities, establishing omni-channel system campaigns and other tasks as needed
- Serving as Subject Matter Expert and consultant with good working knowledge of multiple business and system processes in the following areas: CRM, SIS, Student Finance/AR, Workforce Management, Telephony and Omni-channel systems
- Working and communicating with business leaders at all levels to identify needs, determining and recommending system and analytic solutions, documenting data requirements and developing reports and/or system processes to support and optimize business performance
- Serving as liaison with technical teams in IT to communicate business needs, determining level of effort and prioritizing against other initiatives and driving process and system improvements for various system enhancements
- Documenting and tracking activities associated to different academic partners
- Completes other duties as assigned.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Bachelor’s Degree
- Master’s Degree Preferred
- 3+ years of customer service experience preferred working in at least one or more of the following higher education areas: Admissions, Registrar Services, Student Finance or Academic Advising.
- 3+ years of experience preferred working with CRM, Telephony, Workforce Management, SIS systems processes and/or call center technologies or similar applications.
- Experience with project and/or change management.
- Some experience with coding and basic programming languages such as SQL for advanced analytical tools such as Cognos or Crystal reports.
- Strong MS Office skills required, especially with MS Excel.
- Capacity to learn technical systems and environments, interested in developing their technical skills.
- Detailed-oriented with the ability to work independently, problem solve and drive to solutions.
- Ability to work independently, problem solve and drive to solutions.
- Good written and oral communication problem solving skills.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $19.91 and $36.09. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
by twochickswithasidehustle | Feb 21, 2024 | Uncategorized
Description
As the Finance & Accounting Specialist, you are responsible for reconciling student payments and ensuring all accounts properly reflect a student’s payment history. You also assist the AP/AR Manager with posting cash receipts and ensuring that all students’ needs relating to required payments are met.
Requirements
Who is American College of Education
Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students’ needs first.
ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.
Who You Are
You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.
As the Finance & Accounting Specialist, you are responsible for reconciling student payments and ensuring all accounts properly reflect a student’s payment history. You also assist the AP/AR Manager with posting cash receipts and ensuring that all students’ needs relating to required payments are met.
Compensation
ACE is committed to paying a competitive wage while staying true to our mission maintaining high-quality, affordable programs for our students. The starting salary range for this position is $50,000, plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.
What We Look for in the Ideal Candidate
Demonstrates self-reliance by meeting/exceeding workflow needs.
Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
Follows established processes as outlined by organization and leadership.
Completes assigned duties based on daily business needs and individual skill set.
Consistently produces a high volume of quality work.
Capable, and adapts as needed, to work under pressure and meet tight deadlines.
Proven ability to work independently with limited supervision and with other department personnel.
Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.
Must have exceptional communication, organization, and time management skills.
Must be “self-motivated” as well as creative and efficient in proposing solutions to complex, time-critical problems.
Must be collaborative in driving decisions and a team-player.
Strong analytical and problem-solving skills with a high attention to detail.
Builds and maintains student satisfaction.
Recognizes and anticipates student needs.
Day to Day Responsibilities
In this role you will wear different hats, but your skills will be especially essential in the following areas:
Reconcile student payments to the student information system and general ledger (ex. credit card payments, lockbox).
Process, award and audit third-party financing arrangements with student accounts to ensuring third-party financing funds are properly received and reported.
Review and audit student ledgers for charges, scholarships, degree conferral and grants.
Manage other payment options for students (ex. payroll, direct bill)
Manage financial holds and department email inbox.
Manage/assist with collections which involves outreach to students.
Assist with finance and accounting duties as workload requires.
Qualifications and Education Requirements
Bachelor’s degree in accounting, finance, or business.
2-3 years accounting/bursary experience.
Preferred experience with CampusNexus student information system.
Our Commitment to Employees
Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For five years, ACE has received recognition as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:
Medical, dental, & vision insurance
HSA and FSA options
Paid parental leave
Paid volunteer time
Tuition reimbursement & reduction programs
Generous PTO
401k and employer match
Full-service wellness and EAP program
Employee recognition and awards programs
Employer paid life & AD&D insurance
Short-term disability
Employer paid long-term disability
And more…
Physical Demands
The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.
Diversity
At American College of Education, we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different, yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds. We recognize that acknowledging diversity is a necessary precondition, but sustained effort is necessary to ensure equity and greater inclusion. Through strategic planning and initiatives, we seek to develop programs that promote equity and inclusion for everyone so that all members of ACE’s community can reach their full potential. To create and maintain a truly diverse, equitable and inclusive learning community, we strive to make all feel equally valued, and we uphold our . We may celebrate diversity, but we “live” inclusion.
Additional Notes
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Internet bandwidth speeds from an employee’s remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.
American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities.
ACE is an Equal Opportunity Employer.
by twochickswithasidehustle | Feb 21, 2024 | Uncategorized
Location:
For Those Who Work At Home – Various, Ohio 44145
The Commercial Card Servicing Team Lead is responsible for handling various escalated and complex requests surrounding the day to day servicing of commercial card clients. The Commercial Card Client Service Team Lead will lead a group of Servicing Specialists which handle day to day servicing requests or concerns which include conversations with the client, documenting detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience for the customer. They will assist in complex client projects and be the escalation point for Relationship Managers, as appropriate, and provide overall business support as needed.
ESSENTIAL JOB FUNCTIONS
Lead employees who handle client service requests to maintain SLA’s and accuracy of responses
Provide support for various escalated and complex requests surrounding day to day servicing
Lead conversations with clients to assist with escalated issues to determine best next steps for client and resolve client issues. Includes tracking and reporting on root causes to manager. Document escalated issues in bank complaint tracking system.
Support client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis.
Analyze & Maintain portfolio by creating proactive outreach campaigns for PCI, Client Engagement and Implementation.
Be point of escalation for Relationship Managers and other internal/external resources.
Partner effectively with internal partners to provide process improvement guidance to enhance efficiencies to leadership.
Review, analyze and action daily servicing volume to verify procedures are being followed and clients’ needs were met, additional outreach to the client, if appropriate.
Assist with training for clients that have escalated through processing partner or internal partner.
Create and deliver ad hoc report as requested and appropriate.
REQUIRED QUALIFICATIONS
Five + years in financial services; commercial card, issuing, OR accounting and client escalation management experience.
Strong analytical skills. Excellent problem solving and quantitative skills.
Strong internal and external communication skills.
Organizational skills, including ability to prioritize work.
Must be able to handle fast paced, ever changing work environment.
Excellent time management skills.
Attention to detail.
A team player with proven ability to build strong collaborative relationships with internal partners.
Dedicated to exceeding the expectations of clients.
Ability to identify inefficient processes, recommend solutions.
An ability to change, influence others, and foster teamwork.
Proficiency with PCs and standard Microsoft Office software.
Preferred qualifications
DXC and WEX systems experience
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $60,000.00 to $70,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
Job Posting Expiration Date: 03/27/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
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