For Those Who Work At Home – Various, Ohio 44145 The Commercial Card Servicing Team Lead is responsible for handling various escalated and complex requests surrounding the day to day servicing of commercial card clients. The Commercial Card Client Service Team Lead will lead a group of Servicing Specialists which handle day to day servicing requests or concerns which include conversations with the client, documenting detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience for the customer. They will assist in complex client projects and be the escalation point for Relationship Managers, as appropriate, and provide overall business support as needed.
ESSENTIAL JOB FUNCTIONS
Lead employees who handle client service requests to maintain SLA’s and accuracy of responses Provide support for various escalated and complex requests surrounding day to day servicing Lead conversations with clients to assist with escalated issues to determine best next steps for client and resolve client issues. Includes tracking and reporting on root causes to manager. Document escalated issues in bank complaint tracking system. Support client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis. Analyze & Maintain portfolio by creating proactive outreach campaigns for PCI, Client Engagement and Implementation. Be point of escalation for Relationship Managers and other internal/external resources. Partner effectively with internal partners to provide process improvement guidance to enhance efficiencies to leadership. Review, analyze and action daily servicing volume to verify procedures are being followed and clients’ needs were met, additional outreach to the client, if appropriate. Assist with training for clients that have escalated through processing partner or internal partner. Create and deliver ad hoc report as requested and appropriate. REQUIRED QUALIFICATIONS
Five + years in financial services; commercial card, issuing, OR accounting and client escalation management experience. Strong analytical skills. Excellent problem solving and quantitative skills. Strong internal and external communication skills. Organizational skills, including ability to prioritize work. Must be able to handle fast paced, ever changing work environment. Excellent time management skills. Attention to detail. A team player with proven ability to build strong collaborative relationships with internal partners. Dedicated to exceeding the expectations of clients. Ability to identify inefficient processes, recommend solutions. An ability to change, influence others, and foster teamwork. Proficiency with PCs and standard Microsoft Office software. Preferred qualifications
DXC and WEX systems experience COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $60,000.00 to $70,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
Job Posting Expiration Date: 03/27/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
POSITION SUMMARY The Eligibility Services Department at Allied is responsible for the day-to-day operations of the following services: Eligibility, Prescription Benefit Manager (PBM), Flexible Spending Account (FSA), and COBRA. The Transaction Coordinator is responsible for accurately processing eligibility data and assisting with issue resolution.
TRANSACTION COORDINATORPOSITION SUMMARYThe Eligibility Services Department at Allied is responsible for the day-to-day operations of the following services: Eligibility, Prescription Benefit Manager (PBM), Flexible Spending Account (FSA), and COBRA. The Transaction Coordinator is responsible for accurately processing eligibility data and assisting with issue resolution. ESSENTIAL FUNCTIONSInput eligibility data and update member records in various technology platformsTerminate member records in eligibility programs in various technology platformsProcess annual enrollment changes for assigned groupsAssign member UID’sReview and audit Eligibility, PBM, FSA, and COBRA transaction and maintenance reports dailyReview eligibility audit reports and determine if member updates are requiredIdentify transaction related processing errorsProcess ID card requests for assigned groupsProcess FSA debit card requests for assigned groupsProcess voids and reissue payment requests within our FSA processing systemAssist with various Eligibility Services projectsPerform additional tasks and duties as assignedEDUCATIONHigh school diploma or GEDEXPERIENCE & SKILLS1-3 years related experience, preferredPrevious experience with data entry preferredIntermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications.COMPETENCIESCommunicationCustomer FocusAccountabilityFunctional/Technical Job SkillsPHYSICAL DEMANDSThis is an office environment requiring extended sitting and computer workWORK ENVIRONMENTRemoteThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
ESSENTIAL FUNCTIONS Input eligibility data and update member records in various technology platforms Terminate member records in eligibility programs in various technology platforms Process annual enrollment changes for assigned groups Assign member UID’s Review and audit Eligibility, PBM, FSA, and COBRA transaction and maintenance reports daily Review eligibility audit reports and determine if member updates are required Identify transaction related processing errors Process ID card requests for assigned groups Process FSA debit card requests for assigned groups Process voids and reissue payment requests within our FSA processing system Assist with various Eligibility Services projects Perform additional tasks and duties as assigned EDUCATION High school diploma or GED EXPERIENCE & SKILLS 1-3 years related experience, preferred Previous experience with data entry preferred Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications. COMPETENCIES Communication Customer Focus Accountability Functional/Technical Job Skills PHYSICAL DEMANDS This is an office environment requiring extended sitting and computer work WORK ENVIRONMENT Remote The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Full-Time LocationsShowing 1 location Online / Remote Job Details Description Payroll Analyst (Online/Remote) American Public Education, Inc.
The Payroll Analyst is responsible for the reconciliation and reporting of all payroll transactions, various monthly close processes and analysis, and quality assurance of current payroll processes. The position requires the ability to research state and federal regulations and statues, in order to perform essential job functions and make recommendations to management. The ability to maintain confidentiality especially when dealing with employee records is a requirement for this position. The payroll analyst must demonstrate the aptitude to communicate with all employee levels is essential.
The Payroll Analyst reports to the Payroll Manager. This position has no direct reports.
Responsibilities:
Provide management with updates on federal or state regulatory statue changes that impact department activities and recommend policy and procedures updates as needed. Responsible for ensuring the completion of bi-weekly and off-cycle reconciliations of payroll transactions. Ensure bi-weekly payroll processes are completed in between pay cycles. Initiate the Payroll month end close processes to include coordinating with General Finance, generating required reports, analysis and review. Complete various month-end duties to include, but not limited to, bank reconciliation, tax reconciliation, and payroll general ledger reconciliation. Create ad hoc reports for various payroll analyses. Utilize proactive, clear and professional communication to provide changes and relevant information to Director, Payroll & senior management. Conduct quality assurance testing of payroll processes and transactions and report monthly reports of statistics to Director, Payroll. Complete any payroll system testing to include, but not limited to, creation of test plans, coordination of testing and resources, and providing appropriate documentation, support and necessary approvals to Director, Payroll. Open, track, and formulate solutions for escalated payroll and tax cases with third-party payroll servicer. Review annual narratives by providing critical analysis and feedback regarding changes and updates to processes Create, maintain, and review check-lists for various processes with the intent to uphold streamlined and compliant processing. Collaborate with the Payroll team to recommend, develop, and implement process improvements. Collaborate with Human Resources and other university departments on workflow and projects. Provide documentation to comply with Sarbanes-Oxley and Financial audits for controls and narratives related to payroll. Interact with other teams to achieve daily goals. Remain knowledgeable of all policies & procedures as well as industry changes, best practices, and technology through the practice of continuing education and research. Able to participate and lead special projects as assigned. Requirements:
Advanced proficiency with Microsoft Office products to include Excel, Access and Word. Demonstrates positive work ethic and attitude. Demonstrated ability to work and communicate with many types of people and situations. Ability to work independently and exercise sound judgment. Maintains professional knowledge on the latest best practices, state laws, state regulations, federal laws, federal regulations, and other developments in the employee’s area of competence. Demonstrated ability to perform research as necessary. Understanding of payroll processes and payroll taxes. Excellent oral and written communication skills, understanding finance and technology terminology. Excellent attention to detail. Ability to work independently and exercise sound judgement. Bachelor’s degree in Accounting or Finance from an accredited institution is preferred. Certified Payroll Professional (CPP) is preferred. Minimum of 3 years work experience in payroll is required. Experience in Ultimate Software is preferred. Education and Experience:
Bachelors Preferred CPP Preferred About Us:
Online, on campus and in the workplace, we provide higher education and training to our country’s heroes – military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), Rasmussen University and Graduate School USA (GSUSA).
It is the policy of American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public Education, Inc. does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.
At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield®, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield.
Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey. Ready to join our driven and talented individuals who care about protecting the rights of responsible self-defenders?
The Quality Assurance Analyst is expected to coach and build contact center professionals to provide world-class customer service experiences to our members. This development of contact center representatives will ensure that we can provide easy and simple customer service, establishing deeply loyal relationships between our members and customers, and our business.
The QA Analyst engages in productive teamwork and is experienced in providing constructive feedback to team members and peers, handling varying workloads, and helping establish strong teams. In this role you will own tasks from start to finish, as well as find ways to constantly improve yourself and others. In addition, you will look for ways to improve efficiency, understand how to build a rapport with customers and team members, and are comfortable explaining our Legal Defense for Self-Defense program.
As the primary point of review for our customer service teams, this position is responsible for helping us provide an unforgettable customer experience via inbound and outbound phone, email, chat, and social media channels.
Apply if you have/are:
1 year of experience as a Quality Assurance Analyst in a contact center environment required (2+ years of experience preferred) Background in contact center roles, responsibilities, and operational execution Exceptional organization and time management skills Ability to maintain close attention to detail and accuracy Experience building rapport and offering individualized coaching tips to various personality types Familiarity with contact center service and selling techniques Proficient computer skills with the ability to learn new software Possess a current Property and Casualty Insurance License or can attain one Tracking and documentation of Community Care Center representative activities Reporting on results and performance of representatives to contact center leadership Coaching and development of contact center representatives to improve member and customer experience
Day-to-Day Duties: Listen to phone calls and review email, chat, and social media messaging (English) to ensure advisors are providing accurate information and building deeply loyal relationships between members and the brand Provide positive, constructive coaching and feedback that strengthens the advisor’s abilities to explain products and services in both recorded and real-time environments Score and review advisor performance on both relationship-building and process execution Provide differentiated feedback for various advisor groups, such as retention, acquisition, and service Establish and keep professional development plans and schedules Coach, mentor, and train teammates Inform advisors and leadership on necessary recursive training based on observations Create and contribute to a climate of teamwork and mission-focused task executio Demonstrate the values of U.S. LawShield Perform other related duties as assigned
Benefits: Salary of $54,000 – $57,000, commensurate with experience Bonus of up to 10% of annual salary paid out quarterly Insurance options include medical, dental, vision, disability, and life 401k available on day 1 PTO beginning at 15 days per year and accruing with additional tenure 12 Paid Holidays Complimentary U.S. LawShield membership Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program A laptop to be used for all work-related business Top performers are considered for advancement opportunities Yearly travel opportunities for our company-wide meetings if not based in Houston Join the nation’s largest legal defense for self-defense organization
Pearson, a global leader in education, is seeking dedicated individuals to join our team as Professional Temporary Scorers. As a scorer, you will play a crucial role in evaluating and assessing educational content and assessments, ensuring that students receive fair, accurate, and unbiased evaluations. This temporary position offers an opportunity to contribute to the educational assessment process and gain valuable experience working with a renowned educational organization.
Key Responsibilities:
Assessment Scoring:
o Evaluate and score student responses to educational assessments, adhering to scoring guidelines and rubrics.
o Provide constructive feedback and comments to help students understand their performance and improve.
Quality Assurance:
o Maintain high-quality standards in scoring, ensuring consistency and accuracy in the evaluation process.
o Participate in regular training and calibration sessions to enhance scoring skills.
Timely Delivery:
o Meet or exceed established scoring productivity and quality targets.
o Adhere to project schedules and deadlines.
Communication:
o Collaborate effectively with team members and team leaders to address questions, concerns, and challenges.
o Communicate any technical issues or inconsistencies to ensure prompt resolution.
Professional Development:
o Engage in ongoing professional development and training opportunities to stay current with scoring guidelines and procedures.
Qualifications:
Possess a bachelor’s degree from an accredited college or university.
Eligible to work in the United States.
Basic computer skills.
Ability to maintain a confidential work environment.
Availability to work between 20 – 40 hours per week, with a flexible schedule
Teaching experience is preferred.
Previous scoring experience is a plus.
Working Conditions:
To ensure smooth operations and uphold security standards, scorers must have access to the following:
A personal computer that meets the requirements of the scoring system.
Reliable internet service.
For security reasons, scorers may not use shared office computers or work from institutional or public computer labs.
Training and scoring activities must take place within the United States or Puerto Rico.
Home scorers must comply with the following minimal system requirements:
Windows: 10 or newer
Mac: Mac OS X 10.9 or newer
A monitor capable of a screen resolution above 1024 x 768.
Some projects may require the ability to play audio.
At least 5 Mbps of download speed and 1.5 Mbps of upload speed.
Note: We currently do not support mobile operating systems (Android, Apple iOS, Chrome, and Windows RT).
Why Pearson:
Educational Impact: Contribute to the educational assessment process and help students receive fair and accurate evaluations.
Professional Growth: Gain valuable experience working with a respected leader in the education industry.
Flexible Work: Temporary positions allow for a flexible work schedule and the ability to work from home.
If you have a passion for contributing to the assessment and development of educational content, we encourage you to apply for the role of Professional Temporary Scorer at Pearson. Join us in our mission to improve learning outcomes and support students worldwide in achieving their educational goals.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, genetic information, disability status, veteran status, national origin or any other characteristic protected by law.
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