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Breakdown Coordinator (3rd Shift)
Company Description
Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. Our goal is to stay ahead through our emphasis on driver satisfaction and retention, cutting edge technology, offering creative solutions, customer partnerships and smarter people than our competition. Our business is growing exponentially and we require the best to help us continue on our path of success. Join our team and be a part of the future of the industry.
We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation.
Job Description
The Breakdown Coordinator (3rd Shift) will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The Breakdown Coordinator (3rd Shift) must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs. This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you!
Essential Duties and Responsibilities, include but are not limited to:
- Working in a fast paced remote environment that offers after-hours support to help drivers with breakdown situations
- Execute vendor management program, negotiate pricing for tires, parts and services when needed.
- Create repair orders within Fleetio.
- Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans.
- Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
- Receive and address incoming calls via pre-defined call queues.
- Interact with digital communications from in cab devices.
- Review and address email messages and take appropriate actions.
- Access OEM websites to review action codes from units and take appropriate steps to resolve.
- Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues.
- Ensure all DOT/FMCSA Regulations are followed to align with company standards.
- Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs.
- Perform other duties as assigned.
Qualifications
A successful Breakdown Coordinator must consistently demonstrate the company’s Mission and Values. They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Breakdown Coordinator must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.
- High school diploma or equivalent required.
- Bachelor’s degree in related field or equivalent experience (Preferred)
- Previous call center, service writer, or mechanical experience (Preferred)
- Experience in the transportation industry (Preferred)
- Proficient with Microsoft Office suite.
- Good written and oral communication skills.
- Good interpersonal skills.
- Good judgment and problem-solving skills.
- OEM maintenance certifications
Additional Information
P&S Transportation is looking to fill two separate remote after hours shifts for the Breakdown Coordinator. The schedule is Tuesday – Wednesday 10pm – 7am, Friday – Saturday 10pm – 8am. Full equipment setup (including a laptop, monitor, softphone software & internet reimbursement for fully remote employees).
This job is an hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.
PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
Clinical Administrative Coordinator – Remote in MO
If you are located within Missouri, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
We’re changing the way healthcare works for the better. That means consulting with our members, partnering with our physicians, and delivering drugs in the most efficient and effective way. Join us and start doing your life’s best work.SM
Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am – 5:00pm CST). It may be necessary, given the business need, to work occasional overtime. Office is located remotely.
We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for records and/or responses from facilities and/or providers
- Process incoming and outgoing quality care concerns as necessary
- Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
- Handle resolution/inquiries from members and/or providers
- Will be conducting high volume of outbound calls to providers to follow up on requests
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- 1+ year of professional experience in an office/customer service setting using the telephone and computer as the primary instrument to perform job duties
- Experience with Microsoft Word (creating, editing, and saving documents) and Microsoft Outlook (email and calendar management)
- Medical Terminology knowledge
- Must be 18 years of age OR older
- Ability to work full-time, Monday – Friday between 8:00am – 5:00pm CST including the flexibility to work occasional overtime given the business need
Preferred Qualifications:
- Experience working within the health care Industry and with health care insurance
- Experience working in a hospital, physician’s office or medical clinic setting
- Clerical or administrative support background
Telecommuting Requirements:
- Reside within Missouri
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
- Ability to multi-task and prioritize workload
- Ability to learn new computer applications
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Part-time Provider Success Coordinator
Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.
We are looking for a Part-Time Provider Success Coordinator to join the Provider Operations team. The Provider Operations team’s mission is to build, retain, and empower the most diverse, high-quality provider community to drive member delight and clinical outcomes. The Provider Success Coordinator will be primarily responsible for providing outstanding support to our providers via email and live interactions via Zoom and phone. We are very busy building the absolute best place for mental health providers to practice, and we believe outstanding, unparalleled support is the backbone of that mission. This role will report to the Provider Success Team Lead.
What you’ll be doing:
- Serve as the escalation point for requests from Spring Health Providers by resolving complex support tickets in Zendesk
- Become an expert in Compass, the Spring Health EHR, and deliver excellent technical troubleshooting and retraining to providers navigating the new platform
- Support providers in navigating complexities of billing, ensuring on-time and accurate payment
- Coordinate with partner teams to ensure questions are routed to the right subject matter experts and resolved as quickly as possible
- Drive the continuous improvement of the Provider support experience by identifying and acting on trends, inspiring trust, and building strong relationships
- Partner with the Provider Success team to improve internal processes and build resources to help us efficiently and effectively surprise and delight our providers
- Conduct provider-related data analyses and reporting
- Manage provider data input across relevant systems & tracking documents
- Support the Provider Operations team as we continue to strive for efficiency via process, tools, communication
- Assist in the training and mentorship of new Provider Success team members
What success looks like in this role:
- Meeting daily, weekly and monthly productivity targets
- Adhering to quality assurance expectations
- Maintaining a comprehensive understanding of Spring Health platforms and operational processes, especially as these systems evolve
What we expect from you:
- At least 1 year of experience in email support, customer service, project coordination, or administrative role, with a focus on technical or IT support
- Comfort and excitement with queue-based support execution, along with a commitment to improving support structures
- Outstanding written & verbal communication skills with teammates and providers at all levels
- Ability to thrive in a fast-paced workplace, including eagerness to learn and adapt to a changing environment
- High level of attention to detail
- A thoughtful and collaborative approach to problem solving
- Humility, resourcefulness, ambition, professionalism
- Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system is a plus
- Experience working with ZenDesk, SalesForce or similar customer service platforms a plus
- Capable of handling a substantial increase in provider inquiries by delivering timely responses and demonstrating a customer service-oriented approach, along with effective troubleshooting abilities
- Motivated to achieve or surpass KPIs based on data, and adept at providing solutions to align with team goals
The target base salary range for this position is $26.05 – $32.18, and is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:Our Values
Hypergrowth meets impact
What to expect working here:
- You will be held accountable to an exceptionally high bar and impact
- This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
- You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
- You will create processes & products that have never existed before
- You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
- Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
And…
- You get to be surrounded by some of the brightest minds in the field
- You get to learn and grow at an extremely accelerated pace
- You will experience transparency, integrity, & humility from leadership
- You will be empowered to constantly challenge the status quo
- You get the space to experiment & innovate
- You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
- You will become more resourceful and resilient
- You get to be part of a winning team that opens doors in the future
Our privacy policy: https://springhealth.com/privacy-policy/
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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