Account Coordinator

by | Jul 15, 2024 | Uncategorized

Summary: The Account Coordinator’s primary responsibility is to own the Research Cases coming to the Account Management team, review, develop customer-facing response, or assign to the appropriate team member for follow-up. They will take researched cases from Research Associates and curate customer-facing explanations of the situation(s) in question, to provide clarity to customers on what occurred. The ideal candidate would be a detail-oriented problem solver with initiative and superb communication skills.

Responsibilities:

  • Conduct quality checks on research cases with working knowledge of customer call workflow
  • Compile and submit weekly reports to Leadership, detailing case closures and top reasons for closure
  • Leverage data by:
    • Generating reports from Tableau, Telephony portal, and Homegrown portal
    • Analyzing data from reports to identify trends and insights
  • Independently generate basic reports to understand case trends
  • Assist Account Managers with generating additional reports for key non-clinical accounts
  • Communicate findings and key trends related to case closures and account health with Quality and Operations Managers
  • Assisting with account documentation within Salesforce and special projects
  • Maintain basic account information in Salesforce, including key contacts and account owners.
  • Analyze case trends to assess account health/risk and update information in Salesforce accordingly
  • Support Account Management Team by preparing data slides for Quarterly Business Reviews

Qualifications:

  • High school diploma or equivalent
  • 1-2 years of prior customer-facing experience in a call center or customer support manner
  • Attention to detail
  • Ability to meet deadlines, as given
  • Self-motivated and able to initiate the completion of duties without close supervision
  • Excellent verbal and written skills; must be able to communicate effectively
  • Excellent organizational skills and ability to multi-task
  • Strong reading skills; must understand and be able to follow oral and written instructions
  • Solid computer skills and knowledge of primary software applications, including Microsoft Windows/Office

Preferred Qualifications:

  • Salesforce preferred, not required

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!

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SEO and Content Specialist

by | Jul 15, 2024 | Uncategorized

About this role
PetDesk is seeking a dynamic and skilled SEO and Content Specialist to join our Website Operations team. In this role, you will execute plans developed by Strategists, create and edit website content, audit websites for SEO and performance, and implement or escalate site optimizations. This is a unique opportunity to significantly impact the pet services industry by helping clinics better serve their clients through improved online presence and content quality.

Apply if you’re excited to: 

  • Develop and edit SEO-friendly website content, ensuring quality and alignment with brand standards
  • Conduct and complete comprehensive SEO and performance audits using tools like SEMRush, ScreamingFrog, and Google Search Console
  • Assist in delivering strategic consulting projects, collaborating with Strategists and other Web Operations team members
  • Monitor and report on KPIs, including audit completion, content quality, and optimization effectiveness
  • Utilize WordPress, Divi, Google Analytics, and other specified tools to enhance site performance and content quality
  • Work closely with a collaborative team to create, launch, and maintain high-quality websites that directly impact the pet services industry

About You:

  • At least 2 years of proven experience in SEO and content creation/editing
  • A portfolio of work demonstrating copywriting skills and SEO fluency. (Required)
  • Strong analytical skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a fast-paced environment
  • Familiarity with performance tracking and reporting
  • A proactive approach to problem-solving and a willingness to escalate issues when necessary.
  • Well-versed in WordPress, Google Search Console, Google Analytics, and Google Keyword Planner
  • Proficiency in SEMRush or other SEO Tools

Benefits & Perks
PetDesk is a remote organization focused on a culture, infrastructure, and ecosystem that supports team members’ participation in critical decisions and information sharing, regardless of location. Benefits and perks include:

  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5% 
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available 
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • Generous Time Off & 13 Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development

Base rate per hour worked

Hourly Pay

$24—$28 USD

Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally. 

We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants’ data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.

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Payment Processor

by | Jul 15, 2024 | Uncategorized

Who Are We?Alexander Forrest Investments, (AFI) is a mid-sized, multifamily real-estate management company located in Columbia, MO. Here at AFI, we are experts in the acquisition, development, financing and management of real estate projects with over 60 multi-family properties in 15 states. Growth opportunities within the company are in abundance as we plan to DOUBLE in size over the next year.

Our VISION is to prosper all stakeholders.

Our MISSION is to exceed client expectations by providing unrivaled deal sourcing, underwriting, and asset management services for multifamily properties throughout the United States.

Our CORE VALUES  are Excellence, Accountability, Collaboration, Efficiency, Innovation, Integrity, and Perseverance.

Job SummaryAFI is seeking to hire a detail-oriented administrator to serve as a Payroll Processor. AFI has more than TRIPLED in the size of our company over the past five years and intends to continue this trajectory! As such, the need for increased precision in our payables process has become paramount. The Payroll Processor will complete all tasks relating to payment control and approvals, risk reduction and resolution of bank alerts, along with other items that may arise as part of the payables workflow.

Please Note – Chosen candidate must be willing to work M-F, 10a-7p CST with additional availability on weekends as business needs dictate. This position comes with a base salary that is based upon experience $45,000-$60,000/year.

The responsibilities that are listed below are not all inclusive; however, they are indicative of the type of responsibilities normally performed by a member of the Accounting/Finance Department:

JOB DUTIES

  • Payment Control, Approval, & Processing
  • Account Signer for Checks & Wire Transfers
  • Monitoring of Account Balances and Resolution of Low Balance Issues
  • Review Potentially Fraudulent Activity as Identified
  • Develop Best Practice SOPs for Further Expansion of Assigned Duties

QUALIFICATIONS

  • Previous experience in a finance/budgetary controls position
  • Extreme attention to detail
  • Urgent and Accessible for emergency situations
  • Bachelor’s degree in applicable field of study required
  • Must be willing to complete pre-employment drug, background, and credit screening

Alexander Forrest Investments, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Apply for this position

APPLY HERE

Seasonal Quality Assurance Representative – Bilingual

by | Jul 15, 2024 | Uncategorized

Seasonal Quality Assurance Representative – Bilingual

Bloom, the insurance industry’s trusted growth partner, is looking for an experienced and dedicated seasonal Quality Assurance Representative (QAR) to monitor recorded calls using rigorous standards to help agents develop habits and actions that improve their overall job performance. QAR’s must possess a superior attention span, enjoy a fast-paced environment, and demonstrate efficiency and accuracy when reviewing and scoring recorded calls.


We are looking for an exceptional individual who can:
• Conduct quality monitoring of call center agent recordings using documented standards and systems to identify trends and make recommendations for improvement, where applicable.
• Identify performance gaps in soft skills, administrative service, and established policies or processes.
• Summarize findings and recommend solutions to management for individual and systematic and or process improvements.
• Collaborate with the call center management team to implement solutions.
• Document agent interaction with callers for both agent feedback and tracking purposes.
• Flag compliance issues when identified and escalate to the appropriate department.
• Communicate with managers on agent progress and follow up.
• Review Bloom intranet, emails, and agent folders to stay updated on program specifics.
• Keep informed on daily client requests through monitoring Teams channels and QA group chats and incorporate those into the evaluation forms, where applicable.
• Attend calibration sessions, if scheduled by client/manager.
• Assist in ad-hoc projects, including live monitoring and/or coaching.
• Assist with onboarding new Quality Assurance Representatives through nesting activities.
• Perform all other duties as assigned.

Education and Experience
• High school diploma or GED
• Experience in Customer Service, Call Center Experience and/or Quality review in a Call Center Environment preferred


Skills and Abilities

  • Bilingual – fluent in reading and speaking both English and Spanish

Proficient with Windows programs, specifically Excel
Strong comprehension skills
Robust writing skills
Adept verbal communication skills
Detail-oriented
Proven ability to work accurately and efficiently with daily deadlines
Effective multitasking aptitude
Able to work independently without supervision, and as part of a team
Discreet and professional attitude
Always maintain discretion and professionalism regarding agent performance

  • What We Offer
    At Bloom, we offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Benefits of working for Bloom include:
    • Competitive compensation
    • Comprehensive health benefits
    • Long-term career growth and mentoring

About Bloom
As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.

Ascend Technology ™
Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend ™. Our Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.

Bloom is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

APPLY HERE