by twochickswithasidehustle | Aug 7, 2024 | Uncategorized
Job Title
Esupport
Job Description
Must live in AL, DE, FL, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, TX, UT, VA, or WI
The E-Support Specialist serves customers by providing sales, product and service information via chat, social media, email contacts, incoming and outgoing phone calls or inbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and resolves product and service issues fairly and equitably for our customers and our company. Given the sensitive nature of some of the contacts the role requires empathy, composure and professionalism while handling what may be highly emotional situations. This position may also be responsible for handling a large volume of data that must be processed every day while working work with customers to solve order issues. Friendly, courteous, efficient, and cooperative service must be provided to both internal and external customers. This position will ensure that interactions with customers are handled professionally, with high quality and performance standards, therefore providing an impeccable customer experience.
Essential Duties and Responsibilities
- Exceptional interpersonal and communication skills are required to effectively interact with company personnel at all levels
- Responsible for support issues and holds
- Resolve product and service issues.
- Check to ensure that appropriate changes are made to resolve customers’ problems.
- Assist with the internet help line by answering customer questions with regard to website usage and order placement.
- Achieve high level of customer service and all quality goals by providing efficient, timely, accurate, and engaging service while focusing on the customer.
- Retain ownership of customer issues to satisfactory completion and know to escalate when appropriate, referring unresolved customer grievances to designated departments for further investigation.
- Recognize and alert supervisors of trends in customer calls.
- Solicit sales of new or additional services or products.
- Process incoming orders and catalog requests. Answer customer questions regarding products and services.
- Update customer information and preferences.
- Ask questions and educate customers with a strong ability to listen, sell additional products, and overcome objections.
- Processes transactions; accurately recording and updating actions and outcomes; complete all customer follow-up work.
- Maintain knowledge of products, services, and promotions.
- Transfer customer contacts to appropriate departments based on customer needs.
- Deliver service in an efficient and effective manner in accordance with established procedures and goals.
- Participate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.
- Achieve set business line goals.
- Other duties as assigned.
Requirements
Must live in AL, DE, FL, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, TX, UT, VA, or WI
Education and Experience
- High School education or equivalent required.
- Minimum of 1 year of experience in a customer service environment required.
- Email, chat, and social media experience preferred.
- Applicant must successfully pass pre-hire skills assessment, classroom training and meet all performance expectations.
- Sales ability: must be able to enthusiastically motivate customers to purchase products and/or services.
- Knowledge of computer based-systems, Internet, and Microsoft office applications (Outlook,
- Word, Excel) required.
- Good verbal and written skills required.
Minimum System requirements – needed to accomplish what Harry & David would require doing your job from home.
Network (internet):
- Download speed 5mbs, Upload speed 3mbs (preferable a wired connection NOT wireless)
Hardware (PC):
- Windows 10 operating system or current Apple IOS
- 8 Gigabytes of RAM
- 50GB available space on your Hard Drive
Required:
- Apple or Windows PC Laptop or Desktop computer
- NO Chromebook, iPad, tablet PCs, smart watches, smart phones (as a computer), etc.
Required: USB headset with microphone
Required: 2 home monitors or screens with a minimum 1024 x 768 resolution.
Required: Mouse/touchpad and keyboard
Required: Cellphone or landline (For DUO only)
Required: Working PC Camera
Preferred Hardware and Internet Service Speeds Specification:
to accomplish what Harry & David would require doing your job from home.
Network (internet):
- Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection, NOT wireless)
Hardware (PC):
- Windows 10 operating system
- 8-16 Gigabytes of RAM
- 50GB available space on your Hard Drive
- 9-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
by twochickswithasidehustle | Aug 7, 2024 | Uncategorized
Job Title
Data Entry Associate/ Work From Home
Job Description
KNOWLEDGE
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers — Knowledge of computer software, including applications and programming.
SKILLS
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Mathematics — Using mathematics to solve problems.
- Time Management — Managing one’s own time and the time of others.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
ABILITIES
- Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences
Requirements
KNOWLEDGE
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers — Knowledge of computer software, including applications and programming.
SKILLS
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Mathematics — Using mathematics to solve problems.
- Time Management — Managing one’s own time and the time of others.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
ABILITIES
- Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
About Us
About Cheryl’s Cookies®
Founded in 1981, Cheryl’s Cookies has quickly grown a loyal customer following for its quality fresh-baked desserts using only the finest ingredients, including individually wrapped cookies, brownies and cakes. Headquartered in Westerville, Ohio, Cheryl’s Cookies is well-known for its cut-out cookies with buttercream frosting and its selection of specially designed, hand-crafted baked goods for everyday and special occasion gifting. Offerings may be found on its website Cheryls.com and in its retail stores in Ohio. Cheryl’s Cookies is part of the 1-800-FLOWERS.COM, Inc. family of brands, Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
Our Commitment to Diversity
At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration — for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.
by twochickswithasidehustle | Aug 7, 2024 | Uncategorized
Job Title
Data Entry Associate – Work From Home
Job Description
- Process Excel (Macro and Non-Macro) orders proficiently.
- Process incoming paper orders from both consumer and Corporate Sales Division in a timely manner meeting demanding deadlines.
- Process Customer Gift History.
- Manage incoming communications in a prompt, efficient, timely and professional manner meeting all accuracy and productivity standards.
- Monitor and maintain business and product knowledge information by utilizing all available resources.
- Process Fax and email orders.
- Excellent organizational skills and multi-tasking skills to meet the demands of the Corporate Sales Division.
- Type 35 wpm or more.
- Proven demonstrated knowledge of navigation Micro-Soft Programs including Excel.
- Excellent spelling and grammar.
- Detail orientated.
- A proven ability to use discretion in working with confidential information is essential.
- Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
- Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
- Must be a team player
- Requirements
- KNOWLEDGE
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers — Knowledge of computer software, including applications and programming.
- SKILLS
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Mathematics — Using mathematics to solve problems.
- Time Management — Managing one’s own time and the time of others.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- ABILITIES
- Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- About Us
- About The Popcorn Factory®
- For more than 40 years, The Popcorn Factory has delighted customers with flavorful popcorn and gourmet snack gifts. Headquartered in Lake Forest, Illinois, The Popcorn Factory specializes in making fresh-popped popcorn using the finest corn grown in the United States. Each kernel is air popped with unique flavors added using high-quality oil, including coconut, avocado and sunflower oil. Offerings include iconic gallon tins featuring exclusive designs as well as other unique packaging created for all celebratory and gift-giving occasions. The Popcorn Factory is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
- Our Commitment to Diversity
- At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration — for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.
by twochickswithasidehustle | Aug 6, 2024 | Uncategorized
Date: Jul 31, 2024
Location:
Remote, Remote, US
Requisition ID: 10628
Description:
Work From Home Claims Analyst-(Health Care)
Join us at Firstsource Transaction Services! We are a leading Business Process Management company, providing customer-centric business process services. With a diverse array of resources, we can tap into our talent pools to ensure client proximity, deep market and domain expertise, and superior communication; called our ‘Right-shore’ delivery model. We leverage this model to serve organizations in the Banking, Financial Services and Insurance, Healthcare, Telecommunications & Media verticals. Our brand’s promise is – Business Process. Simplified.
Due to our continued growth, we are looking for results-oriented Claims Analyst to join our team. In this position, you will enjoy an independent and team work oriented environment. We will provide you with the processes, training and support that will enable you to succeed throughout your career. If you’re in the market for a rewarding and profitable career with one of the industry’s most recognized BPM Services Company, we want to hear from you. Contact us today!
Here are just some of the benefits you will enjoy in this financial services role:
Paid Training
Matrix Pay (paid by the claim) upon training completion
Flexible schedules-After Training
Medical, dental, vision, disability and life insurance
401 (K) plan
Paid time off
Paid holidays
Claims Analyst – Insurance Claims Representative
(Health Care / Medical Financial Services)
Job Requirements
We are seeking a highly-motivated and success-driven Insurance Claims Representative who combines exceptional analytical and problem-solving skills, with the ability to positively adapt to change in a dynamic fast-paced environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to work effectively in an environment with fluctuating workloads.
Specific qualifications for this medical financial services role include:
- High School diploma or GED
- Health claims processing experience
- Knowledge in the following a plus:
- medical terminology
- ICD-9/ICS-10, CPT, and HCPCS coding
- HIPAA regulations
- PC applications and systems
- Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
- Basic mathematical skills
- Intermediate typing skills
- Multiple computer application usage experience
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law
by twochickswithasidehustle | Aug 6, 2024 | Uncategorized
Part TimeProfessionalBoston, MA, US
4 days agoRequisition ID: 1003Apply
Salary Range:$20.00 To 23.00 Hourly
**Must be USA based. Noting we cannot hire from the following states: AL, AK, AR, DE, HI, ID, MS, ND, OR, SD, WV, WI and WY
Company Information:
OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange currently has operations in Boston, New York, London, Ohio and Hong Kong.
Job Scope:
- Can you envision a job where you are the point person facilitating events online via Zoom?
- Do you like to help people feel successful? Our panelists, moderators and attendees will rely on you to create that feeling for them.
- Can you tell when something seems off? Be a point of contact for trouble shooting video and audio issues before and during our events.
- Do you see yourself using sound judgement to know when to escalate and rely on your team, all the while ensuring we remain connected to the clients and assuring them we will quickly resolve the issues real-time?
- With your tech savvy (we will train you on our products) and virtual presence, you will be able to promote positive client relations and seamless events.
Location: REMOTE
Must be based in USA. Noting we cannot hire from the following states: AL, AK, AR, DE, HI, ID, MS, ND, OR, SD, WV, WI and WY
Schedule:
- Hours vary from 0-30 per week; dependent upon events and opportunity. No weekly hours guaranteed.
- EST/EDT time zone based on availability and event schedule
- German events are in CET/CEST time zone
- Must be available for paid training the following dates: 23 August, 26-27 August
- Must be available with flexible availability: 28-August through 13-September
Responsibilities:
- Coordinate and facilitate virtual meetings, live streams and presentations and coordinate virtual meetings for clients (sometimes simultaneously).
- Respond to all virtual communication in a timely and professional manner.
- Escalate issues as needed; learn and apply solutions in the future.
- Proactively engage with the team and jump in to support others as needed.
- Client facing, highly profession customer service
- Other duties as assigned according to business line and regional attributes.
Qualifications:
Education:
- Degree educated preferred
Required Skills:
- Ability to work virtually without interruptions
- Reliable internet connection and working computer (see requirement list below)
- Strong interpersonal communication, collaboration & listening skills
- Technologically savvy
- Ability to multi-task in a fast paced tech environment
- Proactive with a positive attitude
- Adaptable to change
- Critical thinking /analytical skills
- Outstanding customer support skills
Additional Skills:
- Experience with Zoom and Microsoft Suite (Teams)
- Previous work or virtual meetings from home experience desired
- Flexible work schedule
Required Equipment:
Computer:
- PC Requirements: Windows 10 64-bit, Intel i5 6th gen or higher, AMD Ryzen 5 or higher capability. At least 8GB of RAM, 16GB RAM preferred with 128 GB capacity.
- Mac Requirements: CPU Intel i7, Apple M1, M1 Pro, M2. Ventura or Sonoma OS. At least 8GB RAM, 16GB preferred with SSD hard drive with at least 128 GB capacity. No virtualized OS.
- High-Speed steady internet connection (50mbps or higher required) with video and audio capability. Hardwired internet preferred in addition to Wifi access.
- We highly recommend a PC over a Mac due to required security compliance software
Recent Comments