by twochickswithasidehustle | Aug 8, 2024 | Uncategorized
locationsRemotetime typeFull timeposted onPosted 10 Days Agojob requisition idR-100937
Job Description:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Job Summary:
The Manager of Operations, Medical Record Retrieval has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operation ensures objectives, principals, values, mission and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.
Essential Job Functions:
Organizational Leadership
- Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation
- Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations.
- Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
- Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization
- Work with other regional counterparts to ensure standardization of optimal processes
- Set parameters and guidelines to measure performance to objectives
Employee responsibilities
- Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture, including performance management of employees
- Daily onsite coverage, if applicable, and the arrangement for backup coverage if on PTO or OOO
- Time and attendance schedule standards maintained and adhered to
- Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information; also includes maintaining updated SOPs and ensuring training is completed
- Weekly 1on1 calls with direct reports
Client Responsibilities
- New client implementation and customized project management to meet client needs
- Scheduling and/or attending calls and timely response communication with Client and internal Sharecare leadership including review and follow-up to daily report management
- Prepare monthly portfolio presentations for senior leadership
- Maintain process instructions and update as needed along with performing ongoing client specific training with associates
- Partner with solutions and IT to troubleshoot connectivity when issues arise (known ongoing issues)
- Monitor daily tracking and respond to client concerns and questions around delivery and quality
Financial Management
- Assist in the development of annual budgeting and fiscal planning as required
- Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins
- Continually seek new opportunities to advance Sharecare’s market presence through cultivating existing client relationships and assisting in assessing potential growth areas
Primary Customer Service Responsibilities
- Assist in strengthening existing client relations
- Identify opportunities for growth
- Facilitate the development of new relations on existing accounts or new accounts
- Heavy coordination with Client Success to ensure total customer satisfaction
Physical Requirements:
- Ability to sit or stand for long periods of time
- Physical ability to lift and carry 25 lbs. of materials
- Speaking and hearing ability sufficient to effectively communicate
- Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks
HIPAA/Compliance:
- Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes
- Comply with all regulations regarding corporate integrity and security obligations
- Report unethical, fraudulent or unlawful behavior or activity
- Maintain current and annual HIPAA certification
Qualifications:
- Bachelor’s degree and prior experience, preferred
- Extremely team oriented
- High proficiency in Microsoft products required, Outlook, Word and Excel
- Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
- Superior communication skills
- Outstanding customer service with strong negotiation skills
- Detail oriented, with strong analytical skills and effective problem-solving skills
- Ability to handle confidential materials and information in a professional manner
- Availability to travel as needed; could be extensive and include overnight stays
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
by twochickswithasidehustle | Aug 8, 2024 | Uncategorized
Job Description:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Job Summary:
This position is responsible for completing Disability/ FMLA forms in a timely and efficient manner, ensuring accuracy and providing patients and clients with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with Disability/ FMLA forms is preferred. The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.
Essential Job Functions:
• Complete Disability/FMLA forms by utilizing industry standard responses per the type of specialty practice.
• Establish and maintain a professional relationship with all account clients.
• Communicate by email or telephone with patients and physician coordinators about Disability/FMLA paperwork in a timely manner.
• Strong understanding of medical terminology and familiarity with ICD-10 coding.
• Proficiency in using Electronic Health Record (HER)systems.
• Understand and abide by all HIPAA Privacy and Security Laws.
• Meet and adhere to Attendance and Schedule, Production and Metrics, and Quality Goals.
• Extract Disability Forms from all EMR Accounts to ensure that all requests are received and Provide proper Data Entry into HDS with proper PHI Guidelines.
• Navigate and learn various Electronic Medical Record Systems.
• Apply appropriate medical information to ensure the patient’s disability is accurately captured.
• Add medical records when requested for patients or requesters, with proper adherence to HIPAA and HITECH compliance training and laws .
• Ensure patient’s disability forms are completed after payment within 5-7 days (Turnaround Time).
• Deliver Completed Disability Form to either the patient or the client.
• Excellent attention to detail and accuracy in completing forms and documents.
Qualifications:
• 1 year prior experience in a medical records department or like setting.
• Strong computer software experience: general working knowledge of Microsoft Word & PDF.
• Exceptional Written and Verbal Communication Skills.
• Good critical thinking Skills.
• Must be able to type 50 wpm.
• Adapt to new process changes and driven to complete various tasks.
• Must be self-motivated, a team player, and have proven customer satisfaction skills.
Physical Requirements:
• Ability to sit or stand for long periods of time.
• Physical ability to lift and carry 25 lbs. of materials.
• Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items.
• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor.
• Speaking and hearing ability sufficient to effectively communicate.
• Eye/hand coordination, hearing and visual acuity necessary for day to day tasks.
Information Governance Accountabilities:
• A high-level understanding of the organization’s information governance program and role-specific accountabilities.
• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information.
• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided.
• Participation in education as required for corporate compliance and role-specific functions and tasks.
HIPPA/ Compliance:
• Maintain privacy of all patient, employee, and volunteer information and access such information only on a need to know basis for business purposes.
• Comply with all regulations regarding corporate integrity and security obligations.
• Report unethical, fraudulent, or unlawful behavior or activity.
• Maintain current and yearly HIPAA certification.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
by twochickswithasidehustle | Aug 8, 2024 | Uncategorized
REMOTEApply
Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.
Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will report directly to a Trust & Safety Team Lead within a specialized division. You will use your keen eye for details and excellent problem solving skills to identify and prevent fraudulent behavior, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.
What You’ll Do
- Identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform
- Leverage data to identify patterns and trends in fraudulent activity
- Identify procedural gaps to develop efficiency and effectiveness within the team
- Manage critical and high-risk situations appropriately and with a sense of urgency
- Adjudicate user consumer reports while adhering to geographic compliance & regulations
- Validate the authenticity of user identification
- Adhere to legal and risk-related policies and procedures
- Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
- Investigate, audit, and decision on sender Gig related claims
- Research industry standards and best practices to improve internal processes
- Reduce company losses by assessing internal and external liabilities
- Partner with law enforcement as needed when managing ongoing investigations
What You Bring
- At least 1 year experience in a customer or technical support role
- At least 1 year experience in a compliance or operations-related role
- Exceptional verbal and written communication skills, with an ability to empathize and establish trust
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or other CRM systems
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
by twochickswithasidehustle | Aug 8, 2024 | Uncategorized
Job ID: 252697
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Remote Eligible: Yes
Company Overview:
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal – to reimagine the future of beauty.
The Opportunity:
Your role at Sephora:
As Assistant Manager on the Gift Card team, you will play a critical role in the execution of strategic initiatives and operational functions that will drive the growth of gift card activations and redemptions across Sephora North America (US & Canada). Through working with a vast network of cross functional partners (Marketing, Client Services, Retail Operations, Distribution Centers, Supply Chain, Finance, Accounting, IT, Fraud, Legal) as well as external partners, you will support program management, solve problems, prepare quality deliverables, provide clear communication while meeting key deadlines. This position will directly report to the Senior Manager, Gift Cards. In addition, you will:
- Prepare and own documentation related to creative specifications and messaging direction for digital marketing vehicles while ensuring timely and accurate asset delivery from campaign teams.
- Organize campaign launch details and communicate key milestones with the appropriate audiences.
- Understand and master localized requirements where relevant, particularly for Canada markets.
- Identify opportunities to improve and maintain the overall inventory health of gift cards by monitoring and sharing updates related to inventory and warehouse activity: item and PO creation, stock reports, inventory forecasts, shipping updates.
- Diagnose program performance and opportunities through reporting and dashboards.
- Establish and maintain engagement with cross-functional stakeholders as well as field and industry partners to gain feedback and align on key program deliverables.
- Prepare and present clear, data-based findings to illustrate recommendations that will inform future gift card assortments.
- Gatekeep all internal gift card orders for the entire organization. Manage and review internal requests from employee partners to determine most appropriate and efficient fulfillment.
- Facilitate all gift card inquiries and requests from external business partners.
- Streamline feedback process to build effective responses and solutions for retail stores.
- Conduct departmental administrative tasks with a diligent focus on identifying and prioritizing opportunities in alignment of business needs.
- Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.
We’re excited about you if you have:
- Bachelor’s degree or equivalent experience
- 3-5 years of proven work experience in a fast paced, high growth environment.
- Excellent interpersonal communication, analytical, presentation and organizational skills for audiences of all levels
- Strong sense of business acumen
- Strategic thinking skills to develop and customize strategies
- Problem-solving and critical thinking skills to quickly find creative solutions for issues that may arise
- Ability to be flexible and adaptable with managing ambiguity in sometimes uncertain situations
- Plans and aligns to break down objectives into appropriate initiatives and actions to achieve KPIs
- Ability to prioritize focus areas and opportunities effectively
- Experience managing multiple concurrent projects
- Creative self-starter with can-do positive attitude and a roll up your sleeves approach
- Relationship-oriented, collaborative, energetic and hands-on team player comfortable collaborating with a wide range of partners
- Proficiency in Microsoft Office, with an emphasis on Excel and PowerPoint.
The annual base salary range for this position is $71,145.00 – $94,620.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.
While at Sephora, you’ll enjoy…
- The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
- The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal – to reimagine the future of beauty.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
by twochickswithasidehustle | Aug 8, 2024 | Uncategorized
Remote
Data Integrity /
Contract /
Remote
Apply for this job
About AllTrails
AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 50 million people worldwide. AllTrails was selected as Apple’s App of the Year in 2023!
Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!
Scope of Work
· Serve as the subject matter expert of events, conditions, or other information that impacts company operations or customer experience in your supported area
· Assist with trail data integrity initiatives to ensure the ongoing accuracy of our trail data
· Coordinate research tasks and self-pilot through each sprint while working remotely
· Provide consultative feedback on the quality of the product delivered to local users
Requirements
· Experience hiking or doing other outdoor activities
· Available 25-30 hours per week and able to meet project deadlines
· Strong writing and communication skills in English
· Detail oriented and organized
· Ability to focus for long stretches at a time on a single task
· Passion about mobile technologies and AllTrails’ mission to connect people to the outdoors
· Prior independent contractor/consulting experience Ability to connect with business partners as needed and for biweekly meetings during business hours (Pacific Time)
· Reliable internet connection and computer hardware that meets the company’s IT security standards – (the company will require you to install a read-only OSQuery to ensure hard-drive encryption and antivirus software are enabled before accessing our network, compatible with MacOS 11 or Windows 10 + 64-bit or higher only)
Bonus Points
· Mapping/GIS experience
· Proven ability to quickly learn new technology and processes
· French, German, Spanish language skills are an added bonus
Applications without a cover letter will not be considered. Please include any languages you are fluent in, your location and include a description of your favorite trail!
$18 – $25 an hour
Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.
AllTrails participates in the E-Verify program for all remote locations.
By submitting my application, I acknowledge and agree to AllTrails’ Job Applicant Privacy Notice.
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