by twochickswithasidehustle | Jun 4, 2024 | Uncategorized
NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions.
Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits.
Job Summary
The Call Coach Specialist reviews recorded CSR/TECH calls from our clients and provide scoring and coaching comments based on pre-determined call standards. Experience in customer service, customer experience, and/or sales is a prerequisite. Excellent verbal and written skills are a plus. This position is part time. (15-20 hours per week)
Responsibilities
Review recorded calls, score, and comment on 5 calls per hour
Provide consistent and accurate score reporting
Provide brief overviews of individual Customer Service Reps (CSRs) or Technical Service Reps (TSSRs) Coaching areas and/or progress
Attend regular training sessions with Call Coach Manager
Support research tasks with VoC , such as calling, and data collection as needed
Other duties as assigned
Qualifications
Knowledge, Skills, and Abilities
Fluent in Spanish with excellent written and verbal communication skills (preferred)
Proven excel/data entry skills
Ability to master online survey software
Proven understanding of customer service skills and standards
Strong understanding of telephone sales skills
Attention to detail
Ability to meet deadlines
Excellent communicator
Excellent written and verbal skills
Experience in analyzing conversations and providing feedback in a clear, professional, and positive/encouraging manner.
Ideal candidate has experience with broadband, utility, telephone, cable, satellite, and/or streaming video sales, service, and/or support
Comfortable with data entry, online survey software, Microsoft Office, and Google Suite. Virtual video meetings such as Zoom, Microsoft Team, GoToWebinar
Excellent active listener with experience in customer service, sales, support, training, or related field
Detail oriented and able to meet deadlines
Minimum Education and Experience
High School diploma required; bachelor’s degree or higher preferred, but exceptional critical thinking and customer experience skills can be a strong substitute for formal education
5+ years of experience in customer service, sales, training, or another related field.
Physical Demands
Work is typically performed in a remote office setting
Occasionally travel may be required
Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.
by twochickswithasidehustle | Jun 3, 2024 | Uncategorized
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Data Entry Associate
REMOTE
$15 per hour & Great Benefits
Shift Mon- Fri 8:00AM- to clean desk completition (overtime if needed)
Conduent is hiring immediately for Data Entry Associate positions.
MONDAY-FRIDAY
TRAINING SCHEDULE: Monday-Friday 09:00AM- 05:00PM
Work Hours(once training is completed): 8AM to clean desk
Full time shift only.
Requirements:
- Must be able to complete typing test and pass score of 45wpm
- Must be at least 18 years of age or older.
- Must have a high school diploma or general education degree (GED).
- Must be eligible to work in the United States.
- Must be able to clear any necessary criminal background checks or drug screenings.
Benefits:
- Career Growth
- Full Benefit Options (Health, Dental and Visual)
- Great Work Environment
- Work From Home
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $23560 – $29450.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
by twochickswithasidehustle | Jun 3, 2024 | Uncategorized
Post University is seeking a Course Materials Assistant (part-time) to join our team.
WHY POST?
Post University has an immediate opening for an exceptional Course Materials Assistant (part-time). Post University is a legendary, dynamic, growth-oriented organization of passionate, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” mission is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none. As our amazing story unfolds, the Course Materials Assistant will help build and sustain a distinct, transformative culture that achieves Post’s imagined future priorities.
JOB SUMMARY
At Post University, our associates are dynamic and professional. They skillfully engage with students by delivering exceptional, personalized experiences that add unique value in helping students fulfill their career goals. They invest wholeheartedly in students’ futures through their caring time, talents, expertise, and energy. Associates are a vital and valued part of our student’s learning experience and our Academic Affairs team. This position will support the Course Materials Coordinator. It is a part-time, remote position.
Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 25 Mb download speed and a 15 Mb upload speed. The upload speed is essential for a consistent audio connection for the phone system. (Please use the link provided to test your home network speed www.speedtest.net.) Candidates whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before their confirmed start date.
Whenever working remotely, the candidate’s home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.
ESSENTIAL FUNCTIONS: PRIMARY ACCOUNTABILITIES:
Review the book lists and check for textbook editions and price changes from publishers.
For accuracy, review the class schedule updates and compare them to the term book lists.
Enter eBook links into courses within the learning management system (LMS).
Schedule the drop and autofill files in the student information system (CNS).
Assist the Course Materials Coordinator with student textbook issues.
Assist the Course Materials Coordinator with other duties as assigned.
PRIMARY ACCOUNTABILITIES:
BEHAVIORAL EXPECTATIONS (As referenced in The Post Way of Life – Associates’ Daily Commitments)
We expect our associates to CARE (Connect–Assess–Resolve–Excite) in every stakeholder interaction. CARE is a framework to guide our every decision and action. CARE also resonates with our diverse associate & student populations – as humans, we know what it means to CARE.
We CONNECT. We believe relationships matter. Not only do we believe relationships matter, but we also know there is a direct correlation between the quality of our relationships and our outcomes. We invest in our relationships with colleagues, students, and ourselves – we make time to tend to our mental, physical, financial, and professional health.
We ASSESS. We take the time to understand fully why something happens or happened; we remove assumptions and eliminate confusion or ambiguity by asking questions and creating context, certainty, clarity, and mutual understanding. We collaborate with others throughout the university by understanding their strengths and the value they bring to the tribe. When we encounter conflict, we first seek to understand and then to be understood – and always with respect.
We RESOLVE. We generate the trust of our colleagues, students, regulatory bodies, and our greater communities by doing the right thing all the time—even when nobody is looking. We honor our promises by following up and following through. We help others learn and grow by sharing information and feedback.
We EXCITE. “Making It Personal” is the experience we promise each student and associate in every interaction. Excite is the heart of our experience philosophy. We find ways to Wow, Amaze and Delight others by being resourceful and helpful. We embrace change, take risks, and innovate. We celebrate successes and recognize the accomplishments of others.
QUALIFICATIONS:
To perform this job successfully, an individual must complete each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
MINIMUM QUALIFICATIONS & COMPETENCIES
Five years experience in an office setting.
Excellent organizational skills.
Proficient in Microsoft Office Programs, specifically Excel.
Experience using a Learning Management System (LMS).
Comfort working in a fast-paced environment.
Passionate and amazing customer service to others.
Possess unquestionable integrity and work ethic.
Has computer and systems usage competency.
Possess the flexibility to adapt to a changing and dynamic environment.
METRICS MAY INCLUDE
Graduation Rates
Student Drops
Student Satisfaction Results
PHYSICAL REQUIREMENTS:
This job is light manual work in nature. Some physical requirements include:
Prolonged periods are sitting at a desk and working on a computer.
At times, must be able to lift and/or move up to 20 pounds.
Limited travel may be necessary.
by twochickswithasidehustle | Jun 3, 2024 | Uncategorized
Who Are We?
Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on Twitter via @getpostman.
P.S: We highly recommend reading The “API-First World” graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity:
Postman is looking for an accomplished Order Processing Associate to join our growing team. As part of the Revenue Operations team, you will be in a unique position to impact the future direction the company takes. This role enables the company to achieve its revenue, and cash flow targets by managing orders through review, booking and invoicing to accounts receivable.
You will work closely with the sales, renewals, customers, deal operations, finance operations and many other internal teams. Your goal will be to provide our sales team, and customers, prompt, and accurate service. You will strive to consistently meet or beat the established sales order processing targets.
What You’ll Do:
Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
Review purchase orders, quotes, order forms and MSA to ensure compliance with our order acceptance policy
Validate opportunity and contract information, flag and resolve any discrepancies
Process purchase orders into sales & renewal orders within communicated SLAs
Ensure all orders are invoiced and closed in the system within the defined fiscal deadlines
Assist in filling out vendor/supplier questionnaires
Review and maintain vendor/supplier portals
Participate in our 24/5 global coverage plan, provide holiday coverage and support month-end/quarter-end close cycles
About You:
1-2 years sales order processing/management experience for a modern / SaaS product
High level understanding of enterprise software-as-a-service (SaaS) products
Understanding of SaaS billing, pricing & licensing and basic accounting
Understanding of purchase orders, order forms, deal desk processes etc.
Must be willing to provide coverage during major holidays
Must be willing to work extra hours, as needed, as the sales volumes increase during our month-end and quarter-end close cycles
Familiarity with support platforms like Zendesk, Jira, Salesforce and Confluence
Excellent customer-facing skills (internal and external customers)
Strong attention to details – for both financial and technical information
Important Note:
Please ensure to include a cover letter along with your application to give a more detailed view of your experience in order processing/management, your accomplishments and what you’ll bring to the table if you are hired.
Nice to Have:
Hands on experience with Zendesk, Salesforce, JIRA and Slack is a positive
Experience working for a Startup is a positive
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
What Else?
This is a remote role based in the United States and the reasonably estimated salary for this role ranges from $47,988 to $80,780, plus a competitive equity package. Actual compensation is based on the candidate’s skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. Salaries will vary outside of San Francisco, Boston or NYC and the U.S.
by twochickswithasidehustle | Jun 3, 2024 | Uncategorized
Job Details
Description
Copy Assistant – 3-6 month assignment – Remote Opportunity – 29 hours per week
Our Creative team is looking for seasonal support within our Copy team. In this role you will be responsible for the accuracy of copy and coordinating the proofing process for assigned catalogs and other online or print media.
This role requires a strong attention to detail, someone who is organized and the ability to locate and verify fact discrepancies. You will support our print production team by inputting selling copy into live files, including applicable style numbers, size ranges, prices, color names, and country of origin. In addition, you will be responsible for the correct identification and flow of information across product keys. You will work closely with electronic publishing and copywriters, with occasional overlap with proofreading.
Successful candidate will have the following knowledge, skills and abilities:
Strong attention to detail
Mac computer skills and an ability and willingness to learn multiple systems.
Appreciate the fluidity of an ever-changing work day against non-fluid deadlines.
Must be able to communicate well with both art directors and copywriters, including price lists from inventory and merchant adjustments directly in meetings and indirectly via email or messages.
Ability to work independently, guided primarily by deadlines.
Working knowledge with InDesign and Censhare a plus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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