by twochickswithasidehustle | May 1, 2024 | Uncategorized
Hyatt Corporate
Hyatt Corporate Office, Chicago
US – IL – Chicago
TECHNOLOGY
Professional Staff/Corporate
Full-time
Yearly US Dollar (USD) pay basis
Req ID: CHI013819
Summary
The Opportunity
Hyatt seeks an enthusiastic Senior Analyst, Cyber Security – Vulnerability Management to join our cyber security department. In this role, you will be collaborating closely with the broader technical teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
At Hyatt Hotels, Cyber Security is a very important part of our mission to take care of people so they can be their best. The Senior Analyst, Cyber Security Vulnerability Management plays a critical role in safeguarding our organization’s assets by identifying, assessing, and mitigating potential vulnerabilities across our systems. This role requires an experienced professional with extensive experience in cybersecurity, a deep understanding of emerging threats, and a proactive approach to risk mitigation.
Key Responsibilities:
· Vulnerability Assessment
o Conduct scans of Hyatt’s IT infrastructure to detect and evaluate cyber security vulnerabilities. Evaluate potential false positives and tune the scanner as needed.
o Assess the criticality of findings, create remediation plans with applicable teams, and produce comprehensive reports for various levels of stakeholders (i.e., executive and technical).
o Participate in regular “red team” exercises, acting as a malicious attacker would to identify novel and unique vulnerabilities and ensure they are remediated.
o Assist with vulnerability assessments of new applications and act as an advisory resource to their developers to help ensure the creation of secure code.
· Remediation Planning
o Track all vulnerability remediation efforts and hold various teams across the organization and vendors accountable for timelines, initiate escalation, when appropriate.
o Assist with on-site reviews and audit requests of Hyatt properties to identify cybersecurity vulnerabilities and produce meaningful reporting for all findings.
· Security Tool Management
o Manage and optimize vulnerability scanning tools and related software.
· Incident Response
o Provide expertise during security incidents related to vulnerabilities.
o When zero-day exploits are identified, the ability to work urgently with stakeholders across the organization including Cyber Security Operations to assist with the mitigation process.
· Reporting and Documentation
o Generate reports on vulnerability assessment findings, trends, and status updates.
o Maintain accurate documentation of vulnerabilities, assessments, and remediation activities.
· Training and Awareness
o Continuously monitor various sources of information (i.e., threat intelligence feeds) for vulnerabilities and assess their impact on Hyatt’s environment.
Qualifications
Experience Required:
•4+ years of experience in cybersecurity, with a focus on vulnerability management.
•Strong knowledge of common vulnerabilities (e.g. OWASP Top 10) and attack vectors.
•Experience with vulnerability scanning tools (e.g., Rapid7, Qualys, Tenable), including configuration, reporting, scanning best practices, agent deployment, and asset management within the tool.
•Knowledge of security concepts and methodologies such as vulnerability assessments, application vulnerability testing, enterprise security strategies, network and cloud security architecture, and governance.
•Excellent verbal and written communication skills.
•Demonstrated attention to detail.
•Ability to work under pressure and handle multiple priorities simultaneously.
•Ability to travel up to 10%.
Experience Preferred:
•Bachelor’s degree in cybersecurity, information technology, or a related field.
•A CISSP, SSCP, Security+, or related industry certification is preferred; however, any combination of certification, education, and experience that demonstrates the candidate can be successful in the position is acceptable.
•Knowledge of system administrative concepts for Unix, Linux, and/or Windows operating systems.
•Knowledge of security frameworks such as CIS, NIST, ISO, PCI, and IT Controls.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
by twochickswithasidehustle | May 1, 2024 | Uncategorized
In a world of beeps and clicks, Smile reminds us there is a human on the other side of every screen. Smile is the largest provider of loyalty programs in the world. We currently power over 60,000 rewards programs, reaching more than 500 million customers. Right now we’re working on expanding our product to support the massive growth of e-commerce.
Above all, we strive to make people happy – from the merchant to their consumer, to our team. The Smile team is globally distributed with employees in Canada, the USA, South America, EMEA, and APAC. We’ve been recognized as a “Best Place to Work” in Canada and look forward to expanding this on a global scale. As a business, we are in constant evolution and the same is true of our people. We’re here to support each other in our growth. We talk about our career & personal goals and lean into the diversity within our people for mentorship, tools, and encouragement to grow.
About the Role: As part of the Merchant Success team, the Live Chat Representative is the first point of contact for both prospective and tenured merchants running their loyalty programs with Smile. You will be expected to quickly handle a high volume of conversations, triaging those conversations to determine if you can help yourself, or if you need to smoothly escalate the conversation to another Smile support team.
What You’ll Do:
Be the first point of contact for both current and prospective Smile merchants, handling a high volume of conversations with accuracy.
Help prospective merchants articulate the value of Smile.
Ability to delegate escalations effectively through concise internal communication.
Build trust, empathize, and delight merchants by setting the standard for what exceptional support looks like.
Contributions to Live Chat team initiatives (Internal SOPs, Knowledge Management, etc.)
What you’ll help us achieve:
5-star Shopify app store generation, meeting or exceeding individual target quota. This is crucial for this role.
A team Customer Satisfaction (CSAT) score of 90% or better.
Internal efficiency. Live Chat acts as a ‘gatekeeper’ and this must be done effectively to avoid reassignments to inaccurate teams.
Clean internal conversation flow that fosters a positive merchant experience and sentiment.
Requirements/Skills:
Based in/able to work 9-5pm EST (+/- an hour) Monday to Friday.
High level of empathy.
Competency in a digital environment. We use tools like Notion, Slack, Google Sheets, Metabase, etc. You don’t have to know how to use all of these tools when you apply, but you must have a mindset that is fairly adept at learning new technologies.
Knowledge of the e-commerce industry/desire to learn and keep up with industry trends.
Ability to multitask and handle a high volume of conversations.
Working knowledge of HTML/CSS/JS (or any coding language) and using web inspector.
Openness to being coached.
Team-oriented mindset.
Able to operate independently in a remote environment while maintaining focus.
Bonus if you have:
Service Industry experience: not a requirement by any means, but if you may be lacking in technical experience, you are not ruled out before you even apply. Applicants who come from the service industry, and who can understand technology fairly well, have been proven to be strong assets to the team here at Smile.
Experience with Intercom and/or working in a similar role in a prior job.
Experience working remotely.
E-commerce experience, whether that be working in the industry, or running your own store.
Our commitment to candidates:
At Smile, we understand that finding a new role is challenging and that self-doubt or imposter syndrome can prevent you from applying to a role, don’t let it! You have a ton to offer and we want you to feel encouraged to apply, even if you don’t check all of the boxes. If you are passionate about eCommerce and helping merchants grow through loyalty and reward, connect with us.
At Smile, we rely on a range of backgrounds, experiences, and ideas. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Smile welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
by twochickswithasidehustle | Apr 30, 2024 | Uncategorized
Description
Join our Team at Diligent Billing and Management (DBM)
Are you ready to advance your career? Do you have medical data entry experience? Do you have strong organizational and project management skills? Are you interested in a remote work opportunity?
If yes, a fantastic opportunity is waiting for you!
The Charge Entry Coordinator will be responsible for accurately and efficiently entering charges using various electronic pathology reports in a production-based atmosphere.
Essential Functions
Identify information from pathology reports and other medical systems accurately and efficiently enter charges.
Follow appropriate steps in practice management system to bill out a clean claim.
Review entered charges by comparing information from charge reports against what has been entered in practice management system and correct any errors.
Understand special internal billing rules and insurance rules to accurately bill charges.
Research missing or incomplete information in the hospital system to ensure proper billing.
Maintain company production and quality standards.
Performs other duties as assigned by Coding & Charge Entry Manager to help support the team.
Why work with us?
Diligent Billing and Management, LLC (DBM) is a healthcare management organization responsible for the administrative services and revenue cycle operations for Carolinas Pathology Group.
At DBM, our people are committed to providing our clients with the most accurate and up-to-date medical billing and collections services as well as supporting the human resources, finance and IT needs of each associated organization. We are committed to conducting our business practices with integrity, and in compliance with the laws and regulations that govern our operations.
Our clients are a private physician group of Pathologists and Scientists and an independent laboratory that focus on providing the highest level of anatomic, clinical and molecular pathology services to area health systems and individual practices in the Carolinas, as well has hundreds of group practices across the country.
Our Benefits Package currently includes, but not limited to: –
Medical Insurance
Dental Insurance
Vision Insurance
Company Paid Life Insurance
Company Paid Disability Insurance,
401k Plan
Generous PTO
Employee Assistance Program
Employee Referral Program
Requirements
Educational/Training Requirements
High School Diploma or Equivalent is required
Experience Requirements
1-3 years of medical data entry of patient demographic, insurance information, CPT and ICD-10 codes into a practice management system in preparation for submission to payers is required
Knowledge of the components required to file a clean claim is required
Nextgen practice management system experience is a plus
Skills and Abilities
Strong organizational and project management skills.
Must be able to multitask and be detail oriented.
Must have strong verbal and written communication skills.
Knowledge of the components required to file a clean claim.
Understanding of insurance and client billing rules.
Must be self-sufficient and able to work independently in a remote environment.
Must be willing to help others and be a team player.
Work Environment The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Long periods of sitting at a workstation
Frequent periods of standing and/or walking
Frequent repetitive motions
Occasionally able to lift or move up to 10 lbs.
The noise level in the work environment is usually moderate.
We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free workplace. Applicants must be able to pass a pre-employment background check and drug screen.
Diligent Billing and Management LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristics required by law.
by twochickswithasidehustle | Apr 30, 2024 | Uncategorized
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit is a remote-first company with employees distributed across the US and EU
5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020
About The Role:
As a Quality Associate, you’ll play a vital role in assisting in the delivery of exceptional customer service. You will monitor, assess, and improve the quality of interactions between our Customer Support Teams and end-users, by analysing user interactions, providing feedback, and implementing quality assurance measures. You will contribute to enhancing overall customer satisfaction, maintain service excellence, and improve on internal policies.
As a customer-centric company, Taskrabbit is looking for the right person to help us to continue to grow and improve.
What you’ll work on:
Monitor and evaluate interactions, including phone calls, email, chat, messaging tickets, to ensure adherence to established quality standards, as well as assessing Agent’s communication skills and problem-solving abilities.
Conduct regular evaluations of Agents performance according to our quality rubric, following up with constructive feedback and coaching to improve performance
Analyse customer service metrics and key performance indicators to identify trends and areas for improvement and provide this feedback to the supervisors.Identify process improvements to enhance efficiency and customer satisfaction based on our quality rubric.
Provide feedback to Customer Support representatives on areas of improvement based on Quality Evaluation.
Share relevant feedback with the Training & Development Team to ensure onboarding success.
Identify user feedback so that the leadership team may integrate into quality assessment.
Work closely with the Customer Support team to address recurring issues and improve overall service delivery.
Requirements:
Experience in Customer Support or Quality & Training.
Analytical & problem solving skills.
Good communication & interpersonal skills.
Detail-oriented with a focus on improvement, and takes pride in a job well done.
Fluency in English is required.
Available full-time (40 hours / week).
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.
The annual gross pay range for this position is $61,000 – $75,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.
You’ll love working here because:
Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Taskrabbit’s commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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