by twochickswithasidehustle | Aug 5, 2024 | Uncategorized
Description
Aira is visual interpreting.
We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.
Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.
Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.
By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.
The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.
As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers. You will then assist, one at a time, with real-time tasks in countless unique scenarios. Please note you will not be on camera during these live video calls.
From assisting with daily personal routines to professional activities to navigating a dream journey around the globe, Visual Interpreters focus on providing live, personalized support for each customer’s unique requirements during live calls. Here is a video to show what the role encompasses and what it’s like to be a part of Aira.
Working as a Visual Interpreter is unlike any other job. We’ve developed our own training and certification process to ensure you’ll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.
Objectives of this Role:
- Embody the Aira brand by always being helpful, consistent, creative, and kind.
- Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
- Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
- Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.
Responsibilities:
- Clearly and accurately present on-demand visual information to blind and low vision customers.
- Consistently answer calls while scheduled.
- Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
- Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
- Maintain strict data privacy standards and confidentiality.
- Maintain regular and consistent attendance and punctuality.
- Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
- Anticipate Explorers’ needs and provide exceptional customer experience.
- Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
- Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
- Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
- Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
- Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
- Set high standards of performance for self and others.
- Assume responsibility and accountability for completing assignments and tasks successfully.
- Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
- Follow the Visual Interpreter Code of Professional Conduct
Requirements
Key Skills and Qualifications
The Visual Interpreter:
- Is an enthusiastic, eager, and articulate communicator.
- Is mission-driven, and has innate problem solving skills.
- Adapts well to new technological systems and processes.
- Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
- Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
- Has strong investigative research skills and is tenacious in the pursuit of information.
- Utilizes creative problem-solving skills and thrives under pressure.
- Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
- Has a strong attention to detail.
Qualifications:
- A high school diploma or GED equivalent.
- Be 18 years of age or older.
- Fluent in English.
- Right to work in the United States
- Excluded locations: CA, NM
- A private workspace with no background noise that is free from family, friends, pets, visitors, etc.
- A computer system that meets our required technical specifications:
- Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks)
- A 4 Core CPU
- A minimum of 40 GB of available disk space
- Processor speed of 2.0 GHz or higher
- Minimum of 8 GB RAM
- Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
- Minimum internet speed of 25 Mbps
Minimum Schedule Requirements:
- Minimum 35 hours a week
- Willingness to work weekend hours
Preferred Qualifications:
- A background in customer service, a call center environment, or technical support.
- Experience working with people with disabilities or with accessibility technology.
- Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
- Bilingual in French or Spanish (spoken and written conversational proficiency).
Aira’s Values
- We are powered by people
- We pursue excellence & hold ourselves accountable for results
- We embrace change and agility
- We act with integrity, transparency, dignity and respect
- We are champions of inclusion, diversity and accessibility
Aira’s Operating Principles
- Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
- Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
- Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
- Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
- Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
- Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
- Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.
Benefits
- $20 base rate 4:00am – 12:00pm PST
- +$1 Swing 12:00pm – 8:00pm PST
- +$2 Nights 8:00pm – 4:00am PST
- +$3 Weekends 8:00pm Friday – 4:00am Monday PST
- Employer supported health insurance
- $400 Annual technology stipend
- Paid sick leave
- Paid training
- 100% remote work – always was, always will be
- Supportive, integrated team environment with ongoing development opportunities
All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, martial status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.
Accessibility Support
Aira is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at [email protected].
by twochickswithasidehustle | Aug 5, 2024 | Uncategorized
Remote, United StatesApply
Format Services, LLC is looking for a Legal Transcriptionist Formatting (Proofing) Specialist to join our team! In this assignment you will be responsible for proofreading and editing transcripts. You will need to be proficient with Microsoft Word macros, as they are essential for converting elements of the document. Additionally, you will be responsible for manually adding legal markups to legal transcripts according to the provided resources, standards, and style guides.
Please note at this time we are only seeking full-time positions – you must be able to work 40 hours per week and specific shift availability in the evenings including (3:30pm-12am eastern time, 2:30pm-11pm central time, 1:30pm-10pm mountain time or 12:30pm-9pm pacific time).
Requirements:
- Weekday along with some weekend availability based on coverage needs
- Must have good headphones
- Ability to proficiently use Zoom and Slack for updates and day-to-day operations with internal stakeholders
- Seeking a candidate enthusiastic about contributing to a dynamic and evolving work environment
- Legal background is a plus
Skills:
- Must have 2+ years in a proofreading related position (i.e. publishing, editing, legal scopist, legal production, QC, captionist, transcription)
- Proficient with Microsoft Word and ability to add and execute Macros in Word is a plus
- Familiarity with legal terminology is preferred
- The ability to strictly adhere to a variety of Style Guides
- Attention to detail and ability to follow directions and varying instructions
- Expert mastery of US English grammar and punctuation rules
- Intermediate computer skills, at least 50+ WPM typing speed
- Nice to have: Literature/English degree
The base hourly range for this role is $18.00-$20.00 per hour.
by twochickswithasidehustle | Aug 5, 2024 | Uncategorized
Remote (US & Canada)
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk and demonstrate PR’s impact on business outcomes.
Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.
We’re growing quickly, and we’re looking for a process-oriented and data-minded Media Research Specialist to join our team and make a big impact.
As a Media Research Specialist, you’ll be working within the Editorial team on a database that curates hundreds of millions of data points with the most up-to-date information on journalists and media outlets across digital, print, podcasts, newsletters and social media. You should be excited about working in the constantly evolving media industry. You’ll be a great fit for this role if you’re a rabid consumer of information and love helping others.
What you’ll do:
- Grow and maintain Muck Rack’s database of journalists and content producers and hit metric-based goals around growth and quality
- Serve as a “go-to” person for user queries relating to our database and services
- Become familiar with the public relations and journalism industries
- Work closely with product and tech teams to improve our platform
- Have the opportunity to decide your own future and what responsibilities you’ll have within the team
How success will be measured in this role:
- Response time to user issues
- Number of requests closed
- Quick mastery of internal tools and suggestion of upgrade ideas
If the details below describe you, you could be a great fit for this role:
- 0-2 years of professional experience (research and/or customer service experience, including internships, is preferred)
- Attention to detail and a preference for process and structure
- You love and understand journalism/media and have a background in media, public relations, customer service, and/or research
- Mountains of data don’t intimidate you – instead they make you curious to dig deeper
- You’re a quick study and aren’t afraid to think outside of the box to get things done more efficiently
- Excellent communication skills, both written and verbal – you’re equally comfortable drafting an email, jumping on the phone, and presenting to large groups
- Familiar with the tools we use (i.e. Google Apps, Intercom, Slack, etc.) and can learn to use new tools quickly
- You can’t help but be organized, and you prioritize and manage your time well
Interview Overview
Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 minute screening call (often takes less time)
- 1 hour peer panel interview with several team members
- Skills assessment (30 hours max)
- Peer interviews with several team members
- Final call(s) with executive team member(s)
Salary
The base salary for this role is $27/hour. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
Why Muck Rack?
Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!
Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.
Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families. We offer a high-deductible health plan with 100% premium coverage for individuals, as well as a range of other plan options. Our team also has access to 24/7 Virtual Care, an Employee Assistance Program, employer-funded HSA contributions, and other pre-tax benefits. Team members have access to a quarterly wellness stipend and a free Headspace subscription.
PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays, which can be exchanged for additional PTO with our “Holiday Swap Program.” We also provide up to 16 weeks of fully paid parental leave.
Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development.
Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.
Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.
*These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
If you’re excited about an opportunity at Muck Rack but your experience doesn’t align perfectly with the requirements of the role outlined here, please don’t let it stop you from applying. We’re committed to building a diverse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on our team. We deliberately encourage individuals from all backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we’re committed to a fair and consistent interview process and candidate experience.
by twochickswithasidehustle | Aug 1, 2024 | Uncategorized
RemoteApply
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.
If you want to use your talents to transform healthcare in the United States, come join us!
**Must reside in Florida for consideration**
About the Role
Sidecar Health is looking for empathetic, compassionate, and detail-oriented individuals to process claims and help resolve claims questions for our members. You will be working alongside a dynamic team that is disrupting the healthcare industry.
What You’ll Do
- Process claims invoices and receipts from our members, identifying and entering procedure codes, diagnosis codes and provider information
- Maximize the number of claims processed while ensuring claims are processed correctly
- Update letter templates for messages to our members regarding claims
- Provide feedback on processing instructions to improve efficiency and minimize errors
- Work on additional projects as needed
What You’ll Bring
- Prior claims processing or medical billing/coding experience (preferred)
- Great work ethic and ability to push yourself in a remote setting
- Compassionate, empathetic, and great investigation skills
- Excellent attention to detail and quality control in a fast-paced environment
- Strong interpersonal communication skills; effectively communicate in verbal and written form with your team
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Willingness to be on camera during meetings
- High School Diploma (or equivalent)
- Willingness and ability to work in a fast-paced startup environment
- Understanding of and affinity for the Sidecar Health mission – making great, affordable healthcare available to all
What You’ll Get
- Competitive hourly rate, company equity, and ample opportunities for growth
- Comprehensive Medical, Dental, and Vision benefits with no waiting period
- A 401k retirement plan
- Paid vacation and company holidays
- IT equipment, including laptop and monitors
- An opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected hourly rate for this position is $18.00 – $23.00.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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