by twochickswithasidehustle | Jul 11, 2024 | Uncategorized
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Senior Consultant II is responsible for granting settlement authority on highly complex claims valued in excess of Market Claim Office (MCO) and Regional Claim Office (RCO) limits, providing recommendations on requests to go to trial on cases where the gross exposure is in excess of MCO authority, and general oversight of all large losses for a specific CSA or CSAs. The individual may also provide discretionary referrals on coverage issues, opinions and research. In addition, the Sr Cons II may provide approval on Closed Without Payment (CWP) requests where liability is disputed, and the value is in excess of Field authority.
Key Responsibilities
• Performs file reviews for various complex projects or for cases in litigation, analyzes data, and reports findings
• May review cases to determine if CWP is appropriate given gross tort value exposure
• Supports the Field with discretionary referrals on complex coverage issues and engages Home Office Claim litigation for involvement and direction as needed
• Reviews coverage, liability, and/or damages on highly complex cases referred for authorization and collaborates with Field leadership on addition steps to be taken and other feedback and direction
• Collaborates with Frontline Performance Experts (FPEs), Frontline Performance Leaders (FPLS), and Claim Process Specialists (CPSs) to share experience and trends identified in referred cases
• Works with Product, Protection, Law, and Claims on new products introduced to the Field and the sales force, and develops Claim Bulletins to provide new forms and/or endorsements that impact claim handling practices
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 3 or more years of experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
#LISP1
Compensation
Compensation offered for this role is $78,600.00 – 121,050.00 annually and is based on experience and qualifications.
At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
by twochickswithasidehustle | Jul 11, 2024 | Uncategorized
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
The Accounts Receivable & Billing Specialist is responsible for ensuring accurate financial records in our ERP, executing on time billing to our customers, and assisting with building and improving our financial processes. The role will execute on current financial processes in the order to cash process, as well as build, improve and automate new order to cash processes. The role requires the ability to understand and interpret customer contracts and the impacts that their corresponding financial records have for accounting, revenue, and sales. As a Senior Specialist on the team this person will need to adapt and often adjust standard process and policy to resolve specialty cases that are not found in any existing playbooks.
The ideal candidate has a strong foundation in order to cash processes (including enterprise contract & quote review, billing, & collections) at fast-paced and high growth companies. This role requires critical thinking, solving challenging cases, and making important business decisions regarding financial records.
How you’ll add value:
- Process all billing functions with a focus on accuracy and efficiency
- Perform month end reconciliation activities
- Engage directly with enterprise customers to resolve questions or disputes related to their billing & overall account
- Gain expertise in the ERP and all workflows associate with the order to cash process
- Create & maintain process documentation for all billing types
- Understand financial policies in order to apply them correctly to different uses cases
- Investigate billing errors and suggest remediation methods for common issues
- Review of Customer Agreements, to ensure that associated revenues can be properly recognized, and customers adhere to terms set forth by R365 Master Subscription Agreement.
- Own processes such as credit memo application, refunds, and churn
- Suggest process improvements, automation or new order to cash processes
- Strive to improve use of current tools such as Salesforce (CRM), Freshdesk (ticketing) and Intacct (ERP)
- Onboard and train new hires and other team members
What you’ll need to be successful in this role:
- 3+ years demonstrated A/R accounting experience
- Bachelor’s degree in Business or Accounting preferred
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- ERP experience including Netsuite, S4 Hana or Sage Intacct (preferred)
- Flexibility with workload and ability to adhere to tight deadlines
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
- Ability to think critically and resolve unique cases
R365 Team Member Benefits & Compensation
- This position has a salary range of $33.65-$36.06/hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
$33.65 – $36.06 an hour
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
by twochickswithasidehustle | Jul 11, 2024 | Uncategorized
Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.
Why you want this job
At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!
- Start Date: July 29, 2024
- Train and work remotely from anywhere in Utah
- Training: Three weeks (10AM – 5 PM MST, M-F)
- Full-time (40 hours per week)
- Shifts available between 5 AM – 11 PM MST
- Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
- Required weekend shift
Why you’ll love us
- Monthly performance bonuses for those who qualify
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-annual performance reviews
- A safe, respectful, and inclusive work environment
What you’ll do
- Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
- Consult customers on enhancing the value of their contact lens purchase
- Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
- Provide top notch customer service in a fast-paced, dynamic environment
- Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
- Maintain high performance metrics including revenue per call, quality, availability, and dependability
- Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
What you’ll need
- High school diploma or equivalent experience
- 2-3 years minimum customer service experience
- Great typing skills (at least 40 words per minute) and technical proficiency
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, driven and solution-oriented mentality
- Ability to show up to work on time and work your scheduled shift
Perks
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
by twochickswithasidehustle | Jul 9, 2024 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In oover 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
- Must maintain a general understanding of policies and procedures
- Possess strong interpersonal skills using tact, patience and courtesy
- Maintain the ability to collect, research, organize and analyze data
- Possess the ability to work as a team member, but also independently at times with limited direction
- Successful at working in a fast-paced environment
- Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and timelines
Required Experience:
- High School Diploma or equivalent required
- At least one year prior experience in the areas of data entry or other related field. Will accept equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
- Must be proficient in data entry skills including keyboard, mouse, 10 key pad
- Basic knowledge of Microsoft Office
This is a remote position, but you must reside in the state of Ohio.
Schedule starts at 4am!
You must be able to pass a data entry assessment. Assessment will be sent to the candidate prior to interview.
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
by twochickswithasidehustle | Jul 8, 2024 | Uncategorized
About us
Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).
Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 – 40 hours per leave) and money (up to $30K per leave).
Sparrow is headquartered in San Francisco with remote employees across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems.
About the role
As a Leave Specialist, you will be the primary contact for employees of companies we service and will manage a leave of absence from start to finish. You will also play a critical role of supporting your peers and Sparrow team members.
What your day to day will look like:
- Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave.
- Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers.
- Actively participate in team meetings providing feedback, solutions and suggestions.
- Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions.
- Partner with our internal payroll teams to ensure employees are paid accurately and on time.
- Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc. through various methods of communication (phone call, email, video chat).
Attributes of a successful candidate who will excel at supporting our customers:
- Strong communication skills that allow you to interact comfortably with internal cross-functional teams, and customers.
- You excel in active listening, empathy, and approachability.
- Be comfortable moving between multiple tasks in a quick succession.
- Maintains internal systems and processes.
In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback that you receive during customer interactions.
- Evaluate our impact throughout the lifecycle of each leave.
- Implement process improvements to resolve inefficiencies and address customer pain points.
- Provide and seek negative and positive specific feedback to your peers, supporting your team’s growth and development.
About you
- Superior organization skills and detail-oriented. You’re able to track various tasks from different leaves and ensure nothing gets lost.
- Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, chat, and phone calls.
- People person. Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills. More than 2 years of client-facing experience where relationship-building is valued.
- Learner’s mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment.
- Proactive. You’re always anticipating what might come next and how better to support the Leave Specialist team.
- Systems-oriented. Always thinking of how you can improve processes to make the team even more efficient.
- Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately.
- Relentlessly Optimistic. You believe in and work for the possibility of change and are unyielded by uncertainty and roadblocks.
- Empathetic. You lead with empathy, and understand each situation from our customers perspective and approach with compassion.
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