by twochickswithasidehustle | Feb 13, 2026 | Uncategorized
The Clinical Systems Specialist plays a critical role in enhancing the usability, efficiency, and effectiveness of the Electronic Health Record (EHR) system by supporting clinical workflows, improving documentation tools, delivering user training, and managing communication channels such as Slack. This role ensures clinicians and staff have the resources and knowledge needed to use the EHR efficiently and effectively, while also facilitating timely support and collaboration.
This job is “HOT”: 🔥
- Be the go-to expert for EHR optimization and training at Midi
- Work cross-functionally with clinical, product, and operations teams to improve workflows
- Thrive in a fast-paced, constantly evolving environment where your impact is immediate
Business impact: 📈
- Optimization and Workflow: Manage user lifecycle processes including account creation, permissions provisioning, and deactivation across systems. Collaborate with clinical and IT teams to identify areas for EHR optimization. Evaluate current workflows and recommend process improvements through EHR tools and functionalities. Customize documentation tools (document accelerators, encounter plans, order sets, text macros) to streamline workflows. Use EHR usage analytics to guide optimization efforts and training needs. Partner with clinical teams to identify system pain points and lead resolution and enhancement projects.
- Training and User Support: Collaborate with Learning & Development to develop, implement, and lead training programs for new users, system upgrades, and workflow enhancements. Create user-friendly training materials, job aids, quick-reference guides, and e-learning content. Conduct one-on-one and group training sessions. Act as a point of contact for clinicians seeking help with documentation, workflow, or EHR navigation issues. Provide post-training support and gather feedback for continuous improvement.
- Project Participation and System Maintenance: Participate in go-lives, system upgrades, and major EHR projects. Support testing and validation of EHR changes and enhancements. Manage small-scale projects from initiation to completion. Serve as a liaison between users, Midi product, engineering, and Athena support.
- Communication, Ticketing System, and Slack Channel Management: Monitor and manage EHR-related Slack channels, responding promptly to troubleshoot and resolve issues. Track issues via the ticketing system, assign priorities, and ensure timely resolution. Route complex issues to the appropriate support teams. Post updates, tips, known issues, and resources to ensure consistent communication and collaboration best practices.
What you will need to succeed: 🌱
- Experience & Education: Bachelor’s degree in healthcare or related field preferred. Highly proficient in AthenaOne EHR system, reporting, and optimization tools. Demonstrated experience delivering training across clinical departments and roles.
- Skills & Traits: Patience with people of all skill levels. Strong talent in teaching and training, with an ability to explain complex concepts simply. Ability to identify efficiencies in processes and system functionality. Strong collaboration skills to work closely with product and clinical operations on new releases and processes. An “at your service” mindset when answering questions.
Who you are:
- People love how you explain things because you make complex ideas easy to understand.
- You’re known as the go-to AthenaHealth point of contact for solving problems and unlocking new efficiencies.
- You thrive in a fast-paced environment, working at the center of all departments rather than in a silo.
- You teach frontline staff (patient care, medical assistants, tech support) and clinicians alike.
- You collaborate with product, marketing, and operations, always keeping the big picture in mind.
- You’re energized by recommending and implementing EHR efficiencies that improve patient and staff/clinician experience.
The interview process will include: 📚
- Recruiter Screen (30 min)
- Hiring Manager Screen (30–45 min)
- Team Interviews (30-45 min)
- Final Leader Interview (30 min)
The salary range for this role is ~$80,000–$100,000, depending on experience and location.
This role is not eligible for sponsorship. Must have authorization to work in the United States now and in the future.
#LI-DS1
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
by twochickswithasidehustle | Feb 13, 2026 | Uncategorized
Midi is seeking an experienced Master Scheduler to join our cutting edge healthcare start-up. This is a rare opportunity to start at the ground level of a fast-growing healthcare practice! We offer a flexible work schedule and 100% remote environment with a competitive salary, benefits and a kind, human-centered environment.
Business Impact 📈
- Sole responsibility for creating every Midi clinician’s schedule in Athena
- Daily monitoring of clinician schedules
- Management of patient waiting list to backfill patients as times become available
- Rescheduling of patients as needed
- Adjustment of clinician schedules as needed
- Cross-coverage of Care Coordinator Team responsibilities as assigned
What you will need to succeed: 🌱
- Availability! 5 days per week, 8 hour shift + 30 min unpaid lunch – 9:30 AM to 6 PM PST
- Minimum of five (3) years as a Clinical Scheduler building clinician schedules (preferably in AthenaHealth)
- Minimum of 1 year experience working for a digital healthcare company
- Proficiency in scheduling across multiple time zones
- Self-starter with strong attention to detail
What we offer:
- Compensation: $30/hour, non-exempt
- Full Time, 40-hour work-week
- Fully remote, work from home opportunity!
- Benefits (medical, dental, vision, 401k)
The interview process will include: 📚
- Interview with Recruiter (30 min Zoom)
- Interview with Scheduling Supervisor + Lead Scheduler (30 min Zoom)
- Final Interview with Practice Manager (30 min Zoom)
***Scheduled Shift Time is M-F 9:30am-6pm PST***
Thanks for your interest in Midi 👋While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot
#LI-DS1
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
by twochickswithasidehustle | Feb 13, 2026 | Uncategorized
The IWC Clinical Leadership team is looking for a Clinical Operations Specialist comfortable in a rapidly growing and changing environment. The ideal candidate is a strong communicator both written and verbally and is able to anticipate needs by understanding the preferences and needs of each of the team. They will support process improvement as the company scales and will take pride in balancing competing priorities while also moving tasks forward with impeccable attention to detail.
This job is “HOT”: 🔥
The Clinical Operations Specialist plays a pivotal role in supporting the efficiency and effectiveness of clinical operations. Reporting to the Medical Director, IWC, this position focuses on directly supporting goals and initiatives for our 4 Clinical Leaders (1 Medical Director, 3 Clinical Directors) overseeing the entire clinician workforce. This candidate plays a key role in the development, implementation, and optimization of standard operating procedures (SOPs) and protocols, as well as serving as the lead in various projects. The specialist analyzes current processes, identifies challenges, and implements solutions to enhance operational excellence. This role requires close collaboration with various clinicians and operational leaders to ensure the delivery of high-quality patient care and a seamless clinical workflow.
What You’ll Own: 🔑📋
Operational Excellence:
- Develop, document, and implement SOPs and protocols to standardize clinical operations.
- Conduct thorough research to identify root causes of operational challenges and propose practical, evidence-based solutions.
- Continuously evaluate existing processes, workflows, and procedures to identify areas for improvement using principles from Lean Six Sigma, total quality management, and other continuous improvement methodologies.
- Lead initiatives to streamline operations, reduce waste, and improve overall efficiency.
- Help manager calendars for clinical leadership; record and distribute meeting minutes as needed.
Collaboration and Communication:
- Partner with the Medical Director, Clinical Directors, and other Clinical Operations Leaders to align operational improvements with organizational goals and integrate clinical and operational perspectives in decision-making.
- Serve as a liaison between clinical staff and administrative leadership to ensure seamless communication and implementation of initiatives.
Project Management:
- Manage multiple projects related to process improvement, ensuring timely completion and alignment with organizational priorities.
- Track and report the progress and outcomes of improvement initiatives, providing actionable insights to leadership.
- Facilitate training sessions and workshops to educate staff on new processes and protocols.
Data Analysis and Reporting:
- Analyze data to assess the effectiveness of current operations and monitor the success of implemented changes.
- Utilize performance metrics to support recommendations and provide regular updates to the Practice Administrator and leadership team.
Business impact: 📈
- Care Delivery Metrics for Clinician Cohort
- Data Reports & Dashboards – Collect, evaluate, and analyze key performance metrics for Clinician Workforce.
Internal Metrics Review Summary – Regular reporting on key trends and findings, shared with relevant teams. Identify unusual data trends, investigate root causes, and provide data-driven solutions with clear action plans.
- Assessment of current metrics, with recommendations for improvement.
- Clinician Workflow Analysis – Collect and synthesize feedback from various stakeholders on clinical workflows, identifying trends, and proposing solutions.
- Operational Escalation and Project Management
- Downtime SOPs – Updated SOPs for handling system downtimes for Clinicians.
- Updated clinical workflows – regularly update clinical workflows based on clinical guidelines.
Project Management – oversee projects in conjunction with Clinical Leadership. Inform key stakeholders of progress, blockers, and items for reconsideration or escalation.
- SOP/Workflow Development for Operational Excellence
- Updated protocols and SOPs – An analysis of existing protocols with recommended improvements.
- Process Improvement Proposals – Suggested workflow enhancements to improve productivity.
- A3 Analysis Presentations – Structured reports identifying operational challenges and continuous improvement strategies.
What you will need to succeed: 🌱
QUALIFICATIONS
- Bachelor’s degree.
- 3 or more years of work experience in a dynamic environment of telemedicine/healthcare startup and/or large multi-clinic hospital system
- Minimum of 2 years experience leading complex, cross-functional projects leveraging data, insights, and strategic planning
- Self-motivated and highly reliable, with excellent time management and project management skills.
- Strong organization skills with excellent attention to detail
- Exceptional written and verbal communication skills.
- Experience working in a fast-paced and rapidly growing environment.
- Ability to learn new systems and programs quickly
- Demonstrated commitment to a diverse and inclusive work environment.
- Strong experience in adapting communication to a diverse audience that may include: medical assistants, Nurse Practitioners & physicians, Executive / C-Suite and operations
- Proficient in G-Suite
KEY COMPETENCIES
- Process improvement mindset
- Attention to detail and a strong focus on quality
- Ability to work independently while managing multiple priorities
- Collaborative and team-oriented approach
ADDITIONAL DESIRED SKILLS
-
- Familiarity with healthcare and/or mission-driven businesses.
- Genuine interest in improving health outcomes for women.
- A high level of energy and enthusiasm. A “no task is too small” attitude.
- Ability to foster strong interpersonal relationships.
What we offer: 💼 ✨
- The compensation range for this role is $70,000-80,000 annually.
- Desirable benefits package, including:
- Health, dental and vision
- Paid holidays
- Flexible time off
The interview process will include: 📚
- Recruiter Screen (30 min)
- Hiring Manager Screen (30 min)
- Director Interview (30 min)
- Final Interview (30 min)
✨ Why Join Us?
We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.
#LI-DS1
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Please find our CCPA Privacy Notice for California Candidates here.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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