by twochickswithasidehustle | Aug 25, 2021 | Uncategorized
WHAT’S IN IT FOR YOU
- Competitive compensation of $15/hour and a $2,000 annual bonus, with a clear career progression ladder based on metrics & licensing
- COMPANY PAID: Life, Health, and Accident Insurance Producer License (multi-state)
- 100% company-paid Medical, Dental, and Vision Insurance coverage for you and your dependents
- We’re currently working from home due to Covid-19, and the following don’t apply until we’re safely back in the office: Team Outings (in-person), Offsite Retreats Every 6 months (in-person), Dog-Friendly Offices, Collaborative Office Space, and Stocked Kitchen
- Stock option packages
- A values-based culture that invests in employee success
WHAT WE ARE ALL ABOUT
SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and families. With more than 15,000 customers and major partnerships with Intuit and Square, we’re quickly growing and disrupting this convoluted, confusing industry by making it more transparent and fully accessible to everyone.
Our team’s broad experience includes founding companies; scaling successful startups like Cardpool and Domo; working in established companies like Cisco Systems, Convergys, Dell EMC, and Yahoo; consulting at Bain, McKinsey, and Deloitte; and venture capital investing. We got our start in the Y-Combinator incubator and have been funded by top-tier investors at Polaris Partners, New York Life Ventures, Bessemer Venture Partners, and AltaIR Capital. We are a Series A company and have raised $10M+ in venture capital.
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every perspective is respected and supported. We are motivated by the diversity in our backgrounds and unified by 100% alignment on our mission.
HOW YOU’LL MAKE A DIFFERENCE
In this role, you will be a critical member of the Revenue Operations team which is responsible for shepherding small business applications for health, dental, and vision insurance through the approval process with our insurance carrier partners. As part of the Revenue Operations team, you will review, prepare, and submit customer applications to insurance carriers for approval. You will be responsible for reviewing and compiling necessary information, ensuring application packet completeness and accuracy, verifying proper formatting, and submitting the application using the carrier-specified channel. You will also conduct administrative tasks that support the submissions process. This role requires productive collaboration with other members of the team to quickly triage and resolve issues.
As a submissions expert, you will also be expected to identify opportunities to improve our internal processes and identify opportunities for gaining efficiencies with our carrier processes. You’ll have unique insight and access into submissions issues and you’ll be empowered through data to propose process improvements or product enhancements to improve the customer enrollment experience.
Your goals are to drive high throughput of submissions with a high degree of quality and consistency. As a member of the Revenue Operations team, you will be responsible for growing the company’s revenue from new business as well as increasing the number of small business groups and employees purchasing insurance through SimplyInsured.
WHO WOULD BE A GOOD FIT?
- 1-2 years of experience in customer service or sales role
- Highly productive with good multitasking skills
- Passion for helping people – especially when it comes to their health
- Able to work in a high-volume contact center environment
- Familiarity working with support ticketing and/or support CRM software tools
- Fantastic oral and written communication skills
- Strong desire to help businesses maximize their health care
APPLY HERE
by twochickswithasidehustle | Aug 25, 2021 | Uncategorized
Job DetailsLevelExperiencedJob LocationRemote – Oklahoma City, OKRemote TypeFully RemotePosition TypeFull TimeEducation LevelHigh SchoolSalary Range$12.00 – $13.00Travel PercentageNoneJob ShiftDayJob CategoryInsuranceDescription
Position Summary:
The Quality Assurance Specialist I is responsible for reviewing claims in the recovery process and ensuring that files are complete and meet CMR’s established expectations.
Who We Are:
We are in the business of subrogation – companies trust us to recover payments on damage claims so that the responsible party is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.
We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.
Join our team and thrive in an environment that values both efficiency and processes as well as a casual, comfortable atmosphere.
Essential Functions:
- Review claims in the recovery process to ensure all required work is being completed.
- Review recorded phone calls on the recovery floor to ensure all established expectations are met.
- Report back to Quality Assurance Specialist III with any concerns that need to be addressed for training purposes.
- Provide feedback to the recovery floor regarding missed opportunities
- Be able to make recommendations on current expectations that have not been met while retaining the ability to think differently, unconventionally, or from a new perspective, to find other ways around the issue.
- Work closely with Recovery Managers to provide coaching, development and retraining on call model, compliance and other recovery practices based on evaluation of formal QA monitoring.
- Research new laws, case decisions, and other things that will assist the recovery floor in overcoming current challenges.
Qualifications
Qualifications:
- To perform this job successfully, an individual must be impervious to criticism, and able to be impartial while performing reviews. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Skills and Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Sound judgment – The capacity to assess situations or circumstances sensibly and to draw sound conclusions.
- Teamwork – The Quality Assurance Specialist must be able to function in a team atmosphere.
- Attention to detail – The Quality Assurance Specialist is responsible for reviewing claims to ensure that all required work has been completed.
- Communication Skills – verbal and written: The Quality Assurance Specialist will be working with other employees on the recovery floor as well as other departments and the ability to have an amicable discussion while explaining the reason for the QA score given.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and demonstrates a keen attention to detail.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Has experience in researching and investigating claims and other information.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Process Improvement—the individual has familiarity with processes currently in place and updating processes when needed.
Education/Experience:
- High school diploma or equivalent required
- Adjuster license required
- Experience in Microsoft Office Software
- Some familiarity with the claims process
Physical and Mental Requirements:
- Communicates clearly and accurately.
- Constantly required to both move and remain in a stationary position.
- Must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe and assess items, information and objects in an at-home office setting.
- Must have a high-speed internet connection available in your home
APPLY HERE
by twochickswithasidehustle | Aug 24, 2021 | Uncategorized
About the Role:
The Bilingual Support Specialist role is the voice of Fetch Rewards and represents the company every day by interacting with our users via email. Your technical competency and ability to internalize and articulate product bugs, enhancements, functionality, and engaging users will help you and Fetch Rewards succeed. An ideal candidate will thrive as an individual contributor, as well as in collaborative settings, by providing timely support to users, input on process improvement, and creating support-related content for users.
This position requires bilingual English / Spanish ability as well as working on Saturdays and Sundays. 4pm-12:30am EST
Scope of Responsibilities:
- Trouble-shoot and effectively communicate issues to Fetch Rewards users and the development team.
- Maintain user satisfaction.
- Technical software troubleshooting with the development team.
- Manage priorities and effectively complete day to day tickets and long-term projects..
We know we’re both succeeding when:
- All requests are addressed within 24 hours.
- You are effectively translating problems from users into repeatable bug reports for the technical teams in a way that they do not need additional information to identify the issues.
- You solve problems and reduce the need to contact the technical teams.
- You find yourself excited to tell people about what we’re building here at Fetch. You wake up truly excited because you know what you do today will directly impact a young growing company.
The ideal candidate:
- Must be fluent in Spanish and English (oral and written) to communicate with our Hispanic users (required).
- Must be able to translate from Spanish to English and vice versa (required).
- Customer Service and/or technical support experience is a plus.
- Knack for quickly identifying technical problems and implementing solutions.
- Strong communication skills both written & oral.
- Active listener who asks the “right” questions to fully understand a request.
- Team-player who is eager to collaborate and welcomes open discussion in order to problem solve.
- Ability to effectively manage day to day tasks and long-term projects with the passion and desire to increase the scope of the support team.
$18/19 per hour based on experience.
APPLY HERE
by twochickswithasidehustle | Aug 24, 2021 | Uncategorized
Job SummaryA Menu Service Specialist contributes to the continued success of our restaurant partners by coordinating menu optimization and facilitating duties that support the execution of each restaurant’s menu. Some of those duties include, but are not limited to: onboarding new partner menus, enhancing restaurant partners’ order value, maintaining menu support, inputting images into menus and minimal photo editing. The specialist must portray excellent writing and interpersonal communication skills and must reflect the Waitr Holdings, Inc. core values.
Essential Functions:
- Administers restaurant onboarding and menu entry
- Helps drive increased restaurant revenue and order value through menu optimization
- Maintains menu support from partner requests
- Image and logo color correcting, cropping, re-naming.
- Inputting logos and images into Waitr Dashboard and Bite Squad Admin Panel
- Achieve high volume daily production goals and meet time-sensitive deadlines
Requirements:
- High school diploma
- Customer service experience
- Proficient in Microsoft Office
- Experience with Google Drive and Google Suite
- Experience with iOS programs associated with Apple applications
- Experience with Waitr / Bite Squad dashboard and admin systems
Additional:
- Excellent verbal and written communication skills
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Self-motivated and able to thrive in a driven results environment
- Ability to prioritize among completing tasks
- Critical thinking and problem-solving skills
- Excellent time and project management skillsKeen attention to detail
Core CompetenciesNimble: You move fast and accurately in a dynamic environment.Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.Innovator: Generates and recognizes creative solutions in varying work situations.Team Player: Collaboration and strong communication skills.Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.Results-Oriented: Productively focuses time and resources on activities to produce quality results.Forward-Thinking: Problem solver, do whatever it takes attitude.Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.
APPLY HERE
by twochickswithasidehustle | Aug 24, 2021 | Uncategorized
Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Candidates must be at least 18 years of older with a HS Diploma/GED
Candidates must be willing to complete and pass a background check
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skills in a range of processes, procedures, and systems.
Business Expertise
- Integrates teams for the best outcome and achievement of company goals.
Impact
- Impacts a team, by example, through the quality service and information provided.
- Follows standardized procedures and practices.
- Receives regular, but moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Ability to problem solve without supervisory approval.
- Evaluates and selects solutions from established operating procedures.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Captures and validates more complex data.
- Pre-adjudicates documents and corrects data.
- Researches and examines issues and ensures information is available for next steps.
- Conducts extra searches to extract accurate data and inputs the same.
- Completes assignments using multiple source documents to verify data.
- Follows up on pending research documents.
- Returns electronic data forms to the customer for additional information.
- Performs other duties as assigned.
- Complies with all policies and standards.
APPLY HERE
Recent Comments