by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
The Customer Success function exists to retain and grow the revenue of the assigned customer segment through participation in proactive outreach and the creation and execution of success plans. These success plans are tools for identifying the implications of changes in the customer’s business process or technology, guiding the customer on how best to support their mission through the effective use of Blackbaud solutions. Members of this job family are responsible for helping advance a long-range vision for how Blackbaud can best support, retain and expand existing profitable customer relationships.
Job Summary:
- Ensuring a seamless renewal process for the client, on time and with appropriate increase in fees to maintain at minimum the current revenue levels for the account.
- Ensure customers coming close to exceeding their usage allowances are aware. Prepare the customer for necessary usage upgrades that may be triggered throughout their contract cycle or at the point of renewal.
- Lead renewal process for all subscriptions, maintenance, Professional Services, and Managed Services renewals.
- Collaborate with Sales team on strategic renewals and up-sells.
- Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer 4-6 months prior to renewal date with appropriate increase in fees to maintain at minimum the current revenue levels for the account. Proactively negotiate with the customer on their renewals if required while paying close attention to renewals at risk.
Skills:
- Fosters open communication & candid discussion at all levels of the organization, even on highly sensitive topics.
- Demonstrates exceptional skills in dealing with executives and senior managers.
- Acts as a calming and settling influence in crisis situations and is looked to by others for directions and guidance.
- Rapidly identifies the significance of information and insightfully determines strategic action.
- Develops outstanding strategic ongoing customer relationships gaining trust and respect for company.
- Communicates complex concepts & issues, selecting language, tone, and format perfectly targeted to the audience.
- Diffuses high-tension situations confidently & effectively.
- Takes timely, strategic actions in designing and leading groups and organizations to facilitate their working together effectively.
- Handles professionally even the most difficult or sensitive situations with external parties, turning negative or adversarial situations into positive results for Blackbaud.
- Exudes confidence and instills confidence in others.
- Thinks globally and incisively, taking a broad view of all variables that could impact future success.
- Ensures the mission, goals and priorities are understood by all.
APPLY HERE
by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
Our Customer Experience team is committed to ensuring a premier, memorable customer service experience. As the front line of external communication, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.
What you will do
As a Customer Experience Specialist at Karat, you will provide front-line remote customer service support via chat and email. This team works a variety of shifts (please specify your availability below). For this contract opportunity, we are looking for individuals who are available through November 2021(with possibility for extension).
Karat’s HQ is based in Seattle, Washington, but we are open to candidates for this role (within the U.S.).
- Support Karat clients, their candidates, and our Interview Engineering community during live technical interviews.
- Ensure questions and concerns are responded to within team guidelines, and that the communication reflects company brand and values.
- Help navigate general public inquiries to the right internal team as-needed.
- Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
- Provide feedback to team leads that to ensure process improvements within the team and function.
The experience you will bring
- Previous customer service or support experience (remote experience preferred)
- Exceptional communication and interpersonal skills (both verbal and written)
- Ability to demonstrate compassion and empathy with distinct audiences (e.g. candidates, clients, software engineers, etc.)
- Strong English language skills (grammar, spelling, punctuation, etc.)
- History of reliability and success in a fast-paced, quick-change environment
- Experience working a flexible schedule a plus
APPLY HERE
by twochickswithasidehustle | Sep 1, 2021 | Uncategorized
Job Description
Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. We have current opportunities in our work from home bi-lingual programs as well as our traditional onsite brick and mortar locations. If you are looking for that next unique career opportunity, we are looking for our next Brand Champions! Let’s do this together!
Who are our Brand Champions
These amazing individuals are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers. At Startek, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. Startek’s goal is to ensure that we align your skills within our unique industry allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!
Day in the Life of a Brand Champion
You will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!
Why Startek?
Starting pay up to $14.00 per hour!
We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!
As an employee you will receive; paid virtual training, continuous development, self-paced career directed course trainings, promotion opportunities, Medical, Dental and Vision benefits after 60 days of successful employment, 401K and Stock plan participation, paid time off to enjoy time with friends and a family. We also have employee perks and discounts with national program, community engagement programs such as our WIN program which helps support our own Startek employees when in need. This is an opportunity for you to be a business partner, contributing to a culture of diversity, inclusion, understanding, engagement, solutions, and opportunity.
What Can You Expect After You Apply?
A unique opportunity to experience a “day in the life†of an employee, a comprehensive, fun and engaging assessment of your current skillset, behavioral attributes and overall measurement of success in our environment. You will also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if Startek is the fit you are looking for in your new career! Our talent them will then review your profile and take the next steps in converting you to a Startek Team Member! All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.
We have unlimited full and part-time opportunities waiting for you! What are you waiting for, take the next step in your career and apply today!
Startek is an Equal Opportunity Employer
Job Requirements
Brand Champion Skillset
18 years of age or older
High School Diploma or GED
Previous experience interacting with customers/clients, solving problems through trouble-shooting, and creating connections
May require upselling
Excellent Communications skills
Desire to actively engage and listen to your customers
Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
Work from Home Equipment You Will Need
- High speed internet with a minimum speed of 10-15Mbps download and 4-6Mbps upload
- Ethernet cable connection (no wi-fi)
- Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2GHz processor speed and at least 4GB RAM
- USB headset with microphone
- Webcam
APPLY HERE
by twochickswithasidehustle | Sep 1, 2021 | Uncategorized
We’re looking for someone who believes that each and every customer deserves world-class service and goes above and beyond to make sure that service is delivered. Our chat care coordinators have a demanding job, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives, and truly enrich others. Chat Care Coordinators are our most visible representatives of our mission to raise the standard of healthcare for everyone, everywhere. Your job will be supporting our real-time chat feature and providing incredible, fast, and convenient service to our members. If you’re a highly empathetic and friendly individual, with a strong interest in making a real difference to people, we want to hear from you. Our Chat Care Coordinators are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!
In Your First 30 Days:
- Onboard with Grand Rounds team and engage in internal learning
- Demonstrate knowledge of proprietary software and other required technology (Google apps, etc)
- Learn to articulate the Grand Rounds Mission and fully understand all of our product offerings
- Immediately make an impact on our members by working through simple scenarios with members on chat
- Get to know your team members
In Your First 60 Days:
- Be readily available on chat to answer questions, start services on behalf of members, and assist them with navigating the healthcare system.
- Demonstrate proficiency in navigating insurance plan details and customer information provided by Grand Rounds
- Set personal short term and long term goals (>1 year and 2-3 years)
In Your First 90 Days:
- Be a vocal and active contributor during team meetings; we want to hear your perspective!
- Demonstrate an ability to skillfully and effectively collaborate with colleagues throughout the organization
Responsibilities:
- Delight our customers. You’ll pull out all the stops to deliver a memorable experience (in a “I can’t wait to tell my friends about this fabulous service” way)
- Navigate the challenging and complex health care landscape, and pivot quickly with change
- Research internal resources and external customer benefits to determine the best action to take for the member, and ensure the most accurate information is relayed
- Handle a fast-paced environment with competing priorities. You need good judgement to appropriately prioritize your responsibilities
- Be empathetic. You’ll work with members and their families who are going through challenging times. They may be grouchy. They may be in pain. They may be confused. You need to keep perspective, be empathetic, be efficient and reassure them that you can help
- Focus and participate in continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc…
- Ask questions and raise your hand when you need help. Lost time can directly impact lives
Requirements:
- Exceptional business writing skills, including accurate spelling and grammar.
- Prior customer service chat experience, preferred Demonstrated attention to detail
- Proficiency with technology; experience with google apps, apple products, and customer relationship management software a plus
- Ability to independently manage one’s own workload while maintaining quality targets and exceeding member expectations
- Demonstrated ability to think critically and problem solve complex situations
- A sense of humor. We work hard. So we like to laugh a lot too
- Ability to work from a home office if needed
- Bachelor’s degree or 5 years relevant experience in healthcare or benefits/insurance organization is highly preferred.
Shift schedules available (listed in PST):
Sunday-Thursday 5:00AM- 2:00 PMMonday, Tuesday, Wednesday–Saturday 9:00AM-8:00PM
About Grand Rounds Health, Doctor On Demand and Included Health:Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
APPLY HERE
by twochickswithasidehustle | Sep 1, 2021 | Uncategorized
Study.com is a leading online education platform that helps learners of all ages excel academically and close skills gaps. Study.com’s online courses, short animated video lessons, and study tools make learning simple for over 30 million teachers, students, and working professionals. Study.com’s mission is to make education accessible with engaging, high-quality educational content that can be accessed at any time, anywhere.
Study.com’s Teacher edition membership provides expertly curated content and intuitive platform to classroom teachers and their students across a wide breadth of subject areas and grade levels. Now more than ever, new and experienced educators are coming to Study.com to find an engaging and highly customizable online learning platform.
Job Description
Teachers Advisors are responsible for supporting new and existing Study.com Teacher edition members via live chat. An advisor’s main responsibilities are to help Teacher subscribers find more value in their Study.com memberships. They will accomplish this by helping teachers find the correct content for their subject areas, grade levels, and state standards as appropriate,, and showing them how to make the most of Study.com’s Virtual Classrooms and teacher-support features. Teachers Advisors deal with multiple educators in various school settings, who have varying needs. This contract position requires flexibility as well as the ability to iterate and experiment with different processes and share actionable feedback with the internal team.
Responsibilities
- Respond promptly to inbound customer inquiries related to teacher-specific features and the educational content available on Study.com’s website with strong written communication
- Engage with classroom teachers and other educators to help them determine which Study.com resources are appropriate for their subject area(s), grade level(s), and state standards as applicable
- Ensure customer understanding of student tracking and monitoring capabilities for academic success
- Compile customer feedback to help improve future user experiences
- Follow suggested scripts with the flexibility to adapt by asking questions and going off-script in order to be successful
- Adhere to all policies and legal compliance requirements
- Maintain a high-level knowledge of current products, processes, policies, and industry
Requirements
- 1+ years of experience in education, customer support, or advising
- Strong understanding of the needs of teachers and passion for finding them the best solutions. Personal experience with teaching is a plus
- Superior interpersonal and communication skills (especially writing)
- Bachelor’s Degree preferred
APPLY HERE
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